Bet365 Casino IT - Player is concerned about software fairness.

La società mi ha chiuso il conto x decisioni manageriali, in quanto io ho chiesto delle verifiche sul gioco del blackjack dove è successa l anomalia, e loro visto tale scoperta mi hanno allontanato, senza motivo 

Chiedo il risarcimento danni per 2000, 00euro 

Hello Giuseppe.

We are very sorry to hear that you had a bad experience in this casino. Could you please be more specific? On which games did you notice the problem?  (name, game provider)

il gioco in questione e' il blackjack , nn appena chiedo di verificare delle mano anomale , di cui io ho notato delle anomalie , mi viene chiuso il conto , per decisioni manageriali , questo nn e' consono , io chiedo risarciemnto danni per i soldi spesi e persi

il fornitore del gioco e' playtech e il gioco e' il blackjack

Hello Giuseppe.

I see that you made two complaints on two different casinos with the same issue. What you are describing is a problem with Playtech game provider. For blackjack each round is unique, and cards are reshuffled.

Technically the same game round may repeat, just with very low probability. I can recommend you to check our educational material: https://casino.guru/learn-about-games-of-chance-rtp-variance

Game providers as Playtech are periodically checked for any irregularities in their RNG (random number generator) Here is a link from the last check:

https://access.gaminglabs.com/certificate/index?i=115

So you are technically fighting with the game provider, not with the casinos.

You can try to write to some official gaming authority or make some own testing, but you will need to base your theory on a massive amount of data.

In case that you can support your theory with some proof, could you be so kind and post it here?

Dear Giuseppe,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

E vero che io ho fatto lo stesso reclamo per due casino diversi, ma mi spiegate e voglio sapere dalla società di Bet365 per quale motivo mi è stato chiuso il conto gioco, dopo che io ho chiesto al reparto di una revisione delle mie partite, in quanto questo nn viene fatto ma mi viene chiuso il mio conto gioco, 

Hello Giuseppe.

We kindly asked you to provide us with your game history. Please note that without any proof from your side as game history, analysis of your gameplay etc. we will reject your complaint.

The casino may anytime close your account without any reason. This is pure on the decision of the casino. I don't know why they decide to close your account, but I guess you wrote to them, am I right? Your suspicion is very serious but cannot be solved without very solid proofs. Please take in mind that you are blaming software provider, not the casino.

Dear Giuseppe,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.