Powbet Casino Review

The player from Germany had deposited 100 euros, won 4000 euros, but his account was closed due to a supposed duplicate account issue. He had denied this claim, stating it was a misunderstanding since his son had the previous account, which had been closed over a year ago. The player had deposited funds using his son's card, which he claimed he had permission to use. However, we had explained that using a third-party deposit was strictly forbidden, regardless of permission. We also clarified that if both accounts were accessed by the same device, it was considered as multiple accounts. Given these breaches, the casino had the right to close the player's account and void his winnings. The complaint was therefore rejected.

The player from Finland had requested Powbet to close his account due to excessive gambling, but despite his clear instructions, the casino ignored his request. He was given an unsolicited bonus which led to further losses. After losses totaling €3539, he demanded a refund, but his claims were ignored by the casino. His account seemed to have been closed without any communication. We were unable to proceed with the complaint resolution due to the lack of clear indication of gambling problems and the player's non-response to further inquiries.

The player from Spain had faced issues with his withdrawal request at an online casino. His withdrawal had been pending for more than 3 business days and was later cancelled due to a change in the payment provider. The casino had asked him to deposit more money to proceed with the withdrawal. The player had suspected that the casino was deliberately delaying his withdrawal. After multiple conversations with the casino's support, the player had finally been able to withdraw his funds. The complaint had been subsequently marked as 'resolved' by our team.

The player from Spain had their withdrawals of 300€ and 220€ delayed due to recurring issues with the account verification process. Despite submitting the requested documents, the Transaction History continued to be rejected. The player expressed dissatisfaction with the quality of customer service and sought contact with the KYC department. We contacted the casino to clarify the issue with the Mangopay account, which the player did not possess. The casino eventually verified the player's account, allowing the player to proceed with the withdrawal. The complaint was closed due to lack of further response from the player.

The player from Spain had deposited €100 and won a bet, earning €240, but her account was unexpectedly closed when she tried to withdraw the winnings. The Complaints Team had reviewed the case and found that she had violated the terms and conditions by using a payment method not in her own name. Despite extending the response period, the player did not provide any evidence of legitimate ownership of the payment method. Consequently, the complaint was rejected due to the player's violation of the casino's payment rules.

The player from Spain had faced difficulties in withdrawing €500 from his verified account. Despite the amount having been deducted, the bank transfer had not been initiated. He had also been banned from the online chat and had received no response to his email. After the Complaints Team had intervened, they had given the casino two weeks to process the payment. The issue was finally resolved when the player confirmed the receipt of his €500. The Complaints Team then closed the complaint as 'resolved'.

The player from Spain had made three 500€ withdrawal requests on different days, exceeding the confirmed waiting period, but none of them had appeared on the website. The player was also unable to verify the account. It had been 8 days since the first withdrawal was requested. The player had expressed frustration over the inability to verify his account and lack of response from the casino. We had advised the player to wait for an additional three days to allow the casino two full weeks to process the payment. Surprisingly, the casino had paid out the remaining amount to the player, resolving the issue. We then closed the complaint as 'resolved' in our system.

The player from Spain had requested a withdrawal a week ago, which exceeded the 1-3 day period communicated by the casino. Attempts to get in touch via email and chat had been unsuccessful. Despite the player's frustration, we had advised patience as withdrawals could often take up to two weeks to process. We had set an additional 4-day timer for the casino to process the payment. However, due to a lack of response from the player to our follow-up messages and questions, we were unable to proceed further with the investigation. The complaint was subsequently rejected.

The player from Germany had been experiencing cancelled withdrawals from Powbet despite clear communication with the support team. He also had issues with a €100 bonus he never asked for nor received, while the support chat was unavailable to him. After a series of discussions with the Complaints Team, they advised him to switch his withdrawal method to bank transfer. The player complied and confirmed that he had received his winnings. We thus considered the complaint as resolved.

The player from Spain had experienced a delay with a withdrawal of 500€ processed on April 23rd from Powbet. He had faced limitations with daily withdrawal amounts and a lack of communication tools as chat had stopped working and emails were unanswered. His account was not verified as the casino had informed him it didn't need to be at the moment. Despite our efforts to communicate and extend the time for response, the player did not provide further information, leading us to reject the complaint due to lack of necessary details for investigation.

The player from Spain had requested two withdrawals totaling 519 euros. He was experiencing issues such as inability to access live chat, disappearing money records and automatic session termination. His account was not yet verified and his winnings had been accumulated with real money. We had advised him that withdrawals could take up to 14 days and to inform us if it took longer. However, due to lack of response from the player, we were unable to investigate further and had to reject the complaint.

The player from Italy won €2500 and noticed an attempted withdrawal that he had not initiated. After informing the casino, his account was temporarily blocked. Despite providing the requested documents, his account was closed without explanation. He sought the recovery of his winnings. We contacted the casino multiple times to expedite the verification process, which took several months due to repeated document requests. Finally, the casino confirmed receipt of all required documents, and the player's balance was manually withdrawn and transferred to his bank account. The player confirmed receipt of the funds, resolving the complaint.

The player from Italy had been trying unsuccessfully for 20 days to withdraw funds from the casino. Despite using the same payment method, his withdrawal kept getting cancelled due to a reported issue with the provider. The player hadn't been asked for any account verification and had accumulated the winnings without bonuses. The casino had informed the player that his card was blocked from receiving payments and suggested using a different payment method. The player eventually received his funds after using his Mastercard for the transaction. The issue was resolved with the help of the Complaints Team.

The player from Finland had reported that he had requested a withdrawal three weeks prior, but the money had been repeatedly returned to his gaming account without any explanation. Despite his attempts to reach out to the casino, he had only received an automatic response about payment delays. The player mentioned that he hadn't made any prior withdrawals from this casino and that KYC verification hadn't been required for his account. He had won €500 with the aid of a bonus, having respected all bonus rules. After a month of waiting and multiple attempts to contact the casino, the player had finally received his withdrawal manually. We had confirmed the resolution of the issue and marked the complaint as 'resolved' in our system.

The player from Ireland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised the player to wait at least 14 days after requesting their withdrawals before submitting a complaint, as it was common for withdrawals to take some time due to unfinished KYC verification or a high volume of withdrawal requests. We had extended the timer by 7 days for the player's response, but unfortunately, the player did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

The player from Spain had deposited 500 euros and bet 200 of it. However, when he had attempted to withdraw the remaining 300 euros, the casino had required him to bet his entire deposit amount. The player's account had not been verified, and he had claimed and then canceled a bonus. The player had been confused about the betting requirements and whether they applied to his total deposit or his winnings. We had clarified that the sum of his bets must have equaled his deposited amount and that wagering was only required when making a new deposit. However, the player had not responded to further communication, leading us to reject the complaint due to lack of information.

The player from Germany had been waiting for a payout for 7 days, despite the casino support having claimed it would take a maximum of 3 days. The player accused the casino of using delay tactics to provoke him to cancel the payout and gamble the winnings away. The player had also complained about the delay in the KYC verification process. However, the issue was related to sports betting and not casino games, and therefore, we had to reject the complaint due to lack of insight into sports betting issues. We had advised the player to be patient and cooperate with the casino's procedures.

The player from Germany had deposited 1500€, won 2500€, and requested a withdrawal. Despite having contacted support, who had confirmed that the withdrawal was being processed and KYC verification was not necessary, no progress had been made. However, after the complaint was submitted, the player received the first €500 of his winnings. Eventually, the player confirmed that the issue had been resolved. Consequently, we had marked the complaint as 'resolved'.

The player from Spain had experienced issues accessing the website and making a withdrawal of 200 USD. This had happened before. Despite having been able to access the site again, the player had been unable to withdraw his winnings of 500 USD, with the casino stating that withdrawal limits had been exceeded. After waiting for 4 days, the player still had not received his winnings. We had extended the waiting period to allow the casino two full weeks to process the payment, but the complaint was eventually rejected due to lack of response from the player. Despite this, the player retained the option to reopen the complaint in the future.

The player from Spain had deposited 250€ at Powbet and his balance was then 300€. He had issues with the casino as his withdrawal requests were consistently cancelled without any given reason. The casino was also delaying their responses, taking 5-10 days, and had denied his account verification stating it wasn't currently necessary. The player mentioned that he had played sports bets without any bonuses. We clarified that we dealt with complaints regarding online casinos only and lacked the capacity to handle issues related to sports betting. Despite this, we offered to contact the casino on his behalf to gather more information, but ultimately had to reject his complaint.

The player from Turkey reported that his account at an online casino had been permanently closed, with no explanation given and his winnings withheld. He had played slots, live casino games, and sports bets. Despite reaching out to the casino via email, he received no response. Our Complaints Team had engaged with the casino on the player's behalf. The casino provided evidence that the player had breached their terms and conditions, including creating multiple accounts linked with personal information, similar email addresses, IPs, and using the same payment method. As a result, we determined the complaint to be unjustified, given the casino had acted in accordance with its terms and conditions.

The player from Brazil had not received payment from two withdrawal requests that were made in January, despite making multiple inquiries to the casino. The player was in the process of verifying their account and had issues with their bank statement document, as it was repeatedly rejected by the casino. Despite the extension of the complaint's timeline, the player did not respond to our additional inquiries, which left us unable to further investigate. Consequently, we were forced to reject the complaint.

The player from Germany had issues with the withdrawal process despite meeting the turnover requirements. He had not received assistance despite promises from the casino and he believed the withdrawal was being deliberately delayed. Despite our attempts to engage with the player and extend the response time, he did not respond to our queries. As a result, we were unable to investigate further and the complaint was rejected.

The player from Germany had experienced a lengthy delay in withdrawing 360 Euros from Powbet Casino, despite previous successful withdrawals. The casino had requested additional verification including a bank statement, which the player had submitted but didn't get approved because some personal information was censored. The player had been waiting for more information from the casino's relevant department for more than two weeks. After several rounds of back and forth, the player eventually submitted all the requested documents, and the casino verified his account. The player confirmed that the issue had been resolved and the complaint was closed.

The player from Germany had won a significant amount of money and had already withdrawn some winnings. Two more withdrawal requests of €500 each were pending. However, the player's account was suddenly closed by Powbet's administration. After reaching out to the player for additional information and extending the response time by 7 days, the player failed to respond. As a result, we had no choice but to reject the complaint due to lack of further information.

The player from Ireland had won an amount in an online casino, but his account remained unverified. Despite his repeated inquiries, the casino insisted on initiating the withdrawal process prior to verification. The player was concerned about possible account closure and sought clarification on the necessary documents for account verification. We advised the player to follow the casino's instructions and assured him that we would monitor the situation. The player then successfully withdrew €1000 in two separate transactions, even though his account was still unverified. Despite this, he continued to express concerns about possible account closure and the legitimacy of the casino. We clarified that every casino has different verification requirements and procedures, and since the casino hadn't requested any documents, he shouldn't have worried. The complaint was rejected as the player had not responded to our last messages.

The player from Greece had experienced a delay in his withdrawal request due to the casino's insistence on non-existent card details linked to his Apple Pay. He had also mentioned communication issues and an inability to access the casino's chat. After a lengthy verification process, the player had received his first withdrawal but the second one was delayed. Eventually, he received all his winnings but his account was closed by the casino. We had concluded the complaint as resolved since the player had received his rightful winnings and the casino had the right to close any player's account without explanation.

A player from Spain is having trouble accessing the Powbet casino website due to licensing issues. This is preventing him from withdrawing his earnings of 500 euros. All attempts to contact support remain unanswered. After some time the casino has decided to pay our player's funds. When the player received the withdrawal complaint has been closed as resolved.

The player from Germany played Wild Piranha slot game on Powbet Casino and won approximately €200 through free spins. However, due to game crashes, the funds were not credited. Their attempts to reach the casino via live chat and emails have been insufficiently responded or ignored. The casino provided us with the evidence of no winnings being won in the said bet therefore we have rejected the complaint.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The casino explained the player used third party's payment method to deposit. After the casino provided us evidence of these claims we decided to reject the complaint as unjustified.

The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy requested a withdrawal a week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has requested a withdrawal 6 days prior to submitting this complaint. Simply, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Italy has requested a withdrawal more than two weeks prior to submitting this complaint. The withdrawals were delayed due to changes on the casino's payment provider side and its withdrawal limits. The player was asked to request withdrawals in lower amounts via credit/debit card, or via bank transfer. The player received the new withdrawals via bank transfer within 10 days.

The player from Portugal faced issues with withdrawal requests being rejected by the casino, despite having a fully verified account and previous successful withdrawals. A €700 withdrawal was denied without justification, and customer support was unable to provide an answer after an hour of chat. The issue was resolved when the player confirmed receiving the withdrawal, and the casino's support became attentive after multiple complaints. The player expressed renewed confidence in the casino following the resolution.

The player from Italy faced issues with withdrawals being re-credited to her account while being asked to verify documents again, despite having completed the verification process previously. She stated she had not used bonuses or free spins. The issue was resolved after she successfully submitted the required selfie for verification, leading to the approval of her documents. The Complaints Team marked the complaint as 'resolved' following her confirmation of the resolution.

The player from Germany had registered at Winsane Casino without knowledge of its invalid license in Germany and had attempted to self-exclude due to gambling addiction, but received no response. He had deposited €1650 into the casino and was seeking assistance in closing his account and reclaiming his deposits. The issue was resolved when the player received his money back after further communication with the casino's support team. The Complaints Team confirmed the resolution and marked the complaint as 'resolved'.

The player from Italy experienced difficulties withdrawing her balance after submitting the required documents. She was repeatedly asked for a screenshot of a bank card statement but only had a Postepay Evolution statement, which had not been approved. The issue was resolved after the casino reviewed her case and provided her with the necessary steps to complete the verification process. She confirmed that the problem was resolved, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Germany faced issues with withdrawing money, as the casino repeatedly rejected her withdrawal requests despite her submitting the required documents daily for the past 5 days. She needed to provide a selfie with her ID and an elbow visible, along with a Paysafe document showing her deposit, but verification had not been successfully completed. The issue was resolved after the player confirmed that the necessary documents were successfully submitted and accepted by the casino. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.

The player from Italy requested to close their account at Winsane Casino but faced delays and unresponsive customer support. They wanted to close the account to prevent further gambling temptation. The account was successfully closed following the player's confirmation, resolving the issue.

The player from Germany had their withdrawal request denied by the casino without an explanation. The issue was resolved when the player received their winnings after further communication with the casino.

The player from Greece had requested the closure of his account at a casino for responsible gambling reasons. He had communicated this request through both email and live chat, but his account had remained open, which allowed him to deposit and gamble. The player had stated that he wanted to close his account due to gambling addiction. His account was successfully closed. The player had confirmed the resolution of his issue and the complaint had been marked as resolved.

The player from Japan faced issues with a casino after a deposit was made via JETON. JETON had updated its site, rendering the player's deposit history inaccessible, yet the casino required this history for authorization, causing a deadlock. The player provided evidence of the situation, and after communication with the Complaints Team, the casino verified the account and allowed the player to withdraw winnings. The withdrawal process encountered delays due to the casino's misunderstanding of limits, but ultimately, the player was able to complete the withdrawal successfully, leading to the resolution of the complaint.

The player from Italy had deposited 350 euros, but the funds were not credited to her gaming account despite her providing a screenshot of the transaction. The issue was resolved after she confirmed that the deposit had been successfully processed. The complaint was marked as 'resolved' in our system.

The player from Spain was having difficulties withdrawing 500 euros despite his account being fully verified. He had been waiting for over 3 days while receiving responses only via live chat. We advised the player to wait up to 14 days for the withdrawal process to complete. The player later confirmed that he had received his winnings, and the complaint was marked as resolved.

The player from Finland was experiencing a delay with his withdrawal of 270€, which exceeded the usual 3 business day processing time. The casino customer service had been unable to provide a completion date. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could be due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the withdrawal had been paid, and we subsequently closed the complaint.

The player from Austria had reported that he had deposited 25€ via Paysafecard into his online casino account, but the funds did not reflect. After the player had reached out to the casino support and was advised to wait for 72 hours, the issue still remained unresolved. However, the issue was later resolved after the player had received his deposited amount along with a bonus from the casino, who apologized for the technical error. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had experienced issues with withdrawing winnings from Cashwin. Despite having used only deposited funds to play and having cancelled a bonus as instructed, the casino had retained €450 from the player's withdrawal request, leaving only the initial €50 deposit. After a thorough investigation and communication with the casino, the player's issue had been resolved. The casino had decided to reissue the Second Deposit Bonus to the player's account with reduced wagering requirements, which the player had accepted and considered the issue resolved.

The player from Ontario had been attempting to verify his account for multiple weeks, but despite having provided his full credit card statement as requested, the verification had not been successful. After communicating with the casino and providing several deposit statements, the player was informed that his verification looked promising. The player later confirmed that his account had been successfully verified. Consequently, we marked the complaint as resolved in our system.

The player from Germany initiated a withdrawal that has not been processed despite the 72 hours policy of the casino. He has resorted to opening a complaint due to the delay. The complaint was resolved as the player got paid out.

The player from Thailand had won a significant amount playing on Cashwin casino. However, the casino had confiscated their $911 in winnings, alleging abuse of bonus usage. The player had asserted that the terms and conditions related to changing bets and games were overly subjective and open to exploitation by the casino. After an exchange of messages, the casino had offered to reinstate the player's bonus with a modified set of wagering requirements. The player had refused, insisting on receiving the full amount of winnings. The casino had reconsidered its decision and agreed to return the full amount of winnings to the player. The player had confirmed receipt of the funds, and the complaint was successfully resolved.

The fully verified player from Portugal, who had previously made several successful withdrawals via Neteller, faced constant cancellation of withdrawal requests by the casino, allegedly due to issues with Neteller. After the player had contacted the Complaints Team, the casino had asked the player to withdraw via bank transfer instead of Neteller. The player complied and later confirmed that the withdrawal had been successful.

The player from Germany had been unable to withdraw his winnings from Cashwin Casino for a month due to continuous requests for additional verification documents. Despite having provided all necessary documents, the player had faced issues with the withdrawal process. The casino had claimed the issues were due to difficulties encountered at the player's bank. The matter had been resolved when the player used an alternative bank account for the withdrawal. The player had received his winnings successfully and confirmed the resolution of his complaint. The player's username had also been changed as per his request.

The player from Finland attempted to close her account via email due to gambling addiction. Despite multiple attempts from two different email accounts, the casino claims not to have received these requests, denying any responsibility. The player confirmed the casino refunded her deposits and asked us to close the complaint.

The player from Ireland has received only €400 out of €750 from Cashwin, with €350 still pending since 29th May 2023. The casino has been making excuses regarding payment provider issues, providing incorrect ARN numbers, and delaying the withdrawal. The player later informed us he received his winnings and so we closed the complaint as resolved.

The player from Finland faced issues with Goldspin Casino, where two withdrawal requests totaling €1200 had been canceled despite having their account verified and providing all necessary documents. They were currently trying to withdraw another €600, the maximum allowed, but needed assistance to resolve the situation and access their total funds of €1400. The issue was resolved when the casino completed the payment, confirming that the player had received the funds. The complaint was marked as 'resolved' in the system, and the player was thanked for their cooperation.

The player from Spain experienced difficulties with account verification, as the casino continued to request additional documents despite her having submitted all necessary materials. She had been trying to complete the verification process for 6 days without success. The issue was resolved after she successfully withdrew her winnings and closed her account. The Complaints Team marked the complaint as 'resolved' following her confirmation of the resolution.

The player from Germany was unable to verify her casino account due to issues with the documentation from Jeton. She had provided a payment confirmation that lacked her name, which Goldspin did not accept, and Jeton could not provide the necessary documents for verification. After persistent communication, Jeton eventually supplied the required document, which was accepted by Goldspin. The player then received her payment, and the complaint was marked as resolved.

The player from British Columbia had deposited 1,200 CAD, won 3,150 CAD, and later discovered that their account had been closed by Zet Casino. The casino had informed the player that the account was closed based on an administrative decision and deducted 1,950 CAD from the winnings. After a series of communications regarding KYC verification, the player provided the necessary documents, and the issue was resolved when the player confirmed receipt of the winnings. The complaint was then considered successfully resolved by the Complaints Team.

The player from Austria requested a withdrawal of 100€ on June 30th but received only messages stating she had to wait. She was unable to withdraw the remaining 977€ balance until the first withdrawal was completed. The casino requested additional documents for verification, which were provided by the player. After verifying the documents, the player's account was approved, and the remaining balance was successfully withdrawn. We confirmed the resolution of the issue.

The player from Germany experienced a delay in withdrawal of his winnings amounting to 100€ since 15.03.2024. Despite multiple inquiries, he had been continuously told the finance department would handle it yet no progress had occurred. After the complaints team had been engaged, it was discovered that the player had not received a request for KYC verification and had won without a bonus. The casino was then contacted by our team, and they responded by providing proof of payment. The player acknowledged receipt of the payment, albeit late, and the case was subsequently marked as resolved.

The player from Germany had attempted to withdraw 700 Euros but had encountered an error message. Despite daily interactions with the casino staff, the withdrawal had not been successful. After the player had filed a complaint, we had initiated a dialogue to understand the situation, asking about previous withdrawal history and KYC verification status. The issue had eventually been resolved with the player confirming receipt of the money.

The player from Brazil has difficulties withdrawing his winnings - 1036 reais - from Zet Casino due to bureaucratic and disorganized processes. Communication attempts with live support have been unsuccessful, with a lack of access to the financial department. The player reports an absence of timely email response. The complaint was closed as the player resolved the issue with the casino.

The player from Germany requested withdrawals, but they have not been processed yet. The casino later started processing withdrawals in daily installments in compliance with their T&Cs, therefore we marked the complaint as resolved.

The player from Germany had been blocked due to unsuccessful verification. The casino then stated that the player had registered multiple accounts. The player explained that the second account belonged to his ex-girlfriend and that she lived in the same building as him. The casino responded and stated that they were conducting a further investigation and would inform us of the outcome. Upon concluding their investigation, the casino stated that the player's winnings would be paid to them but their account must remain closed. The player received his payment and the matter was resolved.

The player from Hesse has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested several withdrawals 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.