HomeOnline CasinosHappy Hugo Casino Review
Happy Hugo Casino Review
Doesn't accept players from Virginia
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Find on Google
Payment methods
Show all (27)
  • Skrill
  • Neteller
  • PaySafeCard
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • Sofort Banking
  • Trustly
Withdrawal limits
 per month
€15,000
Mountberg B.V.
2016
> $1,000,000
OverviewBonusesUser reviews22Safety Index explainedDiscussion11Payment methods27
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Happy Hugo Casino Review

In this review, Happy Hugo Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.

Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Happy Hugo Casino has Low Safety Index of 4.8, indicating a bad performance in terms of fairness and safety based on our evaluation criteria. Take a look at our full Happy Hugo Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Is Happy Hugo Casino fair and safe? Safety Index explained

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.

In our Happy Hugo Casino review, we carefully went through and inspected the Terms and Conditions of Happy Hugo Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .

Based upon our estimates and collected information, we consider Happy Hugo Casino a medium-sized online casino. Considering its size, this casino has a high sum of disputed winnings in complaints from players. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

To our knowledge, Happy Hugo Casino is listed on some significant casino blacklists. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

All in all, when combined with other factors that come into play in our review, Happy Hugo Casino has landed a Low Safety Index of 4.8. We urge players to refrain from using this casino and search for one with a higher Safety Index instead.

Happy Hugo Casino T&Cs

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Happy Hugo Casino to be somewhat unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to Happy Hugo Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We currently have 11 complaints about this casino in our database. Because of these complaints, we've given this casino 2,147 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of Happy Hugo Casino

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

Happy Hugo Casino has a Mixed User feedback score based on the 21 user reviews in our database. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Happy Hugo Casino company information and licenses

Happy Hugo Casino belongs to Mountberg B.V. and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.

Happy Hugo Casino has a gambling license in Curaçao. Their license was granted by Curaçao Antillephone N.V..

About payment methods and win and withdrawal limits

Happy Hugo Casino accepts 27 payment options. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, Sofort Banking, Trustly, Neosurf, Zimpler, Bitcoin, AstroPay, Wire-transfer, SIRU, Bank transfer, Flexepin, Instant Bank Transfer, Jeton, Interac, Pay4Fun, Cashlib, SEPA, CashtoCode, MiFinity, MuchBetter, Coinspaid, eZeeWallet.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.

Withdrawal limitsWin limits
EUR 15,000 per monthNo win limit

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below contains information about the languages at Happy Hugo Casino.

LanguageWebsiteCustomer supportLive chat
EnglishYesYesYes
GermanYesNoNo
FinnishYesNoNo
FrenchYesNoNo
NorwegianYesNoNo

Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at Happy Hugo Casino, account problems, withdrawals, or other issues, it holds significant value for us. Happy Hugo Casino has a slow or bad customer support, judging by the results of our testing.

Happy Hugo Casino casino games and slots

You can play these types of games at Happy Hugo Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games.

Titles supplied by 56 casino game providers are available. This includes NetEnt, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, ELK Studios, Evoplay, Ezugi, Push Gaming, GameArt, Endorphina, Wazdan, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, MrSlotty, Relax Gaming, Smartsoft Gaming, Fantasma, Qora Games, Swintt, Wizard games, Spinmatic, Spadegaming, BF Games, Betixon, Spribe, Gamomat, Revolver Gaming, Triple Profits Games, Amusnet (EGT), PlayPearls, PGsoft (Pocket Games Soft), Reel Play, Fugaso, Felix Gaming, Caleta, AvatarUX, Fazi, 3 Oaks, Kalamba Games, Games Global, Hacksaw Gaming, Elysium Game Studio.

Happy Hugo Casino bonus offers and codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In 'Bonuses' section of this review, you'll currently find 3 bonuses from Happy Hugo Casino based on the data from our database.

Note: Visit our separate page on Happy Hugo Casino bonuses to learn more about this casino's offers.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (27)
  • Skrill
  • Neteller
  • PaySafeCard
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • Sofort Banking
  • Trustly
Withdrawal limits
 per month
€15,000

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games

Language options

English website
All languages (5)
English customer support
English live chat

Game providers
Show all (56)

  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • ELK Studios
  • Big Time Gaming
  • Yggdrasil Gaming
  • Tom Horn
CASINO SCREENSHOTS
happy_hugo_casino_game_gallery_desktop
happy_hugo_casino_homepage_desktop
happy_hugo_casino_promotions_desktop

Positives

  • Good selection of game providers
  • Live dealer games are available

Negatives

  • Limited responsible gaming options
  • Live chat support is not available 24/7
  • Not all payment methods are available for all countries
  • Progressives and table games do not contribute to wagering requirements

Interesting facts

  • Small international casino
  • Sticky (non-cashable) bonuses
Author & Guarantor: Natalia Burlutskaia Last updated: 14 Sep 2023 Anything incorrect or missing? Let me know
Casino Bonuses

Happy Hugo Casino bonuses

Browse all bonuses offered by Happy Hugo Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews (22)

User reviews of Happy Hugo Casino

This is a place to share experience with Happy Hugo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Mixed

Rated by 22 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 5 days ago
I played €200 and won €315. I asked for money for more than two months and they always talked about congestion and sometimes some kind of explanation. Then I got an e-mail that I had violated some conditions and I never received the money. Stay away from this scam casino
• 7 months ago
Very bad casino, support is rude. Incredibly low RTP. That's incredible. This has nothing to do with coincidence.
  • Lots of games, but questionable whether they are real.
  • No chance. No coincidence.
  • Hands off. Dubious.
• 1 year ago
Profit and deposit confiscated. This is scam casino. Why people write positiv reviews?
• 1 year ago
I just want make an positive review here, i see some people complain about this casino, and most of it is from people who playing with bonus and breach therm and condition.

So, last day, i Play 15$ with 0,40 cent per spin on hyper star game without taking bonus,
And i Won a jackpot bonus, and win over 2000$!!
That's crazy !!

Customer support has good, and try to offer great service.

I dont receive my money yet, but i realy hope to receive it.

UPDATE : i receive my money under 24h !!!!
  • Good customer service and try to offer good service
  • Good game and good library
• 1 year ago
I used my first deposit with the welcome bonus and won ! I was immediately blocked and I was accused of exploiting the bonus system! But I only deposited once how should I use the bonus system? Then why does a player get a welcome bonus if it counts as a bonus exploitation?

Maximum bet limit was not exceeded and I have not played forbidden games either!
  • Profit and deposit confiscated
  • Support Doesn't answer no response to my email
  • Account has been suspended
  • 1. Welcome bonus played won and account closed immediately. Accusation that I took advantage of the bonus system and played it with bad intentions
  • Please play elsewhere if you wish to receive payouts
  • I'm pissed off and disappointed!
• 1 year ago
Deposited money and wagered it. Had €290 and then cashed it out. But then I wanted to try my luck again and bought a bonus with my REAL MONEY, now I have nothing anymore because I would have violated a bonus condition..

NO HELP FROM SUPPORT
LAST SORT NO RECOMMENDATION
  • No help with support
  • Felt robot support
  • No seriousness
• 1 year ago
Money was deposited but never credited to my player account. I've been trying to get my money back since 01/20/23, so far without success! The casino should be blocked, apparently this has happened more than once.
• 1 year ago
A good casino you can look forward to a great bonus with no wagering requirements, the slots are fantastic
  • All the top games I like
  • Bonus with no wagering requirements
  • Page runs without stuttering
  • Payment usually within 24 hours
  • Banned games open in bonus
  • Also pay attention to the bonus conditions in the real money area
• 1 year ago
Deposited €30 doesn't hurt to see if Casino Guru's reviews and reputation are legit and what can I say, absolutely legit. It didn't take 10 minutes because the money was gone, I played for 10 cents :D. The RTP is pathetic fun and entertainment factor equal to 0 should not be played here.
  • Large selection of games
  • Website design is ok
  • RTP is in the basement
  • Not a reputable casino
• 1 year ago
I deposited 100€ via AstroPay the money hasn't been credited to my casino account I've been trying to write to "customer service" for 5 days now, the same excuse keeps coming up and then the chat is ended I've never seen anything like that! So under no circumstances deposit this problem has been described here apparently already often
  • Bad support
  • No interest in the customer
  • No help with problems
• 1 year ago
I deposited €51 and won €10,000 now waiting for my withdrawal.





Deposited without a bonus and successfully completed the kyc verification, now all that's missing is the money in my account.
• 1 year ago
I deposited 50 euros, didn't take a bonus, with a lot of luck I had 8500 euros, I wanted to pay out 5000 euros, and canceled the payout because I violated the bonus, which bonus I never took. Written no explanation lawyer I try to turn on against scammers it's all scammers I've never experienced anything like that
• 1 year ago
Unfortunately you can't give 0 stars. I made a withdrawal of €750 and it was canceled saying I had breached the terms. I can put this violation alleged violation back with screenshots. The casino has no interest in clarifying. I can only warn everyone not to play here, the conditions in the bonus are designed in such a way that any payout can be canceled if the casino feels like it.
  • Withdrawals are canceled at will
  • Bonus conditions are designed in such a way that you can only violate them without knowing them by heart
  • Chat doesn't want customers
  • There is no interest in clarification
  • Screenshots are ignored even though they refute the allegations
• 1 year ago
SHAME! I deposited €100 with ETH. The money never arrived. Wrote to support 100 times, whether live or e-mail, either no answer or the same snot. Want to see a bank transfer on a WalletTransfer. I send PDFs of the wallet transaction and they can't do anything with it. Simple scam, I've been waiting for my money for 17 days and it will never come because the transaction list says "rejected". CHEEK
• 2 years ago
Scam Casino. Absolutely not recommended. Payouts almost never take place, you just make a deposit. No good profits. Bonus offers absolutely uninteresting. From time to time 100% bonus a few silly free spins what do you want with that. Verification and withdrawals take days. Too few deposit options. As a regular depositor, no offers in the form of free spins or promotions. Nothing for a birthday either. More than customer friendly. A player is only there for one number one!!! Absolute scam, give this group a wide berth and just gamble it has a system here!!!!!
  • Slow payouts
  • Bonus offers completely uninteresting
  • Few actions
  • Only one thing is important here, always make a deposit
  • customer unfriendly
  • Verifications take too long
  • Deposit options too few
Safety Index explained

Safety Index of Happy Hugo Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Happy Hugo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Low4.8/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Found on some relevant casino blacklists
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Other factors

  • Slow or bad customer support

Complaints about Happy Hugo Casino and related casinos (32)

32All1Opened11Not solved6Solved14Rejected

Complaints directly about Happy Hugo Casino

Unresolved Our verdict

No reaction policy, passive regulator

Black points: 79
Disputed amount: €500

Withdrawal refused and unresponsive casino.

The player, 'marcoptg', tried to make a withdrawal for 500eur. The payment was refused and the player was asked for multiple documents for verification, which they supplied promptly. The casino kept asking for more verification so the player asked the licensing authority to help. The licensing authority kept forwarding the player's emails to the casino, asking them to resolve the issue. The mediator tried to contact the casino on behalf of the player but has received no response whatsoever.

Read moreRead less
Taken from: thepogg.com Submitted: 1/2020
Show more complaints (+22)
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