Powbet Casino Review

The player from Brazil had not received payment from two withdrawal requests that were made in January, despite making multiple inquiries to the casino. The player was in the process of verifying their account and had issues with their bank statement document, as it was repeatedly rejected by the casino. Despite the extension of the complaint's timeline, the player did not respond to our additional inquiries, which left us unable to further investigate. Consequently, we were forced to reject the complaint.

The player from Germany had issues with the withdrawal process despite meeting the turnover requirements. He had not received assistance despite promises from the casino and he believed the withdrawal was being deliberately delayed. Despite our attempts to engage with the player and extend the response time, he did not respond to our queries. As a result, we were unable to investigate further and the complaint was rejected.

The player from Germany had experienced a lengthy delay in withdrawing 360 Euros from Powbet Casino, despite previous successful withdrawals. The casino had requested additional verification including a bank statement, which the player had submitted but didn't get approved because some personal information was censored. The player had been waiting for more information from the casino's relevant department for more than two weeks. After several rounds of back and forth, the player eventually submitted all the requested documents, and the casino verified his account. The player confirmed that the issue had been resolved and the complaint was closed.

The player from Germany had won a significant amount of money and had already withdrawn some winnings. Two more withdrawal requests of €500 each were pending. However, the player's account was suddenly closed by Powbet's administration. After reaching out to the player for additional information and extending the response time by 7 days, the player failed to respond. As a result, we had no choice but to reject the complaint due to lack of further information.

The player from Ireland had won an amount in an online casino, but his account remained unverified. Despite his repeated inquiries, the casino insisted on initiating the withdrawal process prior to verification. The player was concerned about possible account closure and sought clarification on the necessary documents for account verification. We advised the player to follow the casino's instructions and assured him that we would monitor the situation. The player then successfully withdrew €1000 in two separate transactions, even though his account was still unverified. Despite this, he continued to express concerns about possible account closure and the legitimacy of the casino. We clarified that every casino has different verification requirements and procedures, and since the casino hadn't requested any documents, he shouldn't have worried. The complaint was rejected as the player had not responded to our last messages.

The player from Greece had experienced a delay in his withdrawal request due to the casino's insistence on non-existent card details linked to his Apple Pay. He had also mentioned communication issues and an inability to access the casino's chat. After a lengthy verification process, the player had received his first withdrawal but the second one was delayed. Eventually, he received all his winnings but his account was closed by the casino. We had concluded the complaint as resolved since the player had received his rightful winnings and the casino had the right to close any player's account without explanation.

A player from Spain is having trouble accessing the Powbet casino website due to licensing issues. This is preventing him from withdrawing his earnings of 500 euros. All attempts to contact support remain unanswered. After some time the casino has decided to pay our player's funds. When the player received the withdrawal complaint has been closed as resolved.

The player from Germany played Wild Piranha slot game on Powbet Casino and won approximately €200 through free spins. However, due to game crashes, the funds were not credited. Their attempts to reach the casino via live chat and emails have been insufficiently responded or ignored. The casino provided us with the evidence of no winnings being won in the said bet therefore we have rejected the complaint.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The casino explained the player used third party's payment method to deposit. After the casino provided us evidence of these claims we decided to reject the complaint as unjustified.

The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy requested a withdrawal a week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has requested a withdrawal 6 days prior to submitting this complaint. Simply, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Italy has requested a withdrawal more than two weeks prior to submitting this complaint. The withdrawals were delayed due to changes on the casino's payment provider side and its withdrawal limits. The player was asked to request withdrawals in lower amounts via credit/debit card, or via bank transfer. The player received the new withdrawals via bank transfer within 10 days.

The player from Finland was experiencing a delay with his withdrawal of 270€, which exceeded the usual 3 business day processing time. The casino customer service had been unable to provide a completion date. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could be due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the withdrawal had been paid, and we subsequently closed the complaint.

The player from Austria had reported that he had deposited 25€ via Paysafecard into his online casino account, but the funds did not reflect. After the player had reached out to the casino support and was advised to wait for 72 hours, the issue still remained unresolved. However, the issue was later resolved after the player had received his deposited amount along with a bonus from the casino, who apologized for the technical error. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had experienced issues with withdrawing winnings from Cashwin. Despite having used only deposited funds to play and having cancelled a bonus as instructed, the casino had retained €450 from the player's withdrawal request, leaving only the initial €50 deposit. After a thorough investigation and communication with the casino, the player's issue had been resolved. The casino had decided to reissue the Second Deposit Bonus to the player's account with reduced wagering requirements, which the player had accepted and considered the issue resolved.

The player from Ontario had been attempting to verify his account for multiple weeks, but despite having provided his full credit card statement as requested, the verification had not been successful. After communicating with the casino and providing several deposit statements, the player was informed that his verification looked promising. The player later confirmed that his account had been successfully verified. Consequently, we marked the complaint as resolved in our system.

The player from Germany initiated a withdrawal that has not been processed despite the 72 hours policy of the casino. He has resorted to opening a complaint due to the delay. The complaint was resolved as the player got paid out.

The player from Thailand had won a significant amount playing on Cashwin casino. However, the casino had confiscated their $911 in winnings, alleging abuse of bonus usage. The player had asserted that the terms and conditions related to changing bets and games were overly subjective and open to exploitation by the casino. After an exchange of messages, the casino had offered to reinstate the player's bonus with a modified set of wagering requirements. The player had refused, insisting on receiving the full amount of winnings. The casino had reconsidered its decision and agreed to return the full amount of winnings to the player. The player had confirmed receipt of the funds, and the complaint was successfully resolved.

The fully verified player from Portugal, who had previously made several successful withdrawals via Neteller, faced constant cancellation of withdrawal requests by the casino, allegedly due to issues with Neteller. After the player had contacted the Complaints Team, the casino had asked the player to withdraw via bank transfer instead of Neteller. The player complied and later confirmed that the withdrawal had been successful.

The player from Germany had been unable to withdraw his winnings from Cashwin Casino for a month due to continuous requests for additional verification documents. Despite having provided all necessary documents, the player had faced issues with the withdrawal process. The casino had claimed the issues were due to difficulties encountered at the player's bank. The matter had been resolved when the player used an alternative bank account for the withdrawal. The player had received his winnings successfully and confirmed the resolution of his complaint. The player's username had also been changed as per his request.

The player from Finland attempted to close her account via email due to gambling addiction. Despite multiple attempts from two different email accounts, the casino claims not to have received these requests, denying any responsibility. The player confirmed the casino refunded her deposits and asked us to close the complaint.

The player from Ireland has received only €400 out of €750 from Cashwin, with €350 still pending since 29th May 2023. The casino has been making excuses regarding payment provider issues, providing incorrect ARN numbers, and delaying the withdrawal. The player later informed us he received his winnings and so we closed the complaint as resolved.

The player from Germany experienced a delay in withdrawal of his winnings amounting to 100€ since 15.03.2024. Despite multiple inquiries, he had been continuously told the finance department would handle it yet no progress had occurred. After the complaints team had been engaged, it was discovered that the player had not received a request for KYC verification and had won without a bonus. The casino was then contacted by our team, and they responded by providing proof of payment. The player acknowledged receipt of the payment, albeit late, and the case was subsequently marked as resolved.

The player from Germany had attempted to withdraw 700 Euros but had encountered an error message. Despite daily interactions with the casino staff, the withdrawal had not been successful. After the player had filed a complaint, we had initiated a dialogue to understand the situation, asking about previous withdrawal history and KYC verification status. The issue had eventually been resolved with the player confirming receipt of the money.

The player from Brazil has difficulties withdrawing his winnings - 1036 reais - from Zet Casino due to bureaucratic and disorganized processes. Communication attempts with live support have been unsuccessful, with a lack of access to the financial department. The player reports an absence of timely email response. The complaint was closed as the player resolved the issue with the casino.

The player from Germany requested withdrawals, but they have not been processed yet. The casino later started processing withdrawals in daily installments in compliance with their T&Cs, therefore we marked the complaint as resolved.

The player from Germany had been blocked due to unsuccessful verification. The casino then stated that the player had registered multiple accounts. The player explained that the second account belonged to his ex-girlfriend and that she lived in the same building as him. The casino responded and stated that they were conducting a further investigation and would inform us of the outcome. Upon concluding their investigation, the casino stated that the player's winnings would be paid to them but their account must remain closed. The player received his payment and the matter was resolved.

The player from Hesse has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested several withdrawals 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Cyprus is not able to withdraw his winnings due to unfinished KYC. The casino apologized to the player for the difficulties and stated that although there were still some outstanding documents required to complete the verification, the withdrawals would be processed. The player received their payments shortly after and the issue was resolved.

The player from Italy had an active self-exclusion in sister casinos due to a gambling problem. He believes that he should not have been able to register a new account with ZetCasino. Player’s complaint has been resolved successfully.

The player from Germany had his account has been blocked after requesting a withdrawal. The casino claims he opened multiple accounts. The issue was successfully resolved, the player received his winnings.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing account verification. Casino started to pay him in installments after successfull verification so we consider this case as resolved.

The player from Germany requested a withdrawal and account closure. He was informed, that the withdrawal had to be processed first, however the transaction was cancelled and funds returned to his account. The issue was eventually successfully resolved.

The player from Germany has been accused of breaching betting rules without further explanation. Consequently, his winnings have been cancelled and account blocked. The issue was resolved, the player received his funds.

The player from Greece had experienced repeated cancellation of withdrawals due to a system error and provider rejection. Despite having used different methods, the player was still expecting to wait for a resolution. The player had communicated with the casino multiple times and was asked to wait for 3-5 working days each time. After a month of waiting and multiple attempts to withdraw, the player finally received an email to manually provide his bank details. The casino had processed the withdrawal after this. The player had confirmed receipt of the funds after one month and seven days. We had closed the complaint as 'resolved'.

The withdrawal request from the Canadian player was declined because of a deposit made from a shared account with his spouse. The issue was successfully resolved as the casino eventually credited the player's winnings back to his account balance.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested withdrawals three months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's withdrawal is delayed for almost 3 weeks. We contacted the casino and found out that the withdrawal requests had been finally processed, and the player received her winnings, so the complaint was closed as resolved.

The player from Germany has requested a withdrawal six months ago. Unfortunately, the payment had been pending and later disappeared completely from the account. The casino responded to apologize for the delay and to inform the player that their payment had now been processed. The player then received their payment and the issue was resolved.

The player from Greece had faced a withdrawal issue with a casino. He had requested a withdrawal four days prior, but the casino did not accept his chosen withdrawal method, Revolut iBank, and also did not permit withdrawal to his Skrill card. This had been his first withdrawal request and he hadn't encountered such issues in other casinos before. After several attempts and rejections, he had requested a withdrawal to a Greek bank. After 15 days, the withdrawal was finally successful.

The player from Brazil had deposited 106.32 via Pix, but the amount was not reflected in his casino account. After he submitted his complaint, the casino resolved the issue by crediting the amount to his account. However, the player did not receive the 100% first deposit bonus he was expecting. We had explained to him that each casino has its own unique bonus policy and it's up to the casino to determine if a player qualifies for a bonus. The complaint was then marked as resolved.

The player from Canada has sent their verification documents twice but the casino has refused them. The player believes that the casino might be deliberately avoiding payout. The complaint was resolved as the player got fully verified.

The player from Finland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player confirmed the issue has been resolved and the winnings paid out in full.

The player from Germany tried to withdraw his winnings, but his account has been suspended. He received only one of his withdrawals. The issue was resolved, the player continued receiving his withdrawals.

The player from Italy had a withdrawal of €800, which had been canceled and credited back into the game account without any communication. Upon contacting the support chat, he had been informed of a problem with the payment provider and had been asked to make a new withdrawal request. The player then attempted to receive the withdrawal through bank transfer. We had allowed the casino two weeks to process the payment. After this period, the player confirmed that he had received the payment. The issue had been successfully resolved and the complaint had been closed in our system.

The player from Germany had faced a delay in withdrawal of 500€ which had been pending for more than the stipulated 3-5 business days. After being advised by us to wait for at least 14 days before submitting a complaint, the player had agreed to wait. Eventually, the player had received the withdrawal and confirmed the resolution of the issue. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Greece had requested a withdrawal which had not been processed, with the casino prompting him to maintain patience. The player's account had not been verified despite his request for verification. The casino continually advised him to be patient. After exceeding the recommended 14-day waiting period for withdrawal, the player finally received his money and the issue was marked as resolved by the complaints team.

The player from Poland had been struggling with account verification and withdrawal processes at a casino. Despite multiple attempts to complete the verification, the casino kept requesting to repeat the procedure and delayed withdrawal. The player had been waiting for over a month. The casino asked for an additional proof of address document, which the player provided. After a delay and further communication, the casino confirmed the account verification and processed the player's two withdrawal requests of 500 EUR each. The player had received the payments, resolving the issue.

The player from Colombia initially had successful withdrawals but later faced difficulties due to additional verification requests from the online casino. The casino had asked the player to access his account without a VPN, which was impossible in his region. Despite his account having appeared as verified, a pending withdrawal of €200 had not been processed since December 8. The player had provided all necessary documentation showing his residence in Colombia. After some communication with the casino and his internet service provider, the player had been able to access the casino without a VPN. The casino then verified his account and processed the pending withdrawal. The issue had been successfully resolved with the help of the Complaints Team.

The player from Canada had his account blocked in the casino. After investigating, we discovered that the player's account had been blocked due to a simple typo in their email address. However, the casino requested additional documentation from the player which allowed them to successfully verify the account. Once the player confirmed receipt of the payment, we deemed the complaint to be resolved.