Spinanga Casino Review

The player from Greece had requested a withdrawal of 1,050 euros a week prior, but the casino had not adhered to their stated three-day processing timeline. She had expressed her frustration over the delay and lack of communication from the casino, despite not having been asked for account verification. We had advised the player about the typical 14-day waiting period for withdrawals and extended the complaint timer by 7 days. However, due to the player's non-response to our subsequent messages, we were unable to proceed with the investigation and had to reject the complaint.

The player from Finland had a pending withdrawal that exceeded the processing time he was used to. Despite having already submitted the required documents, there had been no response from the casino. The player expressed dissatisfaction with the casino's communication and delay in processing the withdrawal. The player later confirmed that the casino had processed the payment. The issue was resolved successfully.

The player from Germany had initiated three withdrawals of €500 each, but after 4 days, his account was closed for review. Despite repeated attempts to contact the casino via live chat and email, the player had received no response. In total, €1500 in withdrawals were pending, and €4000 remained in the locked account. The player later admitted to using his girlfriend's account to make a deposit, which was a violation of the casino's terms and conditions. As a result, the casino permanently blocked his account. We had explained the importance of using one's own payment method and the potential legal implications of violating these rules. Due to these reasons, the complaint was rejected.

The player from Switzerland had been waiting for his third payout from Spinanga for over 17 days, despite the previous two payouts having taken about 5 business days. The player's repeated inquiries to the live chat were met with a request to be patient. We had asked the player to provide more information about his winnings and whether he used a bonus. However, the issue resolved itself as the player received his payout and confirmed the resolution, leading us to close the complaint.

The player from Finland is having trouble withdrawing €500 from Spinanga Casino due to a payment intermediary's error. The player made a new withdrawal and was told they would have to wait another three days.

The player from Germany was still awaiting an initial payout of 50 Euros from March 2024, despite verification confirmation, and had an additional win of 250 Euros that needed to be processed. We reached out to the player for more information to understand the situation, however, the player did not respond to their messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

The player from Greece had requested a withdrawal of 260 euros 10 days prior and it had not been processed. He had been assured that the money would be deposited promptly. The player reported that he hadn't been asked for identification by the casino. After the complaints team had advised waiting for 14 days since the withdrawal request, the player confirmed that he received his winnings on the 15th day. The issue had thus been resolved successfully.

The player from Finland had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The issue escalated when the casino declined the player's withdrawal without providing a reason and the player was unable to submit any KYC documents on the casino's website. Despite the Complaints Team's offer to intervene and help, the player decided to give up on the complaint. Consequently, we closed the complaint due to the player's lack of interest in pursuing the matter further.

The player from Greece had used a 100% deposit bonus and free spins at a casino. After playing for several hours, the casino had deducted the bonus and the player's winnings, stating that the redeem period for the bonus had expired. The player had claimed that only 4 hours had passed since he activated the bonus. We had requested evidence from the player to support his claim, including screenshots of the transaction history and a conversation with the casino's customer support. However, the player had failed to respond to our request within the given time frame, leading us to reject the complaint due to lack of evidence.

The player from Spain had faced issues withdrawing his 1200€ winnings from an online casino. Despite the casino's assurances, the withdrawal had been delayed, leading the player to spend his winnings. The player had expressed dissatisfaction with the casino's withdrawal processing time. However, as the player had spent all his winnings while waiting for the withdrawal approval, the Complaints Team had been unable to provide further assistance and the complaint was rejected.

The player from Poland had been waiting for a withdrawal for 8 working days. The casino's support was not providing sufficient responses to the player's emails and messages, typically repeating the same answer. The player claimed this was their first withdrawal and they did not use any bonus. Despite our advice to wait for 14 days for the withdrawal process, the player insisted on a quicker resolution. We extended the timer for response by 7 days, however, the player did not respond further. Consequently, we couldn't investigate the issue further and had to reject the complaint.

The player from Greece had struggled with a delayed withdrawal of 400.00 euros. The casino had attributed this delay to issues within their finance department, but did not provide a clear explanation or resolution timeframe. Following advice from our team, the player had waited for 14 days before following up on the issue. After the waiting period, the player confirmed that she had received her winnings. As a result, we had marked the complaint as 'resolved'.

The player from Germany had been dealing with a withdrawal issue. The casino had rejected the proof of eWallet and transaction history multiple times. The player's attempts to receive support had been unsuccessful as email support was unresponsive and live chat only provided standard answers. After the player submitted his complaint to us, we initiated a conversation with the casino. Eventually, the player's account was verified and his withdrawal was processed successfully. Despite the resolution, the player had expressed dissatisfaction with the casino's customer service and the lengthy withdrawal process.

The player from Italy had been waiting for his withdrawal for 10 days and hadn't received fruitful assistance from the casino chat support. Despite our team's attempts to communicate with the player and extend the complaint's resolution timeline, the player did not respond. Therefore, we were unable to further investigate the issue. Consequently, the complaint was rejected due to the player's lack of response.

The player from Greece had requested a withdrawal less than two weeks prior to submitting that complaint. Their money hadn't been received yet. The player had two pending withdrawals, one for 500 Euro and another for 299 Euro. After communicating with the Complaints Team, the player had confirmed that the money had been received and no verification was required. The issue had been successfully resolved and the complaint had been marked as 'resolved'.

The player from Italy has been waiting for 12 days for a withdrawal of 150 euros. The casino's customer service has been unresponsive and repetitive, leaving the player feeling frustrated and helpless.

The player from Spain had two withdrawals pending for over a week, which were marked as under review, while also facing a seven-day delay in account verification. The player's account was unverified as the casino had not provided the option for verification. The player also expressed concern about the prolonged withdrawal process, suggesting it encouraged further gambling and potential loss. Despite our advice to verify his account and extend the timer for complaint resolution, the player decided to no longer pursue the case as he had already used the funds. We had to reject the complaint as per the player's request.

The player from Germany had been waiting for a payout for 15 days. After 12 days, the casino requested documents for verification. It had been 3 days since the player submitted the documents and there was still no confirmation. The player had utilized a welcome bonus for his winnings and had been in contact with customer support, who advised him to wait. After some time, the player received his payment and the issue had been resolved. We marked the complaint as 'resolved' in our system.

The player from Spain had been trying to withdraw funds since the previous Tuesday. Despite being told it would take three days, the withdrawal was still delayed. The player was dissatisfied with the customer service responses. His account was verified and his winnings were accumulated with real money, not bonuses. The casino had repeatedly told him that the withdrawal was close to being processed. We extended the timer for response by 7 days, but the player did not respond to our messages and questions. As a result, we could not investigate further and had to reject the complaint.

The player from Greece had experienced a delay in his withdrawal process at the online casino. Despite his efforts to communicate with the casino, he had been repeatedly asked to perform the same actions. After 29 days from his initial withdrawal request, the funds had been credited to his account. The issue had been successfully resolved with the assistance of the Complaints Team.

The player from Greece had had an issue with a delayed withdrawal of 1000 euros from an online casino, despite having made daily contact with the casino's support for over a week. The player had confirmed he had previously made successful withdrawals at other casinos and was not required to undergo KYC verification for this transaction. After the Complaints Team had intervened and contacted the casino, the issue had been promptly resolved and the player had confirmed the completion of the withdrawal.

The player from Spain had been waiting for 8 days for a withdrawal of €165 and had another €100 pending. The casino cited security verifications and account status checks as the reason for the delay. We had advised the player that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and that it was common for withdrawals to take up to 14 days to process. Despite extending the response deadline by 7 days, the player failed to respond, leading to the rejection of the complaint.

The player from Spain had experienced issues with multiple withdrawal attempts of 500€ since 1/03/2024. Despite successfully withdrawing once through Dogecoin, all other attempts using different methods stayed in pending status for days before being cancelled. The player's emails to the support had remained unanswered since 13/03/2024. After communicating with our team, the player managed to resolve the issue independently. Consequently, we marked the complaint as 'resolved'.

The player from Spain had three pending withdrawals that exceeded the stated three business day processing time. The casino had not provided solutions, only generic responses. The player had expressed dissatisfaction with the casino's customer service, describing their responses as generic and robotic. Eventually, the player decided to close his account with the casino due to the unresolved issues. Following this, we marked the complaint as resolved in our system.

The player from Hungary had faced a withdrawal delay since the 17th of March. The casino's customer service had been unresponsive, and she had been logged out from her account while trying to inquire about the withdrawal. The player confirmed the reception of the winnings. We marked the complaint as 'resolved'.

The player from Greece had an issue with Spinanga Casino, where his withdrawal request of 140€ had been stalled for more than the stated processing time of 1-3 business days. Despite the delay, the casino had not requested any identification for verification. After the player raised the issue with us, we had advised him to wait for two weeks to allow the casino to process the payment. When there was no progress, we intervened and invited the casino representative to join the conversation. After our intervention, the player confirmed that his withdrawals had been completed. We then marked the complaint as resolved.

The player from Spain had had her withdrawal cancelled by the casino after 12 days of waiting. The casino had initially explained that the delay was due to a large number of withdrawals. After the player's complaint and our team's intervention, the casino had assured that they had contacted the relevant team to expedite the process. Eventually, the player confirmed that she had received her money. The issue had been successfully resolved with the casino depositing the player's funds after a month.

The player from Greece had experienced a delay with his withdrawal request from Spinanga. The withdrawal process had not advanced even after 10 days and the casino's responses to his queries had been automated. The player had also stated that he had not undergone account verification since the casino had not required it. However, the issue was resolved when the player confirmed that his withdrawal had been completed. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Spain had made several successful withdrawals totaling 800€. Despite having followed the casino's procedures and being told the process would take 3-4 working days, it had been over a week without him receiving his winnings. He had been given the same response by their support team daily. After contacting the casino again, he received a partial withdrawal and used the rest of the funds to bet. The player acknowledged that the withdrawal process took longer than expected but expressed satisfaction with the casino's overall security and reliability. The issue had been successfully resolved and was marked as such in our system.

The player from Spain had experienced withdrawal delays. Despite having waited over five business days, he remained at step two of the withdrawal process for three different withdrawal amounts. The Complaints Team had advised him to wait at least 14 days after requesting the withdrawals before submitting a complaint, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. After the 14-day period, the team attempted to follow up with the player, but he did not respond. As a result, the complaint was rejected due to lack of further information from the player.

The player from Greece had won and attempted to withdraw €1400 in three transactions from Spinanga. However, all withdrawals had remained in the initial stage of processing for a significant amount of time. Despite customer support's advice to be patient, the withdrawals did not proceed. Eventually, the player received all the withdrawals, although each had taken about 10 days. We marked the complaint as 'resolved'.

The player from Greece had been waiting for a week for a withdrawal of 100 euros from Spinanga casino. Despite reassurances from the casino, the withdrawal was still pending. The player asserted that the casino did not require verification at that time. We had extended the response timeframe by 7 days, but due to the player's lack of response, we were unable to further investigate the issue. As a result, the complaint had been rejected.

The player from Spain had been facing delays in withdrawing his winnings from an online casino for over 8 days. Despite his attempts to verify his account and frequent communication with the casino's live chat, the issue remained unresolved. The player also reported that his first withdrawal request of €500 was canceled without any explanation from the casino. Despite our efforts to assist and extend the time for the player to respond, we received no further communication from him. Therefore, we had no choice but to reject the complaint.

The player from Austria had cancelled a bonus after winning at Spinanga casino and requested withdrawals totaling 800€. The process had exceeded the stated maximum of three days and the player's attempts to verify her account had been ignored. The player was initially informed by the casino that verification was not necessary. Later, she was given the option to upload her documents for verification. After a delay of 14 days, she received her first payout but gambled away the rest. The Complaints Team had then marked the issue as 'resolved' and adjusted the disputed amount from €800 to €500, reflecting the amount the player actually received.

The player from Germany had had an issue with a delayed withdrawal from Spinanga Casino. This had been his second withdrawal, the first of which had been processed smoothly. The player had been told different things about the delay by the casino's live chat. We had advised the player to wait until the end of the week and update us on the situation. However, the player did not respond to our further inquiries, leading us to close the complaint due to lack of information.

The player from Greece had been attempting to withdraw money from Spinanga for three weeks. Despite verifying all personal details, the withdrawal requests for 500 and 400 euros were repeatedly cancelled with no reasons given. After the player reached out to the Complaints Team, we contacted the casino to understand the issue. The casino responded by requesting the player's bank information for a manual payment. The player complied and the casino processed the payments successfully. The player confirmed receipt of both withdrawals, resolving the issue.

The player from Greece had reported that his withdrawals had been delayed beyond the stated 2-3 business days. Despite reassurances from the casino's live chat, he had not received his payment and his emails had not been answered. The Complaints Team had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been due to KYC verification or a high volume of withdrawal requests. After extending the complaint resolution period by 7 days, the player had confirmed that his issue was resolved. We then closed the complaint as 'resolved'.

The player from Greece had reported a delay in his three withdrawal requests from an online casino. Despite the casino's assurance of processing, there had been no progress. The player received the first withdrawal after seven days but faced rejection for the second request of 800 euros with no reason given. The casino's customer service had been unresponsive, citing high workload. The Complaints Team had extended the response time by seven days for the player to provide more information. However, due to the player's lack of response, we were unable to proceed with the investigation, resulting in the complaint being rejected.

The player from Germany had reported an issue with three pending withdrawals that had not been processed within the casino's stated 1 to 3 business day timeframe. He expressed frustration and urgency regarding the delay. We had advised the player that withdrawals could sometimes take up to two weeks to process and decided to wait for this period before contacting the casino. After extending the timer by a week, we had to reject the complaint due to lack of response from the player.

The player from Brazil had complained about the casino having removed his VIP status and having set minimum withdrawal limits which had prevented him from withdrawing his winnings. He had confirmed that his account was fully verified and that he had been advised to cancel a withdrawal of 5000 due to the new limits. Despite our attempts to assist, the player had decided to close his account and had requested the closure of his complaint. Consequently, we had respected his decision and closed the complaint.

The player from Italy had been waiting for a withdrawal of €490 from Spinanga for four days. Despite having been informed that the process takes 3-5 business days, the player was distressed as the money had not been received yet. We had advised the player to wait for 14 days for the withdrawal process to be fully completed. After expressing his desperation, the player confirmed that the money was received after five days. We then closed the complaint as it was successfully resolved.

The player from Spain had three withdrawals pending for more than the site-stated processing time of 1-3 business days. The player's attempts at resolution via chat had been unsuccessful with the service shutting down upon complaint. Despite the player's account being verified, the casino had not processed his withdrawals. We had advised the player to wait for two weeks for the payment to be processed and kept the complaint open for further developments. However, the player failed to respond to our messages and questions, leading us to reject the complaint due to lack of further information.

The player from Greece reported that withdrawal requests were not being processed in a timely manner. In an attempt to resolve the issue, we asked the player several clarifying questions about the withdrawal request, previous withdrawals, KYC verification, and the nature of the winnings. However, despite extending the response timer by 7 days, the player did not respond to our inquiries. As a result, we were unable to investigate the case further and had rejected the complaint.

The player from Greece had had issues with processing a withdrawal of his deposit and winnings, totaling 119 euros, from Spinanga3. Despite his attempts to reach out to their customer service, he had received no response. After the complaint had been filed, the casino had restored the player's balance and apologized for the inconvenience. Consequently, the player had considered the issue resolved and the complaint had been marked as 'resolved' by our team.

The player from Italy had requested self-exclusion from Spinanga, but after depositing another €20 and increasing the balance to €35 in slot play, his account had been closed. He had contacted customer support requesting a return of his winnings, but his request had been declined. The player had claimed that he hadn't breached any casino terms and conditions. He also mentioned that he couldn't verify his account as the system had informed him that verification wasn't needed at that time. The casino had confirmed that they had received the player's bank information and the payment was being processed. The player had confirmed receipt of an email from the casino regarding the payment and confirmed he considered the issue resolved.

The player from Finland had made a withdrawal request which was initially indicated as fine, but had been canceled after four days without any given reason. The player had been awaiting an explanation via email. However, the issue had been resolved successfully with the player confirming that his withdrawal request, made on February 6, 2024, had been successful on February 14, 2024. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Finland had faced difficulties withdrawing his funds due to claims of self-cancellation. Additionally, the verification process had taken two weeks and some documents were not accepted, which caused the player to gamble away his remaining funds out of frustration. We had explained that the Know Your Customer (KYC) process was crucial for verifying the identity of players and ensuring the rightful ownership of funds. Since the player had already gambled away his winnings, there was limited recourse available to us.

The player from Greece had made three withdrawal requests totaling 493€ since 30th January 2024, but the process was delayed due to alleged technical issues on the casino's website. The player had expressed frustration over the delay and the casino's lack of communication. Despite the casino's claim that no verification was needed, the withdrawal process took longer than expected. However, the issue had eventually been resolved, and the player confirmed receipt of her winnings. Consequently, we had marked the complaint as 'resolved'.

The player from Rhineland-Palatinate, Germany was experiencing issues with a withdrawal of 6000 euros from Spinanga. This had been ongoing for over a week despite previous smooth withdrawal processes. We attempted to resolve the issue by asking for further details from the player. However, the player failed to respond, leading us to reject the complaint.

The player from Greece experienced a delay in the verification process for his €150 withdrawal that had been ongoing for a month, causing him frustration. Despite our attempts to communicate and gather necessary information, the player did not respond to our messages and inquiries. As a result, we were unable to proceed with the investigation and rejected the complaint.

The player from Greece had issues with the casino's withdrawal and payment history features. Despite previous successful transactions, their payment history had shown an "indefinite status". The player had been worried about potential intentional delays and the risk of not receiving their money. After several days, the player reported that they had received their money and wished to close the complaint. Consequently, we had marked the complaint as 'resolved'.

The player from Germany had been trying to close her account for 2 days, but her requests had been ignored. She couldn't get through to anyone via email or live chat and she expressed a concern about losses she had incurred in the meantime. We had explained the difference between account closure and self-exclusion and asked the player to specify the reason for her account closure. We also requested the account closure requests she had sent to the casino. The player didn't respond to our messages and questions, which led us to reject the complaint due to lack of further information.

The player from Greece has requested a withdrawal that remains unprocessed. Furthermore, his account is currently under review and the casino's website is reportedly undergoing maintenance. The issue may have been resolved but the player stopped responding, therefore the complaint was rejected.

The player from Greece had experienced a delay in the deposit of funds into his casino account for the second time. He had attempted to communicate with the casino through live chat, which had resulted in his account being logged out. Upon our advice, the player had provided payment confirmation to the casino to locate the missing balance. The issue had eventually been resolved as the funds were added to his account, and the complaint had subsequently been closed.

The player from Rhineland-Palatinate had had an issue with three pending payments totaling 1200 Euros at Spinanga. Despite the casino's policy having stated a 1-3 days processing time, the payout requested on January 10, 2024, had not been processed, leading the player to suspect an intentional delay. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. After extending the complaint's timer by 7 days, the player reported that the issue had been resolved and he had received the money.

The player from Germany had reported that she requested a withdrawal from Spinanga Casino. She had been asked to provide personal information and despite doing so, the withdrawal had not been processed. The player's first withdrawal attempt was cancelled due to a supposed technical issue. She then tried a manual payout, but was informed in the chat that she had not specified the amount of the payout. After setting up a Skrill account for the transaction, the finance department attempted to transfer a portion of her winnings via bank, contrary to her instructions. After more than four weeks, the player finally received her money via bank transfer. The issue was resolved after the Complaints Team intervened and invited the casino representative to join the conversation.

The player from Germany had a delayed payout from the casino that exceeded the specified 3 days limit stated in the casino's terms and conditions. He had attempted to resolve it through live chat, but experienced consistent logging out from his account. The casino later cancelled his withdrawal without providing any reason. The player also claimed that he had been on a blacklist at all online casinos due to gambling problems, but was still able to play at this particular casino. He had requested a refund of all his deposits. We had informed him that the casino, licensed under Curacao Antillephone, was not obligated to self-exclude him based on previous self-exclusion requests made at other online casinos. The player, dissatisfied with our response, requested to delete his Casino Guru account and we were forced to reject the complaint.

The player from Greece had three pending withdrawals of 500 euros each and an additional 1600 euros in his account that he could not withdraw due to the existing pending withdrawals. He was not satisfied with the response from the support team and wished to withdraw all the funds and leave the website. Despite our advice to be patient and wait for the withdrawals to be processed, the player insisted that the casino was deliberately delaying payment. He had not provided any proof of his claims or responded to our requests for further information, leading us to reject the complaint due to lack of evidence.

The player from Canada had deposited CAD 292.82 (0.097934 ETH) worth of cryptocurrency into his casino account but it never appeared. Despite having provided proof of successful transactions via blockchain, the casino's support team had failed to assist him. After the player had submitted a complaint, the casino eventually added the missing funds to his account. We had confirmed the resolution and marked the complaint as 'resolved' in our system.

The player from Greece had reported a delay in the reflection of his second deposit in his casino account. Despite having contacted the casino's live chat multiple times, he had received no resolution. We had advised him to contact his payment provider and refrain from making further deposits until the issue was resolved. The player later confirmed that his deposit had been added to his casino account. We then closed the complaint as 'resolved'.

The player from India has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had an active self-exclusion in sister casinos due to a gambling problem. The player believes that he should not have been able to register a new account with Cadabrus Casino. The issue was successfully resolved, the player's deposit was refunded.

The player from Canada is experiencing difficulties withdrawing funds because he cannot request the withdrawal via preferred payment methods. The issue was resolved, and the player eventually received his winnings.

The player from Italy had an issue with two pending withdrawals totaling 500€ that had remained unprocessed after two business days. The player later confirmed that the issue had been resolved and the withdrawals had been successful.

The player from Greece had been waiting for his withdrawal request to be processed since 18/03, and had been receiving the same response from the casino each time he contacted them. The player confirmed that he had not been asked for verification, the winnings were not from bonuses, and this was his first withdrawal request. Following the interaction with the Complaints Team, the player's issue had been successfully resolved. The complaint had then been marked as 'resolved' in the system.

The player from Austria had been waiting for a withdrawal since March 20, 2024, and was consistently told there was a delay. Despite the terms and conditions stating the payout should have occurred within two to three business days, the player hadn't received any response to their emails. The payout amount was 250 Euro. She had played and wagered real money and bonus credit. After our intervention and following up with the player, we found out that the payout had been successfully processed and the issue was resolved.

The player from Greece had been waiting for a withdrawal of 1,500 euros to be processed for over 3 days, in contradiction to the casino's terms and conditions. Despite daily communication with the casino's representatives, the status remained 'under review'. The player stated that her account had not been verified and the winnings were from real money, not bonuses. We recommended that she wait 14 days for the payout to be processed and initiate the verification process to expedite it. Eventually, the player confirmed she had received her money.

The player from Germany experienced a delay in cashing out winnings. The casino's response to inquiries had always been that they were working on it, surpassing the stated processing time of 1-3 days in their T&Cs. The player also alleged that the casino attempted to debit €500 from his account. After intervention by the Complaints Team, the casino confirmed that the player's pending withdrawal had been processed. The player confirmed receipt of his winnings, expressing gratitude for the Complaints Team's assistance in resolving the issue.

The player from Greece had reported a delay in his withdrawal request from the online casino. Despite adhering to the casino's withdrawal limit of 500 Euros, he hadn't received any response from the casino nor was his withdrawal processed. After the Complaints Team had advised him to wait for at least 14 days since the withdrawal request, the player confirmed that his withdrawal had been completed successfully. Consequently, the Complaints Team had marked the complaint as resolved.

The player from Germany had deposited 50 Euros to her casino account but the funds were not credited. Despite having repeatedly reached out to support, she had received the same response without resolution. We had advised her to contact her payment provider and refrain from making further deposits until the issue was resolved. Fortunately, the player informed us that she had received her funds back into her account. We had marked the complaint as 'resolved' in our system.

The player from Italy accuses the casino of unlawfully closing his account and confiscating his winnings, alleging he broke their terms and conditions by depositing with a card not under his name. The player denies the accusations, and after numerous attempts to negotiate, the casino has defended its decision. We contacted the casino and after reviewing the situation once more, the casino decided to reimburse the player but keep their account closed in accordance with their terms and conditions. The player received their winnings and the matter was confirmed 'resolved'.

The player from Germany had deposited €33 into his Casinia account. The amount had been debited from his bank account but was not reflected in his Casinia account. After a certain period of time, the player confirmed that the casino had resolved the issue and his deposited funds had been credited to his account. Consequently, the complaint had been marked as 'resolved' by the Complaints Team.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later informed us that she received her money, so the case could be closed as resolved.

The player from Germany cannot access his account, which has been temporarily blocked for checks for almost a week and a half. His funds are being held in the casino account. We closed the complaint as resolved since the casino restored the bonus, which the player confirmed afterwards.

The player from Poland had his account blocked without further explanation. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany wagered a bonus of €30. Unfortunately, the winnings were not credited to his account. The issue was successfully resolved as the casino added the missing amount to the player's balance.

The player from Brazil had her account in the casino blocked. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany was accused of breaching the General T&Cs. The casino blocked his account and confiscated his winnings. The issue was successfully resolved as the casino decided to reopen the player's account and reinstated their balance.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had been waiting on multiple withdrawal requests for 14 days, despite the casino's terms and conditions having stated a 3-day processing time. Customer support had repeatedly informed him of delays. After the player's complaint was forwarded to the Complaints Team, they had invited Rabona Casino's representatives to join the discussion. The casino responded by confirming that the pending withdrawals had been paid. The player confirmed the receipt of his withdrawals, and the issue was marked as resolved by the Complaints Team.

The player from Greece had had difficulty withdrawing his winnings of 800 euros from an online casino due to address verification issues. Despite having been a VIP member and having repeatedly requested account verification, the process had remained incomplete for a year. The casino had claimed that the player's bank, Revolut, had blocked the withdrawal due to insufficient address verification. The player had provided all the necessary documents for verification, but the casino had kept asking for additional ones. After a long process of communication and mediation, the casino had finally processed the player's withdrawal. The player had confirmed that he had received his winnings. The complaint had been resolved with the help of the Complaints Team.

The player from Poland had been experiencing ongoing withdrawal issues at an online casino. Despite successful verification and assurance from customer support, his withdrawal requests were continually canceled with the explanation that they were "under review." The player confirmed that his account was accessible, he played roulette and sports betting and did not use any bonuses. The player reported that he had finally received his money. The issue had been marked as resolved.

An Italian player had deposited 150€ into Rabona. After he increased his balance to 1200€, his withdrawal request initiated an account restriction, numerous document requests, and a subsequent account closure. The casino also cancelled his ongoing bank transfer. He wanted to regain access or receive a refund. After a thorough investigation and communication between the player, the complaints team, and the casino, the casino decided to pay out the confiscated balance of the player's account. The player confirmed he received the full amount as promised by the casino. The issue has been successfully resolved.

The player from Austria had been trying to verify his account for two months, but all seven address confirmation documents he submitted were rejected. His identification card and transaction history had been accepted by the casino. The player initially submitted an altered bank statement, which was rejected. He then provided an unedited version but faced continued rejections. After a lengthy back-and-forth with the casino and the mediation of the Complaints Team, it was discovered that the player had mistakenly registered his account with the wrong country of residence. Once this was corrected, the casino successfully verified the player's account and he was able to withdraw his winnings.

The player from Greece had complained about a prolonged withdrawal process. He had experienced difficulties with the withdrawal method, as it had shown a different method (Visa) than what he had used for deposit (Mastercard). He had also mentioned receiving unclear information from live support and non-responsive support emails. The player later reported that the issue had been resolved after multiple interactions with the casino's live chat. We had subsequently marked the complaint as 'resolved'.

The player from Greece had won on a slot game, but the winnings weren't credited to the account and no win record had been made, despite bet records having been registered. The player was awaiting an email explanation from the casino. The player had provided a screenshot of the bet transaction as evidence. The Complaints Team had asked for additional evidence and the complete game history. After some time, the player confirmed that the issue had been resolved and the casino had paid the winnings. Consequently, we had marked the complaint as 'resolved'.

The player from the United Kingdom is facing delays in withdrawing their winnings. Despite placing a withdrawal request on 12/21/2023, as of 12/26/2023 the status is still pending. The casino's customer support advises to wait. The complaint was resolved as the player got paid out.

The player from Brazil had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player initially reported a delay in receiving a withdrawal of 200 BRL, which was later successfully paid by the casino. However, a subsequent withdrawal request of 832.00 BRL faced issues due to a systemic error at the casino's end. Despite the casino's stipulation of a 3-day processing period, the player hadn't received his funds by the fourth day. After our team advised patience and allowed the casino two weeks to process the payment, the player confirmed that he had received his withdrawal. Consequently, we had marked the complaint as resolved.

The player from France faced account closure after requesting two withdrawals. All requested verification documents were submitted and approved by Rabona before the account was closed. The player informed us that he received his winnings and the complaint was closed as resolved.

The player from Canada is experiencing difficulties completing account verification in the casino. We contacted the casino and found out that the player's account had been verified. Later the casino informed us that the payout has been processed. The player confirmed receiving his winnings and we closed the complaint as resolved.

The player from Greece requested a few withdrawals less than 2 weeks prior to submitting this complaint. They have not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player's account got closed as he did not pass the verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. After an external conversation with the casino, it was ultimately willing to reconsider its decision and decided to pay the player. The player confirmed a successful withdrawal more than 2 months after the withdrawal request was made. The complaint is resolved.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has been blocked after requesting a withdrawal. The casino accused him of opening multiple accounts. The casino responded to the complaint and stated that the player's account had been closed in error. They apologized for the confusion and informed the player that the account was reopened, so they could proceed with making a withdrawal. The player confirmed receipt of their payment and so the issue was resolved.

The player from Poland requested a withdrawal almost three weeks prior to submitting this complaint. The payment was delayed due to issues on the payment provider's side. The player received his funds approximately 6 weeks after the withdrawal request was made. The complaint is resolved.

The player from Hungary is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal a few days ago, but it’s been pending since probably due to ongoing verification. The player later confirmed that she received her winnings, therefore we marked the complaint as resolved.

The player from Germany deposited funds into their casino account but the amount was not credited to their balance. All missing funds were credited to the player's account 2 months later. The reason for the delay is unknown. After the player's confirmation, the complaint was closed as 'Resolved'.

The player from Spain had deposited 700 USDT into the casino, won, and had tried to withdraw a total of 1480 USDT. The casino had limited the withdrawal amounts and cancelled the remaining withdrawal attempts. The player had not received assistance from customer service and had wished to withdraw the remainder. After the player had submitted a complaint, we had asked for more information about the withdrawal issue and the player's account verification status. The casino had responded by stating that the withdrawals were cancelled due to incomplete account verification. Once the account had been verified, the player had been able to withdraw 500 USDT and chose to leave the remaining balance for future betting. The player had expressed satisfaction with the resolution and gave permission to close the complaint.