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Matej Novota

Data & Complaints Department Lead

matej@casino.guru

Matej is the lead of both the Casino Guru casino review team and its complaint resolution team. He and his team spend their days collecting, evaluating, and updating casino-related data, making them the main driving force behind the internet’s biggest and most up-to-date database of online casinos. On top of that, along with our complaint resolution team, Matej addresses players’ complaints from all over the world and helps them resolve any issues they may have encountered when dealing with an online casino.

Before joining Casino Guru, Matej worked as a software specialist and later as a software engineer. He became a part of our Casino Guru family when our database contained only about 40 online casinos. Not long after joining, Matej played a crucial role in creating our sophisticated online casino review process. Through it, we can rate online casinos in a way that fully reflects their quality, reputation, and attitude towards players. Ever since its inception, Matej has tirelessly worked on improving our data-driven methodology, adapting it to the latest changes in the online gambling ecosystem, and ensuring our casino reviews are the best on the market.

But professionally crunching data and solving players’ burning issues are not Matej’s only hobbies. He enjoys setting his mouth on fire with super spicy foods like his favorite fried tofu with green peppers sharp as a razor’s edge. In the past, he used to burn these calories off either through spelunking or paragliding. That has left him with the nickname of a “technically average person” since he spent half his time high above the ground and the other half far below it. But nowadays, Matej is a family man, spending the little free time he has with his son.

If you’re interested in getting in touch with Matej, he attends most major online gambling conferences, including London, Lisbon, Malta, Amsterdam, Moscow, and Kyiv. He does this to stay informed about all the important happenings from the online casino world.

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Complaint replies by Matej Novota

English
We would like to ask the WinMonaco Casino to reply to this complaint. We are ... 23 hours ago
Djamil, I tried it, and it was not possible to download the setup file with g... 2 days ago
Dear Wild Joker Casino representative,We really appreciate that you are tryin... 2 days ago
I have only one question, did you receive the official response from the regu... 5 days ago
Because we didn't get any answer from Maria, and because of all written above... 5 days ago
Dear Harley,We are extending the timer by 7 days. Please, be aware that in ca... 5 days ago
Dear KC,We are extending the timer by 7 days. 5 days ago
Since we haven’t received any response from the casino regarding the issue, w... 5 days ago
I want to thanks both sides to find dialogue and eventually solve the complai... 5 days ago
Unfortunately no. Curacao has 4 licensing authorities (master license compani... 6 days ago
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