22bet Casino - Player has been accused of opening multiple accounts.

Hello, I paid PLN 500, I got a PLN 500 bonus and I turned it over and I also played for my money, not from the bonus, and I made PLN 4180. I sent them various documents for verification, after a few e-mails they wrote to me asking about my 2 other friends who also played independently on this site and accused me of playing from different accounts, which is not true. I only play from my account. After sending me an email with the allegations, they canceled every bet and only refunded my 500 PLN deposit. Can you help me get my money back somehow? Attached I am sending the last e-mail they sent me and one screen that I did before they deleted my entire betting history. Thank you very much in advance for your help. Regards

Dear Filbi1990, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever played from the same household/IP address with your friends? Have you all claimed the same bonuses?

Could you please advise if you have passed the verification?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Looking forward to hearing from you.

Best regards, 

Kristina

Yes, I was on wifi at a friend's who also played on this site. Only I had the bonus. I tried to do the verification, but I didn't finish it and it ended up in the e-mail, so I didn't finish it because they didn't let me finish it.

Dear Filbi1990,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of Filbi1990. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Filbi1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear 22bet casino representative, 

Do you have any updates on this case?