Happy Hugo Casino Review

Show company details

Payment methods

Show all (27)

Withdrawal limits

per month

€15,000

Owner Mountberg B.V.

Established 2016

Estimated annual revenues

> $1,000,000

Licensing Authorities

Curaçao (ANT)

OverviewBonusesUser reviews21Safety Index explainedDiscussion11Payment methods27

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Happy Hugo Casino Review

We've thoroughly reviewed Happy Hugo Casino and gave it a Low Safety Index. This means we don't consider this casino to be a good option for most players. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Happy Hugo Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 10 complaints about this casino in our database. Because of these complaints, we've given this casino 2,718 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

There are also some unfair Bonus Terms and Conditions, which might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Happy Hugo Casino appears on one blacklist that you can find displayed below. We consider this blacklist to be fully relevant and serious, which is why we've deducted some points from our Safety Index because of it.

Happy Hugo Casino has a customer support, however, we've rated it as slow or bad. This means there are customer support representatives available to help you, but their responses tend to be slow and not as helpful as they could be.

Based on the information we've collected and assessed in our Happy Hugo Casino review, it has a Low Safety Index. We don't recommend playing at it and advise you to stay away from it.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (27)

Withdrawal limits

per month

€15,000

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (5)

English customer support

English live chat

Game providers
Show all (56)
Game providers (56)

Positives

Good selection of game providers
Live dealer games are available

Negatives

Limited responsible gaming options
Live chat support is not available 24/7
Not all payment methods are available for all countries
Progressives and table games do not contribute to wagering requirements

Interesting facts

Small international casino
Sticky (non-cashable) bonuses

Author & Guarantor: Natalia Burlutskaia Last updated: 14 Sep 2023 Anything incorrect or missing? Let me know

Happy Hugo Casino bonuses

Browse all bonuses offered by Happy Hugo Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Happy Hugo Casino

This is a place to share experience with Happy Hugo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 21 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

rkk_66

Junior Apprentice

• 5 months ago

Very bad casino, support is rude. Incredibly low RTP. That's incredible. This has nothing to do with coincidence.

Lots of games, but questionable whether they are real.
Viele Spiele, aber fragwürdig ob echt sind.

No chance. No coincidence.
Keine Chance. Kein Zufall.
Hands off. Dubious.
Hände weg. Dubios.

AlfredZigman

Visitor

• 10 months ago

Profit and deposit confiscated. This is scam casino. Why people write positiv reviews?

doritos3366

Novice

• 10 months ago

I just want make an positive review here, i see some people complain about this casino, and most of it is from people who playing with bonus and breach therm and condition.

So, last day, i Play 15$ with 0,40 cent per spin on hyper star game without taking bonus,
And i Won a jackpot bonus, and win over 2000$!!
That's crazy !!

Customer support has good, and try to offer great service.

I dont receive my money yet, but i realy hope to receive it.

UPDATE : i receive my money under 24h !!!!

Good customer service and try to offer good service
Good game and good library

Jonamia

Novice

• 11 months ago

I used my first deposit with the welcome bonus and won ! I was immediately blocked and I was accused of exploiting the bonus system! But I only deposited once how should I use the bonus system? Then why does a player get a welcome bonus if it counts as a bonus exploitation?

Maximum bet limit was not exceeded and I have not played forbidden games either!

Profit and deposit confiscated
Gewinn und Einzahlung Konfisziert
Support Doesn't answer no response to my email
Support Antwortet nicht keine Reaktion auf meine Email
Account has been suspended
Konto wurde gesperrt
1. Welcome bonus played won and account closed immediately. Accusation that I took advantage of the bonus system and played it with bad intentions
1. Willkomensbonus gespielt gewonnen und sofort Kontoschließung. Vorwurf das ich das Bonussystem ausgenutz habe und mit schlechten absichten das gespielt habe
Please play elsewhere if you wish to receive payouts
Bitte spielen sie wo anderst wenn sie Auszahlungen erhalten möchten
I'm pissed off and disappointed!
Ich bin Stink Sauer und enttäuscht !

postmacarolann

Visitor

• 11 months ago

Deposited money and wagered it. Had €290 and then cashed it out. But then I wanted to try my luck again and bought a bonus with my REAL MONEY, now I have nothing anymore because I would have violated a bonus condition..

NO HELP FROM SUPPORT
LAST SORT NO RECOMMENDATION

No help with support
Keine Hilfe beim Support
Felt robot support
Gefühlt Roboter support
No seriousness
Keine Seriosität

schalinskydennis

Novice

• 1 year ago

Money was deposited but never credited to my player account. I've been trying to get my money back since 01/20/23, so far without success! The casino should be blocked, apparently this has happened more than once.

brian2512

Junior Apprentice

• 1 year ago

A good casino you can look forward to a great bonus with no wagering requirements, the slots are fantastic

All the top games I like
Alle top spiele die ich mag
Bonus with no wagering requirements
Bonus ohne Umsatzbedingungen
Page runs without stuttering
Seite läuft ohne zu ruckeln
Payment usually within 24 hours
Auszahlung meist in 24 h

Banned games open in bonus
Verbotene spiele öffnen im bonus
Also pay attention to the bonus conditions in the real money area
Auch im Echtgeld Bereich auf die Bonusbedingungen achten

Sowieso

Junior Apprentice

• 1 year ago

Deposited €30 doesn't hurt to see if Casino Guru's reviews and reputation are legit and what can I say, absolutely legit. It didn't take 10 minutes because the money was gone, I played for 10 cents :D. The RTP is pathetic fun and entertainment factor equal to 0 should not be played here.

Large selection of games
Große Spieleauswahl
Website design is ok
Websiten-Design ist ok

RTP is in the basement
RTP ist im Keller
Not a reputable casino
Kein seriöses Casino

Flowfex

Unregistered user

• 1 year ago

I deposited 100€ via AstroPay the money hasn't been credited to my casino account I've been trying to write to "customer service" for 5 days now, the same excuse keeps coming up and then the chat is ended I've never seen anything like that! So under no circumstances deposit this problem has been described here apparently already often

Bad support
Schlechter Support
No interest in the customer
Kein Interesse am Kunden
No help with problems
Keine Hilfe bei Problemen

can_fuerlinger

Novice

• 1 year ago

I deposited €51 and won €10,000 now waiting for my withdrawal.

Deposited without a bonus and successfully completed the kyc verification, now all that's missing is the money in my account.

Raschar1107

Visitor

• 1 year ago

I deposited 50 euros, didn't take a bonus, with a lot of luck I had 8500 euros, I wanted to pay out 5000 euros, and canceled the payout because I violated the bonus, which bonus I never took. Written no explanation lawyer I try to turn on against scammers it's all scammers I've never experienced anything like that

Marco1409

Advanced Novice

• 1 year ago

Unfortunately you can't give 0 stars. I made a withdrawal of €750 and it was canceled saying I had breached the terms. I can put this violation alleged violation back with screenshots. The casino has no interest in clarifying. I can only warn everyone not to play here, the conditions in the bonus are designed in such a way that any payout can be canceled if the casino feels like it.

Withdrawals are canceled at will
Auszahlungen werden nach Lust und Laune storniert
Bonus conditions are designed in such a way that you can only violate them without knowing them by heart
Bonus Bedingungen sind so ausgelegt das man ohne sie auswendig zu können nur gegen diese verstoßen kann
Chat doesn't want customers
Chat hat keine Lust auf Kunden
There is no interest in clarification
An Klärungen besteht kein Interesse
Screenshots are ignored even though they refute the allegations
Screenshots werden ignoriert obwohl sie die vorwürfe wiederlegen

Luzify

Unregistered user

• 1 year ago

SHAME! I deposited €100 with ETH. The money never arrived. Wrote to support 100 times, whether live or e-mail, either no answer or the same snot. Want to see a bank transfer on a WalletTransfer. I send PDFs of the wallet transaction and they can't do anything with it. Simple scam, I've been waiting for my money for 17 days and it will never come because the transaction list says "rejected". CHEEK

marciistamstart

Junior Apprentice

• 1 year ago

Scam Casino. Absolutely not recommended. Payouts almost never take place, you just make a deposit. No good profits. Bonus offers absolutely uninteresting. From time to time 100% bonus a few silly free spins what do you want with that. Verification and withdrawals take days. Too few deposit options. As a regular depositor, no offers in the form of free spins or promotions. Nothing for a birthday either. More than customer friendly. A player is only there for one number one!!! Absolute scam, give this group a wide berth and just gamble it has a system here!!!!!

Slow payouts
Langsame Auszahlungen
Bonus offers completely uninteresting
Bonus Angebote völlig uninterressant
Few actions
Wenig Aktionen
Only one thing is important here, always make a deposit
Hier ist nur eins wichtig immer Einzahlen
customer unfriendly
Kundenunfreundlich
Verifications take too long
Verifizierungen dauern zu lange
Deposit options too few
Einzahlungsmöglichkeiten zu wenige

Safety Index of Happy Hugo Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Happy Hugo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Low4.6/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Found on some relevant casino blacklists

High value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Blacklists

Blacklisted on

The Pogg Blacklist

Unfair terms and conditions

This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Other factors

Slow or bad customer support

Complaints about Happy Hugo Casino and related casinos (30)

30All0Opened10Not solved6Solved14Rejected

Complaints directly about Happy Hugo Casino

Player stopped responding

Disputed amount: €15,000

Player's withdrawal is delayed despite KYC verification.

The player from Germany, who had previously made successful withdrawals, was experiencing delays with a recent withdrawal request. Despite daily communication with the casino's customer support, the issue remained unresolved. The player affirmed that his winnings were not tied to any bonuses and his account was fully verified through the KYC process. Our attempts to gather more information from the player were unsuccessful, leading to the complaint being rejected due to lack of response from the player.

Read moreRead less

Submitted: 08 Mar 2024

Case closed

Disputed amount: €1,500

Player's account blocked during winnings withdrawal.

The player from Austria experienced a blocked account when attempting to withdraw winnings of 1,500. Player’s complaint has been resolved successfully.

Submitted: 03 Feb 2024

No reaction policy, passive regulator

Black points: 20

Disputed amount: Can$85

Player's bonus was confiscated.

The player from Canada had his bonus confiscated after playing 'unallowed' slot games while using a bonus, without any warning. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

Read moreRead less

Submitted: 23 Oct 2023

Unjustified complaint

Disputed amount: €3,053

Player claims a violation of player protection rules.

The player from Austria feels their player protection was violated by the company Mountberg BV as they were able to register with multiple associated casinos ('Viggoslots', 'muchovegas', 'rubyslots', and 'happyhugocasino') despite a previous issue with gambling addiction. The player claims a total loss of €3,053 across these platforms. After gathering the necessary information from the player, we were forced to reject the player's complaint.

Read moreRead less

Submitted: 10 Oct 2023

Insufficient evidence from player

Disputed amount: €778

Player's winnings were confiscated.

The player from Finland accidentally increased the bet which was flagged as a violation by the casino, causing the winnings withdrawal request to be declined. After multiple communications, their gaming account was eventually closed. We were forced to close the complaint because without supporting evidence we couldn't surely tell that the game truly malfunctioned.

Read moreRead less

Submitted: 19 Jul 2023

Player stopped responding

Disputed amount: €400

The player's account got closed.

The player's account got closed for breaching the bonus terms. The complaint was closed as the player stopped responding.

Submitted: 09 Jun 2023

No reaction policy, passive regulator

Black points: 111

Disputed amount: €1,087

Player's winnings were confiscated.

The player from Germany had her winnings from a bonus confiscated and her account was blocked. The complaint was closed as 'unresolved' because there was no response from the casino.

Submitted: 25 May 2023

No reaction policy, passive regulator

Black points: 208

Disputed amount: €2,600

Player's winnings were confiscated.

The player from Germany was accused of playing a restricted game. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

Submitted: 08 Apr 2023

Case closed

Disputed amount: €500

Withdrawal of player's winnings has been delayed.

The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less

Submitted: 03 Mar 2023

Player stopped responding

Disputed amount: €17,000

The player's winnings were voided.

The player's winnings were voided for breaching the bonus terms. The complaint was closed as the player stopped responding.

Submitted: 28 Jan 2023

Other

Disputed amount: €110

The player's self exclusion failed.

The player's self exclusion failed as his account is still open. The complaint was closed based on the player's request.

Submitted: 28 Jan 2023

Case closed

Disputed amount: €200

Player’s deposit seems lost.

The player deposited in the casino, but the funds weren’t credited to his casino balance. The player confirmed the issue was resolved.

Submitted: 24 Jan 2023

Player stopped responding

Disputed amount: €1,600

Player's winnings have been confiscated.

The player from Germany has been accused of breaching the maximum allowed bet. The complaint was rejected because the player didn't respond to our messages and questions.

Submitted: 12 Oct 2022

Player stopped responding

Disputed amount: Can$1,400

Player’s winnings haven’t been received yet.

The player from Canada has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

Read moreRead less

Submitted: 01 Oct 2022

No reaction, passive regulator

Black points: 1197

Disputed amount: €3,500

Player believes that their withdrawal has been delayed.

The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.

Submitted: 21 Sep 2022

Case closed

Disputed amount: €700

The player struggles to withdraw his balance.

The player struggles to withdraw his balance due ongoing verification. The complaint was resolved as the player received his payout.

Submitted: 17 Sep 2022

No reaction policy, passive regulator

Black points: 762

Disputed amount: €18,000

The player's winnings were confiscated.

The player's winnings were confiscated for an alleged breach of the bonus terms. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

Submitted: 09 Sep 2022

Player stopped responding

Disputed amount: €3,295

Player believes that their withdrawal has been delayed.

The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

Read moreRead less

Submitted: 06 Sep 2022

Player stopped responding

Disputed amount: €1,000

Player’s bonus winnings have been voided.

The player from Germany had his promotional winnings cancelled due to bonus rules violation. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 25 Aug 2022

Player stopped responding

Disputed amount: €75

Player’s deposit has never been credited to his casino account.

The player from Germany has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 10 Jul 2022

No reaction policy, passive regulator

Black points: 82

Disputed amount: €270

Player’s attempt to self-exclude from the casino was overlooked.

The player from Germany has requested a self-exclusion. Unfortunately, the inquiry was ignored. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

Submitted: 02 Jul 2022

Player stopped responding

Disputed amount: €1,100

The player's winnings were voided.

The player's winnings were voided for breaching bonus terms. The complaint was rejected as the player stopped responding.

Submitted: 20 Jun 2022

Player stopped responding

Disputed amount: €400

Player’s questioning wagering requirements.

The player from Germany is complaining about unclear bonus terms. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 19 Nov 2021

No reaction policy, passive regulator

Black points: 186

Disputed amount: €780

Player has been accused of playing a restricted game.

The player from Finland has been accused of breaking the T&Cs by playing a restricted game. The casino failed to respond and we were forced to close this complaint as 'unresolved'.

Submitted: 11 Oct 2021

Case closed

Disputed amount: €300

Player’s struggling to verify his account.

The player from Luxembourg is struggling to complete the KYC. She provided the documents, but the casino hasn’t replied yet. The player received her withdrawal.

Submitted: 05 Mar 2021

Unresolved Our verdict

No reaction policy, passive regulator

Black points: 79

Disputed amount: €500

Withdrawal refused and unresponsive casino.

The player, 'marcoptg', tried to make a withdrawal for 500eur. The payment was refused and the player was asked for multiple documents for verification, which they supplied promptly. The casino kept asking for more verification so the player asked the licensing authority to help. The licensing authority kept forwarding the player's emails to the casino, asking them to resolve the issue. The mediator tried to contact the casino on behalf of the player but has received no response whatsoever.

Read moreRead less

Taken from: thepogg.com Submitted: 1/2020

Player stopped responding

Disputed amount: €300

Player’s complaining about limited withdrawal options and confiscated winnings.

The player from Germany has been experiencing difficulties withdrawing his winnings due to limited payment methods in his geolocation. Additionally, his winnings were cancelled due to playing restricted games. We rejected the complaint because the player stopped responding to our messages and questions.

Read moreRead less

Submitted: 01 May 2020

Case closed

Disputed amount: €700

Player is unhappy with withdrawal times.

Roswitha from Germany is pointing out that withdrawal times should be shorter.

Submitted: 25 Oct 2019

No reaction policy, passive regulator

Black points: 38

Disputed amount: 4,000 kr

The player's account was closed and his winning was confiscated due to broken rules of the casino.

The player, Joel, requested a withdrawal of SEK4,000, but it was denied. The casino claimed that he was connected to a different account and also broke some other terms and conditions. They promised to return his deposit of SEK400 to him, but his winning was confiscated. There is no further information available and the case remains unresolved.

Read moreRead less

Read more on: askgamblers.com Submitted: 10/2018