Flappy Casino - Player's winnings are delayed.

Hello, I have a problem with Flappy Casino. I scored winnings of 2300 EUR on slots, playing welcome bonus. They paid 1500 EUR and now for weeks did not pay nor did they gave me approximate time for payouts to be processed. I am worried. Could I get help from someone else so those winnings could be processed? Thank you

Dear b1uejays51,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. To better understand your situation, could you please provide clarification on the following points?

• When was the last time you successfully received a withdrawal from this casino? If possible, please send me a screenshot of your transaction history showing your most recent withdrawal requests.
• Have you completed the full KYC verification process?
• When did you last communicate with the casino’s customer support regarding the delay in processing your payments?
• Could you specify how many times you have deposited into this casino and how many bonuses you have activated and played with?

I appreciate your cooperation, and I hope we can assist you in resolving this matter as soon as possible. Looking forward to your reply.

Best regards,

Veronika

Hello,

Please find screenshots of my transaction history. I have completed full KYC process, they would not pay me first few withdrawals if I did not complete it. 

I communicated with Flappy casino support 11 days ago, I will attach a screenshot of our communication also. They told me they will send me an email when the withdrawal will be processed, their last payment was on March 12, and I find it strange that they did not pay anything since then because they told me payment will be processed every few days.

I played their 3 welcome bonuses and deposited 1150 EUR. 

Thank you very much, b1uejays51, for providing all the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear b1uejays51,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Flappy Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.