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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 3 days ago
Dear Velobet Casino representative,As I wrote on Skype, we do not believe tha... 3 days ago
Dear JesseJuliano,We are extending the timer by 7 days. Please, be aware that... 3 days ago
Thank you.I have already reviewed everything and sent it to Booyaka28 with my... 3 days ago
Dear Boofa83,From the game logs, it is evident that the activity on the accou... 3 days ago
We would like to ask the casino to reply to this complaint. We are extending ... 1 week ago
The casino representative shared an email exchange with us between the player... 2 weeks ago
The casino informed us and provided evidence that they have reached a mutual ... 2 weeks ago
Unfortunately, the player has not responded to our messages and questions. Co... 3 weeks ago
Unfortunately, we still believe that the responsible gambling policy, especia... 1 month ago
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