Magius Casino - Player’s withdrawal has been delayed.

I requested a withdrawal of $700.00 on 24/07/2026. Magius’s own terms state withdrawals are processed within 3–4 business days. As of today (01/08/2026), 8 days later, the withdrawal remains stuck at "Under review" (step 2 of 5) and has not progressed to "Approved" at any point.

I have contacted live chat support multiple times asking for a specific processing date. Each time I have been given a generic, scripted response stating the request is "being given attention" or has been "highlighted to the finance team as a priority," with no processing date, no escalation reference number, and no explanation of the actual delay. On 01/08/2026, I received an identical scripted paragraph word-for-word from support on two separate occasions, and support staff explicitly told me they cannot access information from the finance team.

I am requesting Casino.guru’s assistance in obtaining a specific processing date and resolution of this withdrawal, given the operator has been unable or unwilling to provide one directly.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Rhendy1983,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The cancelled my withdrawal due to the method of withdrawal: so now I’ve tried again using bank transfer and I’ve been waiting again since the 3rd of August! For what? For them to review it all over again???? Nothings changed for goodness sake

Dear Rhendy1983,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I requested another withdrawal and yet again it was rejected. According to Magius it was my bank that returned the funds to them. It’s an absolute joke! So to answer your question I’m still waiting for my money.

I’ve recently also changed my surname legally due to marriage so I let them know this. I also sent them a copy of my marriage certificate along with a copy of my new ID/ drivers license and also a copy of my change order of name certificate everything they could possibly want. Then I receive an email back from them saying I need to use the email address associated with my login, which is fair enough so I resent everything from the same address that I use with that casino which might I add is verified by them! Only to be told they can’t help me any further because they can’t locate an account associated with that email, what the actual F! It’s $700 for goodness sake! I deposited enough money and win that fairly so pay me! I’m happy to close my account after this because it’s stupid and they are lying thieves

Now I have an even more infuriating issue with this casino, since my withdrawal attempts have been unsuccessful coincidentally they can no longer communicate with me because suddenly they can’t find an email associated with my account. They have actually verified my account which I screenshotted and sent them along with my profile details which was also sent in a screenshot CLEARLY showing my email address was the same as the account I was sending the email from! Despite all my emails trying to explain myself they continue to send back the same email saying they can’t discuss anything further because they can’t verify it’s me because they don’t have an account with that email!!!!

I’m sorry to hear your negative experience with Magius Casino. Please allow me to ask you a few questions so I can understand the situation.

• Do you have access to your account? If possible, please share a screenshot of your player account profile showing your name and email address.
• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Could you please give an approximate date when your account was created?
• You mentioned you recently changed your surname legally. Was this after you created your casino account?

Thank you very much in advance for your reply.

Hi Jean

Yes I do have access to my account

as you can see from the screenshot.

I have had one previous withdrawal with Magius that also had issues but nevertheless it was paid.

my surname change has not occurred with Magius because I can’t speak to anyone so it’s all in my previous name but that should not affect my withdrawal as my account details have not changed

Thank you very much for your reply, Rhendy1983.

Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If you email me, please update the complaint thread as well so I'm notified.

If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Rhendy1983,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Jean

I’ve emailed you as per your request

Thank you for providing the additional correspondence and screenshots. I understand your frustration, particularly since several withdrawal attempts have apparently failed despite trying different payment methods.

To clarify the remaining points before we proceed, could you please provide the following:

• A screenshot of your withdrawal history page, showing the relevant withdrawal attempts, including their dates, amounts, payment methods, and statuses.
• Has the $700 from the latest cancelled withdrawal been returned to your casino balance, and is the full amount currently available?
• You mentioned contacting the casino by email to request your surname change. Since the correspondence you provided does not show the email headers, could you please provide a screenshot of one of those original emails showing the email address you sent it from? This will help us verify whether it matches the email address registered to your casino account.

This information should help us better understand the repeated withdrawal failures and the conflicting information regarding your registered email address.

Thank you in advance for your cooperation.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Rhendy1983,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean