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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Unfortunately, we cannot proceed without cooperation from stoyanstoyanov990. ... 5 days ago
Dear 22bet casino representative, Do you have any updates on this case? 5 days ago
Dear Rudo,After reviewing all the evidence with my colleagues, I believe the ... 5 days ago
Dear Tani,Unfortunately, the Anjouan Gaming Authority is not yet addressing c... 2 weeks ago
We would like to ask the casino to reply to this complaint. We are extending ... 3 weeks ago
Dear braddarnel,Unfortunately all Curacao sublicenses are in the process of c... 1 month ago
Unfortunately, the casino is not responding, and therefore I am closing this ... 1 month ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 month ago
It appears that this issue may have been resolved, but without confirmation f... 1 month ago
It appears that this issue may have been resolved, but without confirmation f... 1 month ago
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