iWild Casino Review

The player from Bulgaria, who had self-identified a gambling addiction, had requested account closure and fund recovery. The player had complained about the lack of response from the casino regarding her refund request for deposits made before her self-exclusion. She had also expressed dissatisfaction with the casino's continued promotional emails despite her account being closed. We had clarified that refunds for deposits made prior to self-exclusion could not be facilitated. However, we had offered to contact the casino to request removal from their email promotion list. The complaint was eventually rejected as the player's deposits had been made before her self-exclusion request, hence, no refund could be processed.

A player from the United Kingdom is experiencing a lack of communication from the iWild casino. Despite having their account closed as requested, their other concerns are not being addressed and their attempts to use online chat have been unsuccessful. The complaint was closed as the player resolved the issue with the casino.

The player from Alberta deposited $1000 into an online casino and received a $1300 bonus. She was not informed about a stipulation that required a $3000 expenditure before withdrawal. The player is seeking a refund and has not received assistance from customer support. The complaint was resolved as the player received his funds.

The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. His money hadn't been received yet. The player claimed that the casino was refusing to pay, despite him providing proof of ownership for his old card. However, the player failed to respond to our request for further information and evidence. Therefore, we were unable to investigate the issue further and had to reject the complaint.

The player from Sweden had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had expressed frustration over the casino's request for additional documents. However, the casino eventually approved all the documents and the player was informed of a 3-5 working day processing time for the withdrawal. We had extended the complaint resolution timeframe by 7 days, but the player did not respond within this period. As a result, we were unable to investigate further and had to reject the complaint.

The player from Italy had faced withdrawal issues with an online casino after winning a significant amount. The casino had asserted that the maximum withdrawal from the bonus balance was capped at €1,185, which overrode the player's total winnings of €10,600. The player's previous withdrawals had been cancelled, and their balance had been reset to €1,185. The player had argued that the casino had capped his winnings twice, once after meeting the bonus wagering requirements and again after it was converted to real money. The casino had initially defended their actions based on their bonus withdrawal rules. However, after discussions with the Complaints Team, the casino had agreed to return €9,425 to the player's balance, which was immediately available for withdrawal. The player had accepted this solution, marking the issue as resolved.

The player from Canada was unable to get verified to make a withdrawal on iWild Casino. Despite repeated attempts via phone, email, and text, the player has received no response from customer support. We contacted the casino and it informed about sending the email to the player twice, asking for re-uploading some documents. When we asked the player to check this, they stopped responding to our messages therefore we were forced to reject the complaint.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Bulgaria has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was closed as resolved after the player confirmed that the casino had initiated the processing of withdrawal requests.

The player from Austria cannot access his casino account and seeks to reclaim all deposits minus the paid winnings, since the casino is not licensed in Austria. Since we do not deal with licensing issues, we rejected the complaint.

The player from India made three withdrawal requests of 400 Euro each, from the Iwild casino. While one request was successful, the remaining two withdrawals are still not credited to his MuchBetter wallet. The casino joined the discussion with the player and later it was confirmed that his winnings were paid out.

A player from Spain has been awaiting a €200 withdrawal for three weeks. The player is also experiencing issues accessing the casino website. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player deposited in the casino, but the amount wasn't credited to his casino account, due to the tranasction being rejected. We closed the complaint because the player didn't reply to our messages and questions.

The player from Austria is facing issues with payout and verification. Despite being verified, their withdrawals have not been processed for 5 days. The casino requested unnecessary documents and has been unresponsive, leading the player to suspect deliberate delays. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Latvia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Switzerland is experiencing difficulties withdrawing funds because the transactions to his preferred payment methods are not available. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Austria requested self-exclusion due to gambling addiction, however, he was able to reopen his account soon after. The player didn't provide proof that he requested self-exclusion, therefore we were forced to reject this complaint.

The player from Denmark requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany couldn’t log in to his account for some time. Afterwards his balance disappeared. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has lost their balance fairly and used rude abusive language towards our staff which is unacceptable.

The player from the United Kingdom had an active self-exclusion in a sister casino due to a gambling problem. She believes that she should have been prevented from depositing funds into iWildcasino. After a closer examination, we ended up rejecting this complaint as unjustified.

The player's winnings were voided and account was closed for unfair gameplay. The casino explained that the player was accused of card counting. In accordance with our Fair Gambling Codex, we find card counting to be acceptable as long as players do not use software assistance or collude with other players. After some discussion, the casino decided to pay the player's winnings on this occasion and the complaint was resolved.

The player from Cyprus had his account blocked during his account verification. While waiting for verification to complete, the player played down his winnings, therefore we rejected his complaint as unjustified.

The player from Austria is experiencing difficulties withdrawing his winnings due to ongoing verification. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brandenburg has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Italy had their winnings capped without further explanation. After thorough investigation and customer friendly approach of the casino's representatives, the player received their winnings in full and the complaint was resolved.

The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Poland is experiencing difficulties withdrawing his winnings due to ongoing verification. The player canceled his withdrawal and closed the casino account, therefore we rejected the complaint.

The player from Sweden has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. After a closer examination, we ended up rejecting this complaint as the disputed amount was from a No deposit bonus that had a maximum winnings cap and the casino was right in this case. The player has been paid all the other eligible winnings.

The player from Finland was struggling to verify her account. She later noticed that the remaining winnings disappeared from her account. The casino stated that the player did indeed have an active withdrawal, but that further documents were required for verification. After some time, the casino stated that all of the documents had been reviewed and that the player would shortly receive their payment. The player confirmed receipt of the payment and the matter was resolved.

The player from Australia was not able to request a withdrawal due to the limited payment methods offer. In a relatively short time after inviting the casino to the thread, the player was offered an alternative payment method and the disputed funds were successfully paid out. The complaint is resolved.

The player from Italy has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Luxembourg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Belarus is experiencing difficulties accessing their account due to an alleged self-exclusion. After contacting support to clarify the situation, the player was informed that their account had been blocked and winnings confiscated due to the use of unfair advantages. The player admitted that they had been card counting, and the casino responded to confirm this was the reason for the account closure. We do not believe that card counting is a sufficient reason for the confiscation of winnings, as per our fair gambling codex. The casino did not want to change its position regarding this case, so the complaint was closed as 'unresolved'. After a short time, the casino requested that the complaint be reopened, and stated that upon further consideration of the case they had decided to pay the player their winnings on this occasion, although the account would remain closed thereafter. The player confirmed receipt of their payment and the issue was resolved.

The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the Czech Republic is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Finland had an active self-exclusion in a sister casino due to a gambling problem. She believes that she should not have been able to register a new account with iWildcasino. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany is dissatisfied with the verification process. He provided all the required documents 2 weeks ago, but his account still hasn’t been verified. The player managed to pass the verification and later confirmed he received his winnings. Therefore we marked this complaint as resolved.

The player from Denmark has an active self-exclusion in a sister casino. He believes that he shouldn’t have been allowed to open a new account with iWildcasino. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Austria provided all the required documents last week. He has been waiting since for his account to be verified. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece is facing issues with Snatch Casino in withdrawing money, even after complying with their requirements to send personal and bank details, including IBAN and a photo of the card. The issue has been resolved successfully.

The player from Portugal had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. We had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint. The delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player confirmed that they had received their withdrawal. We marked the complaint as 'resolved' in our system.

The player from Germany had reported difficulties withdrawing his winnings of 700 euros from the casino due to ongoing verification issues. The player had submitted all requested documents for verification but had not received any communication from the casino regarding the status of his withdrawal. We intervened and contacted the casino on the player's behalf. The issue was resolved as the player confirmed that he had received his 700 euro payout. We subsequently marked the complaint as 'resolved'.

The player from North Rhine-Westphalia had had an issue accessing the Snatch Casino website where he had had funds. He had been concerned that the site would never be accessible again as he had experienced with other casinos. Eventually, the player managed to access the site, initiated a withdrawal, and received his funds promptly. The issue has been successfully resolved.

The player from Sweden had been waiting for one month to withdraw 198 euros. The casino required a specific document that the player couldn't provide, despite successful verification and providing similar, relevant documents. After the player's communication with our team and the subsequent follow-up with the casino, the casino verified the player's account. The player confirmed that his withdrawal had been processed and he received his winnings. We had marked the complaint as 'resolved'.

The player from Brazil is having difficulty with the account verification procedure. The casino is requesting documents that the player alleges do not exist. The player is unable to withdraw approximately 300 BRL due to these verification issues. Player confirmed the issue was resolved.

The player from Japan has issues with uploading identification documents for verification and is unable to communicate with casino support due to a broken live chat link and unresponsive emails. Player’s complaint has been resolved successfully.

The player from Germany, despite being fully verified, has been unable to withdraw her winnings since June 19, 2023. The casino's support and finance departments have been unhelpful. The player later informed us that she received her winnings, so we closed the case as resolved.

The player from Brazil has made multiple deposits at the casino and faced issues with withdrawals after winning. Despite providing the necessary verification documents and following their instructions, they experienced unsuccessful withdrawal attempts, delays, and conflicting information about their PIX email. We ended up closing the complaint as resolved since the casino processed all the player's withdrawal requests. Even though the player failed to confirm receipt of the payment in the given timeframe, we assumed the information was correct.

The player from Argentina requested a withdrawal three days before submitting this complaint. Unfortunately, he has not received his winnings yet. The player later confirmed he received his winnings and we could close the complaint as resolved.

The player from Portugal played won from a bonus play. When he submitted a withdrawal request, the casino capped his winnings. After the player's winnings had been capped due to general bonus rules, the player confirmed receipt of the payment, so we closed the complaint as resolved.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Russia had his account blocked without further explanation. The casino replied to the complaint and explained that the player had used some "opposing betting strategies" to accumulate their winnings. The player refuted this, so the casino asked the game provider for further evidence. Shortly after, the casino decided that this process would take too much time, and so decided to pay the player his winnings in this instance. The payment was received and the complaint was resolved.

The player's account got blocked for breaching the casino terms. The player was accused of "Wonging", which is a form of card counting. We do not consider this to be a sufficient reason for confiscating the player's funds, in accordance with our Fair Gambling Codex. The casino reviewed the case and decided to pay the player's winnings to them. The complaint was then resolved.