HomeComplaintsWinorama Casino - Player cannot play after her deposit.

Winorama Casino - Player cannot play after her deposit.

Amount: €90

Winorama Casino
Submitted: 31 Aug 2019 | Closed : 22 Sep 2019
Closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

Vera, a player from Portugal, deposited into Winorama casino and couldn’t play.

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Vera
Unregistered user
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Translation

I deposited money and I can't play

Automatic translation:
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Jozef
Deputy Head of Data & Complaints
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Hello Vera.

 

Thank you very much for submitting your complaint through our website. Have you contacted the casino support about this issue? Can you see your deposits in your account balance? 

 

Best regards, Jozef

Casino.guru

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Winorama Casino
Casino representative
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This response was removed by Guru Admin

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Matej
Head of Data & Complaints
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Unfortunately, we’re forced to reject this case since the player doesn’t communicate with us. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

If the player changes their mind, they have an option to reopen this case anytime.

 


 

Winorama Casino - Player cannot play after her deposit.
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