RoboCat Casino Review

The player from Greece deposited money into the casino, but the funds did not appear in their account. For a month, the casino claimed that the finance department was handling the issue, but the player did not see any resolution despite multiple communications. We advised the player to contact their payment provider and submit a payment receipt and bank statement. After a month, the casino credited the player's account. The complaint was marked as resolved.

The player from Latvia experienced a two-day delay in their withdrawal request made on June 23, 2024. We informed the player that such delays were common and advised waiting for up to 14 days. The player later confirmed that the withdrawal was received, and the case was marked as resolved.

The player from Finland had won between 100-200€ and closed the account to avoid spending the money. Despite multiple communications with the casino's customer service promising a manual withdrawal, no funds had been transferred for over a month. Recently, the casino's customer service closed the chat when asked about the remaining balance. The issue was resolved as the player confirmed receiving the money and reported no further problems with the casino. We marked the complaint as resolved.

The player from Ireland had requested a withdrawal less than two weeks before submitting the complaint. The payment hadn't been processed yet. We informed the player about typical processing times and advised patience, suggesting they wait 14 days before escalating the complaint. The player confirmed they had received their withdrawal. The complaint was marked as resolved.

The player from Spain voiced concerns about facing gambling addiction as his withdrawals had been delayed, and he had been limited to 500 Euro increments. Despite trying to resolve the issue, his account was closed, and he still hadn't received his remaining 1557 Euros. After numerous messages and providing the necessary documentation, the issue was resolved.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received at that time. The Complaints Team had advised the player that withdrawal processing could take up to two weeks due to possible KYC verification or high withdrawal request volume. They had encouraged the player to be patient and cooperate fully with the casino. Later, the player confirmed that he had received his withdrawal. Consequently, we had marked the complaint as resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been caused by unfinished KYC verification or a high volume of withdrawal requests. After a few days, the player confirmed that he had received his withdrawal and the pending withdrawal was also completed. We had marked the complaint as resolved.

The player from Hungary had transferred money from their national bank account to their Revolut account to deposit into Frumzi Casino. After winning 100.000 HUF and attempting to withdraw, the casino had requested the player's transaction history from their national bank account, which was promptly provided. Despite providing all requested documents, the casino did not respond for a week. After our intervention and communication with the casino, the player's KYC verification had finally been accepted. The player had confirmed receipt of their withdrawal, and the issue was resolved at that time.

The player from Spain had deposited 20 euros and won 134 euros. However, when they tried to withdraw the winnings, they were asked to deposit again and the funds disappeared from their account. The player also had trouble reaching customer service. After the player filed a complaint, the player informed us that the issue had already been resolved. Consequently, we marked the complaint as 'resolved' in our system.

The player from Greece had experienced a week-long delay in a withdrawal of €200 from the casino. The player had not received any response to his multiple emails and had been concerned about not receiving the funds. The player hadn't undergone verification as he hadn't been asked to, and the winnings had been acquired without a bonus. However, the issue had been resolved when the player's funds were credited to his account. We had marked the complaint as 'resolved' in our system.

The player from Latvia, who had previously withdrawn funds successfully, reported delays with additional payouts that occurred between March 23-25. Despite the casino's apologetic response, the withdrawals had remained pending. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the issue had been resolved and the delayed payout had been received. Following this confirmation, the Complaints Team marked the complaint as 'RESOLVED'.

The player from Slovenia had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. The player had expressed concern over the delay, mentioning that customer support was unaware of the issue. However, the issue was resolved when the player received their withdrawal. We marked the complaint as 'resolved' in our system following the successful resolution.

The player from Germany had been waiting for a payout from an online casino for over 8 days, despite multiple attempts to contact customer service. After he contacted the Complaints Team, he was advised to wait at least 14 days after requesting the withdrawal before submitting a complaint. After 15 days, the player still hadn't received his winnings. The Complaints Team then invited the casino to participate in the resolution of the complaint. The casino explained that the delay was due to bank holidays and an update of the payment providers, and confirmed that the withdrawal had now been correctly paid. The player confirmed receipt of his winnings and the complaint was marked as 'resolved'.

The player from Germany had faced a delay in receiving her payout from an online casino, which had exceeded the stated 3 to 5 business days processing timeframe. She had reported that the casino had blocked her from customer chat and was not responding to her emails. After she submitted her complaint to us, the player had received an update from the casino that her withdrawal had been cancelled due to a system error. Despite this, she confirmed that she had played without a bonus and that KYC verification had not been required. The casino then informed her that they had requested two manual withdrawals for her, totaling 1000 EUR. After three weeks, the player had finally received her money and the complaint had been marked as 'RESOLVED'.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that such delays could have been due to unfinished KYC verification or a high volume of withdrawal requests, and suggested waiting at least 14 days after requesting the withdrawal before submitting a complaint. However, the player's issue was resolved within a week, and she had received her payment.

The player from Germany had deposited €30 at Frumzi Casino, received a 200% bonus, and shortly afterwards discovered €78.25 was missing from her balance. After numerous support inquiries, she was informed that her bonus had expired, which she disputed due to the short time span involved. We had reached out to the casino on her behalf and they initially explained that she had activated a different bonus which had cancelled her previous one. The player denied this and accused the casino of fraud. After further investigation, the casino acknowledged a mistake in their initial response and agreed to re-credit the full bonus amount to the player, who confirmed that she had received the refund. The issue was successfully resolved.

The player from Spain had had an issue with a bonus offer at an online casino. After depositing €50 and using a 100% deposit match worth €50, his casino balance had dropped to zero. This had indicated that the bonus had expired during his play, despite there being no specified expiration date for bonus use. The player had communicated with the casino through chat and sent screenshots to the Complaints Team. The casino had not initially responded to the complaint, but eventually re-credited the €50 bonus back to the player's account as a goodwill gesture. The player had accepted this resolution and the complaint had been marked as 'resolved'.

The player from Greece had awaited withdrawal of 300€ for 32 days from the casino. Despite having followed the casino's instructions for account verification and frequently re-submitting requested documents, the player encountered rejections without clarification from the casino. After the complaint was transferred to a different representative from the complaints team, the casino was contacted for clarification. The casino then informed that the player's account had been verified and the withdrawals were being processed. However, the player reported not receiving any payment 14 days after account verification. Eventually, the player confirmed receiving two separate payments, successfully resolving the issue. The complaints team then closed the complaint as 'resolved'.

The Polish player had been struggling with KYC verification at Frumzi Casino and a prolonged withdrawal process since February 4. The casino continuously rejected the player's documents and modified required dates, leading to ongoing delays with €400 winnings awaiting payment, which had been won from the real balance. After our intervention and communication with the casino, the player's documents were finally verified and the winnings were received. We concluded that the casino had adhered to the regulations, albeit the KYC process took longer than usual. The complaint had been successfully resolved and closed.

The player from Greece had been waiting for his withdrawal process to be completed since 14/1. Despite having sent verification documents 10 days prior, the casino support had been unresponsive or had asked for patience. The player had never made a withdrawal before and his winnings had been from bonuses. We had involved a representative from Frumzi Casino to join the conversation. Eventually, the player had confirmed that his money had been credited. We had marked the complaint as 'resolved' in our system.

The player from Greece had had an issue with Frumzi Casino regarding an achievement bonus of 50€ that she had claimed she was entitled to but hadn't received. The player had stated that she had fulfilled all the necessary conditions for the bonus, but the casino had denied her eligibility and had failed to respond to her email inquiries. The Complaints Team had asked for evidence from the player. After a series of exchanges, the casino had finally acknowledged the player's claim, stating a technical error had occurred, and had credited the player's account with the disputed 'coins' - one of the requirements to receive the bonus in question. The issue had been successfully resolved, and the player had confirmed receipt of the 50€ bonus.

The player from Netherlands, due to gambling issues, had asked the casino to close their account. However, they had never received a response and had proceeded to deposit and lose an additional 50€. The player had wanted their account to be closed immediately and the latest 50€ deposit refunded. After the player's complaint was transferred to a different team member, the casino had been contacted and asked to clarify the situation. The casino had responded, apologizing for the delay and confirming the closure of the account and the refund of 50€. The player had been asked to provide their bank details via email for the refund. The player had confirmed the receipt of the refund and the closure of the account, thanking the team for their help. The complaint had then been marked as 'resolved'.

The player from Australia had faced issues related to the withdrawal process and two failed deposit transactions that had still resulted in money being deducted from his bank. Despite having contacted the platform on repeated occasions, the player had received no response and his withdrawals had continued being declined. The Complaints Team had engaged with the player and the casino, facilitating communication between both parties. The casino had identified the issue with the player's withdrawal attempts, which had been due to an incorrect BSB code, and had requested additional information regarding the failed deposits. After the required information was provided, the player's withdrawal was successfully processed, and the casino had credited the two failed deposits to the player's account. The issue had been successfully resolved with the player expressing satisfaction with the outcome.

The player from India had experienced a delay in his deposit of 10,000 INR to the online casino. Despite having provided a screenshot, UTR number, and offered bank statements, the casino had claimed not to have received the payment. The player had contacted his bank, which confirmed the transaction had been successful. After multiple communications with the casino and insistence on his part, the casino finally acknowledged the deposit, but this process had taken 4-5 days. The issue was now resolved.

The player from Brazil had been experiencing a delay in withdrawal of his winnings amounting to 1,400 BRL. Despite frequent inquiries, he received the same response that his withdrawal was being processed. The player insisted that the delay had exceeded the casino's stated processing time of 72 hours. After several updates from the player, the issue was resolved on December 24, 2023, when the player confirmed receipt of his winnings and successful verification of his account. We consequently marked the complaint as 'resolved'.

The player from Germany was unable to log into their casino account after ranking first in a prize game, despite having the correct login credentials. They suspected that the account may have been closed intentionally after their success in the game. The issue was resolved when they were able to log in again, and the complaint was marked as 'resolved' by us.

The player from Germany had deposited 513.07 Euro and won 96.71 Euro, totaling 609.78 Euro. Upon requesting a withdrawal, the casino demanded a valid residence permit, despite the player having previously submitted his passport and driver's license. After three months of correspondence, the casino continued to refuse to process the payout. The Complaints Team intervened, facilitating communication between the player and the casino, ultimately leading to the verification of the player's account. The player successfully received the first part of his winnings and later confirmed the receipt of the remaining funds, resulting in the complaint being marked as resolved.

The player from Greece experienced delayed payments from the casino and extremely late responses from customer service, which led to uncertainty about receiving their winnings. The player confirmed that the issue was resolved as the payment was received. The complaint was marked as resolved by us.

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. We advised the player to wait at least 14 days for the withdrawal process, considering possible delays. The player later confirmed receiving the withdrawal, and the complaint was marked as resolved.

The player from Greece had had a pending withdrawal since 20/03 through a bank transfer. Despite the casino's confirmation that there had been no issues, the withdrawal hadn't been processed. After the player had provided the necessary transaction history for his card, the casino had verified his account and successfully paid the withdrawal. The player had confirmed the receipt of his funds, and we had marked the complaint as 'resolved'.

The player from Italy had withdrawal issues with an online casino, where a withdrawal of €500 was cancelled and subsequently, another attempt at withdrawing the refunded amount was cancelled too despite assurances from customer support. The player was asking for a total of €1,000. After several weeks of communication and intervention from the Complaints Team, the player finally received her funds. The casino confirmed the completion of the transaction, and the Complaints Team marked the complaint as 'resolved'.

The player from Italy had been attempting to make a withdrawal from Amunra since 13/03/2024. The withdrawal remained in process despite the casino's terms stating a time frame of 1-3 working days. The player had also not yet had KYC authentication. Despite his initial frustration and use of harsh language, the player's withdrawal was successfully processed after a two-week waiting period. The player expressed dissatisfaction with Amunra's customer service and payment time frame, but confirmed that the casino was not a scam. The complaint had been marked as 'resolved' by us.

The player from Italy had experienced issues with Amunra Casino, where his first and subsequent withdrawals had been canceled and labeled as 'a provider error.' He had communicated his concerns to the casino's customer support and VIP manager, but the problem persisted. Upon receiving his complaint, we facilitated the communication between the player and the casino. The issue was finally resolved when the casino processed the player's withdrawal.

The player from Italy had had issues with his withdrawals at AmunRa Casino, particularly with amounts over €2000. His recent withdrawal request of €500 had been cancelled multiple times. Despite his attempts to communicate with the casino, he had not received a satisfactory response. His account had not been verified, and there had been confusion about whether verification was necessary. The player had reported that he was unable to use the live chat feature and was only receiving automated responses to his emails. The Complaints Team had suggested he waited for 14 days for the withdrawal to be processed and kept the complaint open for further updates. The casino had not responded to the complaint. After a month, the player reported that he had received his money and the complaint was marked as 'resolved' by the Complaints Team.

The player from Italy had initially been unable to process a withdrawal of €100 due to a recurring message that stated his deposit must be wagered, despite him having already fulfilled this requirement. After communicating with our complaints team, he confirmed that he had wagered his entire deposit. The player had initially been concerned about the lack of a confirmation email for his withdrawal request. However, he later confirmed that the payment had been successfully processed. The issue had thus been resolved and the complaint had been marked as 'resolved' in our system.

The player from Australia had deposited $70 to AmunRa Casino and even after 48 hours, the amount hadn't been reflected in the account. After numerous attempts to communicate with the casino, he was informed that the deposit had never reached the casino account and was advised to ask for a refund from his bank. However, the player had deposited using cryptocurrency, not a bank. The casino was unable to locate the deposit and advised the player to check the transaction status from his side. Eventually, the casino had offered the player multiple bonuses with no playthrough requirements to resolve the issue, and the player had expressed satisfaction with this resolution.

The player from Australia had faced issues with the online casino after mistakenly entering incorrect bank details, which led to his account becoming inaccessible. He had not received any helpful support from the casino. Through the dialogue with our Complaints Team, it was revealed that the player had not completed the KYC verification process and had not made any successful withdrawals before. The team had engaged with the casino representative who clarified that they had not blocked the player's account. After some confusion regarding login credentials, the player could access his account. However, the incorrect bank details were still present. The casino then cleared the bank information and requested the player to send his correct details. The player's balance was split into three withdrawal requests and had been eventually paid out successfully. The player had confirmed receipt of all funds, resolving the issue.

The player from Greece had been promised funds within three working days, but nothing had been received. After he raised the issue, we advised him to wait for at least 14 days for the withdrawal to be processed. The player later confirmed that his issue had been resolved within the company's given schedule.

The player from Greece had had a pending withdrawal since 17th December. Despite the casino's standard withdrawal time of 1-3 business days, the withdrawal had not been processed. The player had made several deposits, but the casino hadn't asked for profile verification. After a lengthy discussion and multiple document submissions, the casino had deemed the player's documents as modified. The player had insisted that his documents were not modified, and after a few more interactions, the casino had finally verified his account. The player's withdrawal had been processed and deposited into his account. The issue had been resolved successfully.

The player from Greece had been concerned about a withdrawal that was delayed past the stated processing time of 1-3 days in the terms and conditions. After four days, the withdrawal had not been processed. We had advised the player to be patient, as withdrawals could often take a couple of days or even weeks to be fully processed. The player later confirmed that he had received his money and the issue had been resolved successfully.

The player from Italy is having an issue with the casino because they cannot validate his debit card. Despite providing a bank statement showing it's linked to his personal account, the casino continually states that the owner's name is required on the card, thus blocking the player's withdrawal of 1,500 euros. After we contacted the casino representative, they asked the player to provide some data to proceed with the manual withdrawal. After some time, it was processed, and the player confirmed receiving the money, so we finally closed the complaint as resolved.

The player from Germany requested a withdrawal, but it has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain encountered issues with withdrawing his legally-won earnings of 5875 euros from the casino, as his initial three withdrawal requests remained in a 'pending' state for over 5 days. He expressed concerns over the lack of transparency and support from the casino, as they refused to allow account verification, leading him to suspect it might have been a scam. After deleting his account, he confirmed that the issue had been resolved as he was able to withdraw all his funds before closing the account. The complaint was marked as resolved in the system by the Complaints Team.

The player from Germany had completed the tasks for a sticker group at Posido Casino, which promised a €500 reward, but was missing one sticker that was supposed to be awarded upon reaching VIP level 3. Despite multiple contacts with live chat and emails to VIP support since October 2, 2024, he had not received the sticker or any resolution. The issue was resolved after the player received the reward sticker, following intervention from the Complaints Team. The casino acknowledged the delay and expressed gratitude for the player's patience. The matter was then marked as successfully addressed.

The player from South Africa had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved when the player confirmed receipt of the winnings on October 4th. The Complaints Team marked the complaint as 'resolved' after receiving this confirmation. The player was advised to reach out for any future challenges with the casino.

The player from Greece had a pending withdrawal since September 15, with daily inquiries to chat support yielding only consistent reassurances of delays. The player confirmed that he had made previous withdrawals without KYC requirements and without any active bonuses. The issue was resolved when the withdrawal was completed on October 3.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After escalating the issue, the Complaints Team had contacted the casino, which confirmed that both withdrawals had been completed and paid out. The player later confirmed that he had received his winnings. The complaint had been marked as resolved.

The player from Greece had withdrawn funds on 11/09/24, but after 10 days, the money had not been processed. Despite inquiries, the support team continued to provide the same responses, stating that withdrawals typically took about 3 days. After 22 days and further communication, the withdrawal was confirmed to have been processed by the casino on 2nd October 2024. The issue was resolved, and the player received his funds.

The player from Greece had a pending withdrawal request of €124 since 10/9, which remained unprocessed after 10 days. Despite daily communications via chat, he received vague responses and experienced chat closures when asking for company details. Following our intervention, the casino confirmed that the withdrawal requests were processed on 27th September 2024, and the player was informed that the funds could take 3-5 working days to appear in his account. The player later confirmed receipt of the funds, leading to the resolution of the complaint.

The player from Portugal had made a withdrawal request over 5 days ago but had not received the funds. Furthermore, he was unable to access the casino site due to a connection refusal message. The issue was resolved as he received the full amount and regained access to the site. The Complaints Team marked the complaint as 'resolved' in their system after confirming the resolution with the player.

The player from the Czech Republic had been attempting to withdraw funds from the casino since July, but each withdrawal had been denied after about 10 days despite there being no verification requirements. Communication via live chat resulted in apologies, but no funds had been received. The issue was resolved after the casino identified a technical error with the payment provider and advised the player to use a bank transfer for the withdrawal. The player confirmed receipt of the funds, leading to the complaint being marked as resolved by the Complaints Team.

The player from Spain had requested three withdrawals of 250€, 50€, and 30€ on August 24, but experienced delays and suspected bad practices as other players reported similar issues with the casino's payment timeframes. After communication with the Complaints Team, the player confirmed that the withdrawal of 250€ requested on August 24 had been successfully received. The team had kept the complaint open until the player confirmed the resolution, and the issue was marked as resolved in their system.

The player from Germany had a pending withdrawal since August 20 and had not received any updates despite multiple attempts to contact support, which only stated that the withdrawal was "being processed." The issue was resolved as the player confirmed that the winnings were transferred without the need for verification. The Complaints Team marked the complaint as 'resolved' in their system and expressed appreciation for the player's cooperation.

The player from Portugal had requested a withdrawal of €200 on 17.08.2024, but it had not been processed after more than 5 business days. Despite her inquiries in chat, she only received apologies and no updates regarding the delay. After escalating the issue, the player confirmed that the amount had now been received in her account. The complaint was marked as resolved by the Complaints Team.

The player from Portugal was frustrated with Posido Casino, as it had been 12 days since he requested a withdrawal via Neteller, which the casino stated should take 1 to 3 days. He received the same response from customer support, citing a delay in payments, and was seeking assistance. After 15 days without receiving his winnings, he reported that the casino had finally confirmed the payment would be processed. The issue was resolved when he confirmed that he had received his winnings.

The player from Greece had requested a withdrawal five days prior, but the funds remained pending in the casino. Despite his attempts to contact support through chat, he received no response and was also experiencing slow-loading games. After 24 days of communication, the casino confirmed that the withdrawal request of 300 euros had been completed. The issue was marked as resolved, and he received his funds.

The player from Portugal had made withdrawals totaling 1000€ and still had 500€ in the account but could not access the casino. The issue was resolved after communication with the Complaints Team, which facilitated the necessary steps to address the player's account verification and withdrawal concerns. The player confirmed the resolution of the issue and expressed gratitude for the assistance provided. The complaint was then marked as 'resolved' in the system.

The player from Switzerland had won 900 francs and had requested to withdraw 500 francs on June 28th and 400 francs on July 1st. The casino canceled the withdrawal requests three times, and the player had not received any of the winnings. After a lengthy communication process, the player eventually received 485.90 francs, with the casino confirming the payout. The issue was marked as resolved by the Complaints Team.

The player from Portugal deposited, played, and requested a withdrawal of €220 at Casino Posido. Since then, she had been unable to access the casino's website and was concerned about the status of her withdrawal and remaining balance. We suggested clearing cookies and cache, which did not resolve the issue. Upon switching from home internet to mobile data, she successfully accessed the casino website. The complaint was marked as resolved.

The player from Germany had requested a €150 withdrawal on June 28, 2024, but it was not processed by July 8. After canceling and continuing to play, the player doubled the amount and requested a new €300 withdrawal on July 8, fearing further delays. He sought assistance to receive his money. We advised the player to wait 14 days and cooperate with the casino. The player later confirmed that the money had arrived, and the complaint was marked as resolved.

The player from Switzerland had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. The player later confirmed that after persistent communication with the casino's live chat and requesting the supervisor's name, the withdrawal was processed and the payment was received after 12 days. The complaint was marked as resolved by us.

The player from Greece had been requesting a 180 euro withdrawal since 2/7/24, but the casino claimed delays due to high withdrawal volume despite stating it should process within three business days. We advised her to wait 14 days and ensure all KYC verification steps were completed. After following up, the player confirmed receipt of her winnings. The complaint was marked as resolved.

The player from Austria won 400 EUR at Posido Casino but had been waiting 7 days for a withdrawal that should have been processed within 3 business days. Despite trying to get help through live chat, he was unable to get any assistance. The player eventually received his winnings after 13 days and decided to close his account. The complaint was marked as resolved by us after confirming the player received his money.

The player from Germany had requested a withdrawal on 06/21/2024, but had not received any updates as of 07/02. Live Support provided only repeated responses about sending an acceleration request to the finance department. The player later confirmed that the payment was completed, and the complaint was marked as resolved by us.

The player from Germany faced issues depositing money into the casino. Despite repeated requests, their account was not deleted, and their emails were ignored. The player requested a self-exclusion and a refund of €900 due to the casino's failure to act on his self-exclusion request. The Complaints Team investigated and found no mention of gambling addiction in the player's communication with the casino. The case was marked as resolved after the player confirmed the issue was settled.

The player from Germany attempted to withdraw €250 from Posido on June 21, 2024. Despite daily contact with support, the withdrawal request remained unprocessed. We advised the player to wait at least 14 days and ensure all verification steps were completed. The player then confirmed receiving the amount. The complaint was marked as resolved.

The player from Spain won €500 and requested a withdrawal on June 20th, but did not receive a response. Despite sending verification information via email on June 22nd and receiving conflicting messages from chat support about delays and issues, the withdrawal remained unresolved. The issue was resolved as the player confirmed receiving the payment without account verification.

The player from Portugal had deposited 400 € into Posido and Spinanga Casinos, but the amounts were never credited, despite bank confirmation and receipts. Posido had referred the issue to their finance department, and the player had received no response or resolution since then. We had advised the player to contact their bank for an investigation, as the casino's hands were tied. Eventually, Posido reversed the payments, and the amounts were credited back to the player’s bank account, resolving the issue.

The player from Portugal requested withdrawals totaling 481.75€ in May but did not receive the funds. Despite contacting the casino via chat and email, the issue remained unresolved and emails went unanswered. After the Complaints Team contacted the casino, a manual payout was offered, and the player provided the necessary bank information. The issue was resolved, and the player confirmed receiving the amount of 481€.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. We informed him of the usual processing time for withdrawals and advised patience. The player later confirmed that the issue had been resolved, and the complaint was marked as resolved.

The player from Portugal had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The player reported that they had not received their withdrawal of 500 EUR, requested on May 26th, despite providing all necessary documentation to the casino. The Complaints Team had intervened and communicated with the casino, which stated that the payment had been processed on their end. After extensive communication, the casino had offered a bonus as compensation, but the player insisted on the direct payment of their winnings. The complaint was eventually closed as 'Resolved' by the Complaints Team, indicating that the casino had fulfilled its obligations.

The player from Greece reported that his winnings had not been credited to his account since 5/23. We informed him that withdrawal processing could take several days to weeks and advised patience. The player insisted on a quicker resolution, and after further communication, confirmed that he had received his 300 euros. The complaint was marked as resolved.

The player from Ireland had requested a withdrawal less than two weeks prior to submitting this complaint. Her money hadn't been received yet. After the Complaints Team advised patience and cooperation with the casino, the player confirmed that she had received her withdrawal. Consequently, we marked the complaint as 'resolved'.

The player from Italy had experienced a delay in processing two withdrawals amounting to €230 each, made on 01/05/2024. Despite a subsequent withdrawal having been processed immediately, the initial withdrawal hadn't been processed even after 12 days. The player later informed us that the issue was resolved. Consequently, the complaint was marked as 'resolved'.

The player from Estonia had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. After submitting his complaint, he confirmed that his KYC had been finished and the casino had claimed the payment had been processed. However, the funds hadn't arrived in his bank account. After some time, the player confirmed that he had received his withdrawal. We then marked the complaint as resolved.

The player from Greece had trouble with the casino as they were not accepting the final verification document, a bank statement in PDF format. The player suspected that the casino might be avoiding honoring a withdrawal of €160. After the player provided a screen recording showing the bank statement being downloaded directly from the bank's website, the casino verified the player's account and processed the withdrawal. The player confirmed receiving the payment, and the complaint was marked as resolved.

The player from Germany had faced a delay in his withdrawal request and a systematic rejection of his verification documents by the online casino. Despite having provided all necessary documents, including bank statements, his verification had been repeatedly rejected without any given reason. This had led to frustration and suspicion of fraudulent activities by the casino. After the intervention of the Complaints Team, the casino had verified the player's account and processed his withdrawal. The player had confirmed the resolution of his issue, leading to the closure of the complaint.

The player from Germany had a withdrawal that was pending and hadn't been processed for three working days. The player had also expressed dissatisfaction with the casino's customer support. We had advised the player to wait for two weeks before escalating the issue. The player had later confirmed receipt of his winnings and the complaint had been subsequently marked as resolved.

The player from Greece had had an issue with a bonus usage at an online casino. After depositing based on a 100% bonus offer, both the bonus funds and cash had disappeared. The casino's explanation had been that the bonus had expired, a condition not mentioned in their email. The player had initially sought a refund of the deposit. However, after the Complaints Team's intervention, the casino had restored the player's bonus. The player then used the bonus, won, and was currently awaiting the withdrawal of the winnings. The issue was now considered resolved.

The player from Italy who had a gambling addiction had requested account closure from Posido Casino for responsible gaming. Instead of closing the account, the casino had offered bonuses and free spins. The account had remained open for five days during which the player had deposited an additional 200 euros. The player had demanded a refund of 200 euros and additional compensation. The player had claimed that the casino did not respect its own self-exclusion rules and had caused her psychological and financial harm. The casino had agreed to refund the 300 euros lost by the player after the closure request. After some delay, the player had confirmed receipt of the refund. The issue had been resolved with the assistance of the Complaints Team.

The player from Greece had requested multiple withdrawals between March 28th and April 2nd, totaling €650. As of April 3rd, all of the withdrawals had still been pending. After the player's complaint, we had advised him to wait for 14 days for the withdrawal process to be completed. During this period, two of his withdrawals were successfully processed. After waiting for a few more days, his final withdrawal was also completed. With all his withdrawals processed, we had marked the complaint as 'resolved'.

The player from Austria had waited for his payout for 9 days and had been continuously informed that his request was at the top of the processing list. We had advised the player that withdrawal processes could take a few days or even weeks, and suggested he waited at least 14 days after requesting his withdrawal before submitting a complaint. The player had agreed to wait. After the waiting period, the player confirmed that the payout had been successfully received. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received at that time. After communication with the casino, he had been informed that the payment would be processed on 3rd of April. The player later confirmed that he had received his money. Consequently, we marked the complaint as 'resolved' in our system.

The player from Estonia had an issue with Posido Casino when her account was flagged for verification following a substantial win. Although she passed the verification, her account had been closed, and her winnings had been cancelled, resulting in €1300 of her funds being confiscated by the casino. She only received a refund of her last deposit of €10. After our team had contacted the casino, they reviewed the case and decided to pay out the player's winnings. The player confirmed the receipt of the payment, and the case had been marked as resolved. However, the player's account remained closed as per the casino's decision.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. After 14 days of waiting and no response from the casino's customer support, he contacted the Complaints Team. The team advised him to provide more information about his account status and whether he had passed the verification process. After 20 days, the player confirmed that his withdrawal had been processed successfully. The issue was resolved and the complaint was marked as 'resolved' by the Complaints Team.

The player from Germany had requested a withdrawal of 400 Euros from their casino balance, which had not been processed within the stated 1-3 days by the online casino. The casino's support had not responded to their email. After the player's complaint, we had advised them to wait for two weeks for the withdrawal process to complete. The player had not been satisfied with the delay but agreed to wait. After two weeks, the player had informed us that the casino had processed their account but they had not received the money yet. We had decided to keep the complaint open until the player confirmed the successful withdrawal. Finally, the player had confirmed receiving the money and we had marked the complaint as 'resolved'.

The Greek player had been waiting for three withdrawals for 9 days since the first and 5 days since the third. Despite daily chats with customer service and emails, the responses had been unsatisfactory, citing high withdrawal request volumes. We had advised the player to wait at least 14 days after requesting their withdrawals before submitting a complaint. The player later confirmed that the issue had been resolved, albeit expressing dissatisfaction with the casino's finance department. We had since closed the complaint as 'resolved'.

The player from Greece had experienced a withdrawal delay despite the stated 1-3 day completion time on the platform. The player had confirmed that his withdrawal request had been pending since March 12th and he had not been asked for any verification. We had advised the player to wait for two weeks from the date of his withdrawal request before we intervened. After extending the waiting period for another week, the player had confirmed that his withdrawal issue was resolved. Consequently, we had closed the complaint as 'resolved'.

The player from Estonia who had deposited 14 EUR to Posido Casino was unable to play slots and couldn't withdraw the deposit. Despite numerous attempts to contact the casino via live chat, the problem had remained unresolved. The player had self-excluded himself from the casino section in the past and had requested either a refund or access to the slots. After multiple communications with the casino, the player's request had not been fulfilled. We had intervened and contacted the casino on behalf of the player. After our intervention, the casino had requested the player's Skrill account details to process the refund. Despite some initial delays, the casino had finally transferred the 14 EUR back to the player's account, resolving the issue.

The player from Finland had been experiencing problems withdrawing his winnings from the casino, despite deposits working fine. This problem had persisted since the previous December, and the support team had been unresponsive. After the player reached out to us, we had contacted the casino regarding the withdrawal issue. The casino then escalated the player's withdrawal to be processed with priority. Following this, the player confirmed that he had received his payment, and we marked the complaint as 'resolved'.

The player from Finland had reported a delay in receiving his withdrawal from an online casino. Despite having provided his bank information for a manual withdrawal, the player hadn't received the funds or a response to his emails for over a week. Our team had contacted the casino, which indicated that they were investigating the delay and had requested additional documents from the player. The player confirmed that he had received the casino's email and had provided the requested documents. The resolution of this complaint had been pending the successful transfer of the withdrawal to the player's other bank, as suggested by the casino. Eventually, the player confirmed that he had received his withdrawal, which led to the resolution of the complaint.

The player from Finland self-excluded from multiple online casinos within Estolio Limited due to a gambling addiction. Despite this, he was able to continue playing and losing money on Posido Casino. Player’s complaint has been resolved successfully.

The player from Poland is struggling to complete the wagering requirements. It seems that the percentage of wagered bonus doesn't show the correct values. The player later confirmed that the issue was resolved.

The player from Finland is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the casinos started processing withdrawals, therefore we marked this complaint as resolved.

The player from Brazil was experiencing difficulties verifying his account in the casino. After we contacted the casino, its representative requested to upload a bank statement for the verification. When the player uploaded the document, his account was verified and he was able to make a withdrawal. We closed the complaint as resolved.

The player from Greece experienced delays in withdrawing money, with a request made nearly 14 days prior. Despite inquiries about account verification, the casino stated it was not necessary for processing the withdrawal, yet no timeline was provided. The player reported that they attempted to initiate the verification process but were unsuccessful due to the casino's refusal. The issue was resolved after 16 days of waiting, although the player expressed dissatisfaction with the delay and indicated they would not use the casino again. The complaint was marked as resolved by the Complaints Team.

The player from Italy had difficulty withdrawing her €400 winnings from the casino. The casino kept cancelling her withdrawal requests, citing issues with international or bank transfers. Even though she had made deposits using her Visa card, she was unable to use the same method to withdraw her funds. After she raised the issue with the Complaints Team, her case was forwarded to a colleague who invited the casino to explain their side. The casino then confirmed that the withdrawal had been successfully processed. The player confirmed receipt of her winnings, and we subsequently marked the complaint as 'resolved'.

The player from Greece had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed at that time. We had advised the player to be patient as withdrawals could often take a couple of days or even weeks to get fully processed. We also informed him that this delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that his issue had been resolved. We then marked the complaint as resolved in our system.

The player from Greece had his account closed due to a third-party deposit. However, he claims that to be the co-owner of the payment method. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

The player from Germany had his account blocked without further explanation. The remaining balance is still held by the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's account got closed for breaching the terms. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's experiencing an unspecified issue regarding account duplicity with 5Gringos Casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Italy was highly dissatisfied with the promotional offer. After the casino provided us with the solution, to try to claim the achievement using a PC, the player was able to claim it. The complaint is resolved.

The player's account got blocked as the casino claims he is from restricted country. The complaint was resolved as the player's account remained closed but he received a refund of his deposit, which he is satisfied with.

The player from Switzerland faced a delay in receiving a withdrawal, despite having received a promise from customer service that it would be processed within three working days. Ten days passed without any payment. After sharing communication with the casino and expressing concerns about the handling of his request, the issue was resolved, with the player confirming that the money had been paid out.

The player from Greece faced a delayed withdrawal of 150 euros that had been pending for 15 days. Despite having contacted Sportaza customer service, the issue remained unresolved. The complaint was escalated to the Complaints Team, which communicated with the casino on the player's behalf. The casino subsequently confirmed that the withdrawal request had been completed. The player confirmed receipt of the funds, and the complaint was marked as resolved.

The player from Greece experienced a technical issue in a game where a €50 bet was stuck and did not result in a prize. Live chat initially acknowledged the issue but did not return the money or provide a new attempt as promised. The live agents eventually stopped responding to her. The Complaints Team confirmed that a technical error had occurred and contacted the casino, which subsequently credited the €50 back to the player's balance. The issue was then considered resolved.