Spinsy Casino Review

The player from Portugal had been waiting for withdrawals since the 17th of February. Despite having contacted support, her withdrawals remained under review, leaving her discouraged. The Complaints Team noted that the player did not respond to requests for information, resulting in the rejection of the complaint.

The player from Germany experienced a delay in his payout from February 3, 2025, and received only standard responses from customer support. The Complaints Team attempted to gather additional information by asking specific questions regarding his withdrawals and KYC verification. However, due to the lack of response from the player, the investigation could not proceed, resulting in the rejection of the complaint.

The player from British Columbia had been waiting since January 30th for a $300 withdrawal, facing delays attributed to a high volume of withdrawals. Despite being told that no verification documents were needed, he found this to be the worst experience with an online casino. The complaint was ultimately rejected due to the player's lack of response to the Complaints Team's requests for additional information.

The player from Germany struggled with a withdrawal request of 4000 euros made two weeks prior, having requested three payouts of 500 euros. Despite being assured that the issue was with the finance department, no progress had been made, and he had lost additional funds, bringing the disputed amount to 3700 euros. He was unable to complete KYC verification as it was reportedly not required by the casino. The issue remained unresolved due to the player's lack of response to the Complaints Team's inquiries, which led to the rejection of the complaint.

The player from Canada had requested a payout on January 29th, but it was still processing beyond the promised timeframe of business days. Support had continued to provide the same automated responses, leading her to feel that the casino had violated its own terms. After she filed a complaint, her winnings were finally paid out. The issue was then considered resolved by us.

The player from Ontario had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings had not been received yet. After several communications regarding delays and inconsistent information from the casino, the issue was resolved, and she confirmed that both payments had been received. The Complaints Team marked the complaint as 'resolved' in their system.

The player from Canada had attempted to withdraw winnings of $31,000 CAD after a $200 deposit but faced delays. Despite the casino's stated approval time of 3 working days, it had been 10 working days without updates on the withdrawal process. The Complaints Team intervened by contacting the casino regarding the delay and requested clarification on the player's situation. However, the player did not respond to follow-up inquiries, which led to the complaint being rejected due to a lack of information for further investigation.

The player from Greece experienced delays in withdrawing €70 and €120 from Spinsy, with withdrawals initiated on January 27th and 28th respectively. Despite assurances from live chat that withdrawals would take up to three business days, the player had not received the funds as of February 2nd. After five business days, the player confirmed that the money was received in his account. The complaint was marked as resolved.

The player from Quebec had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team intervened after confirming that the player's withdrawals were still pending. Upon further communication with the casino, it was established that all three of the player's withdrawals had been processed. The player then confirmed receipt of the funds, leading to the successful resolution of the issue.

The player from Ontario had requested a withdrawal less than two weeks prior to submitting the complaint. Their money had not been received yet. The Complaints Team acknowledged the delay and advised the player to wait for the processing time, which could take up to 14 days, and to ensure that all verification processes were completed. However, due to a lack of response from the player after the initial inquiry, the complaint was rejected as further investigation could not be conducted.

The player from Alberta had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player reported difficulties with document verification, stating that the casino had requested documents that did not exist. Despite our attempts to communicate and extend the timeframe for resolution, the player did not respond to our inquiries. As a result, the complaint was unable to be investigated further and was rejected.

The player from Greece faced issues with withdrawing money from the casino after initiating a withdrawal on November 30th. Although he had completed the identity verification process and sent transaction statements, they were not accepted, causing confusion and delays. The Complaints Team facilitated communication with the casino, which ultimately clarified the required documentation. After addressing the verification issues, the player successfully received all withdrawals. The complaint was marked as resolved.

The player from Greece was unable to access two games they had played using their own money since 5/1/25. Despite following multiple suggestions, including deleting cookies, they remained unable to play, and bonus coins that were supposed to be credited had not been deposited. The Complaints Team attempted to assist by requesting further details and extending the response time for the player. However, the case was currently rejected due to the player's lack of response, preventing any further investigation or solutions.

The player from Canada had pending withdrawal requests of $500 and $750 made five days prior, but none had been processed. He was unable to verify his account due to a message stating that no verification was needed, despite wanting to withdraw his total balance of $6000. The customer support was unhelpful, providing repetitive responses. The complaint was reviewed, but it was confirmed that the withdrawal requests had been canceled by the player and the funds had been spent. As a result, the complaint was rejected.

The player from Australia had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team acknowledged the delay and informed the player that withdrawals could take time due to processing and verification. However, after extending the response time and receiving no further communication from the player, the complaint was rejected due to insufficient information for further investigation.

The player from Germany faced a delay in withdrawing 2,080 euros from their casino account despite having previously received 3,000 euros. After cancelling a bonus and requesting the withdrawals three weeks prior, they continued to receive vague responses from customer support. The issue was resolved as the player confirmed that all winnings had been paid out in full.

The player from Greece faced issues with the casino that delayed payments while he was winning, only to pay him after he started losing. He was unable to access the casino, claiming a total loss of 6000€, and demanded his money back, threatening legal action for a larger amount if the situation was not resolved. The Complaints Team informed him that assistance could not be provided in recovering the lost funds, as the casino had paid out all rightful winnings before closing his account after his balance reached zero. Consequently, the complaint was closed due to the circumstances surrounding the account closure and loss of funds during gameplay.

The player from Italy’s account at Spinsy Casino was closed without valid reasons, withholding a balance of €1,500 from winnings. The player stated that the account had been fully verified and met all criteria, seeking clarification and the owed amount. Despite repeated attempts to engage with the casino, no cooperation was received, leading to the complaint being marked as 'unresolved'. The player was advised to contact the Anjouan Gaming Authority for further assistance.

The player from Canada had pending withdrawals for 5 days without any explanation, receiving only apologies for the delay from customer support. The Complaints Team acknowledged the issue but noted that withdrawals might take longer due to KYC verification or high processing volumes. As the player did not respond to further inquiries, the complaint was rejected due to a lack of information for investigation.

The player from Quebec had been waiting for 8 days for withdrawals, with two other pending withdrawals of 750€ taking 3 days so far, despite the casino's claim that all withdrawals were processed within 3 days. He expressed frustration over the casino’s daily withdrawal limit of 750€, which hindered his ability to access his winnings and felt unfair given the ease of depositing money. The complaint was ultimately rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the issue.

The player from Austria had requested a withdrawal of 500 euros on November 30th and still had two other pending requests with no payments received yet. The support team's responses regarding delays and the need for patience were unsatisfactory. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, which led to the closure of the complaint.

The player from Ontario had requested a withdrawal less than two weeks before submitting this complaint. His money had not been received yet. The player reported that he had only received 50% of his winnings, with a remaining balance of $2,250 still owed. After failing to respond to requests for additional information, the complaint was rejected due to lack of cooperation. The issue remained unresolved as no further updates or responses were provided by the player.

The player from Australia requested a withdrawal three weeks ago but has faced unexplained delays despite having no restrictions on the account. Although two previous withdrawals were processed successfully, he has been receiving the same response regarding delays for the past four weeks, leading to frustration with the casino's lack of support.

The player from the United Kingdom raised a complaint against Spinsy Casino for allowing her to register and deposit despite having self-excluded due to a gambling addiction. She deposited €5000 within two days without verification, which violated the terms designed to prevent such occurrences. She also expressed concerns about the legitimacy of the casino's license and requested assistance in recovering her deposits. The Complaints Team clarified that self-exclusion did not automatically transfer across different casinos owned by the same operator and that the casino was not required to conduct KYC verification upon account creation. Since the player did not directly inform Spinsy Casino of her gambling issues or request self-exclusion, the team was unable to assist with recovering lost deposits but offered help with initiating a self-exclusion request.

The player from Finland, known as SantaClaus10, initially faced significant delays in withdrawing his €70,000 winnings from Spinsy Casino. The casino's withdrawal process was slow, with requests being processed every third business day and limited to €500 per transaction, resulting in a projected two-year wait to receive the full amount. Despite multiple requests for higher withdrawal limits, the casino maintained the limits and cited a heavy workload and "high traffic" as reasons for the ongoing delays. After escalating the issue to the CasinoGuru complaint resolution center, the player expressed frustration with the repetitive and robotic responses from customer service. The situation finally improved when, after several weeks of back-and-forth communication, the player received the remaining €2,000 needed to meet the €7,000 monthly limit. The complaint has been resolved, with the player confirming the payment was completed, and the issue is considered closed.

The player from Greece encountered an issue at Spinsy Casino where a game error occurred during free spins, resulting in a loss of €53.50 in winnings. Despite providing screenshots and contacting the casino for resolution, he had not received any response or acknowledgement of the issue since August 21, 2024. The Complaints Team investigated the matter but concluded that as the issue arose in the "bonus free spins," in the game itself, these unfortunately cannot be considered as real money. The roud where the bonus funds were "won" was not properly concluded, thus the winnings were not confirmed as legitimate. The casino was unable to credit any winnings not confirmed by the game provider, resulting in only the bet amount of €0.20 being refunded. The casino's actions were deemed according to their rules, thus the complaint was closed as rejected, with the player advised to contact the casino's licensing authority if he disagreed with this outcome.

The player from Spain experienced difficulties trying to close his account at Supabet. Despite multiple attempts to confirm the closure via email, the account remained open. After further communication, he successfully provided the necessary information, and the casino subsequently closed his account. The issue was marked as resolved by the Complaints Team, confirming the player's account closure.

The player from Germany requested to close his account due to gambling addiction but had not received any response from support despite multiple attempts via email and live chat. The issue was resolved as the player confirmed that the account could be closed. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.

The player from Germany faced repeated issues with a withdrawal of 580 euros, with the casino providing varying reasons for cancellation, despite initially being verified. They continually requested new documents, leaving the player frustrated and uncertain about their withdrawal status. After ongoing communication and persistence, the player's issue was resolved, and the winnings were successfully received. The complaint was marked as 'resolved' in the system.

The player from Portugal faced issues with withdrawal requests being rejected by the casino, despite having a fully verified account and previous successful withdrawals. A €700 withdrawal was denied without justification, and customer support was unable to provide an answer after an hour of chat. The issue was resolved when the player confirmed receiving the withdrawal, and the casino's support became attentive after multiple complaints. The player expressed renewed confidence in the casino following the resolution.

The player from Italy faced issues with withdrawals being re-credited to her account while being asked to verify documents again, despite having completed the verification process previously. She stated she had not used bonuses or free spins. The issue was resolved after she successfully submitted the required selfie for verification, leading to the approval of her documents. The Complaints Team marked the complaint as 'resolved' following her confirmation of the resolution.

The player from Germany had registered at Winsane Casino without knowledge of its invalid license in Germany and had attempted to self-exclude due to gambling addiction, but received no response. He had deposited €1650 into the casino and was seeking assistance in closing his account and reclaiming his deposits. The issue was resolved when the player received his money back after further communication with the casino's support team. The Complaints Team confirmed the resolution and marked the complaint as 'resolved'.

The player from Italy experienced difficulties withdrawing her balance after submitting the required documents. She was repeatedly asked for a screenshot of a bank card statement but only had a Postepay Evolution statement, which had not been approved. The issue was resolved after the casino reviewed her case and provided her with the necessary steps to complete the verification process. She confirmed that the problem was resolved, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Germany faced issues with withdrawing money, as the casino repeatedly rejected her withdrawal requests despite her submitting the required documents daily for the past 5 days. She needed to provide a selfie with her ID and an elbow visible, along with a Paysafe document showing her deposit, but verification had not been successfully completed. The issue was resolved after the player confirmed that the necessary documents were successfully submitted and accepted by the casino. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.

The player from Italy requested to close their account at Winsane Casino but faced delays and unresponsive customer support. They wanted to close the account to prevent further gambling temptation. The account was successfully closed following the player's confirmation, resolving the issue.

The player from Germany had their withdrawal request denied by the casino without an explanation. The issue was resolved when the player received their winnings after further communication with the casino.

The player from Greece had requested the closure of his account at a casino for responsible gambling reasons. He had communicated this request through both email and live chat, but his account had remained open, which allowed him to deposit and gamble. The player had stated that he wanted to close his account due to gambling addiction. His account was successfully closed. The player had confirmed the resolution of his issue and the complaint had been marked as resolved.

The player from Ontario had requested a withdrawal less than two weeks prior to submitting her complaint. The payment had not been processed yet. The issue was resolved as the player confirmed that she received her winnings after the recommended time frame had passed. The Complaints Team marked the complaint as 'resolved' in their system following her confirmation.

The player from Ontario had requested a withdrawal on January 20, 2025, but had not received the funds. Despite being a verified account and a long-time customer at Greatwin, he faced some payment delays. After the Complaints Team intervened, the casino confirmed that the withdrawal had been processed, and the player subsequently received $400. The issue was then marked as resolved in the system.

The player from Manitoba had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. After several communications regarding the delay, it was confirmed that the player's account had been fully verified, but the withdrawal had remained pending for 24 days. Eventually, the player received the funds, and the issue was marked as resolved by the Complaints Team.

The player from Portugal had won €1000 and attempted to withdraw €500, but despite the casino's stated 4-day processing time, the withdrawal had been delayed for 5 days. The support response consistently cited payment delays, and the player ended up spending the remaining €500. The issue was resolved when the player received the withdrawal 13 days later, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Finland tried to withdraw 300€, but the casino malfunctioned and credited it as a deposit, causing the player to wager the amount. A subsequent attempt to withdraw also turned into a deposit. The player wished to withdraw the funds without further wagering, but the issue remained unresolved. The player’s issue was finally resolved when the casino accepted a manual withdrawal.

An Italian player was unable to withdraw his winnings from a successful bet. The casino continuously cited technical or provider-related issues as the reason for the withdrawal delay, despite the player trying different withdrawal methods. After the player changed his withdrawal method, he received a confirmation email from the casino. We involved a representative from the casino in the conversation for further clarification. Eventually, the player confirmed receiving his payment, leading us to mark the complaint as 'resolved'.

The player from Italy had deposited €20 in crypto and won €200. However, he faced difficulties when he tried to withdraw his winnings, as the online casino required another deposit to initiate the withdrawal. The player's account wasn't in need of verification, and he had cancelled a bonus offer, nullifying any winnings from it. The player had deposited a second time to withdraw his winnings, which initially remained pending beyond the stated timeframe. After our intervention and correspondence with the casino, the player's withdrawal had been successfully paid out.

The player from Greece had noticed an unexplained deduction of €129 from his account balance after he made a withdrawal of €450 from his winnings of €701.68. Despite several interactions with the casino's customer service, he had received inconsistent explanations for the deduction. The player had not verified his account with the casino yet and his withdrawal was still pending. He had believed the deduction was a mistake as he had won the money from free spins associated with his deposit, not from no-deposit free spins. We had engaged with the casino to clarify the issue. The player later reported that the casino had refunded the deducted amount, attributing it to a system error. The issue was thus resolved.

The player from Greece won €9,000 but is facing slow withdrawal limits of €500 per day, with only 3 withdrawals allowed in row. The casino's process could take the player three months to receive all the winnings. The player is asking for help to quicken the withdrawal process. The complaint was resolved as the player got paid out.

A player from Germany claims to have met the wagering requirement of a 30 euro bonus, contrary to the casino's assertion that she has only wagered 150 euros instead of the required 1500 euros. After the misunderstanding was cleared by the casino support the player asked us to close the complaint.

The player from Germany reports that their winnings from the Power Spins slot game disappeared twice. Despite passing ID verification, the casino hasn't provided a solution or an explanation. The player confirmed the issue was resolved.

The player from Germany has deposited over 12,000 euros in the casino but hasn't received any payouts yet. The payout process is slow, with limitations on the amount that can be withdrawn per day. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Slovenia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria requested a withdrawal 4 days prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from New Zealand had requested a withdrawal of $400 NZD on January 26, 2025, but it remained pending for nearly a week despite the casino's terms stating a processing time of up to 72 hours. He had attempted to communicate with support multiple times but only received the same unhelpful responses. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Germany faced delays in withdrawing his winnings of €450 from Cashwin, despite assurances from support that his case would be prioritized. He had completed the KYC process, which involved submitting over 20 documents, but the withdrawal had not been processed within the promised 72 hours. The issue was eventually resolved.

The player from Italy encountered issues with account verification at the casino, as they repeatedly rejected her photo holding his ID along with a note. The issue was resolved after the player successfully verified his account by submitting multiple photos. He decided to close the account afterward and the player consider the case resolved.

The player from Japan faced issues with a casino after a deposit was made via JETON. JETON had updated its site, rendering the player's deposit history inaccessible, yet the casino required this history for authorization, causing a deadlock. The player provided evidence of the situation, and after communication with the Complaints Team, the casino verified the account and allowed the player to withdraw winnings. The withdrawal process encountered delays due to the casino's misunderstanding of limits, but ultimately, the player was able to complete the withdrawal successfully, leading to the resolution of the complaint.

The player from Italy had deposited 350 euros, but the funds were not credited to her gaming account despite her providing a screenshot of the transaction. The issue was resolved after she confirmed that the deposit had been successfully processed. The complaint was marked as 'resolved' in our system.

The player from Spain was having difficulties withdrawing 500 euros despite his account being fully verified. He had been waiting for over 3 days while receiving responses only via live chat. We advised the player to wait up to 14 days for the withdrawal process to complete. The player later confirmed that he had received his winnings, and the complaint was marked as resolved.

The player from Finland was experiencing a delay with his withdrawal of 270€, which exceeded the usual 3 business day processing time. The casino customer service had been unable to provide a completion date. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could be due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the withdrawal had been paid, and we subsequently closed the complaint.

The player from Austria had reported that he had deposited 25€ via Paysafecard into his online casino account, but the funds did not reflect. After the player had reached out to the casino support and was advised to wait for 72 hours, the issue still remained unresolved. However, the issue was later resolved after the player had received his deposited amount along with a bonus from the casino, who apologized for the technical error. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had experienced issues with withdrawing winnings from Cashwin. Despite having used only deposited funds to play and having cancelled a bonus as instructed, the casino had retained €450 from the player's withdrawal request, leaving only the initial €50 deposit. After a thorough investigation and communication with the casino, the player's issue had been resolved. The casino had decided to reissue the Second Deposit Bonus to the player's account with reduced wagering requirements, which the player had accepted and considered the issue resolved.

The player from Ontario had been attempting to verify his account for multiple weeks, but despite having provided his full credit card statement as requested, the verification had not been successful. After communicating with the casino and providing several deposit statements, the player was informed that his verification looked promising. The player later confirmed that his account had been successfully verified. Consequently, we marked the complaint as resolved in our system.

The player from Germany initiated a withdrawal that has not been processed despite the 72 hours policy of the casino. He has resorted to opening a complaint due to the delay. The complaint was resolved as the player got paid out.

The player from Thailand had won a significant amount playing on Cashwin casino. However, the casino had confiscated their $911 in winnings, alleging abuse of bonus usage. The player had asserted that the terms and conditions related to changing bets and games were overly subjective and open to exploitation by the casino. After an exchange of messages, the casino had offered to reinstate the player's bonus with a modified set of wagering requirements. The player had refused, insisting on receiving the full amount of winnings. The casino had reconsidered its decision and agreed to return the full amount of winnings to the player. The player had confirmed receipt of the funds, and the complaint was successfully resolved.

The fully verified player from Portugal, who had previously made several successful withdrawals via Neteller, faced constant cancellation of withdrawal requests by the casino, allegedly due to issues with Neteller. After the player had contacted the Complaints Team, the casino had asked the player to withdraw via bank transfer instead of Neteller. The player complied and later confirmed that the withdrawal had been successful.

The player from Germany had been unable to withdraw his winnings from Cashwin Casino for a month due to continuous requests for additional verification documents. Despite having provided all necessary documents, the player had faced issues with the withdrawal process. The casino had claimed the issues were due to difficulties encountered at the player's bank. The matter had been resolved when the player used an alternative bank account for the withdrawal. The player had received his winnings successfully and confirmed the resolution of his complaint. The player's username had also been changed as per his request.

The player from Finland attempted to close her account via email due to gambling addiction. Despite multiple attempts from two different email accounts, the casino claims not to have received these requests, denying any responsibility. The player confirmed the casino refunded her deposits and asked us to close the complaint.

The player from Ireland has received only €400 out of €750 from Cashwin, with €350 still pending since 29th May 2023. The casino has been making excuses regarding payment provider issues, providing incorrect ARN numbers, and delaying the withdrawal. The player later informed us he received his winnings and so we closed the complaint as resolved.

The player from Ireland had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. After a series of communications with the casino regarding his verified account and the withdrawal of 400 euros, the player expressed concerns about the casino's practices and licensing. Following persistent efforts, the player successfully received his withdrawal, and the casino subsequently closed his account. The complaint was marked as resolved by the Complaints Team.

The player from Portugal won €230 after betting with a €10 deposit and requested a withdrawal that was promised within 72 hours, but it remained unprocessed despite repeated inquiries. He also accused the casino of past fraudulent behavior regarding a voided balance. After a lengthy process and expressing his dissatisfaction, the player confirmed that he had finally received his winnings. The complaint was marked as resolved by the Complaints Team, who appreciated his cooperation.

The player from Austria had won €2400 but faced ongoing verification requests from the casino, having submitted the necessary documents multiple times. The player suspected that the casino was intentionally delaying payment. After several communications, the player's account was eventually verified, and a first withdrawal was successfully processed after significant back-and-forth. The player reported receiving the second payment after a four-day wait, and the issue was marked as resolved by the Complaints Team.

The player from Finland faced issues with Goldspin Casino, where two withdrawal requests totaling €1200 had been canceled despite having their account verified and providing all necessary documents. They were currently trying to withdraw another €600, the maximum allowed, but needed assistance to resolve the situation and access their total funds of €1400. The issue was resolved when the casino completed the payment, confirming that the player had received the funds. The complaint was marked as 'resolved' in the system, and the player was thanked for their cooperation.

The player from Spain experienced difficulties with account verification, as the casino continued to request additional documents despite her having submitted all necessary materials. She had been trying to complete the verification process for 6 days without success. The issue was resolved after she successfully withdrew her winnings and closed her account. The Complaints Team marked the complaint as 'resolved' following her confirmation of the resolution.

The player from Germany was unable to verify her casino account due to issues with the documentation from Jeton. She had provided a payment confirmation that lacked her name, which Goldspin did not accept, and Jeton could not provide the necessary documents for verification. After persistent communication, Jeton eventually supplied the required document, which was accepted by Goldspin. The player then received her payment, and the complaint was marked as resolved.

The player from Canada faced ongoing issues with Cashed Casino, including delayed processing of her account closure request submitted on February 19th and a lack of response to her follow-up emails. Despite her confirmation regarding the voiding of winnings upon account closure, she remained able to play on the platform. The Complaints Team facilitated communication between the player and the casino, leading to the eventual closure of her account after the player e-mailed the casino request for self-exclusion due to the gambling addiction. The issue was marked as resolved, after the player confirmed the account closure.