Our team
NEXT

Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

ico_compl_waitingico_compl_waiting4
ico_compl_waitingico_compl_waiting
143
178
272

Complaint replies by Matej Novota

English
Dear benzj044,The casino pointed out that during your KYC process there was a... 6 hours ago
Dear 22bet casino representative,Because we had this conversation before rega... 5 days ago
Dear Playzilla Casino Representatives, Dear Rudo,After our internal meeting, ... 5 days ago
We would like to ask the casino to reply to this complaint. We are extending ... 6 days ago
Unfortunately, we cannot proceed without cooperation from stoyanstoyanov990. ... 1 month ago
Dear Tani,Unfortunately, the Anjouan Gaming Authority is not yet addressing c... 2 months ago
Dear braddarnel,Unfortunately all Curacao sublicenses are in the process of c... 2 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 2 months ago
Dear brate123,Regarding your point 1: Antillephone is where the casino has a ... 3 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 3 months ago
Show More Complaint Replies (+10)
1 2...81
Go to pageof 81 pages
flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news