WinBeast Casino - Player's winnings have been unjustly confiscated.

Subject: Unjustified confiscation of €13,479 after withdrawal approval by WinBeast

Dear Casino Guru / AskGamblers Team,

I am filing a formal complaint against WinBeast Casino regarding the unjustified confiscation of my winnings totaling €13,479

I fully completed the wagering requirements of a bonus, after which I continued playing with my own real funds. Following this session, I completed the KYC verification procedure. I received an official confirmation email from the casino stating that my account was successfully verified and that my withdrawal request was officially "Approved".

Shortly after this approval, the casino reversed the payment and confiscated my entire balance of €13,479 sending a vague email claiming a violation of their Terms and Conditions without specifying any actual rule or providing any proof of wrongdoing.

Since my account was explicitly verified and the payout was already approved, the casino has no legitimate grounds to withhold my money. I have screenshots of the verification approval, the withdrawal status, and the subsequent confiscation mail. I kindly request your mediation to help me recover my legitimate winnings

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• When did you create your casino account, and when was it closed?
• Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru.

Thank you in advance for your reply.

Best regards,

Kristina