Luckland Casino - Player’s struggling to receive her funds.

I forgot my old account and made a new account I expressed this to them and so they know already did I had to make a new account because I can log into my other one then on top of that on top of trying to pull out my winnings they told me that multiple cards were used what person in the United States only has one bank card please explain that to me then they said that they refunded my account how do they refund my account if they won't put the money back on my card I sent them all the receipts I spent on the game I have all three cards in my possession and they still won't pay me my money they need to pay what they owe

Dear LaTasha,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please could you clarify what the problem is? I have checked with live chat and players are allowed to deposit with more than one bank card, as long as the card is registered on their name. 

This is what I found in regard to withdrawals:

"Cash outs will be credited to a player’s original deposit method, unless otherwise offered by the site. If you cannot receive your cashout through your original method of deposit, please contact us."

Why your deposits are being returned to you? Have you been accused of multiple accounts or breaching depositing rules? I hope, we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear LaTasha,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

They said I used 2 many cards I have the same 3 cards all have my name on them

Dear LaTasha,

Do I understand it correctly that you have used 3 different cards to deposit funds into your account and now you’re not allowed to place a withdrawal?

Your very right..

Thank you very much LaTasha for providing all the necessary information. I will transfer now your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello LaTasha.

I have checked your case, and I have some theories what might goes wrong, but the best would be to ask casino representatives to investigate what happened.

Luckland casino representatives could you please help LaTasha.

Thanks.

We would like to ask the Luckland Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I am in contact with a casino representative. He will post his reply here soon.

Dear LaTasha,

We Couldn't find your username based on the details written in your casino guru's account,

Please provide us the username used for the Casino,

Kind Regards,

Luckland Casino.

Dear LaTasha,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.