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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Because we already explained what happened and Barbara didn't ask any other q... 4 years ago
Thank you for an update. I am glad that common sense win in this case and I w... 4 years ago
Because we didn't hear anything from Christopher and already explained what h... 4 years ago
Dear Halil.In the last five months, you created ten complaints on our website... 4 years ago
Hard to believe that closing an account could be a problem. I am very sorry, ... 4 years ago
Thank you for using the Casino Guru complaint resolution center. We are glad ... 4 years ago
I can understand your frustration from the whole situation. If you check our ... 4 years ago
Since we haven’t received any response from the casino regarding the issue, w... 4 years ago
Because seven days passed without Atakan respond and Videoslots casino repres... 4 years ago
Before I close the complaint as "rejected", I would like to say that the same... 4 years ago
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