King's Chip Casino - Player's withdrawal is delayed.

I requested a withdrawal of £1000 on the 25th February. I haven’t received the money and have had numerous conversations with the support staff online but sadly am getting the same response over and over.

Due to fraudulent activity with some players accounts and high withdrawal volumes it is taken longer than usual. I also have had," it’s with the financial department and will be sorted as soon as possible."

Also I have emailed to no avail either.

Dear memegold,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hi. I have never made a withdrawal with them before.

yes I have passed the verification stage.

The winnings were with a bonus.