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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Thanks, Ovidiu and Lord of Spins casino representatives for using our complai... 4 years ago
Fantastic news, Stefan.  I am glad that you got all the winnings.I would... 4 years ago
We are waiting on regulator decision. 4 years ago
Because Ahmad didn't respond in the given time frame and casino informed us t... 4 years ago
Dear Jacqueline and Genesis Group Casino representative.Thank you for using t... 4 years ago
We recommend the player to contact Curacao Licensing Authority. 4 years ago
Sure, you are welcome. Thank you for using the Casino Guru complaint res... 4 years ago
Hello Semir and Andrei. I didn't close this complaint sooner before all ... 4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
Thanks, I am closing the complaint as "rejected." 4 years ago
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