Paolo, a player from Italy, is unhappy about how the casino treats him. He was unable to close his account nor limit his payments.
Spintropolis Casino - Player cannot close his account.
Amount: ??
Spintropolis Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
Spintropolis Casino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
Public
Public
5 years ago
Translation
the link to limit payments is not working, nor is the link to cancel accounts.
withdrawal times are eternal.
I sent mail a month ago to request an account cancellation and they still say answer me !!
bad experience.
Automatic translation:
Public
Public
5 years ago
Hello Paolo.
We are sorry that you have a bad experience in this casino. We can recommend you choose one of the top casinos on our list. Before we process your complaint and contact the casino, I would like to ask if you have still some money left in your casino account.
Regards, Matej
Public
Public
5 years ago
Hello Paolo.
If I understand it correctly, you are asking the casino to close your account there, am I right?
Public
Public
5 years ago
Translation
Hello
I checked and it is still active
thank you
Paul
Automatic translation:
Public
Public
5 years ago
Hi Paolo :)
First of all, thank you for your testimony.
I contacted customer service to understand why your account is still not closed.
And I saw that after you made your request to close the account, you made several deposits, and moreover, I see that you are in contact with your agent.
That's why it's not closed yet,
Thank you Paolo
Public
Public
5 years ago
Translation
Hello :)
thank you for getting banged
I want to close it.
if then I ask and they don't answer me. Even after a month, emails can happen to play again.
so don't close it?
thank you
Paul
Automatic translation:
Public
Public
5 years ago
Hello Paolo.
Do you have some update about your account issue? I contacted the Spintropolis casino and asked them again to close your account. Have they closed it?
We're really sorry about your negative experience.
