RoboCat Casino Review

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The Complaints Team had extended the investigation period by 7 days but ultimately had to reject the complaint due to the player's lack of response to follow-up inquiries. As a result, the case could not be further investigated.

The player from Norway had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. After communication with the Complaints Team and the casino, the player was informed that the amount of 4,465 NOK had been successfully credited to his real balance and was available for withdrawal. The player confirmed that he could now see the funds in his account and proceeded to submit a withdrawal request of 5,000 NOK. The issue was then marked as resolved.

The player from Norway had been waiting weeks for a resolution regarding missing withdrawals totaling around 70,000 NOK without a response from Robocat. She also noted the absence of responsible gaming tools on the platform, highlighting concerns about communication and professionalism. After reviewing the materials provided, it was determined that her remaining balance had been lost through further gameplay, leaving no recoverable amount for intervention. Consequently, the complaint was rejected due to the lack of funds to pursue.

The player from Germany filed a complaint against RoboCat Casino for failing to close his account despite his request to do so due to gambling addiction. He suffered losses of €5,171 since the closure request, which he believed should not have occurred if the casino had adhered to player protection measures. The Complaints Team facilitated communication between the player and the casino, resulting in the casino processing a refund for the player. However, the complaint was ultimately closed due to a lack of response from the player regarding the refund confirmation.

The player from Greece had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player reported that her account had been closed due to alleged violations of casino terms related to connecting from different IP addresses. After investigating, the casino stated that the withdrawal had been canceled by the player and the funds had been played. Due to the lack of response from the player to our inquiries, the complaint was closed; however, the player could reopen it in the future if she chose to resume communication.

The player from Croatia had been waiting for two weeks for three withdrawal requests totaling 1500€, with no action taken despite assurances from the casino. He had contacted customer support multiple times, including a call from an agent who promised that the withdrawals would be processed within 48 hours, which did not happen. After providing all necessary KYC documents and following up on the delay, the issue was resolved, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Germany had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had extended the investigation period and requested additional documentation from the player to facilitate the review. However, due to a lack of response from the player, the complaint had been closed for the moment. The player retained the option to reopen the complaint in the future if they chose to resume communication.

The player from Germany attempted to self-exclude from RoboCat since February 21, 2025, but received no response to her requests for account deletion and a refund of lost stakes. She continued to receive unwanted spam messages and was still able to deposit funds, which was frustrating. The issue was resolved after the casino closed her account and agreed to refund her €1,725. The Complaints Team facilitated communication with the casino, ensuring that the account was marked closed due to gambling addiction and that marketing communications ceased. The player's complaint was marked as resolved upon her request.

The player from Germany reported that his winnings from free spins on Danger High Voltage were deleted after the spins ended. He did not receive assistance from customer support despite providing screenshots. The Complaints Team attempted to assist by requesting the player's game history in Excel format and extending the response time, but the player did not respond to the team's inquiries. As a result, the complaint was rejected due to a lack of further communication from the player.

The player from Germany had submitted a withdrawal request 13 months ago and had been waiting for a month for the funds to be processed. The Complaints Team had attempted to gather more information from the player but ultimately closed the complaint due to a lack of response.

The player from Greece requested a permanent closure of their casino account due to repeated issues with temporary closures that allowed reactivation, which led to financial losses. They sought assistance in ensuring that their account was permanently closed. The issue was resolved as the player's account was confirmed to be closed properly and permanently, with the complaint marked as 'resolved' in the system. The Complaints Team expressed appreciation for the player's cooperation and offered future assistance if needed.

The player from Austria had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. The Complaints Team had acknowledged the delay and had advised her to wait at least 14 days for processing. After the recommended timeframe passed without a response from her, the complaint was closed due to insufficient communication. The team remained available for assistance should she have chosen to reopen the complaint in the future.

The player from Slovakia requested assistance with issues related to the casino but did not specify the nature of the problem. The Complaints Team attempted to clarify the situation by asking the player about his gambling problem and access to his casino account. However, due to a lack of response from the player to their inquiries and reminders, the complaint was closed without further investigation.

The player from Saxony requests account deletion due to a gambling addiction and has made multiple requests to the casino, which remain unaddressed. Additionally, the player seeks the return of deposits made after they requested account closure.

The player from Germany had requested a withdrawal of €1500 two weeks ago after winning on March 27, 2025, but had not received any updates. Daily inquiries yielded the same response regarding delays due to technical difficulties, despite having previously received a payout of €400. The issue was resolved today as the payment arrived successfully. The player confirmed the resolution and expressed gratitude for the assistance provided.

The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported that three withdrawal requests were still under review despite having received one payment previously. After further communication, the player confirmed that all winnings had been successfully received. The issue was resolved as the complaints team intervened after the recommended time frame had passed, leading to the completion of the remaining withdrawal requests.

The player from Latvia had requested a withdrawal from the casino Robocat two weeks prior, but it had been delayed since 23.03.2025. She received repetitive responses stating, "we are working on it." After multiple communications, the casino confirmed that there was no pending withdrawal or active balance in her account. Due to the prolonged waiting time and lack of resolution, the player declined all withdrawals and requested to close the case. Consequently, the complaint was rejected by the Complaints Team.

The player from Australia had won a 25k jackpot and had requested a withdrawal two weeks prior. While she had received an initial payment, subsequent withdrawals had been pending and not released. After canceling her pending withdrawals, she felt disheartened and uncertain about receiving her winnings. The issue had been resolved as the casino had committed to completing her payment as a matter of urgency. However, due to a lack of response from the player, the complaint was ultimately rejected.

The player from Austria had requested three withdrawals totaling €500 from Robocat, with only one payment processed so far. He had been waiting two weeks for the next payments and was continuously informed that requests were delayed. The casino indicated the payment was finalized, however, the player's lack of confirmation meant the complaint was rejected.

The player from Italy reported that their account had been closed on March 17, yet they were still able to deposit €50 on March 26. They requested a refund of this amount despite the account closure. The Complaints Team concluded that the player was not entitled to a refund due to the account's closure and the nature of the player's request. The team emphasized the importance of respectful communication and stated that the complaint was closed after reviewing all relevant information.

The player from Ontario had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The issue was resolved when the casino processed the pending withdrawal within the expected timeframe, leading to the player confirming that the matter had been settled satisfactorily. We marked the complaint as 'resolved' in our system after receiving this confirmation.

The player from Greece had requested account deletion but had not received any response from the casino. The Complaints Team had extended the communication period but ultimately could not proceed due to the player's lack of response to inquiries. As a result, the complaint was rejected.

The player from Spain attempted to withdraw three amounts of 500€ for over a month but did not receive any payment despite having 9000€ in his account. He hired a lawyer who reached out to the casino without receiving a proper response. The casino confirmed that the player's withdrawal requests had been successfully completed. However, the player did not respond to subsequent inquiries from the Complaints Team, which led to the closure of the complaint.

The player from Germany had requested that the casino block or close her account on March 20, 2025, but after following up with an email to support, no action was taken. She later deposited 600 euros and sought a refund of that amount. The casino confirmed that her account had been permanently closed but stated that no refund could be issued due to terms regarding the use of deposited funds for betting. The Complaints Team concluded that since the casino did not protect her under the circumstances, no further action could be taken, and the complaint was then closed.

The player from Germany had requested two withdrawals of €500 each two weeks ago, but the funds had not been paid out yet. Despite using the same payment method and not claiming any bonuses, the casino had not responded to his emails and had only advised him to be patient in live chat. After the Complaints Team intervened, the casino acknowledged the delay and took immediate action to process the pending withdrawals. The player subsequently confirmed that the funds had arrived, and the complaint was marked as resolved.

The player from Germany had three outstanding €500 withdrawals from the casino RoboCat since March 10, 2025, and had been in regular contact with support without receiving any updates. Despite a previously swift first withdrawal, he had faced delays and was considering legal action due to the lack of communication. The issue was resolved as the entire amount was paid out that day. The Complaints Team confirmed the case was closed and appreciated the player's cooperation.

The player from Germany had attempted to close her account due to gambling addiction using an email template but received no response, and the account remained open. She had lost €315 and sought a refund. The Complaints Team facilitated communication with the casino, leading to confirmation that the player was eligible for a refund of €215. After she provided her payment details, the refund process was initiated, and she confirmed receipt of the funds. The complaint was marked as resolved.

The player from Germany had requested to close his account since March 17, 2025, due to gambling addiction, yet he received no response to his three emails. He sought immediate account closure and a refund of his recent deposits. The issue was resolved after the player reached an agreement with the casino, confirming that his concerns had been addressed. The Complaints Team marked the complaint as 'resolved' in their system and expressed appreciation for the player's cooperation.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had extended the inquiry period to allow for further communication, but due to a lack of response from the player, the complaint had been rejected. As a result, no further investigation into the withdrawal issue could be conducted at that time.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The Complaints Team intervened after the player reported that the withdrawal was still pending beyond the typical processing time. The issue was resolved when the player confirmed receipt of all payments, leading to the complaint being marked as 'resolved'.

The player from Greece experienced frustration as the casino refused to close his account despite his repeated confirmation of intent. He expressed intentions to take legal action for mental anguish due to the casino's behavior. The Complaints Team concluded that the player's complaint would be rejected, stating that the casino's policies allowed for account inactivity to lead to a block, and a proper self-exclusion request was necessary for permanent closure.

The player from Australia encountered a 404 error when trying to access the casino website after making a deposit of $50, which left him with $20 in his account. The Complaints Team attempted to gather more information by asking the player about his account access and previous communications with casino support. However, due to the lack of response from the player, the investigation could not proceed, and the complaint was ultimately rejected.

The player from Germany had requested a withdrawal of 1000€ two weeks prior, but the payments had not been processed. Despite multiple inquiries about the delay, he received the same response regarding 'internal difficulties' and was subsequently banned from playing. The Complaints Team intervened, and after further communication with the casino, the player received a payout of 500€ and subsequently completed his other withdrawal as well. The issue was then marked as resolved.

The player from Ontario had made six requests to close his account due to self-exclusion for gambling addiction, starting from March 10th, but the casino had not complied. He emphasized that he was not seeking refunds, only the account closure. The Complaints Team intervened, and after requesting clarification from the casino, it was confirmed that the player's account was permanently closed and all marketing communications had been turned off. The player reported that they were no longer able to access the account. The Complaints Team marked the issue as resolved while acknowledging the player's concerns about the casino's practices regarding responsible gambling.

The player from Spain requested the closure of his account due to severe gambling problems, but the casino did not comply despite his repeated requests and communication with the management. He feared falling back into gambling and accumulating more debt. The Complaints Team concluded that they could not assist further since the player's account was closed, and no evidence of a self-exclusion request had been provided. They advised on proper procedures for future self-exclusion requests and encouraged seeking professional help for gambling addiction. The complaint was then closed.

The player from Hungary had requested a withdrawal of 320,000 HUF almost a month ago, but had not received any funds or proper information since then. Despite the website stating a processing time of 3 days, the player was still waiting for their money. The Complaints Team had attempted to gather additional information from the player to assist with the issue but received no response. As a result, the complaint was unable to be investigated further and was rejected.

The player from Greece had made a deposit and won €2,300 but had her withdrawal request for €2,000 canceled. After submitting the required documents and receiving confirmation, she was notified that her account was permanently closed without receiving her winnings. The Complaints Team had attempted to contact the casino multiple times for a resolution but had received no response, leading to the complaint being marked as "unresolved." The player was advised to reach out to the Anjouan Gaming Authority for further assistance.

The player from Germany had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. The Complaints Team intervened after the recommended processing time had passed and contacted the casino on her behalf. The issue was resolved, and the player confirmed that the 500 euros had been successfully transferred to her account. The complaint was marked as 'resolved' in the system.

The player from Germany had two canceled bets totaling €60 due to technical reasons and had not received the withheld amount after 11 days. Despite multiple emails and chat inquiries, the player received no responses and continued to wait. The Complaints Team attempted to gather more information but ultimately could not proceed due to the lack of response from the player, leading to the rejection of the complaint.

The player from Bavaria requested account closure due to gambling addiction, but the casino refused to comply despite his repeated requests. He had been unable to get support, as live assistance was offline and email responses were infrequent. After escalating the issue, the casino eventually processed his refund and credited the amount to his account. The complaint was marked as resolved, and the player expressed satisfaction with the casino's professional behavior and the assistance received from the Complaints Team.

The player from Germany had been attempting to withdraw his winnings of approximately €32,000 since February 18th, but the casino had not taken any action, and support had been unhelpful. After multiple communications, the player's account was eventually opened and verified, allowing him to request withdrawals. However, the player encountered further issues with account blocking and verification processes, which were escalated by the casino. Ultimately, the casino claimed that the account was open and the player could request withdrawals, but the player failed to confirm this within the given timeframe. As a result, the complaint was rejected.

The player from Germany had requested an account blocking due to gambling addiction on February 27, 2025, but the casino had not acted on this request. Despite multiple emails and a chat request, he continued to deposit and had lost €765 since then. After further communication with the Complaints Team, the casino was contacted for clarification and eventually requested the player's bank details to process a refund. The player received the refund and confirmed that his account had been successfully closed. The issue was marked as resolved by the Complaints Team.

The player from Greece registered at the casino and successfully withdrew €2,500 after a series of wins. However, he faced issues with account identification, as the casino had not required verification until that point. After multiple inquiries and emails, he had not received his winnings or adequate responses. The player later confirmed that he received all payments, and the issue was resolved. We marked the complaint as 'resolved' in our system and appreciated his cooperation throughout the process.

The player from Austria had requested three withdrawals of €500 each, which had been processing for two weeks without resolution. He had not received a response to his email and was facing access issues with his account due to service availability in Austria. The issue was resolved as the player confirmed that he had received the two remaining payouts. We marked the complaint as 'resolved' in our system and appreciated his cooperation.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team intervened after the player reported that the withdrawal was still pending. Following communication with the casino, the issue was resolved, and the player confirmed receipt of the funds. The complaint was marked as resolved in the system.

The player from Austria faced restricted access to the casino after wagering a bonus, with the casino stating it was forbidden for his region despite the player claiming otherwise. The player reported that he had regained access to the site, leading to the resolution of the issue. The Complaints Team marked the complaint as resolved, appreciating the player's cooperation throughout the process.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported delays in receiving multiple withdrawal requests totaling 1,500 euros. After intervention from the Complaints Team, the casino was contacted for further information. The issue was successfully resolved, and the player confirmed that the payment had been made.

The player from Greece had requested a withdrawal of 200 euros on February 17th, but as of February 23rd, he had not received the funds. The casino's support team claimed his money was safe, but he was frustrated with the delay. The issue was resolved after he received the funds within 10 days. The Complaints Team marked the complaint as 'resolved'.

The player from Austria had three pending withdrawals of 500 euros each that were reversed back into his account, with the casino claiming he had canceled them. He asserted that he did not cancel the withdrawals and was frustrated with the situation. The Complaints Team attempted to assist by requesting additional information from him to investigate the account block and withdrawal issues. However, the case was ultimately rejected due to a lack of response from the player, which prevented any further investigation or resolution.

The player from Finland had repeatedly requested account closure, which had not been acted upon, leading to deposits totaling €1250. She had been waiting over 2 weeks for a resolution, with the casino only responding that it took several days to process. The Complaints Team had noted that the player did not respond to requests for additional information, resulting in the inability to investigate further, and the complaint had been rejected.

The player from Canada had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. The Complaints Team intervened after the player reported ongoing issues with her withdrawal and document verification. However, it was determined that the player had played her balance down to zero, leading to the rejection of her complaint, as there had been nothing left to process on the casino's side. The player was advised to reach out in the future if further issues arose.

The player from Austria requested account closure from Robocat but did not receive a response despite multiple emails. He wanted his account blocked and was seeking the return of his lost funds. The Complaints Team clarified that without evidence of informing the casino about a gambling problem, they could not assist with a refund. Since the player confirmed that his account was closed, the complaint was closed as a result.

The player from Spain had deposited 100 euros, which was deducted from his bank account, but the funds did not appear in the casino. He also faced poor support from the casino. The issue was resolved after the player contacted his payment provider, leading to the funds being credited to his account. The Complaints Team marked the complaint as 'resolved' and expressed appreciation for the player's cooperation.

The player from Greece encountered an error while playing the Thunderstruck II Mega Moolah game, which occurred during a jackpot process, resulting in no winnings. Additionally, the game remained unplayable due to the same error. The player contacted the casino support but was advised to clear his browser history and cookies, which did not resolve the issue. Ultimately, the complaint was closed at the player's request after the casino removed the game.

The player from Morocco reported several issues with the casino, including overcharges on deposits, a lack of support, no responsible gaming system, and concerns about data theft. The player had received some refunds for duplicate deposits but was still awaiting €240 from funds deposited after requesting self-exclusion. The Complaints Team determined that without explicit communication of gambling addiction as the reason for self-exclusion, they could not pursue further refunds for lost deposits. The player was advised on how to improve future self-exclusion requests for better clarity.

The player from Ireland had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved when the player confirmed that the withdrawal had been successfully received after the recommended waiting period. The Complaints Team marked the complaint as resolved and expressed their willingness to assist with any future issues.

The player from Norway endured a lengthy verification process that took over a month, requiring multiple documents including selfies and proof of identity. After completing the verification, a withdrawal request sent on December 1, 2024, remained unprocessed despite multiple inquiries, leading the player to cancel the withdrawal and initiate a new one in hopes of resolution. The issue was resolved when the player confirmed that the first withdrawal had been approved, although he noted that the process took an incredibly long time. The Complaints Team acknowledged the resolution but indicated that the complaint might be rejected without further confirmation from the player.

The player from Australia encountered an issue with his second withdrawal, as the casino had sent a completion email but had not processed the request despite acknowledging the oversight. The Complaints Team advised that withdrawals might take time due to KYC verification or high request volumes and suggested patience. Ultimately, the player requested to reject the complaint, which was done as per his explicit request.

The player from Germany faced canceled withdrawal requests totaling 600 Euros due to alleged technical issues, despite having submitted the required documents three weeks prior. With no verification yet completed, she was frustrated by the lack of explanation and response regarding her pending withdrawals. The issue was resolved when she received all payouts after escalating her complaints, ultimately choosing to self-exclude from the casino due to ongoing issues.

The player from Greece faced an issue with a bonus promotion that claimed to award 30€ in real money for hitting a banana but instead received free spins. She requested the cash prize but was refused. The Complaints Team found the promotion's information to be confusing, noting that the € symbol applied only to the top two prizes. However, due to the player's lack of response to further inquiries, the complaint was ultimately rejected.

The player from Spain had his first withdrawal request rejected, and the funds were returned to his account. He subsequently requested a bank transfer withdrawal on 12/02/2025 but did not receive any updates despite contacting support multiple times. The casino only advised him to be patient. The issue was resolved as the requested money had been paid to him, and it was acknowledged that he was unaware of the typical processing times. We marked the complaint as 'resolved' in our system and appreciated his cooperation.

The player from Greece experienced delays in withdrawing money, with a request made nearly 14 days prior. Despite inquiries about account verification, the casino stated it was not necessary for processing the withdrawal, yet no timeline was provided. The player reported that they attempted to initiate the verification process but were unsuccessful due to the casino's refusal. The issue was resolved after 16 days of waiting, although the player expressed dissatisfaction with the delay and indicated they would not use the casino again. The complaint was marked as resolved by the Complaints Team.

The player from Italy had difficulty withdrawing her €400 winnings from the casino. The casino kept cancelling her withdrawal requests, citing issues with international or bank transfers. Even though she had made deposits using her Visa card, she was unable to use the same method to withdraw her funds. After she raised the issue with the Complaints Team, her case was forwarded to a colleague who invited the casino to explain their side. The casino then confirmed that the withdrawal had been successfully processed. The player confirmed receipt of her winnings, and we subsequently marked the complaint as 'resolved'.

The player from Greece had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed at that time. We had advised the player to be patient as withdrawals could often take a couple of days or even weeks to get fully processed. We also informed him that this delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that his issue had been resolved. We then marked the complaint as resolved in our system.

The player from Greece had his account closed due to a third-party deposit. However, he claims that to be the co-owner of the payment method. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

The player from Germany had his account blocked without further explanation. The remaining balance is still held by the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's account got closed for breaching the terms. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's experiencing an unspecified issue regarding account duplicity with 5Gringos Casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Italy was highly dissatisfied with the promotional offer. After the casino provided us with the solution, to try to claim the achievement using a PC, the player was able to claim it. The complaint is resolved.

The player's account got blocked as the casino claims he is from restricted country. The complaint was resolved as the player's account remained closed but he received a refund of his deposit, which he is satisfied with.

The player from Hungary had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The issue was resolved after the player confirmed the receipt of the first two references related to the withdrawal. The Complaints Team marked the complaint as 'resolved' and expressed appreciation for the player's cooperation.

The player from Germany tried to self-exclude from the casino due to addiction but faced communication issues, as he received no response from one email address and the other was non-functional. Frustrated, he relapsed and lost 320 euros. The Complaints Team assisted by confirming his self-exclusion request and liaising with the casino, which ultimately issued a refund of 240 euros after reviewing the player's account and communications. The player expressed gratitude for the resolution of his issue.

The player from Latvia had been facing delays with his withdrawals from Posido casino, which he initially requested two weeks prior on April 16. After a payment provider error prompted him to request a new withdrawal on April 26, that request remained pending, and support continued to provide generic responses. The issue was resolved as the player's winnings were paid out yesterday. The complaint was marked as resolved, and the player was encouraged to reach out for further assistance if needed.

The player from Spain had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved, and the complaint was marked as 'resolved' in the system. The player was advised to cooperate with the casino and wait for the processing of the withdrawal, and once confirmed, the payout was successfully received. We appreciated her cooperation throughout the process.

The player from Italy had attempted to withdraw €350 from Posido Casino, but the amount was deducted from his balance before he could complete the request, and it had not been credited back to his account. Despite over two months of inquiries to customer service, he faced ongoing delays and no resolution. The issue was eventually resolved when the casino confirmed that the money had been re-credited to his account after more than three months.

The player from Germany had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team intervened after the player reported delays and a lack of communication from the casino. Upon investigation, the casino confirmed that the player's withdrawal requests had been processed, but no pending balance remained as the player had used the remaining funds. The complaint was marked as resolved, with no further action required from the player.

The player from Germany had successfully increased his balance to €21,000 using a deposit bonus, but was unable to withdraw the remaining €12,000 due to the casino blocking his withdrawal function. Despite following customer support's instructions and reaching out for assistance, he continued to face issues and received unhelpful responses. After intervention from the Complaints Team, he eventually received all his payouts, including €4,500 prior to his account deactivation, and confirmed that the issue had been resolved.

The player from Germany had requested a withdrawal of 500 euros two weeks ago after meeting the wagering requirements, but the withdrawal had not been processed. Despite multiple inquiries to support, there had been no progress on his withdrawal. The issue was resolved after the player completed the verification process, and he subsequently received two withdrawals of 500 euros each into his bank account. He confirmed that his balance had now been paid out in full, allowing the complaint to be marked as resolved.

The player from Italy had successfully topped up 10 euros and won 34 euros but was unable to withdraw the winnings due to an unexpected error message. After communicating with the Complaints Team and the casino, the issue was investigated, and it was determined that the withdrawal request had not been processed initially. Following the casino's intervention, the withdrawal of 34 euros was successfully completed. The complaint was marked as resolved.

The player from Greece had requested a withdrawal less than two weeks prior to submitting the complaint. His money had not been received yet. The issue was resolved after he emailed the identification documents, which led to the immediate release of his winnings. It was noted that the casino's verification process indicated that no identification was necessary, but his proactive approach facilitated the prompt payment. The Complaints Team marked the complaint as 'resolved' and expressed appreciation for his cooperation.

The player from Germany had been waiting for a month for his account to be verified, but could not upload his bank statement due to a site error. Despite sending the document by email as directed by support, he had not received a response. After intervention by the Complaints Team, the player was able to resend the required bank statement, resulting in his account being verified. He subsequently received a partial payout and confirmed that he was satisfied with the resolution, leading to the closure of the complaint.

The player from Italy was unable to withdraw her winnings as the casino had not credited her withdrawal. She was also blocked from contacting customer support. Her complaint was reviewed, and after further communication, it was confirmed that the casino had issued the funds, which she successfully received. The complaint was marked as resolved in the system.

The player from British Columbia had requested account closure for over a month due to gambling addiction, providing a psychiatrist report. Despite repeated inquiries, the casino had continued to delay the closure without responding to emails. The issue was resolved after the casino confirmed that her account had been permanently closed as per her request. The Complaints Team marked the complaint as resolved following her confirmation of the account closure.

The player from Greece had a pending withdrawal of 500€ from Posido Casimo, which had been stuck for over 20 days. He also had an additional 2500€ to withdraw and had not received any response from the casino despite multiple inquiries. The issue was resolved when he managed to withdraw all his winnings successfully through the FUNID wallet application. The player confirmed that the withdrawals were completed smoothly.

The player from Germany had requested the deletion of her data and a permanent block from gaming, as her account had remained active despite her multiple complaints regarding losses and gambling addiction. The Complaints Team had extended the response timeframe to allow her to provide necessary communication regarding her gambling addiction. However, due to her failure to respond, the complaint was rejected. After further communication, the player had expressed her frustration about being able to access her account and continuing to receive bonuses despite her self-exclusion requests. The casino was asked to clarify why her account closure request had not been acted upon. Eventually, the player accepted a refund offer from the casino, which was successfully processed, leading to the resolution of her complaint.

The player from Germany faced an issue with a deposit of 285€ using Cardano (ADA), which had not yet been credited to their account despite the transaction receiving over 2000 confirmations. They received standard responses from customer support, which were unhelpful, and they requested assistance in resolving the issue. The issue was eventually resolved as the player confirmed receipt of their funds. The complaint was marked as 'resolved' in our system.

The player from Austria had deposited money into Posido and made a profit of 4000 euros but faced withdrawal issues due to being at Level 1, which limited her to 500 euros per day. Despite processing three successful requests, the funds remained unpaid as of February 6, 2025, causing her urgency for the money. The Complaints Team had intervened, and the casino confirmed that the first three withdrawals were processed on February 25th, with the remaining requests prioritized. The player expressed satisfaction upon receiving her funds and emphasized the need for quicker processing times in the future. The complaint was marked as 'resolved' by the Complaints Team.

The player from Slovenia had deposited 25 euros and received a 75% bonus, but after making 65 euros and switching slots, her balance showed zero. After waiting over 30 minutes in chat, the casino requested more time to resolve the issue. The issue was resolved as her balance was restored, and it was confirmed that the casino involved was Posido. The complaint was marked as resolved by us.

The player from Greece had deposited over 500 euros and had requested a withdrawal of 1000 euros a week ago, but the casino had continued to provide excuses for the delay. After communication with the Complaints Team, the issue was resolved, and the player confirmed that the winnings had been deposited. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.

The player from Germany tried to close their account due to gambling addiction but faced ongoing issues with undelivered emails and unresponsive customer service. They had been attempting to close the account for months and requested a refund for recent deposits due to the provider's failure to respond. The issue was resolved after the player confirmed an agreement with the casino, resulting in a successful refund. The complaint was marked as 'resolved' in the system, and the player was encouraged to provide feedback on the service received.

The player from Greece had made two withdrawals of 500€ each, but the funds had not been deposited into her account yet. Despite a significant amount of time passing, the player urgently needed the money. The issue was resolved when the casino credited the total amount of 1,000€ to her account after the Complaints Team intervened. The player confirmed receipt of the funds, and the complaint was marked as resolved in the system.

The player from Germany had requested an immediate account closure due to gambling addiction but was given incorrect email addresses twice. After sending an email to what was believed to be the correct address, she had not received any response. The Complaints Team intervened by confirming the correct email address for her self-exclusion request and facilitated communication with the casino. Eventually, the casino acknowledged her request, processed her self-exclusion, and refunded her deposits. The issue was resolved successfully, and she expressed gratitude for the support she had received.

The player from Greece had requested a withdrawal of 500 euros on January 11, 2025, but had yet to receive the funds. Despite making inquiries in the chat, the casino claimed to have sent requests for immediate payment, leaving the player still waiting. After nearly a month of delays and continuous communication with the casino, the withdrawal was ultimately processed. The issue was resolved, and the player received the funds.

The player from Germany initially submitted a complaint after requesting a withdrawal that had not been processed. He reported multiple failed withdrawal attempts since January 12th, totaling €1,800, and mentioned he had only received automated replies from the casino. Despite several attempts by our Complaints Team to follow up and extend the response time, the player did not respond to our questions, and due to the lack of essential information, the complaint was eventually rejected. After 2.5 months, the player confirmed that he had finally received the funds. Following the player’s confirmation, we are now marking this complaint as resolved.

The player from Spain had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player experienced delays in receiving their €495 withdrawal and encountered issues when attempting to withdraw using a credit card. After changing the withdrawal method to bank transfer, the player successfully received the funds. The issue had now been resolved, and the complaint was marked as 'resolved' in our system.

The player from Greece had been waiting for the processing of two withdrawals made on December 9th and December 12th, with the promised 5 business days having passed. Automated responses from customer support had offered no real assistance. The player's complaint was addressed, resulting in the successful processing of the first two withdrawals after a month of waiting. The issue was resolved when the Complaints Team intervened with the casino. The player was then facing a new problem with a third withdrawal that had been canceled due to a technical error, and the Complaints Team had advised him to submit a new complaint regarding this issue.

The player from Spain had requested a withdrawal of €491 from Posido Casino two weeks prior, but it remained unprocessed. Despite having successfully received past withdrawals within three business days, the casino continued to provide excuses regarding the delays, prompting the player to consider legal action. The Complaints Team had attempted to mediate the situation but had received no response from the casino. Consequently, the complaint was closed as 'unresolved,' which may have negatively impacted the casino's rating, allowing other players to be informed about the player's experience. Later, the player reported receiving two withdrawals of €350 and €150 after a lengthy wait, leading to the resolution of the complaint.

The player from Germany faced delays in withdrawing 490 Euros from his winnings of 4,000 Euros at Posido Casino. Despite having made previous successful withdrawals, customer service informed him of a system error, which led to the cancellation of his request and raised concerns about the reliability of the casino. After multiple communications and a prolonged wait, the Complaints Team intervened, prompting the casino to process the player's withdrawals. Ultimately, all requested amounts were paid out, and the complaint was marked as resolved.

The player from Germany encountered difficulties with his casino account, having deposited over €1500 without receiving the promised 15% cashback. Attempts to contact support via live chat or email yielded no response, and the player experienced being kicked out of the chat after asking a question. The issue was resolved after the player confirmed that the problem had been addressed, and the complaint was marked as 'resolved' in the system.

The player from Greece had not received processing for two withdrawals made on November 25, and with the weekend approaching, she was concerned about further delays. Each contact with the casino resulted in the same response about payment delays. After continued communication with the Complaints Team, her withdrawal issue was resolved, and the amount was credited to her account. The complaint was marked as 'resolved' in the system.

The player from Greece experienced a delay in receiving a withdrawal, which had not been processed after four days. Despite having contacted live chat support, they received repetitive responses without resolution. The issue was resolved when the player confirmed receipt of their withdrawal. The Complaints Team marked the complaint as 'resolved'.

The player from Spain encountered issues with withdrawing his legally-won earnings of 5875 euros from the casino, as his initial three withdrawal requests remained in a 'pending' state for over 5 days. He expressed concerns over the lack of transparency and support from the casino, as they refused to allow account verification, leading him to suspect it might have been a scam. After deleting his account, he confirmed that the issue had been resolved as he was able to withdraw all his funds before closing the account. The complaint was marked as resolved in the system by the Complaints Team.

The player from Germany had completed the tasks for a sticker group at Posido Casino, which promised a €500 reward, but was missing one sticker that was supposed to be awarded upon reaching VIP level 3. Despite multiple contacts with live chat and emails to VIP support since October 2, 2024, he had not received the sticker or any resolution. The issue was resolved after the player received the reward sticker, following intervention from the Complaints Team. The casino acknowledged the delay and expressed gratitude for the player's patience. The matter was then marked as successfully addressed.

The player from South Africa had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved when the player confirmed receipt of the winnings on October 4th. The Complaints Team marked the complaint as 'resolved' after receiving this confirmation. The player was advised to reach out for any future challenges with the casino.

The player from Greece had a pending withdrawal since September 15, with daily inquiries to chat support yielding only consistent reassurances of delays. The player confirmed that he had made previous withdrawals without KYC requirements and without any active bonuses. The issue was resolved when the withdrawal was completed on October 3.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After escalating the issue, the Complaints Team had contacted the casino, which confirmed that both withdrawals had been completed and paid out. The player later confirmed that he had received his winnings. The complaint had been marked as resolved.

The player from Greece had withdrawn funds on 11/09/24, but after 10 days, the money had not been processed. Despite inquiries, the support team continued to provide the same responses, stating that withdrawals typically took about 3 days. After 22 days and further communication, the withdrawal was confirmed to have been processed by the casino on 2nd October 2024. The issue was resolved, and the player received his funds.