The player has passed the verification and requested a withdrawal, but the casino decided to close his account and accused him of fraud. He has never received any proof or explanation.
Bitcoincasino.io - Player was accused from fraudulent activity. His winnings were seized.
Amount: 100,402 руб
Bitcoincasino.io
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.8
Bitcoincasino.io has a Safety Index of 5.8, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
Hello, I have such a situation with https://www.bitcoincasino.io/ru
I played and they didn’t want to pay me my winnings,
From the beginning, I played there and everything seemed to be fine.
But not much lost money in the region of 25,000 - 28,000 rubles.
After that, after some time I went from playing my lost money.
And luck smiled.
I won from about 28,000 rubles 100,400 rubles.
From the beginning in live chat they wrote to me that my withdrawal of 15,000 rubles was being processed, but then they wrote that the account was blocked and here is the next correspondence with life chat
They asked for verification.
I sent my passport
Send a selfie with a passport
Screenshot of the wallet from where replenished funds.
Here is the chat chat at https://www.bitcoincasino.io/en
Arthur
8:43 am
Hello How may I help you?
Stanislav Gainutdinov
Hello
please tell me what is the reason for disconnecting my account?
Arthur
Dear Stanislav Gainutdinov,
The site administration has detected fraudulent activity on your account, which is why your account has been closed and all funds have been confiscated.
10. FRAUD POLICY
The company adheres to a strict anti-fraud policy and uses various anti-fraud tools and methods. If a player is suspected of fraudulent activities, including the following (but not limited to):
• participation in any kind of conspiracy with other players • development of strategies aimed at obtaining dishonest winnings • fraudulent actions against other online casinos or payment systems • refund by credit card or refusal of some payments made • creation of two or more accounts • others types of fraud
If there is a suspicion of fraud or evidence of a casino system, the Casino reserves the right to withhold payments. Any user or any other person (s) who manipulated (manipulated) the casino system or tried (tried) to manipulate it will be charged with criminal charges. The Casino reserves the right to close and / or change any games or promotions offered on the Site.
https: //www.bitcoinc...ino.io/en/terms-and-conditions
Respectfully,
Bitcoin Casino IO Support Team.
Terms & Conditions | BitcoinCasino.io - English
Stanislav Gainutdinov
I do not understand what I did?
what did you send me to this mu I have no relationship whatsoever
Arthur
Sorry, but this is a decision of the administration and it is final.
Stanislav Gainutdinov
I won
and so as not to pay a win
you blocked me
get like this
Arthur
Sorry, but this is a decision of the administration and it is final.
Stanislav Gainutdinov
show me the evidence that I'm involved in something somewhere !!!!!
where is the proof?
Reconnecting ...
Chat connection is back.
Arthur
Sorry, but we don’t provide such information.
Stanislav Gainutdinov
How do I contact your administration?
I’m just wondering what I did
Arthur
Sorry, but you cannot contact the administration
Stanislav Gainutdinov
You are a casino, you can conclude about you, if a person won, you do not want to give him a prize.
and just block it
you don’t give any evidence
how to contact the administration
Arthur
Sorry, but this is a decision of the administration and it is final.
Stanislav Gainutdinov
Please tell me what amount you blocked me?
Arthur
Dear Stanislav Gainutdinov,
The site administration has detected fraudulent activity on your account, which is why your account has been closed and all funds have been confiscated.
Stanislav Gainutdinov
I asked how much did you confiscate?
write please
Arthur
Throughout
All your balance
Stanislav Gainutdinov
What was my balance?
Arthur
$ 151
Stanislav Gainutdinov
that is, you don’t even want to return to me what deposit I made?
Arthur
Unfortunately this is not possible
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