LuckyWins! Casino Review

The player from Germany had been waiting for their withdrawal for 7 days. The casino stated they had initiated the payment and it was then dependent on the payment service provider. However, the player had been instructed to wait until Friday for further information. After further communication, the player confirmed that his account was fully verified. We had advised the player to wait for the recommended 14-day period for the withdrawal to be processed. After three weeks, the player still hadn't received the payment, so we escalated the complaint. Finally, the player confirmed that he had received the money and the complaint was resolved successfully.

The player from New Zealand had expressed dissatisfaction with the online casino games, feeling exploited. After he requested a bet history transcript, he was informed of a two-month wait, which had led him to consider escalating the situation. We had attempted to address the player's concerns, explaining the nature of casino games and the concept of Payout ratio (RTP). We requested additional information to support his case, and extended the response deadline by 7 days. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.

The player from New Zealand used free spins they received from a casino after making a deposit. After wagering the required amount, their winnings totaled $7000. However, when they tried to withdraw, the balance showed only $200. The player argues that the casino's terms and conditions were not clear about a maximum withdrawal limit related to the free spins.

The player from Germany had faced issues with a withdrawal that had been repeatedly cancelled due to alleged incorrect deposit confirmation. Despite having provided proof of the deposit's legitimacy and having his account verified, the casino had continued to request additional bank statements. Previously, the player had been able to withdraw funds successfully. However, the player later decided to gamble away his €500 winnings and had his account blocked and terminated at the casino. As a result, he had requested the complaint be closed, and we had respected his decision.

The player from Austria had faced difficulties with his withdrawal which kept getting cancelled despite having previously completed verification and successfully withdrawn money from the same casino. After reaching out to the Complaints Team for help, the issue had been successfully resolved and the player confirmed the resolution. The Complaints Team then marked the complaint as 'resolved' in the system.

The player from Germany had been logged out and banned from all Hollycorn and Dama Casinos without a provided reason. The player had been playing with a bonus, which was nearly implemented, and had not yet verified her account. However, she had failed to provide all relevant communication between her and the casino. Despite attempts by the Complaints Team to extend the conversation and gather more information, the player had not responded. As a result, we were unable to investigate further and had to reject the complaint.