Paolo, a player from Italy, is unhappy about how the casino treats him. He was unable to close his account nor limit his payments.
Spintropolis Casino - Player cannot close his account.
Amount: ??
Spintropolis Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
the link to limit payments is not working, nor is the link to cancel accounts.
withdrawal times are eternal.
I sent mail a month ago to request an account cancellation and they still say answer me !!
bad experience.
Automatic translation:
Public
Public
4 years ago
Hello Paolo.
We are sorry that you have a bad experience in this casino. We can recommend you choose one of the top casinos on our list. Before we process your complaint and contact the casino, I would like to ask if you have still some money left in your casino account.
Regards, Matej
Public
Public
4 years ago
Hello Paolo.
If I understand it correctly, you are asking the casino to close your account there, am I right?
Public
Public
4 years ago
Translation
Hello
I checked and it is still active
thank you
Paul
Automatic translation:
Public
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4 years ago
Hi Paolo :)
First of all, thank you for your testimony.
I contacted customer service to understand why your account is still not closed.
And I saw that after you made your request to close the account, you made several deposits, and moreover, I see that you are in contact with your agent.
That's why it's not closed yet,
Thank you Paolo
Public
Public
4 years ago
Translation
Hello :)
thank you for getting banged
I want to close it.
if then I ask and they don't answer me. Even after a month, emails can happen to play again.
so don't close it?
thank you
Paul
Automatic translation:
Public
Public
4 years ago
Hello Paolo.
Do you have some update about your account issue? I contacted the Spintropolis casino and asked them again to close your account. Have they closed it?
We're really sorry about your negative experience.
