Meridianbet Casino RS - Player questions unfair RTP rates.

Dear Sir/Madam, I have noticed that Meridian betting is very unfair to me when it comes to any RTP or similar rates for the games I exclusively play. I have been playing the game "Brick the same 2000" for around 40 days now, and my winnings are always minimal and never exceed a reasonable amount compared to my investment in the game. I will post the amounts and days of playing this specific game here so you can see for yourself. Meridian gives me some bonuses of 2000 RSD, for instance, to wager 50 times in order to win 5000 RSD, which I’ve attempted, but it's impossible, trust me, because it is predetermined which provider allows the game to be played with that bonus.

Dear NemanjaGambl, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Ideally, we would need your entire gaming history of the game Brick the same 2000 in Excel format. You may request it directly from the casino and then forward it to me. My email address is veronika.l@casino.guru. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Best regards, 

Veronika

Thanks for the answer, I'm afraid that my account will be closed, so I'll send it to you in pictures, but even if I can download the excel table myself, I'll take it, I've been trying again for 3/4 thousand, no gain, and it's very important that when I get the UP sign during the free game the snakes go directly to the SLAYER and it ends there

SLAYER not killer,,👍

From Meridian, as always, very uncultured.

They won't deliver to me because I have slot transactions.

I managed to take a picture of all the payments and everything was played on Brick the snake 2000 or possibly Nine to five

Sorry if I'm boring and posting overlooked answers but here's the flat amount

59*500 rsd payment plus

106,610 rsd, all played on the same games, i.e. Brick the snake and once Nine to five, I also bought features, etc. but how many spins are these played at 10 and sometimes twenty dinars on average if I played a little at 10 a little at 20 rsd, on average I played 15 rsd 9000 hands

Thank you for the screenshots. Unfortunately, you only provided us with your deposit history. I need the gaming history from the slot you consider unfair. We need to check your wins and losses to determine if the RTP variance is indeed unfair as you stated.

Of course, I will sit down at the computer and dedicate myself to this to see what my end is and it continues without shame

Have you requested your gaming history in Excel format from the casino? Please let me know.

I sent an email so I'm waiting for an answer, here I probably took pictures of all 50 or so days of the game with the addition that yesterday I played the Nine to five game from the same provider and got about 15/20 thousand and then with that money I married Brick the snake and broke to the last dinar, To me, this is unbelievable and not fair at all

I asked for an excel sheet, they didn't want to send me a picture of the chat with them above, they said I have my playing history so I should look at it.

Meridian updated the site to make it look more modern, but also released the games Nine to five, Brick the snake, fire in the hole...

I'm sorry, but if you can't provide us with your complete gaming history, we won't be able to verify if the RTP (Return to Player) is unfair. Our complaint resolution process follows specific rules that we must adhere to. Without enough evidence from the player, we can't ask the casino to participate in resolving the complaint or request an explanation of the situation from their side. The only thing I can recommend is to contact either the game provider or the licensing authority.

This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

We’ve reopened this complaint at the request of NemanjaGambl. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Thank you very much, NemanjaGambl, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello NemanjaGambl,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please provide NemanjaGambl's game log for our review of the mentioned game? (matej@casino.guru)

Thanks.

Dear Sir, I just want to mention two things, the first is that the site has been updated, but also my game history of two months that is on the pictures I submitted does not exist, it only exists after the update of the meridianbet online casino, I can upload pictures again and even have and a video where he lists the losses in the history of the game.

The second thing is that now, as per the matrix, if I play, I know, for example, that the last 10 rsd will go into the tombstone RIP game, give the scarters and return a certain amount and then eat up to dinars, last night the RTP of the game I'm complaining about was 500x and I couldn't access to any nolimit city game, while for example I played through mozart and at one point I had 50,000 and I didn't play it that often.

Anyone who is familiar with the game knows that at some point maxwin must come, or some good win if only one company is playing, let alone playing every day.

Whatever feature I buy, nothing happens there, and I've bought it xy times, believe me.

Also, every time I pay with a card or voucher, I get a bonus of 2x the amount I paid, but that bonus is almost impossible to unlock, and I succeeded once and that was a few days ago, I unlocked 5000 rsd, and after that I played Brick Of Snake 2000 with that money I don't think I got a dinar refund that time, maybe but maybe 200 dinars and I spun for 5000 when I unlocked the bonus.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Meridian bez is obviously a careless game provider that doesn't care about its customers, especially us seniors, I've played the same game every day this month, but I added RIP Tombstone so that it wouldn't be that the focus is only on one game.

Also calculating the RTP for this month according to the principle of bet / win = RTP is currently the same, or is closely held at 70% when it comes to the game "BRICK THE SNAKE 2000"

While RIP Tombstone, I won't even count, and believe me, it's under 20% RTP.

The disputed amount is no longer 120,000 but has exceeded 250,000

I can conclude that they are cheating with this provider because I play on two or three other sites where they have a nolimitcity provider, everywhere I have won from 40 to 230,000 rsd at least once this month alone.

Dear NemanjaGambl,

I'm exploring another way to reach the casino. Thank you for your patience.

Hello NemanjaGambl,

Unfortunately, all my attempts to contact the casino have failed.

In light of this, I recommend reaching out to the casino's licensing authority: https://www.uis.gov.rs/en/spisakpnaziv

Please inform me if you submit your complaint to the licensing authority, and I will mark this case as waiting for the regulator's decision. Otherwise, I will have to close it as unresolved.

So they don't suit you, they pretend they don't see it and it doesn't exist, I'm blocked by the portals and the pending flag is put, it's clear that it's a scam and a system with no money back.

I hope that the regulator knows how to answer the celebration, and I don't believe that they will solve it because they are paid heavily for the same.

In my opinion the casino did not respond ----Points and not a high rating and here they are stealing from Big

Hello NemanjaGambl,

We would like to update you that due to Matej, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Matej has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Matej will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello NemanjaGambl,

Please ensure you submit your complaint to the regulator, as they always investigate player input. This step is essential for continuing with your complaint.

Dear NemanjaGambl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.