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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Before I close the complaint as "rejected", I would like to say that the same... 4 years ago
Again, we are sorry about your hurt feelings, but they have a full right to c... 4 years ago
Since we haven’t received any response from the casino regarding the issue, w... 4 years ago
I am very sorry for a bed news Sandra.  I am closing the complaint now a... 4 years ago
Domenico, I am closing the complaint now as "rejected" because all the breach... 4 years ago
Thank you for using the Casino Guru complaint resolution center.  I am c... 4 years ago
Thanks for an update, Christina. I am closing the complaint. 4 years ago
I am genuinely sorry, Ryan. They are unresponsive on complaints regarding 30%... 4 years ago
You are welcome Gary. Because we already explained the situation, we dec... 4 years ago
Gabriella, I hope Nick explained all. May I close the complaint now or do you... 4 years ago
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