Ninlay Casino - Player’s withdrawal is delayed.

I Got a 50€ free bonus wich i played up to 1000€ but then I found out I could Only win 5x the bonus amount at that casino.. so I just played it Down to 250€ and all the wagering is long done.. then I tryed to withdraw and bank transfer was an option then. But then it took me 2 weeks to get verifyed, but once I Got verifyed I find out that they have removed the bank transfer option, so all the options that remain are crypto and other things I dont have Or have ever used. And I used credit card to make deposits, but that was never an option to make withdraw to card. I Think its been close to a month now since I won that 250€

Dear Zinslotter,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Ninlay Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too, also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please send me a screenshot of the payment methods available in your profile for depositing and withdrawing?
• Could you kindly confirm if you passed the full KYC verification?
• Have you contacted the casino's customer support regarding the alternatives for withdrawing your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have no idea if I am verifyed, but they finally accepted my first document after about 2 weeks, so I guess so? U dont hear anything from this casino

Thank you for your response.

Unfortunately, as I mentioned in my first reply, we are unable to force the casino to offer specific payment methods to individual players. Please note that casinos may change the available deposit or withdrawal options at any time. If your preferred method is no longer available, I can only recommend selecting one of the other available options, making a small verification deposit using that method, and then proceeding with the withdrawal of your winnings.

Could you please let me know if you are willing to choose one of the other payment methods currently available in your account?