The player from Ethiopia had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. We informed the player that it was common for withdrawals to take a few days or even weeks due to various reasons such as KYC verification or a high volume of requests. The complaint was rejected as no specific issue had been described.
bet365 Casino - Player claims that payment has been delayed.
Amount: 5,000 ብር
bet365 Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Dear gemedajemal82,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
