TikiTaka Casino Review

The player from Greece had not received his winnings from a roulette game for eight days despite making multiple inquiries to the casino's support via chat and email. He had provided the requested documentation, including a screenshot, but saw no progress in resolving the issue. After 24 days, his issue was resolved, and the money was credited to his account. The complaint was marked as 'resolved' in the system by us, confirming the successful resolution of the player's issue.

The player from Spain had requested two withdrawals of 500 euros each, but they remained unprocessed five days later, exceeding the three business days stated in the casino's terms. Despite having provided the required documentation and sent multiple emails, he only received generic responses about delays. Eventually, both withdrawals were processed and reached his accounts on the 5th and 6th business days.

The player from the United Kingdom had deposited £60 and experienced issues with their balance not updating after winning in blackjack. Despite winning £4 and £65 on side bets, the balance remained unchanged, prompting him to contact support for an investigation. The Complaints Team noted that the win had not been recorded in his game history, which limited the options for resolution. Consequently, the complaint was closed, and he was advised to contact the game provider or a licensing authority for further assistance.

The player from Spain had won 150 euros in roulette, but the amount had not appeared in his account after three days. Despite having contacted customer service and provided the required information, there had been no response regarding the missing winnings. The Complaints Team had extended the investigation period by seven days for the player to provide additional evidence, but the player did not respond. As a result, the complaint was rejected due to insufficient information to proceed.

The player from Greece had requested an immediate account closure at Tikitaka Casino due to gambling addiction, which was confirmed via email. However, the casino reopened the account after one month and sent promotions, leading the player to spend 670 euros. The player sought a resolution and a refund, stating that their responsible gaming rules had been violated. The issue was resolved after the player and the casino reached a settlement.

The player from the United Kingdom has faced issues withdrawing £200 in winnings from the casino. After the first withdrawal was processed, the second withdrawal was canceled with claims related to cookies and the bank, which the player disputes. The player believes the casino has no intention of paying out the owed winnings.

The player from Italy had deposited 30 euros into a casino and later discovered it was a scam, with no possibility of withdrawal. She requested a refund of her deposit as she had not received any bonus and lacked access to customer support. The issue was resolved, and she confirmed that the casino refunded her deposit. The Complaints Team marked the complaint as 'resolved' in their system.

The player from Greece faced a delay with a withdrawal request made on January 19, which remained unprocessed. After daily inquiries through chat, the player felt uncertain and believed he might have been scammed. The Complaints Team acknowledged the situation, noting that the player had received part of his winnings but did not respond to further inquiries regarding the second withdrawal. As a result, the complaint was rejected due to lack of communication from the player.

The player from Germany, diagnosed with a gambling addiction, sought support after losing over 20,000 euros at tikitaka.com. Despite having self-excluded through OASIS in January 2023, the casinos continued to allow her access, which resulted in significant losses and ignored requests for refunds and transaction overviews. She inquired about legal steps to recover her deposits and actions against the casinos for operating without a proper license. The Complaints Team concluded that the casino had acted appropriately by blocking her account after she reported her gambling issues. However, it was stated that assistance could not be provided for cases involving casinos lacking proper licensing, which led to the rejection of her complaint.

The player from Hungary was concerned about a withdrawal of 1,009,200 Ft that had been under review since December 20. Despite being informed that it would take a few hours, the status had not changed, causing worry about receiving the funds. The Complaints Team had extended the inquiry period but ultimately had to reject the complaint due to a lack of response from the player, which prevented further investigation into the issue.

The player from Greece had requested a withdrawal 6 days ago, which had not been approved despite being told it would take 3 business days. After following up with customer service, he felt it might be a scam and doubted he would receive his money. The Complaints Team had extended the response time by 7 days to allow for further communication, but ultimately, the case was rejected due to a lack of response from the player. The team remained open to assisting if the player chose to reopen the complaint in the future.

The player from the Netherlands faced account closure at Tikitaka Casino after depositing 1000 euros and winning 2800 euros. After several attempts to withdraw, the casino canceled the funds, requested identity verification, and subsequently closed the account without explanation, leaving the player without access to their winnings. The Complaints Team investigated the issue but found that the player had submitted fake documents, which prevented us from acting further. Consequently, the complaint was rejected.

The player from the Netherlands had a pending withdrawal of winnings amounting to 690.37 from Tikitake3.com, which had not been received since the win on December 30, 2024. Despite confirmation from Evolution Gaming and repeated inquiries to Tikitake, there had been no resolution or communication from the finance department. The Complaints Team reviewed the case and confirmed that the disputed winnings were credited to the player's account on January 17, 2025, but were subsequently lost through gameplay. The casino stated that all obligations had been fulfilled, and after a thorough investigation, the complaint was deemed unfounded as no further payments were outstanding.

The player from Greece had requested a withdrawal on December 24, and after 8 days, they had continued to be told to be patient without receiving their funds. The Complaints Team had acknowledged the player's concerns regarding the delay but noted that such processing times could be typical due to factors like KYC verification or high withdrawal volumes. The player did not respond to follow-up inquiries for further investigation, which led to the rejection of the complaint.

The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The issue was resolved when the player confirmed that the withdrawal had been successfully received on December 21, 2024. The Complaints Team marked the complaint as 'resolved' after receiving this confirmation.

The player from the United Kingdom had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved, and the player confirmed receipt of the payment. We marked the complaint as 'resolved' in our system.

The player from Greece successfully completed a withdrawal of 500 euros but faced issues with two additional withdrawals of 500 euros and 400 euros, as the casino kept rejecting their verification documents despite multiple submissions. They had not received responses to email queries and were told to resend documents for two weeks. The Complaints Team extended the investigation period but ultimately had to reject the complaint due to the player's lack of response to requests for further information.

The player from Greece had been waiting for five days for the processing of a €500 withdrawal request, which had been promised to be completed in three working days. Despite repeated assurances of patience due to high request volumes, he had felt frustrated with the delay. After ongoing communication, he confirmed that his first withdrawal of €2000 had been successfully processed, and subsequent withdrawals had also eventually been approved. The issue had now been resolved, and the complaint had been marked as 'resolved' in the system.

The player from Spain had been waiting for 4 days for the processing of their withdrawal after winning money, despite the casino's promise of a 3-day review period. They received only excuses from customer support and suspected that the chat responses were automated, as many others reported similar issues. The Complaints Team kept the complaint open while awaiting confirmation of further withdrawals but ultimately rejected it due to the player's lack of response.

The player from Germany had requested a withdrawal of 200€, which the casino stated would take 3 business days to process. However, after 4 business days, support indicated delays without providing a time frame for payment. The issue was resolved after the player confirmed receipt of the payout.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting the complaint. Her money had not been received yet. The issue was resolved when the player's winnings arrived in her bank account after confirming that her account was verified. The Complaints Team marked the complaint as 'resolved' and expressed their willingness to assist with any future issues.

The player from Greece experienced delays with two withdrawal requests of €500, which had not been approved after four days. Despite being assured of their timely processing, the player had yet to receive the funds. After further communication with the casino, the issue was resolved, and the player received her withdrawals. The Complaints Team marked the complaint as 'resolved' in their system.

The player from the United Kingdom had requested self-exclusion from the casino on September 4th, which was not completed according to their policy. She made deposits on October 29th, unaware that her account should have been closed, and had requested refunds, which the casino denied, citing their terms and conditions. The Complaints Team concluded that the initial self-exclusion request did not specify gambling addiction, which was necessary for enforcement. Therefore, the request for a refund of deposits was not supported, and the complaint was closed.

The player from Portugal had pending withdrawals for four days and received the same response regarding their status. Additionally, a sports bet error led to a double deduction of €342, but despite contacting support, the issue remained unresolved, and no email follow-up had been received. The Complaints Team acknowledged the player's concerns but noted a lack of response to inquiries, which led to the rejection of the complaint.

The player from Portugal requested a withdrawal of 500€ after reaching 1200€ in winnings, but the request was denied due to a technical error, and access to the site was blocked. Despite multiple attempts to contact support, she received no response. The issue was eventually resolved with the casino, and the player confirmed the resolution.

The player from the United Kingdom faced issues with a bonus from free spins that resulted in winnings of £8.20, which had not been credited to her account. Despite having contacted support multiple times, including through live chat and email, she received conflicting information and could not access the game history showing her free spins. She requested clarification and compensation for her treatment and deposits. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.

The player from Greece faced issues with a pending withdrawal of 500 euros, which had not been processed despite receiving completion emails indicating it would arrive within three business days. The player had contacted support for updates, but they only suggested further investigation, leading to suspicions of a failed or unmade transaction. After multiple communications and delays, the casino returned the funds to the player's account but classified it as a deposit, requiring the player to play it once before allowing a withdrawal. The player had since played the amount and requested a new withdrawal, which was again canceled, with the casino insisting on using a specific crypto wallet for future transactions. The complaint remained unresolved.

The player from Greece reported that after receiving a welcome bonus, their account balance unexpectedly dropped from €580.9 to €100 without notification. There were new developments when the casino returned €490 after a month but imposed new wagering requirements that the player had not been informed about initially. After the player lost the funds while trying to meet these requirements, the Complaints Team concluded that they could not contest the additional conditions set by the casino. Consequently, the complaint was closed due to the player's funds being played down.

The player from Germany had won €800 but faced an account lockout and canceled withdrawal due to unimplemented self-exclusion requests. Despite having made previous successful withdrawals, the casino had required additional verification documents and had stopped responding to inquiries since 09/04/24. The issue was resolved when the player eventually received the money in her wallet account after setting up a crypto wallet, following the casino's demands. The complaint had been marked as 'resolved' by the Complaints Team.

The player from the United Kingdom faced issues with depositing money at Tikitaka, noticing fraudulent activity where her deposits appeared to be going to different companies, including duplicate transactions. After reaching out for assistance, she received no response from customer support despite having provided the requested information and asked for a refund. The Complaints Team reviewed her case but was unable to proceed without complete bank statements to verify the missing deposits. Ultimately, the complaint was rejected due to insufficient evidence, and the player decided to let the matter go, having learned a lesson about using non-registered casinos.

The player from the United Kingdom successfully completed one withdrawal, but after several other transactions, his account was blocked and a recent withdrawal of 300€ was canceled without clear communication. He received conflicting information when he contacted live chat support. The issue was resolved when the player confirmed that the casino had refunded the amount, allowing the complaint to be marked as resolved.