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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Thank you for your update. I hope the withdrawal process would be smooth and ... 4 years ago
Dear jaybii66,Thank you for using the Casino Guru complaint resolution center... 4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
I am very sorry Richelle, but it looks like the casino is for now non-respons... 4 years ago
Glad to hear.  Thanks, Marek and Vlad, for cooperation.I am closing the ... 4 years ago
As the player requested, we are rejecting the complaint on his wish.I underst... 4 years ago
We didn't get any respond from Brian. We can only hope that his deposit was f... 4 years ago
I am very sorry Jamie M. I am afraid that we can't help you with this case. &... 4 years ago
I am very sorry Anto1318, but I didn't find any correlation between the two e... 4 years ago
Thanks, Ovidiu and Lord of Spins casino representatives for using our complai... 4 years ago
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