Goldbet Casino - Player’s account is closed and winnings are confiscated.

I had a terrible experience with this casino.

I requested a $14 withdrawal consisting of bonus-related winnings, and my account was suddenly banned under Sections 3.3 and 3.4, which concern duplicate accounts.

The problem is that I only had one account. I made sure I wasn't using multiple accounts, yet they accused me of violating their rules without providing any specific evidence.

I contacted support multiple times, but instead of explaining what supposedly happened, they kept repeating the same terms and conditions. After waiting several days, they finally sent me a generic response stating that their decision was final and that my ban would remain in place.

They still haven't provided a clear explanation of why my $14 withdrawal is being withheld.

It's not even about the amount of money anymore. It's about the lack of transparency, the poor customer support, and the way a legitimate customer can be accused of something without receiving a proper explanation.

I understand that casinos have rules against duplicate accounts, but those rules should not be used to unfairly withhold winnings from someone who has only one account.

My experience has been extremely disappointing. I would not recommend this casino, and I strongly advise anyone considering this website to be cautious.

I am still requesting a fair resolution and the release of my $14 withdrawal.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?

Thank you in advance for your reply.

Best regards,

Kristina