Bet365 Casino - Player from Kenya struggles with locked Bet365 account.

I have ben unable to log into my Bet365 account for the past 2 months now. I have been encountering error LL01 while logging in and each time I have contacted the casino, I am notified to keep waiting because my account is under the review team. Though this is been the case for more than 2 months now, I have been patient. I have never received an email explaining the reason for my account review as much I already passed the KYC. This has been frustrating to me because of the trust I have had with the casino and that my funds are still held in the account. I am therefore submitting this complaint so at least hasted the process of this review. I am more than willing to assist in this review. I have attached a screenshot of the error I encounter while trying to login or even resetting my password.

Dear flamaz,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet365 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer, sports betting)
• Did you achieve your current balance with an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear flamaz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I had my account for a period of three months before it was blocked. I have never placed bets in anything else other than sports betting. I started experiencing issues with my account in mid July. I did not have any active bonus at the time or use any to accumulate my balance. I hope this answers all the questions. In case of any other question I am ready and willing to answer.

Thank you for your reply, flamaz. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear flamaz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Kindly share the list of these websites.

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.