Rated by 22 users
In this review, Happy Hugo Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Happy Hugo Casino has Low Safety Index of 4.8, indicating a bad performance in terms of fairness and safety based on our evaluation criteria. Take a look at our full Happy Hugo Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.
In our Happy Hugo Casino review, we carefully went through and inspected the Terms and Conditions of Happy Hugo Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .
Based upon our estimates and collected information, we consider Happy Hugo Casino a medium-sized online casino. Considering its size, this casino has a high sum of disputed winnings in complaints from players. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
To our knowledge, Happy Hugo Casino is listed on some significant casino blacklists. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
All in all, when combined with other factors that come into play in our review, Happy Hugo Casino has landed a Low Safety Index of 4.8. We urge players to refrain from using this casino and search for one with a higher Safety Index instead.
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Happy Hugo Casino to be somewhat unfair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 12 complaints about this casino in our database. Because of these complaints, we've given this casino 2,252 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
Happy Hugo Casino has a Mixed User feedback score based on the 22 user reviews in our database. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Happy Hugo Casino belongs to Mountberg B.V. and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.
Happy Hugo Casino has a gambling license in Curaçao. Their license was granted by Curaçao Antillephone N.V..
Happy Hugo Casino accepts 27 payment options. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, Sofort Banking, Trustly, Neosurf, Zimpler, Bitcoin, AstroPay, Wire-transfer, SIRU, Bank transfer, Flexepin, Instant Bank Transfer, Jeton, Interac, Pay4Fun, Cashlib, SEPA, CashtoCode, MiFinity, MuchBetter, Coinspaid, eZeeWallet.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
| Withdrawal limits | Win limits |
|---|---|
| EUR 15,000 per month | No win limit |
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below contains information about the languages at Happy Hugo Casino.
| Language | Website | Customer support | Live chat |
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Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at Happy Hugo Casino, account problems, withdrawals, or other issues, it holds significant value for us. Happy Hugo Casino has a slow or bad customer support, judging by the results of our testing.
You can play these types of games at Happy Hugo Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games.
Titles supplied by 56 casino game providers are available. This includes NetEnt, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, ELK Studios, Evoplay, Ezugi, Push Gaming, GameArt, Endorphina, Wazdan, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, MrSlotty, Relax Gaming, Smartsoft Gaming, Fantasma, Qora Games, Swintt, Wizard games, Spinmatic, Spadegaming, BF Games, Betixon, Spribe, Gamomat, Revolver Gaming, Triple Profits Games, Amusnet (EGT), PlayPearls, PGsoft (Pocket Games Soft), Reel Play, Fugaso, Felix Gaming, Caleta, AvatarUX, Fazi, 3 Oaks, Kalamba Games, Games Global, Hacksaw Gaming, Elysium Game Studio.
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In 'Bonuses' section of this review, you'll currently find 3 bonuses from Happy Hugo Casino based on the data from our database.
Note: Visit our separate page on Happy Hugo Casino bonuses to learn more about this casino's offers.
Browse all bonuses offered by Happy Hugo Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Happy Hugo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
The player, 'marcoptg', tried to make a withdrawal for 500eur. The payment was refused and the player was asked for multiple documents for verification, which they supplied promptly. The casino kept asking for more verification so the player asked the licensing authority to help. The licensing authority kept forwarding the player's emails to the casino, asking them to resolve the issue. The mediator tried to contact the casino on behalf of the player but has received no response whatsoever.
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Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
