Kingmaker Casino Review

The player from Greece had her account closed and winnings of €3600 confiscated due to a deposit made using her husband's card. She was promised a refund of her last deposit of €800 but had not received it after a month. We reviewed the casino’s terms and conditions and found that the player had violated the rule requiring the use of a payment method registered in her own name. Due to this breach, we were unable to assist further, and the complaint was rejected.

The player from Italy had her account blocked soon after winning a sum of 6,800 euros. Although the account was under review and she had sent all required documents for verification, she was worried about potentially losing her winnings. It turned out that the account was closed due to the use of a third-party payment method, which breached the casino's Terms and Conditions and made KYC impossible. Therefore, we concluded the complaint as unjustified.

The player from Italy had a problem with the casino, as they did not credit his withdrawal of 350 euros. We requested additional information from the player to proceed with the investigation. However, the player did not respond to our messages and questions. As a result, the complaint was rejected due to a lack of response.

The player from Germany had deposited 3070€ in the Kingmaker Casino while she was registered in the OASIS exclusion database. She complained that the Casino had not prevented her from gambling despite her exclusion status and requested a refund of her deposits. The complaint was rejected because Kingmaker Casino did not operate with a German license and therefore did not have access to the OASIS register. Additionally, the player had not directly requested self-exclusion from Kingmaker Casino.

The player from Greece had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received yet. The Complaints Team had advised the player that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests and asked him to wait for at least 14 days before escalating the matter. However, the player confirmed that no further identification was needed. Eventually, the player's issue was resolved, and he confirmed that his winnings had been credited to his account.

The player from Italy had pending withdrawals. The casino had attempted to process a withdrawal but the player's card app denied it. The player had sought assistance from the Complaints Team who then contacted the casino. The casino confirmed that all pending withdrawals had been successfully paid, thus resolving the issue. However, the player reiterated that the issue was with card withdrawal. Despite this, he confirmed receipt of his winnings through bank transfer and marked the case as resolved.

The player from Spain had not received two withdrawals of €500 and €190. Despite having contacted the casino through chat and email, he only received automated responses stating that the payments were pending with the finance department. This was his first time requesting withdrawals, and he confirmed that the casino had informed him that no account verification was required at the time. We had allowed additional time for the casino to process the payments and extended the timer for the complaint, but the player did not respond to our further communication. As a result, we were unable to proceed with the investigation and the complaint was rejected.

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. His money hadn't been received yet. The player had claimed that his account didn't require verification and he was waiting for a refund of a rejected deposit of 20 euros. We had tried to reach the player for further clarification but received no response. Due to the lack of communication from the player, we were unable to investigate further, leading to the rejection of the complaint.

The player from Austria had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received at that time. After an exchange of information and evidence between the player, the casino, and the Complaints Team, the player had received partial payment. The Complaints Team then had decided to keep the complaint open until the full payment was received. Finally, the player had confirmed the receipt of the remaining amount, leading to the successful resolution of the complaint.

The player from Poland had faced a delay in his third withdrawal attempt from the casino and had not received any updates about it. We had advised him that withdrawal processing could take some time, potentially due to unfinished KYC verification or a high volume of withdrawal requests. We had asked him to wait at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that he had received his money, thus the issue was resolved.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received. Despite the Complaints Team's attempts to assist the player and extend the response time, the player failed to provide any further information or respond to the team's inquiries. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Greece had experienced issues with withdrawing his winnings from the casino. His withdrawal request had been pending for an extended period. After the Complaints Team's interaction and queries about the delay, the player confirmed that he had received his money after 14 days. Consequently, we had considered the complaint as resolved and closed it in our system.

The player from Spain had experienced delays in processing a withdrawal of 500 euros. The casino's customer support had confirmed that the account was closed, but the player hadn't received any communication or explanation regarding the withdrawal. Upon intervention by the Complaints Team, the player had provided information about the registration date, the games he had played, and his lack of a bonus. After several days and continued communication with the Complaints Team, the player confirmed that he had finally received his withdrawal. The Complaints Team then closed the case as 'resolved'.

The player from North Rhine-Westphalia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player had expressed dissatisfaction with the casino's customer service and suspected fraudulent activities. We had advised the player to be patient and allow up to 14 days for withdrawals to be processed. However, due to the player's lack of response to our follow-up inquiries, we were unable to continue the investigation and therefore had to reject the complaint.

The player from Spain had reported that he had requested two withdrawals a week prior but hadn't received the funds yet. He had claimed that the casino's customer service merely advised him to wait and he had documentation of the transactions and conversations. We had advised him that withdrawal processing could take up to 14 days and might have been delayed due to unfinished KYC verification or a high volume of withdrawal requests. However, the player ceased responding to our messages, so we were unable to proceed with any further investigation or provide potential solutions. The complaint was therefore rejected due to lack of communication from the player's side.

The player from Germany had experienced a delayed withdrawal of 366 Euros from a casino that had not requested verification. He had been consistently placed in a long queue for live chat assistance and had been waiting for transaction processing. Following our advice to wait at least 14 days after requesting a withdrawal, the player confirmed that he had received the first payment of 300 euros and was expecting the second payment of 66 euros to arrive the following day. Therefore, we had marked the complaint as resolved.

The player from Greece had been frustrated with having three pending withdrawals in the casino. She had questioned why withdrawal procedures were taking significantly longer than deposits, with the first request having been made on 26/04. We had advised her that it was usual for withdrawals to take a couple of days or even weeks to get processed. We had recommended patience and cooperation with the casino. After a 12-day period, the player had confirmed that all her withdrawals had been successfully credited. We then closed the complaint as resolved.

The player from Italy had requested two withdrawals from Kingmaker Online Casino, which had been pending for several days. The casino kept stating the process would be finalized soon. The player later confirmed that the withdrawal process had been completed. Consequently, we marked the complaint as 'resolved'.

The player from Spain has 3 pending withdrawals from Kingmaker Casino dated back to April 2024. Despite repeated complaints and assurances from support, the withdrawals are still not processed. The total amount due is 1117€.

The player from Italy had experienced a delay with the processing of his three withdrawal requests. Despite the support team's advice to wait for 3 to 5 days, the issue had persisted. However, after the player had contacted us, the withdrawal was successfully processed a few days later. We had then marked the complaint as resolved in our system.

An Australian player had reported a delay in receiving three withdrawals from an online casino dated back to 18th April, totaling approximately $300 AUD. The player had contacted support multiple times but continued to face delays. The player confirmed that his account did not require KYC verification and that his winnings were accumulated from his own deposits. Despite multiple attempts to reach the casino's support, he received no response. The player confirmed receipt of 2 out of the 3 pending withdrawals, but didn't provide any further update. We assumed the remaining withdrawal was processed and closed the complaint as resolved, reducing the disputed amount to $255 AUD.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout had not been received yet. After the complaint was submitted, we had advised the player to be patient as withdrawals could take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. We assured him that we would intervene if his verified account didn't receive the approved withdrawal after 14 days. The player later confirmed via email that he had received his withdrawal, leading us to mark the complaint as 'resolved'.

The player from Greece had complained about failed payouts and unresponsive customer support. She had two pending withdrawals amounting to 340 euros. Despite having a verified account and having successfully withdrawn funds in the past, she had faced delays and lack of response from the casino's customer service. The issue was successfully resolved after the player had contacted the casino's complaint center. We subsequently marked the complaint as resolved.

The player from Germany had requested a payout of 300€ via bank transfer and 200€ through dogecoin on 18.04.2024. Despite having sent verification documents on the same day, he had not received the payouts. The Complaints Team had advised the player that withdrawal processing could take up to 14 days and asked him to wait. However, the player did not respond to further communication from the team, which led to the complaint being rejected due to lack of cooperation.

The player from Finland had been waiting for over a week to withdraw her winnings from a casino. She had only received automated responses about delays from the casino and had not received a response to her formal complaints. We had advised her that withdrawal processing could sometimes take up to 14 days and to contact us if her withdrawal was not received within this time frame. After a week, she confirmed that her withdrawal had been accepted. We then marked the complaint as 'resolved'.

The player from Italy had requested a withdrawal on 19/04, but it had not been accepted. Further attempts to withdraw were blocked, leading to a significant delay in the process. We contacted the casino, which confirmed that the withdrawal was processed on 22/05/2024. The player stopped responding to our messages, so the complaint was rejected due to lack of cooperation.

The player from Italy had requested a withdrawal of 1051€. After ten days, the player’s account had been flagged for review. The casino had not provided an explanation nor responded to the player's attempts to communicate. The player had made successful withdrawals in the past and had passed all KYC verifications. The casino later revealed that the player's account had been closed due to a chargeback request for one of their deposits, which was considered a breach of the casino's terms and conditions. Despite the player's plea to have his account reopened and the winnings paid out, we could not support the player's claim due to his breach of the casino's terms. The complaint had therefore been rejected.

The player from Germany had initiated two separate withdrawals of 500 Euros each from Kingmaker casino. Despite having received confirmation from the casino's support, the funds had remained 'in processing'. The player, having expressed an urgent need for the funds, had filed a complaint. We had advised the player to wait for 14 days, the usual processing time for withdrawals, before escalating the issue. The player had expressed dissatisfaction with the delay, stating that most casinos completed verification and payout within 1-2 days. We had agreed to keep the complaint open and intervene if there was no development within the two-week timeframe. The issue was eventually resolved, with the player confirming receipt of the funds. We subsequently marked the complaint as 'resolved'.

The player from Spain had made two deposits that were initially rejected, but had been manually added to his account later without his notification. He couldn't verify this through the betting history as bets for certain periods seemed to have been deleted. After the player had provided necessary information and screenshots, we had asked the casino for the player's gaming history. Upon receiving and reviewing the gaming history from the casino, it became clear that the deposits had been added and used by the player. The player confirmed the resolution and the complaint had been marked as resolved.

The player from Greece had expected a withdrawal of 150 made 12 days prior. The casino had stated that the process was completed, but the player's account showed no credit. The player had claimed to receive no satisfactory explanation for the delay. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. Due to a lack of response from the player, we had to reject the complaint, but the player retained the option to reopen this complaint at any time.

The player from Germany had a pending withdrawal exceeding 500€ that had not been processed despite waiting beyond the stated 3 business day processing time. The player had submitted all necessary verification documents. Despite the player's impatience due to the casino's terms and conditions stating a 3-day processing time, we advised her to wait for a two-week period before we intervened. However, before reaching the two-week mark, the player confirmed receipt of her winnings. Consequently, we had closed the complaint as 'resolved'.

The player from Germany had been experiencing delayed withdrawals from the casino. After depositing amounts of 400€, 500€, and 500€ on different days, the player had faced difficulties with the disbursement. The casino had cancelled two withdrawals without providing any reason and did not respond to the player's inquiries about the delay. The player had also expressed concerns about the casino's player protection measures, claiming that his requests to close his account due to gambling addiction were ignored. After our intervention, the player confirmed that he had received his last payout and thanked us for our support. However, he remained dissatisfied with the casino's handling of his case.

The player from Austria had experienced a delay in receiving his €900 withdrawal from an online casino. He had expressed dissatisfaction as the casino's terms and conditions had stated a 3-working-day payout period. However, the player later confirmed that he had received both payouts. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Her money hadn't been received yet. The Complaints Team had advised her that it was common for withdrawals to take some time due to KYC verification or a high volume of withdrawal requests. They had asked her to wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the player later confirmed that she had received her payout. Consequently, we marked the complaint as resolved.

The player from Finland claimed that his withdrawal had been delayed with no proactive communication from the casino. He confirmed that this had been his first withdrawal attempt, he had passed KYC verification, and he had not used any bonuses. His withdrawal request had been made on March 26, 2024. However, the player later reported that his money had been returned to his game account, but he had closed his account. Consequently, we rejected the complaint as per the player's explicit request.

The player from Greece had been waiting since the 30th of March for his withdrawal to be processed. Despite being told to be patient and sending multiple emails, he hadn't received any response. His account wasn't asked for verification and he played only with his own money. After we reached out to the Kingmaker Casino, they informed us that the player's withdrawal had been processed on 9th April 2024. The player confirmed receiving his winnings, resolving the issue.

The player from Spain had been attempting to withdraw his winnings for a week but had not received any update on the process. After submitting a complaint, he had been advised by our team to wait at least 14 days after requesting the withdrawal before escalating the issue. The delay had been attributed to possible unfinished KYC verification or a high volume of withdrawal requests. The player had been asked to cooperate fully with the casino. The issue had been resolved successfully which the player confirmed.

The player from Germany had experienced a delay in payout and expressed frustration over the unreliability of the casino. The player had been waiting for payment for 20 days, which was won using real money, not a bonus. The player also reported that his account verification had been rejected and that the casino had not been responsive to his inquiries. Despite the efforts of the Complaints Team to assist, the player had requested to reject his complaint. Consequently, we had rejected the complaint as per the player's explicit request.

The player from Spain had two pending withdrawals since March 28th and despite the assurance from Customer service, the payments were still not processed. We had advised the player that it was normal for withdrawals to take some time due to various reasons such as KYC verification or high volume of withdrawal requests. We had suggested the player to wait for at least 14 days after requesting the withdrawal. However, the player did not respond to our messages and queries within the extended time frame of 7 days. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Italy had experienced a delay in withdrawal. She had requested a withdrawal of 80 euros on 19th March which was declined after 20 days. Then, she tried again to withdraw the same amount. She confirmed that this had been her first withdrawal attempt and that she hadn't undergone KYC verification as she had been informed it wasn't necessary. The winnings had been from real money, not a bonus. After the complaints team had intervened, the casino had requested her bank details for a manual withdrawal. The player complied and subsequently confirmed receipt of her payment. The issue was then marked as resolved by the complaints team.

The player from Greece had a delayed withdrawal since the 21/03/2024, and he continued to receive the same message to wait from the casino. We had advised the player to be patient and wait at least 14 days after requesting their withdrawals before submitting a complaint. We also suggested that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. Despite extending the time for response by 7 days, the player failed to respond to our messages and questions. As a result, we were unable to further investigate and had to reject the complaint.

The player from Greece had had a €500 withdrawal canceled without explanation. The casino had not responded to his attempts to communicate. The player had had multiple pending withdrawals since March 29, totaling €1150. He had been waiting for the casino's response and the processing of his withdrawals as per the casino's policy. Eventually, the casino had paid all three pending withdrawals. We had marked the complaint as 'resolved' in our system.

The player from Greece had made a withdrawal request for 65€ on 17/03 but as of 1/4, the request was still in processing. He had confirmed that he hadn't been asked for verification and that it had been his first withdrawal attempt. We had requested screenshots of the withdrawal request and any communication with the casino. However, the player hadn't responded to our messages, and as a result, we had to reject the complaint.

The player from Greece had been waiting for nearly ten days for his withdrawal. Despite repeated contact with customer service, he had been informed about delays due to a large volume of requests and hadn't been asked for identification yet. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been caused by unfinished KYC verification or a high volume of withdrawal requests. However, the player did not respond to our messages and questions, hence we were unable to investigate further and had to reject the complaint.

The player from Greece had been waiting for a payment from a casino since March 17th. Despite repeated assurances, the funds had still not been credited. The player had not made any successful withdrawals before and had not used any bonus. After multiple communications with the casino and the complaints team, the player finally received their funds. However, they raised another issue of a pending withdrawal of €70 from a bonus win. The complaints team had advised the player to wait up to 14 days for the withdrawal to be processed and paid out. The player later confirmed that they had received the money. The issue had been successfully resolved.

The player from Switzerland had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had confirmed his email address and had urged the casino to process the payment. The casino later confirmed that the payment had been processed and apologized for the delay. The player then acknowledged receipt of the payment and withdrew his complaint. We had concluded that the issue was resolved based on the correspondence but had to reject the complaint without official confirmation from the player.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The player had questioned the withdrawal time stated on the website as they experienced a longer waiting period. However, the issue was resolved when the player received their withdrawal and decided to withdraw their complaint.

The player from Austria had experienced delayed withdrawals from Kingmaker Casino despite having submitted the required verification documents. The casino had promised to process the payment within three days, but had failed to do so. The player had also had to repeat the withdrawal process due to a €500 reversal. After several exchanges and a period of waiting, the player had finally received her money. The casino had apologized for the delay, citing the complexity of their process. The issue had then been marked as resolved by our team.

The player from Greece was struggling to withdraw his winnings amounting to 880 euros from an online casino. The casino told him to wait due to an excessive number of withdrawals, and the player was frustrated with this delay. The player's account was already verified and the winnings had been accumulated with real money. The casino eventually transferred part of the payout, and after several conversations and requests, the player received the full amount. We had marked the complaint as 'resolved'.

The player from Germany had been unable to withdraw his winnings since 8th of March, 2024. All withdrawal attempts, either via credit card or bank transfer, were declined. The player had received little support from the casino's staff, with delayed responses and repetitive avoidance. After the player's complaint, the casino confirmed that three withdrawals of 500 EUR each had been processed and should arrive shortly. The player, however, insisted that he had not received the full payout. Eventually, the player confirmed that he had received all his winnings. We had marked the complaint as 'resolved' in our system.

The player from Greece had requested a withdrawal on 16/03/2024 but didn't receive the funds even ten days later. The casino had been unresponsive to his messages and emails. We had advised the player to be patient as withdrawals could take a couple of days or even weeks to be fully processed. The casino later stated that there were no pending withdrawals on the player's account, and the funds had been used in the casino. The player did not respond to our subsequent queries, hence we couldn't investigate further and had to reject the complaint.

The player from Greece had had several pending withdrawals totaling €1000 and had not been receiving responses to his emails to the casino. After his complaint had been submitted, the casino had requested confirmation of his email address associated with his player account. Subsequently, the player had reported that all his pending withdrawals had been paid. The issue had been marked as resolved by the Complaints Team.

The player from Greece had requested a withdrawal of €400 more than two weeks ago, but it had not been processed despite the casino's 3-day policy. The customer service responses did not provide any explanation for the delay. After the player submitted a complaint, the casino confirmed that the payment was scheduled. The player later confirmed the receipt of his winnings. We had marked the complaint as 'resolved' in our system, after the player's confirmation of receiving his winnings.

The player from Greece had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised the player to be patient and cooperate fully with the casino, as the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The casino had requested to confirm the player's email for further investigation. However, the player did not respond to our inquiries, so we were unable to investigate further, leading to the rejection of the complaint.

The player from Greece had been waiting for a 195 Euro withdrawal for over a week despite the casino's claim that Visa card withdrawals would take 1 to 3 days. The player had requested the withdrawal on the 24th of March and it had been his first time making such a request. After the casino's representative was unable to locate the player's account, the player had provided additional details. Eventually, the player received his withdrawal after 15 days. We had marked the complaint as 'resolved' in our system after the player confirmed he had received his funds.

The player from Germany had experienced withdrawal delays from the casino with incoherent explanations for the delay, which included technical issues and verification problems. He had also been concerned that the casino site was not accessible and feared that he had lost his deposit and winnings. However, the Complaints Team had clarified that the casino website was operational and had advised the player to cooperate with the casino's verification process. After 14 days, the player's account had been successfully verified and his withdrawal request processed. The player had confirmed receipt of his winnings, resolving the issue.