Ninlay Casino Review

The player from Germany had faced issues with verification of his documents at an online casino, which had resulted in a delay in his withdrawal request. However, after the player's interaction with the Complaints Team, the issue had been resolved successfully and his account had been approved. Consequently, the player's complaint had been marked as 'resolved' in our system.

The player from Germany had deposited 250€ into 1Red Casino via an instant bank transfer, but the money had not been credited to his account even after 2 hours. Despite having reached out to customer service and live chat, he had been told to wait. The payment had been received by the provider and listed as "Pending". The casino had confirmed the money had arrived, but due to the weekend, there could have been delays. The player had been unable to cancel the payment as it had already been processed. The issue was eventually resolved and the funds had been credited to the player's account at the start of the following week. We had marked the complaint as 'resolved' in our system.

The player from South Africa is having issues after making three deposits to the casino with just two of them reflected in the account. Additionally, there's an issue regarding accepted and approved winnings not being paid out. The player received the deposit into his casino account and has received the payment to his bank account. The complaint was closed as "resolved".

The player from South Africa has submitted verification documents multiple times, but the casino repeatedly denies her bank account documents. Despite providing original mails and proof of payments from the same account, approval is still not granted. The complaint was resolved as the player got verified.

The player from South Africa deposited money to 1Red casino, the system showed the deposit failed, but the bank confirmed the successful transaction towards the casino. Despite providing all necessary information and documents multiple times, the issue remains unresolved, with the casino repeatedly asking for resubmission of the documents. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

An Ontario player is facing a delayed withdrawal problem. Despite verifying the account, the casino takes a long time to process the withdrawal and the customer service only offers excuses. The player also expresses dissatisfaction with inconsistent information given by support staff. The complaint was resolved as the player received his payout.

The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. The player reported that the casino had kept requesting new information and rejecting payments, despite the account being verified and all necessary details provided. After almost two weeks, the player confirmed receipt of all three payments. We had marked the complaint as 'resolved'.

The player from Hesse submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Denmark has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had been waiting for his payout since February 11, 2024, and had received inconsistent updates on the status of the payout from the VIP support Manager. The player reported having faced delays and inconsistent communication from the casino's VIP manager. However, the issue was resolved when the player received his €1109 payout. Despite the resolution, the player had expressed dissatisfaction with the casino's communication practices. The Complaints Team had marked the complaint as 'resolved'.

The player from Denmark is experiencing difficulties withdrawing funds, because the transactions to her preferred payment methods have been declined. The casino managed to process the withdrawal via bank transfer and the player confirmed he received it, therefore we marked the complaint as resolved.

The player from Germany received a no deposit bonus and had a balance of 90 euros after meeting the wagering requirements, but it was reduced to 50 euros during gameplay. The bonus rules did not mention the reduction of funds after the wager, and when trying to clarify this in the chat, they did not receive a response. The issue was eventually successfully resolved as the casino acknowledged the error and the player received their funds.

The player from South Korea was experiencing difficulties withdrawing their winnings due to limited availability of payment methods. They wished to withdraw via Neteller, however, were asked to use an alternative payment method, which they refused. Later, the casino team informed us that a withdrawal via the player's preferred payment method would be possible after all. After amending a small issue in the settings of the player's gaming account, thanks to the player's cooperation, their withdrawal request was successfully processed. The player's complaint was closed as 'Resolved'.

The player from the Netherlands has experienced some issues with their balance. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Poland had deposited PLN 600 into the casino but found their account closed without explanation. Despite multiple emails and requests for a refund, the account remained blocked, and assistance had not been provided for over a month. The issue was resolved after the Complaints Team intervened, leading to the casino successfully returning the player's deposit to his bank account. The complaint was then marked as 'resolved' in the system.

The player from Greece faced multiple rejections during the verification process. Despite submitting several forms of ID, including a police identification, tax clearance, driving license, and a government-certified digital ID, each one was rejected, and his attempts to seek assistance were met with automated responses. The player reported that his account had now been verified. We confirmed the issue was successfully resolved and closed the complaint.

The player from Greece had won 48000 and the online casino had demanded verification. The player had complied with multiple requests for documents, but the casino consistently found issues, such as a proof of address document being more than 6 months old. The player felt that the casino was finding excuses to prevent the payout. We had asked the player to forward the last document sent to the casino. After the player had provided the necessary information, the issue was resolved the next day with the player's account being successfully verified.

The player from Greece had struggled with a delayed withdrawal from Infinity Casino after winning 500 euros. The player had been unable to access his winnings. Eventually, the player confirmed that he had received his winnings. Subsequently, we marked the complaint as 'resolved' in our system.

The player from Greece had waited for 7 days for a withdrawal request and an explanation as to why his account, with a significant five-figure sum, had been closed 8 days prior. His inquiries had not been answered by the casino. The player had mainly played slot machines and placed sports bets. He had accumulated his winnings without an active bonus and his account had been verified. After 10 days, the casino had still not transferred his money. After 18 days, the casino informed him that his account had been closed due to a self-exclusion request because of gambling addiction. The casino had experienced a system malfunction which had allowed the player to continue depositing and playing. Upon realizing this, the casino had immediately closed the account and initiated a manual withdrawal process. After verifying the player's bank details, the casino had transferred the funds. The player had confirmed receiving his deposit, thus resolving the issue.

The player from Austria withdrew 2000 euros to his verified credit card; however, the credit card company did not accept it and refunded the amount. The money didn't return to his player's account either, despite numerous emails and proofs submitted. The Complaints Team contacted the casino, which requested additional documentation and suggested an alternative withdrawal method. Eventually, the player confirmed receiving the winnings in his checking account, and the complaint was marked as resolved.

The player from Germany had deposited a large sum at Spinch and was contacted by a VIP Manager. After successful verification, she had requested a withdrawal which was not processed within the promised 48 hours. The player had been advised by the Complaints Team to wait at least 14 days after requesting the withdrawal before submitting a complaint. Despite initial concerns due to contradictory statements from the casino and negative online reviews, the player had received her winnings and expressed satisfaction with the process. The issue had been marked as 'resolved' by the Complaints Team.

The player from Bulgaria had been waiting for a withdrawal for less than two weeks and had not received his payout yet. The Complaints Team had advised him that such delays were often due to unfinished KYC verification or a high volume of withdrawal requests, and suggested waiting at least 14 days after requesting a withdrawal before submitting a complaint. Following this advice, the player had confirmed that he received his withdrawal, and the case had been marked as resolved by the team.

The player from Malta requested a withdrawal of her winnings, however, her account was blocked, and her winnings were withheld. Even though the player has been self-excluded across all operator platforms, the casino paid out the player's deposits, so we considered this case resolved.

The player from the Netherlands had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved as the player confirmed that the payment had been received successfully. We marked the complaint as 'resolved' in our system.

The player from Austria had successfully registered, deposited, and verified his account but faced canceled withdrawal attempts of 1000 euros. Despite the issues with Skrill, depositing remained functional. The player switched to a bank account for the withdrawal, which was eventually verified, and he successfully received the payment. The complaint was marked as resolved by the Complaints Team.

The player from the Netherlands had requested a withdrawal two weeks before submitting the complaint. The player's account had been verified, but they hadn't received their winnings, and the casino's live chat hadn't provided clear answers. The player's account had been briefly blocked but was later reopened. The player had further revealed that they lost a significant portion of their winnings due to the delay in the withdrawal confirmation. We had contacted the casino to understand the cause of the delay. The player later confirmed that they had received their winnings and requested the case to be closed. The complaint had been resolved successfully.

The player from Greece had been concerned about repeated withdrawal cancellations from a casino. The casino had claimed she had a duplicate account after she tried to withdraw her winnings of 1000 euros. Despite having verified her identity and addressing the duplicate account issue, the casino had continued to cancel her withdrawals. After the player's complaint was submitted, we had asked her to provide more information and had kept the complaint open until she confirmed that her withdrawal had been successful. The player later confirmed that her withdrawal had been completed and the issue had been resolved.