The player from Switzerland has won a substantial amount. He would like withdraw part of it ahead, alternatively, have his weekly withdrawal limits raised.
Win Unique Casino - Player’s criticizing weekly maximum withdrawal limit.
Amount: €200,000
Win Unique Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I recently won € 200,000! Unfortunately, the casino does not allow you to withdraw amounts higher than the € 1500 / week! I would have to wait almost 3 years for my money before I received it in full! Contacted customer service but my concerns were always rejected by management! Additional payment for an extra fee was also denied! I would like to continue playing, but with such an amount I would like to have the payout before I continue to invest
Automatic translation:
Public
Public
4 years ago
Dear Dennis,
Thank you very much for submitting your complaint. Firstly, allow me to congratulate you on your great win. Secondly, I’m sorry to hear about your problem while withdrawing it. We will contact the casino and ask for their cooperation, but, before we to so, please could you specify if you have accumulated your winnings with a regular play or from a progressive jackpot? Hopefully, we will be able to help you as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
4 years ago
Translation
Hi there,
yes, it was regular games such as with books! If you still need any documents or screenshots of the prizes I can send them to you!
Thank you very much
Edited
Automatic translation:
Public
Public
4 years ago
Thank you very much Dennis for providing all the necessary information. I will transfer now your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
4 years ago
Hello Denis.
I have checked the casino T&C's and indeed €1500 per week is the limit. Additional withdrawals only work if you do not exceed the €1500 per weeks. So for example, if you make five withdrawals of €200 for the last one you need to pay an extra fee (4 withdrawals per month are free) I can only recommend you to continue withdrawing €1500 each week, there is nothing that we can do with this. Having extra €6000 per month for the next three years sounds good for me, so don't gamble the money.
Public
Public
4 years ago
Translation
hello, from that point of view it's not bad either! But won't my account be blocked if I stop playing? Have you often heard that the account is deactivated if it is used too little?
Edited
Automatic translation:
Public
Public
4 years ago
This should not happen:
18.1. If you have not placed any transactions using your Account for a continuous period of 180 days, your Account will be deemed inactive and will be closed. Once the account has been closed the account balance will be forfeited.
I believe that withdrawal is also transaction, but in case that you are super scared, just once per 5 months deposit €20 and wager them 3x.
