I’ve played at Immerion for just over 2 and half months now, and I can hand down say this is the worst casino I’ve encountered.
The only positive is the range of games you can play.
Firstly, they offer huge bonuses for depositing. When you do deposit, you still have to wager 3x your balance before you can even withdraw. If you go into your IMR balance (bonus fund) then you need to wager up to 50x.
When you beat that, there is a restriction 10x your deposit, you can actually change to you currency of choice, so if you win big like I did don’t expect to get it all.
Next comes the withdrawing money that you fairly won. The is a limit of $1000 daily limit, $2000 weekly limit. To put this into context in my situation, I won $12,000, it would have took me 6 weeks to withdraw.
If you contact support they will not help you one bit, except say those are the limits, but if you gamble more and are loyal we may raise these limits. Basically they want you to gamble and lose. After actually withdrawing $4000 in two weeks, the temptation of having the rest laying in my account got to much, plus the frustration with no help from VIP team and being impatient, I lost the rest. Had I have been able to withdraw the whole balance in one or two transactions this would not have been the case.
These are the sort of things you get from the support team "in order to have higher limits you have to bring more activity on our platform to the table" and "if you stay active and loyal, those will be increased exclusively for you".
As I have said, I’ve played here nearly 3 months. Probably everyday. I’ve deposited a lot, and I would say I have wagered well over $200k. Yet they would not raised my limits, and ask me to be loyal. I would suggest they consider being loyal to their players and actually listen to them.
As a result of their "limits" I gambled away money that I fairly won (beat the $38k wagering from a bonus). I’ve requested that they close my account which I predict will be a lot quicker than my withdrawals, that can take up to a week to be processed. I’ve had so many conversations to get them to process them, it’s like they keep you hanging so you cancel it and gamble more.
Please, if you are thinking of signing up, do not do it. You are only giving them your money. I consider them a greedy casino that doesn’t care for their customers.
I’ve learnt my lesson and advise others to stay well clear. I thought about raising a complaint, but what chance does a small time player have against a big company.
As what can be seen by the response totally ignored everything else apart from withdrawal. Which the issue is their side not mine, as I was withdrawing into a crypto wallet.
Reading the positive reviews, it seems like they are posting up fake users to boost their rating.
It also took them over two weeks to close my account! Offered me no deposit money to keep playing, but I wasn’t interested. They are preying on people who are addicted to gambling.
The only positive is the range of games you can play.
Firstly, they offer huge bonuses for depositing. When you do deposit, you still have to wager 3x your balance before you can even withdraw. If you go into your IMR balance (bonus fund) then you need to wager up to 50x.
When you beat that, there is a restriction 10x your deposit, you can actually change to you currency of choice, so if you win big like I did don’t expect to get it all.
Next comes the withdrawing money that you fairly won. The is a limit of $1000 daily limit, $2000 weekly limit. To put this into context in my situation, I won $12,000, it would have took me 6 weeks to withdraw.
If you contact support they will not help you one bit, except say those are the limits, but if you gamble more and are loyal we may raise these limits. Basically they want you to gamble and lose. After actually withdrawing $4000 in two weeks, the temptation of having the rest laying in my account got to much, plus the frustration with no help from VIP team and being impatient, I lost the rest. Had I have been able to withdraw the whole balance in one or two transactions this would not have been the case.
These are the sort of things you get from the support team "in order to have higher limits you have to bring more activity on our platform to the table" and "if you stay active and loyal, those will be increased exclusively for you".
As I have said, I’ve played here nearly 3 months. Probably everyday. I’ve deposited a lot, and I would say I have wagered well over $200k. Yet they would not raised my limits, and ask me to be loyal. I would suggest they consider being loyal to their players and actually listen to them.
As a result of their "limits" I gambled away money that I fairly won (beat the $38k wagering from a bonus). I’ve requested that they close my account which I predict will be a lot quicker than my withdrawals, that can take up to a week to be processed. I’ve had so many conversations to get them to process them, it’s like they keep you hanging so you cancel it and gamble more.
Please, if you are thinking of signing up, do not do it. You are only giving them your money. I consider them a greedy casino that doesn’t care for their customers.
I’ve learnt my lesson and advise others to stay well clear. I thought about raising a complaint, but what chance does a small time player have against a big company.
As what can be seen by the response totally ignored everything else apart from withdrawal. Which the issue is their side not mine, as I was withdrawing into a crypto wallet.
Reading the positive reviews, it seems like they are posting up fake users to boost their rating.
It also took them over two weeks to close my account! Offered me no deposit money to keep playing, but I wasn’t interested. They are preying on people who are addicted to gambling.
- Wide range of providers and games
- Extreme slow withdrawals
- Low weekly withdrawal limits
- Low monthly withdrawal limits
- Very high wagering on bonus funds
- Wagering on initial deposit
- Scripted support
- Support push for you to gamble more
- Tell customers to be loyal in order to get rewarded
