EmirBet Casino Review

Having won 3400 euros at Emirbet Casino after fulfilling bonus and deposit obligations, the player had his winning withdrawal request declined and the funds confiscated, leaving only the initial 180-euro deposit in his account. The player claims to have provided all necessary documentation.

The player from Germany, who was fully verified, had been awaiting a payout of 700 Euros since April 8, 2024. Despite his inquiries, he was continually informed that the payout was pending. We had attempted to investigate the matter and extended the timer by 7 days for the player to respond to our queries. However, the player did not provide further information or respond to our messages, leading us to be unable to investigate further. As a result, the complaint was rejected.

The player from Sweden had a withdrawal issue: despite assurances from the casino that the payment had been prioritized, he had not received his winnings and his emails remained unanswered. After the player submitted the complaint, we asked for additional information to investigate the matter further. However, the player did not respond to our follow-up questions within the given timeframe. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Germany had been trying to self-exclude since 01.03.2024, but the casino's live support had been unresponsive. After the player submitted a complaint, we asked for further details and evidence of their communication with the casino. The player provided the necessary information, which led us to involve a representative from the casino in the discussion. The casino explained that due to a high volume, there had been a delay in processing the player's request, but confirmed that the player's account had been excluded. The player confirmed the resolution of the issue.

The player from Ireland had opened an account and deposited 1700€, despite having self-excluded due to a gambling addiction. He claimed the casino violated the terms and conditions of the license by not preventing him from accessing their services. We had asked him to provide evidence of his self-exclusion request directly to the casino, but he failed to respond to our messages. Consequently, we could not investigate further and had to reject the complaint.

The player from Finland had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The Complaints Team had advised the player that it was common for withdrawals to take a couple of days or even weeks to get fully processed, potentially due to unfinished KYC verification or high withdrawal request volume. The team had extended the complaint resolution timer by 7 days, but the player failed to respond. As a result, the complaint was rejected due to lack of further information from the player.

The player from Germany had requested a withdrawal on 01/11/2024 but was continually delayed by the casino and had encountered no progress despite having submitted all required documents. The player had reported that the payout was supposedly processed, but the funds had not yet been received. We had advised the player to wait for two weeks to allow the casino to process the payment and kept the complaint open for further updates. However, due to the player's lack of response to our subsequent messages, we were unable to investigate further and had to reject the complaint.

The player from Italy had requested a withdrawal of 1400€ through Litecoin, but claimed he never received the money. The casino claimed, they paid out his withdrawal, but the player claimed, they sent it to a different address. We had reached out to the player for additional information and evidence, but he did not respond. As a result, we couldn't investigate further and had to reject the complaint due to lack of cooperation.

The player from Brazil has experienced a delay in the withdrawal procedure from Emirbet since December 9th. Despite promptly providing a screenshot of their digital wallet and a photo with their ID, there has been no progress and they believe it's a deliberate delay tactic by the casino. The casino provided us with the information that the issue stems from placing all of the player's Sports bets when the events were already with determined outcomes which is considered a Sport abuse. As this issue is sports betting related we have adviced the player to submit a sports betting-related complaint on other websites and rejected the complaint.

The player from United Arab Emirates had pending winnings from slots and sports betting, and despite contacting live chat, had concerns about Emirbet not honoring the payout as it had been pending for 48 hours. The player had submitted all the necessary documents for KYC verification, including a picture of himself next to his ID card. Despite this, the casino had not responded to his queries or processed his withdrawal. We advised the player to wait for two weeks for the withdrawal to be processed and set a timer for an additional 5 days for the casino to respond. However, due to the lack of response from the player to our messages and questions, we were unable to proceed with further investigation or provide potential solutions, resulting in the rejection of the complaint.