Split Aces Casino - Player is unable to self-exclude from the casino.

Amount: €5,000

Split Aces Casino

Safety Index:Very low Submitted: 28 Aug 2019 | Case closed : 12 Sep 2019

Case closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

4 years ago

The player is desperately trying to self-exclude themselves from the casino. The player has sent to the casino over 30 e-mails and explained to the casino that they have a gambling problem. The casino didn’t close the player’s account. Instead, they called the player and offered them a bonus.

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Elpuma1982

Novice

Public

4 years ago

OriginalTranslation

I HAVE WRITTEN MORE THAN 30 EMAILS TO SPLIT CASINO SO THAT THE ACCOUNT IS CLOSED BECAUSE I HAVE PROBLEMS WITH THE GAME AND THEY DON'T WANT TO CLOSE ME BECAUSE THEY KNOW THAT I STILL SPEND MONEY, CALL ME BY PHONE AND OFFER ME BONDS THAT MAKE ME GET UP HAVE BEEN SEEN. THEY ARE VERY DANGEROUS

Automatic translation:

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Matej

Head of Data & Complaints

Public

4 years ago

Hello.

Thank you for submitting complaint through our website. May I ask, could you send us some of your e-mails as an evidence that you tried to self-exclude yourself?

Regards, Matej

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Matej

Head of Data & Complaints

Public

4 years ago

Unfortunately, we’re forced to reject this case since the player doesn’t communicate with us. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

If the player changes their mind, they have an option to reopen this case anytime.