Spinanga Casino Review

The player from Greece had requested three withdrawals 12 days ago, but they had not been processed yet. The Complaints Team intervened and communicated with the casino, which confirmed that the withdrawals were eventually processed. The player received the funds shortly thereafter. The issue was marked as resolved in the system.

The player from Portugal experienced delays in processing a withdrawal that had been pending for two weeks, despite canceling and requesting a new withdrawal. The casino cited a high volume of requests as the reason for the delay, and the player believed the issue might have stemmed from the higher withdrawal amount. The issue was resolved when the player received the owed amount after further communication with the casino. The complaint was marked as 'resolved' by the Complaints Team.

The player from Germany had requested a refund from the casino weeks ago but had not received a response and was unable to access chat for assistance. She detailed her experience of consistently losing money without any winnings and expressed frustration over the lack of communication from the casino. The Complaints Team had intervened by extending the response time for her complaint and advising her to provide concrete evidence to support her claims. Ultimately, the case was closed due to insufficient evidence, and the player was encouraged to pursue legal action if she chose.

The player from Brazil had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. After multiple cancellations and delays from the casino, the issue was escalated, and the Complaints Team intervened. Following communication with the casino, the player confirmed that the withdrawal had been successfully processed and received in their account. The complaint was marked as resolved, though the player expressed dissatisfaction with the casino's support throughout the process.

The player from Hungary had deposited into the casino and utilized a first deposit bonus, but after wagering the winnings, his balance was almost entirely voided. Support acknowledged a potential system error regarding a "max release" issue but had not provided any resolution or updates despite repeated inquiries, leaving him with no information on the status of his funds. The issue was resolved when the casino added the funds of 18,637 HUF to his account, leading the player to consider the case closed.

The player from Germany is struggling with verification at Spinanga Casino, as their account statement is repeatedly rejected without explanation. Attempts to resolve the issue through live chat are unsuccessful, and no email communication is received from the casino.

A player at Spinanga Casino complained that their account was placed under review without notice, preventing them from accessing it or withdrawing funds. After contacting customer support, they were told to wait for an email, but no resolution was provided even after several days. The player claims they did not violate the casino's terms and conditions and suspects their access is being unfairly blocked. The issue remains unresolved.

A player at Spinanga Casino complained about being unable to withdraw their $9,500 winnings, as their withdrawal requests were repeatedly rejected. They attempted to withdraw in small amounts due to the casino’s limit but faced delays and no resolution. After making a new withdrawal attempt in cryptocurrency, the player received a partial payout but still had issues with the remainder. The complaint remains unresolved.

The player from Spain faced issues with a withdrawal of 1200 euros that had been canceled three times. She reported that despite not using a bonus, the casino required her to play with the funds before withdrawing, and she noted a discrepancy in the amount shown as well. The Complaints Team was unable to resolve the issue due to a lack of response from the player to requests for additional information. Consequently, the complaint was rejected.

The player from Italy faced difficulties withdrawing funds, encountering repeated generic responses about long wait times and multiple withdrawals. On that day, the casino closed their account, accusing them of being a compulsive gambler with a pre-filled message. The issue was resolved when the player received their winnings.

The player from Greece had requested a withdrawal on 21/9, but it remained at the processing stage with the casino asking for patience. The player had expressed concerns over the delay, noting it was his first withdrawal and he had not been informed about potential processing times. The issue was resolved when the player confirmed receipt of his winnings.

The player from Greece had been waiting since September 15 for a withdrawal that remained unresolved as of September 26. Support had informed him that the delays were due to a heavy workload. The Complaints Team had extended the response time by 7 days for further clarification, but the player did not respond to inquiries. As a result, the complaint was rejected due to a lack of information for investigation.

The player from Greece had two pending withdrawals of 250€ each at Spinanga casino that had not been credited after two weeks. Despite daily emails, the casino only responded with apologies for the delay. After the player's complaint was addressed, the issue was resolved, and the player confirmed that the funds had been received. The complaint had been marked as 'resolved' in the system.

The player from Italy had initiated a withdrawal request of 500 euros on Spinanga, but the request had not been accepted six days later, exceeding the maximum time limit for verification. The player found communication with the support team frustrating and unhelpful. The issue remained unresolved as the player did not respond to follow-up questions from the Complaints Team, leading to the rejection of the complaint.

The player from Austria had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team had extended the response time for the player, but due to a lack of communication from him, the complaint was unable to be investigated further and was rejected.

The player from Canada reported a glitch on Spinanga's website where completing a collection did not yield the promised prize after spending coins. Despite having reported the issue in August and sought assistance from both live chat and their VIP manager, he had not received a response or resolution. After a lengthy process, the issue was resolved, and the player confirmed that assistance was no longer required, we marked the complaint as 'resolved' in our system.

The player from Switzerland had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had been unable to assist further due to the player's lack of response to inquiries regarding the status of the withdrawal. As a result, the complaint had been rejected.

The player from Latvia had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team analyzed the situation and found evidence of duplicate accounts, which was a violation of the casino's terms and conditions. As a result, the casino decided to close her account and void any winnings associated with it. The complaint was rejected, and the casino acted in accordance with its policies.

The player from Greece had made three withdrawal requests that had not been credited to her account for almost a week. Customer service had apologized and placed her in a priority queue due to the significant amount, but she remained anxious as others had also not received their funds. The issue had been escalated to the Complaints Team, which facilitated communication with the casino. The casino confirmed that the withdrawals had been processed, and the player was informed that funds could take an additional 3-5 working days to appear in her account. Ultimately, the complaint was rejected due to the player's lack of response to further inquiries.

The player from Spain's account had been blocked without explanation, leaving a pending withdrawal of €300 and €400. The account status had shown that it was under review. The issue was resolved when the player confirmed that their account had been unlocked and they successfully received their withdrawal of €500 on 9/20 without needing verification.

The player from Brazil faced a problem with a pending withdrawal of 1500.00, which had not been processed since the 2nd. She repeatedly received the same response to be patient and expressed frustration over the ongoing complaints about the casino without any resolution. The Complaints Team extended the response time by 7 days for her to provide the needed information. However, due to a lack of response from her, the complaint was unable to be investigated further and was rejected.

The player from Greece had been waiting for 7 days to withdraw real winnings, but the funds had not been received. Despite daily communication with customer service, he continued to receive the same responses and was concerned about losing his money. The Complaints Team had acknowledged the issue and extended the response time by an additional 7 days for further investigation. However, due to the lack of response from the player during this period, the complaint had been rejected.

The player from Italy requested a withdrawal on 01/09/2024, but despite the casino's stated payment timeframe of 5 days, he had not received the funds by 06/09/2024. Despite reaching out via email and live chat, he only received automated responses. The Complaints Team extended the timeframe for processing the withdrawal but ultimately had to reject the case due to the player's lack of response to their inquiries. The player retained the option to reopen the complaint in the future if he chose to resume communication.

The player from Finland had a pending withdrawal made on August 22, 2024, which the casino was not processing despite assurances of safety. He received repeated requests for patience, with the casino attributing the delay to the payment provider. After he informed the casino of his complaint, the payment was processed. The issue was marked as resolved by the Complaints Team upon confirmation from the player.

The player from Germany had been waiting for two weeks to withdraw her winnings of 800 Euros, with only partial withdrawals under processing and no updates from support. After canceling a previous withdrawal of 300 Euros, she subsequently withdrew 500 Euros and 330 Euros but had yet to receive any funds. The Complaints Team had extended the investigation period to allow her time to respond, but due to a lack of communication from her, the complaint was unable to be investigated further and was rejected.

The player from Germany had won 400 euros on 22.08.24 but had repeatedly received the same response from customer support, leading to suspicions of fraud. After further communication, it was confirmed that she had received her winnings, and the complaint was marked as resolved.

The player from Spain had requested a withdrawal on August 8, which remained in processing after more than three weeks. Despite repeated inquiries, the casino consistently stated there was a delay but assured that the money was safe. We attempted to gather additional information from the player to assist with the issue but received no response. As a result, the complaint was rejected due to the lack of information needed for further investigation.

The player from Brazil had made a withdrawal on the 21st, which had not yet been paid despite being informed it would take 3 business days. The casino had continued to ask for patience, claiming she was in the queue to receive her funds. After a 14-day waiting period, the Complaints Team had reached out for an update but did not receive a response. As a result, the complaint was rejected due to lack of communication from the player.

The player from Greece had requested a withdrawal of 400 euros two weeks prior and had continued to seek updates, but had only received reassurances to be patient. Despite being informed that no further account verification was needed, she felt deceived and anxious about the situation. The Complaints Team had extended the response time by 7 days for further communication; however, due to a lack of response from the player, the complaint was rejected.

The player from Greece had made two withdrawal requests that had not been processed within the three working days specified in the casino's terms. Despite repeated inquiries, she continued to receive the same generic response about the safety of her withdrawals. The issue was resolved after the Complaints Team intervened, confirming that her account was verified and the withdrawal was approved by the casino. The complaint was then marked as 'resolved' in the system.

The player from Greece had requested a withdrawal 20 days prior but had yet to receive the funds. The Complaints Team had attempted to assist by seeking clarification on the player's previous withdrawals and KYC status. However, due to a lack of response from the player regarding the inquiry, the investigation could not proceed. As a result, the complaint was rejected.

The player from Greece had made three withdrawal requests from Spinanga, with the first request dating back 15 days. Despite sending over 20 emails and having more than 10 live chat conversations, all requests remained under review with repetitive reassurances from the casino. The Complaints Team had facilitated the resolution of the issue, and the final withdrawal was completed after 19 days. The player expressed dissatisfaction with the casino's payment processes and stated he would not engage with them again. The complaint was marked as resolved in the system.

The player from Italy faced difficulties withdrawing funds from the casino, with a withdrawal made on 07/25/2024 being declined without explanation. After following customer support's instructions for a second withdrawal on 08/05/2024, the player still had not received any payment as of 08/19/2024. The issue was resolved when the player received the funds after about a month, following multiple communications with the casino's support team. The complaint was marked as 'resolved' in the system.

The player from Germany experienced a delay in withdrawal despite the casino's stated policy of a maximum of 3 business days. After over a week, support continued to provide unsatisfactory responses. The player confirmed that the withdrawal request had been submitted on August 12th and that the winnings had been accumulated without a bonus. After 8 working days, the player finally received the amount, and the issue was marked as resolved by the Complaints Team.

The player from Italy had not received a withdrawal of 50 euros made on August 11th, despite it being over 5 business days since the request. The issue was resolved after the player confirmed that the withdrawal had finally been disbursed. The Complaints Team marked the complaint as 'resolved' in their system.

The player from Greece found the casino's withdrawal process unacceptable due to excessive delays, contrasting with other companies where funds transferred within 10-20 minutes. He expressed dissatisfaction with the overall communication as well. The Complaints Team was unable to investigate further due to the player's lack of response to inquiries, which resulted in the rejection of the complaint.

The player from Brazil had requested a withdrawal of 1755.0 on 08/08 and, after waiting the indicated processing period of three business days, had not received the funds. He continued to receive vague responses from chat support regarding ongoing delays and questioned the casino's reliability. The complaint was resolved when the player eventually received a partial withdrawal on 08/10, while the initial request was denied. The casino was advised to improve withdrawal processing times for a better player experience. The complaint was ultimately rejected due to the player's lack of response to follow-up inquiries.

The player from Brazil had requested a withdrawal on 07/30/2024 from spinanga.com, but the funds had not been received despite the 3 to 5 business day processing time having passed. Daily contacts to support had only resulted in being told it was "in progress." The Complaints Team had acknowledged the issue and extended the response time for further assistance. However, due to a lack of response from the player, the complaint was unable to be investigated and was consequently rejected.

The player from Austria had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The issue was resolved successfully as the player received the withdrawal from the casino. The complaint was marked as 'resolved' in the system.

The player from Brazil had deposited, placed bets, and won 1230, but had not received her winnings after five days. Her repeated attempts to contact support were met with no effective response. The Complaints Team had extended the response time but ultimately had to reject the complaint due to the player's lack of response to inquiries. Consequently, the investigation could not proceed.

The player from Brazil had initiated a withdrawal on July 26th and, as of August 1st, had not received the funds. Despite daily inquiries, the status had remained 'under review,' exceeding the 3-business-day timeframe stated in the terms. The Complaints Team had extended the inquiry period by 7 days; however, due to a lack of response from the player, the complaint was ultimately rejected.

The player from Italy had requested a withdrawal on 07/22/2024, and it had remained pending. Initially, they were told it would take 3 to 5 days, but they were later informed of delays due to high winnings over the weekend. The player sought an explanation for the delay. The issue was resolved after the player confirmed that the withdrawal had been processed successfully. The Complaints Team marked the complaint as 'resolved' in their system.

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. Despite the account indicating no authentication was needed, the player did not respond to follow-up inquiries. Consequently, the complaint was rejected due to lack of response.

The player from Greece made a withdrawal request on 04/07, but after 6 business days, it had not been processed. The finance department had not responded, and live chat interactions were unhelpful. The player was advised to wait 14 days before escalating the complaint. After the extended period, the player failed to respond to follow-up questions. Consequently, the complaint was rejected due to the lack of response from the player.

The player from Spain had requested three withdrawals of 800 euros each on July 6th and sent the required documentation as instructed, but had not received any response. Despite being told that no verification was needed, the finance department kept asking the player to wait. We advised the player to be patient and wait at least 14 days. The player later confirmed receiving the money for all three withdrawals. The complaint was marked as resolved.

The player from Spain had completed all collections, including the Animals collection, and was supposed to receive a €2100 bonus. Despite the collection showing as complete, the bonus had not been credited. The player contacted the casino, but they continued to evade the issue. The casino eventually credited the bonus to the player's account after intervention. However, due to lack of confirmation from the player, the complaint was rejected.

The player from Spain requested a withdrawal of 100 euros, but after 6 days, the status remained under review without any substantial response from the casino. We advised patience, noting that withdrawals could take several days to process. Despite extending the response time, the player did not respond to our messages. Consequently, the complaint was rejected due to lack of response.

The player from Poland faced withdrawal delays for almost a month, with two attempts canceled due to technical issues. The online chat support assured that the funds were safe and would be cashed out soon. We asked the player for additional information and account verification details. However, the player did not respond to our follow-up messages, leading us to reject the complaint due to a lack of cooperation.

The player from Greece requested a withdrawal of 500€ on 27/06, but after 6 working days, it was still processing, despite the casino's stated maximum wait time of 3 days. Previous withdrawals had been processed within the expected timeframe. The complaint was rejected because the player did not respond to our messages and questions, preventing further investigation.

The player from Greece had been waiting for their withdrawal since June 28, 2024. The issue remained unresolved due to the player's lack of response to the Complaints Team's inquiries. Consequently, the complaint was rejected as further investigation could not be conducted. The player was informed that the complaint could be reopened at any time.

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. We informed the player that such delays were common and advised patience. The player later confirmed that the withdrawal was completed and requested to close the case. The complaint was marked as resolved.

The player from Greece reported delays by the casino in processing withdrawals. At that time, the player was waiting for 500€ to be cashed out of their total of 10,000€. The issue escalated due to the casino closing the player's account, citing violations of terms and conditions related to duplicate accounts and connections to other players. After reviewing the case, we concluded that the casino acted in accordance with its policies, and the complaint was closed as unjustified. The player was advised to consult the Curaçao Antillephone Authority if dissatisfied with the resolution.

The player from Spain made a withdrawal on 06/27/2024 and had not received the money or any explanation for the delay. We advised the player to wait 14 days for the withdrawal process to complete, but the player did not respond to further messages. Consequently, the complaint was rejected due to the lack of response from the player.

The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Her winnings hadn't been obtained up to that day. She was advised to wait for the standard processing time of up to 14 days. The player confirmed that she received the money shortly after. The complaint was marked as resolved.

The player from Finland requested a withdrawal on June 17th, which was rejected with instructions to change the withdrawal method. Despite repeated assurances from the live chat that the issue was a priority, there was no resolution after 14 days. We advised the player to wait another week for the payment to arrive, but the player did not respond to further messages. Consequently, the complaint was rejected due to lack of response.

The player from Greece faced issues with receiving his winnings from the casino. He initially won 9000€ but was left with 6000€, with an 800€ withdrawal pending for 5 days due to a claimed technical problem. We advised him to be patient, as withdrawals can take time, and to wait at least 14 days before filing a complaint. However, the player lost his balance while waiting. Since the money was lost through gameplay, we were unable to assist further and the complaint was closed.

The player from Greece had requested two cash withdrawals of 500 euros on the 19th and 20th of June. Despite multiple messages and reassurances of delays, the funds had not been deposited into her account. We had advised her to wait for the withdrawals to be processed. The player later confirmed that both withdrawals had been received. The issue was resolved successfully.

The player from Germany faced verification issues starting June 16th, with pending withdrawals. Although her bank details, selfie, address proof, and ID card were accepted, the Paysafe account verification kept getting rejected despite her providing all necessary documents. The Complaints Team contacted the casino, which eventually processed the remaining withdrawal after the player verified her account. The player confirmed that all payments were received promptly once verification was completed.

The player from Spain had requested a withdrawal of 450 euros on June 18, 2024, but the withdrawal form kept logging out. Despite contacting the casino multiple times, she only received reassurances that her request was in process, with no actual resolution. She also wrote to the KYC department but received no response. The issue was eventually resolved as the player confirmed that the money was now on her card. The complaint was marked as resolved.

The player from Greece made three withdrawal requests totaling 500 euros on June 22 and June 24 but was concerned about receiving all his winnings totaling 3,500 euros. We advised the player to wait 14 days for the processing period. The player confirmed that no verification was needed and later requested to close the complaint. The issue was resolved as the player confirmed receipt of all withdrawals.

The player from Greece made a withdrawal request on 17/6/2024, but it hadn't been processed despite the 3 business days mentioned. Repeated contacts with customer support only resulted in being told not to worry. The Complaints Team advised patience and cooperation, stating that delays could occur due to KYC verification or high volumes of requests. The player later confirmed that the withdrawal had been processed, and the complaint was marked as resolved.

The player from Portugal experienced multiple canceled withdrawal attempts totaling 213€ despite following the casino's rules. The player's conversations with support, including attempts to use both credit card and bank transfer, did not resolve the issue. The player documented all interactions and sought a solution to complete the withdrawal. We requested further communication records and suggested alternative withdrawal methods. Eventually, the player successfully withdrew 100€ via bank transfer, resolving the issue.

The player from Norway had a withdrawal accepted three weeks prior but did not receive the funds. Despite providing bank documents and being a VIP member, the casino's payment team did not resolve the issue. Upon investigation, it was found that the withdrawal had been canceled, and the funds were returned to the player's balance, which he subsequently gambled away. Due to this, we could not assist in restoring the balance. The complaint was therefore rejected.

The player from Austria inquired about the reputation of the casino and whether any players had received their payouts. He reported pending withdrawals for two days and was unable to reach the casino via email or chat. After expressing concerns about the casino's high rating and requesting assistance, the issue was resolved.

The player from Italy made a withdrawal request, which was still under review, and wanted to know how long the process would take. We informed him that withdrawal processes could take a few days to weeks due to KYC verification or a high volume of requests. Despite verifying his account, no further updates were received from the player. Consequently, the complaint was rejected due to lack of response.

The player from Greece had submitted a withdrawal request on May 31, which had been under review since then. Despite contacting the casino, she was continually told to be patient. After waiting for the advised 14 days, she confirmed that she had eventually received her winnings. The complaint was marked as resolved by the Complaints Team after verifying the successful transaction.

The player from Greece requested a €200 withdrawal on the first of June, which remained in the final stage with no clear answer on when the funds would be received. The player was told no further verification was needed but wondered why the process was taking so long. We attempted to gather more information from the player but received no response. Consequently, the complaint was rejected due to lack of communication.

The player from Greece had requested a bank transfer withdrawal of 100 EUR, but the status remained unchanged despite the casino's assurances of processing within 3 days. The player received inconsistent information from the casino's support team. The complaint was rejected due to the player's lack of response to follow-up inquiries.

The player from Germany had deposited €600 at Spinanga and requested a €500 withdrawal. Despite the withdrawal process typically taking 3-4 days, the status remained 'In Process' for a week and did not change. We advised the player to wait at least 14 days for the withdrawal process. After receiving no further communication from the player, the complaint was closed due to lack of response.

The player from Cyprus had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The account was closed because the player used a VPN to circumvent the casino's IP block and registered under a different country, directly breaching the casino's terms regarding restricted countries. Consequently, the complaint was rejected as there was nothing we could do to assist further.

The player from Spain complained that the casino Spinanga had allowed deposits of approximately 15,000€ without verifying their account beyond an initial 150€. They sought a refund of the amount exceeding 150€, citing the lack of proper age verification. We attempted to gather more information from the player to understand the issue better, but the player did not respond. Consequently, the complaint was rejected due to lack of response.

The player from Germany had won 32,000 Euros and needed to access it gradually, but the casino deactivated his account, requiring identity verification. The player sent the required documents several times and contacted customer service daily for a month, only to receive repeated demands for the same Visa card submission. After multiple attempts, the player eventually sent the correct photo of his card. The casino then verified his account and reopened it. The complaint was closed as the player did not respond to confirm the resolution.

The player from Greece faced a repetitive verification process. Despite submitting the required identification documents, they were asked to explain additional transactions unrelated to Spinaga. After that, their identification was requested yet again. We were unable to resolve the issue due to a lack of response from the player, leading to the rejection of the complaint.

The player from Greece made two withdrawal requests to the casino totaling 1000€. The casino continued to say there was a delay, however, nothing changed and no verification documentation was requested. The player reported partial success with one withdrawal being processed after 10 days, while the remaining withdrawals took up to 10 days. The player ultimately received all pending withdrawals and decided to close the account due to stress. The complaint was marked as resolved by the Complaints Team.

A player from Greece made a withdrawal request of 500 euros, but it was not processed. The casino continually suggested that the player be patient. The player did not respond to our messages and questions. Consequently, the complaint was rejected due to a lack of response from the player.

The player from Italy had been waiting for a withdrawal since 16/05/2024. His withdrawal was still in the verification phase. We advised the player to be patient and wait at least 14 days before submitting a complaint. Despite extending the response time by 7 days, the player failed to respond. Consequently, the complaint was rejected due to lack of communication.

The player from Greece experienced difficulty with the casino's identification process. He had submitted the required documentation for his last 3 months of activity, but his submissions were consistently rejected without explanation or assistance. After our intervention, the casino clarified that the player must provide an original PDF document from the bank's website. The player submitted the required document, and the casino confirmed that his account was successfully verified. The complaint was then marked as resolved.

The player from Poland had experienced withdrawal delays from the casino. Despite her attempts to withdraw funds to a card number and two different settlement accounts, the funds were either returned or had remained under review. The casino's support had advised her to wait and had not requested any verification documents. The player confirmed that the casino had eventually paid out the winnings to her account without requiring verification. We marked the issue as resolved.

The player from Greece had experienced withdrawal delays for 420€. Despite having been informed by the casino's chat support that the withdrawal would occur in 3 business days, it was still processing after 5 days. The player had been advised to wait at least 14 days after requesting the withdrawal before submitting a complaint. Despite extending the timer for response by 7 days, the player failed to provide further communication. As a result, we were unable to proceed with the investigation and the complaint had been rejected.

The player from Portugal had initially been unable to withdraw a total of 200 euros from their account and had received no response regarding their request. After communication with the Complaints Team, the player had reported that they received a partial amount of 80 euros and were awaiting the rest. The Complaints Team had advised patience, as withdrawals could take time to process, and had offered to intervene if the winnings were not received within 14 days. However, the player later confirmed that the problem had been resolved and they were able to withdraw their winnings. The complaint had been subsequently marked as 'resolved' by the Complaints Team.

The player from Latvia experienced an unending verification loop. Despite meeting all the verification requirements from the casino, including providing transaction details from Neteller, the casino repeatedly requested the same information. The player was seeking to withdraw €900, and the issue had been persisting for a few weeks. The Complaints Team contacted the casino, which confirmed that the player's account was verified and the withdrawals had been processed. The player confirmed receipt of the payments, and the complaint was marked as resolved.

The player from Spain had processed three withdrawals that were not reflecting in her bank account. After reaching out to the player for more information about the withdrawal requests, the Complaints Team had extended the response time by seven days. However, the player failed to provide the requested details within the given timeframe. As a result, we were unable to investigate further and had to reject the complaint.

The player from Greece had made a deposit in an online casino with the intention to play the game 'Aviator', which was unavailable. The player's attempt to withdraw the deposit had been mistakenly processed as an additional deposit, leading to double losses. The player had reported unresponsiveness from customer service. After the complaint had been raised, the player had provided evidence and the issue had been resolved with the casino accepting and completing the withdrawal after three days. The player had expressed dissatisfaction with the casino's service and misleading game availability. We had marked the complaint as 'resolved'.

The player from Spain had been using her boyfriend's card for deposits. Her account had been blocked during her third withdrawal attempt with 500€ pending. The casino had cited non-ownership of the card as the reason for account closure and had offered to refund only the wagered amount of 50€. The player had argued that the casino had previously allowed withdrawals without verification, but the Complaints Team had clarified that it was a breach of the casino's terms to use a third party payment method. The player's request for a refund of the 50€ deposit had also been addressed, with the team stating that the owner of the payment method had to request the refund. The complaint had been closed due to the player's breach of the casino's terms.

The player from Germany had experienced withdrawal delays at an online casino, suspecting it had been an attempt to avoid payout. He had noted that the delay was beyond the casino's stated 3-day processing time. The player had also claimed that the casino accused him of playing with bonus money, which he had disputed. Despite his repeated requests, the casino had failed to provide him with his game history. After our intervention, the casino had informed the player that his withdrawal request for 800 EUR had been processed. The player had confirmed that everything was fine, leading us to mark the complaint as resolved.

The player from Spain won 1500 euros. Upon initiating three withdrawals, the casino, despite a previous verification, had requested a variety of documents, which it subsequently rejected. The player had submitted all the requested information, but the casino continued to reject the documents, leaving the withdrawals pending. The player's account was eventually verified, and after some time, the player confirmed that he had received all his winnings. The case is resolved.

The player from Italy had requested a withdrawal of 100€. However, it was still pending and had not been processed as of April 16th. The player had reported that the site hadn't asked for verification documents and the withdrawal had been under verification for a week. Our team had extended the timeframe for resolution by 7 days and had asked the player to cooperate. Eventually, the player confirmed that the withdrawal issue had been resolved. We had marked the complaint as 'resolved' in our system.

The player from Germany had deposited 700€, won 3500€, and requested a withdrawal a month ago. Despite providing all necessary documentation, the withdrawal remained unconfirmed, with support advising to wait longer. We contacted the casino, which initially claimed a missing transaction history but later confirmed successful verification and began processing payouts. The player confirmed receiving partial payments, and the complaint was closed as resolved with the casino paying in regular installments.

The player from Greece had been facing issues with unresponsive customer service and withdrawal delays. Additionally, he had encountered contradictory messaging regarding account verification, while a minimum withdrawal requirement of 500 euros and disadvantageous processing times exacerbated the matter. The Complaints Team had reached out to the player for further clarification on the matter, extending the response time by an additional seven days. However, due to a lack of response from the player, the complaint was eventually rejected. The team remained open to assisting the player should he decide to resume communication.

The player from Finland had won 350 euros and had been waiting for a withdrawal for over 14 days, only receiving assurances to be patient from the casino’s chat support. The player had confirmed that it was her first withdrawal attempt, her account was verified, she hadn't used any bonus, and her chosen withdrawal method was USDT TRC 20. The casino had claimed they requested documents for verification, which the player denied receiving. We had advised the player to upload her documents via the Verification page on her account and reach out to the casino's customer support for any difficulties. However, the player failed to respond within the given timeframe, leading us to reject the complaint due to lack of further information.

The player from Spain had been struggling with delays in withdrawal since Sunday. The online casino had exceeded their 3-day processing window, and support only responded with generic messages telling the player to wait. The player expressed frustration with the lack of progress and requested the closure of the case. After confirming the player's intention, we closed the complaint as 'resolved' as the player had successfully closed their casino account.

The player from Greece had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn’t been received at that point. The Complaints Team had advised him that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and recommended waiting at least 14 days after requesting the withdrawal before submitting a complaint. After waiting, the player confirmed that he had received his withdrawal. Therefore, we had marked the complaint as 'resolved'.

The player from Brazil had won a bet using a bonus and requested a withdrawal on 22/03/24, but hadn't received the funds. The casino had confirmed a delay but hadn't provided a timeline. The player hadn't made a withdrawal before and had been informed by the casino that they didn't need to pass the KYC verification. After a month, the casino had requested account verification before processing the withdrawal. The player had encountered issues uploading the requested documents, but eventually managed to send them. The casino had confirmed that the player's account was verified and the withdrawal was paid. The player had confirmed the receipt of their winnings, thus resolving the complaint.

The player from Greece had requested a withdrawal of 1,050 euros a week prior, but the casino had not adhered to their stated three-day processing timeline. She had expressed her frustration over the delay and lack of communication from the casino, despite not having been asked for account verification. We had advised the player about the typical 14-day waiting period for withdrawals and extended the complaint timer by 7 days. However, due to the player's non-response to our subsequent messages, we were unable to proceed with the investigation and had to reject the complaint.

The player from Finland had a pending withdrawal that exceeded the processing time he was used to. Despite having already submitted the required documents, there had been no response from the casino. The player expressed dissatisfaction with the casino's communication and delay in processing the withdrawal. The player later confirmed that the casino had processed the payment. The issue was resolved successfully.

The player from Germany had initiated three withdrawals of €500 each, but after 4 days, his account was closed for review. Despite repeated attempts to contact the casino via live chat and email, the player had received no response. In total, €1500 in withdrawals were pending, and €4000 remained in the locked account. The player later admitted to using his girlfriend's account to make a deposit, which was a violation of the casino's terms and conditions. As a result, the casino permanently blocked his account. We had explained the importance of using one's own payment method and the potential legal implications of violating these rules. Due to these reasons, the complaint was rejected.

The player from Switzerland had been waiting for his third payout from Spinanga for over 17 days, despite the previous two payouts having taken about 5 business days. The player's repeated inquiries to the live chat were met with a request to be patient. We had asked the player to provide more information about his winnings and whether he used a bonus. However, the issue resolved itself as the player received his payout and confirmed the resolution, leading us to close the complaint.

The player from Finland is having trouble withdrawing €500 from Spinanga Casino due to a payment intermediary's error. The player made a new withdrawal and was told they would have to wait another three days.

The player from Germany was still awaiting an initial payout of 50 Euros from March 2024, despite verification confirmation, and had an additional win of 250 Euros that needed to be processed. We reached out to the player for more information to understand the situation, however, the player did not respond to their messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

The player from Greece had requested a withdrawal of 260 euros 10 days prior and it had not been processed. He had been assured that the money would be deposited promptly. The player reported that he hadn't been asked for identification by the casino. After the complaints team had advised waiting for 14 days since the withdrawal request, the player confirmed that he received his winnings on the 15th day. The issue had thus been resolved successfully.

The player from Finland had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The issue escalated when the casino declined the player's withdrawal without providing a reason and the player was unable to submit any KYC documents on the casino's website. Despite the Complaints Team's offer to intervene and help, the player decided to give up on the complaint. Consequently, we closed the complaint due to the player's lack of interest in pursuing the matter further.

The player from Greece had used a 100% deposit bonus and free spins at a casino. After playing for several hours, the casino had deducted the bonus and the player's winnings, stating that the redeem period for the bonus had expired. The player had claimed that only 4 hours had passed since he activated the bonus. We had requested evidence from the player to support his claim, including screenshots of the transaction history and a conversation with the casino's customer support. However, the player had failed to respond to our request within the given time frame, leading us to reject the complaint due to lack of evidence.

The player from Spain had faced issues withdrawing his 1200€ winnings from an online casino. Despite the casino's assurances, the withdrawal had been delayed, leading the player to spend his winnings. The player had expressed dissatisfaction with the casino's withdrawal processing time. However, as the player had spent all his winnings while waiting for the withdrawal approval, the Complaints Team had been unable to provide further assistance and the complaint was rejected.

The player from Poland had been waiting for a withdrawal for 8 working days. The casino's support was not providing sufficient responses to the player's emails and messages, typically repeating the same answer. The player claimed this was their first withdrawal and they did not use any bonus. Despite our advice to wait for 14 days for the withdrawal process, the player insisted on a quicker resolution. We extended the timer for response by 7 days, however, the player did not respond further. Consequently, we couldn't investigate the issue further and had to reject the complaint.

The player from New Zealand had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn't been received yet. Despite the initial delay, the player had confirmed the receipt of two withdrawals but was still awaiting the rest. The Complaints Team had extended the complaint's timer by 7 days for further communication. However, due to the player's lack of response, we couldn't investigate further and had to reject the complaint.

The player from Greece had struggled with a delayed withdrawal of 400.00 euros. The casino had attributed this delay to issues within their finance department, but did not provide a clear explanation or resolution timeframe. Following advice from our team, the player had waited for 14 days before following up on the issue. After the waiting period, the player confirmed that she had received her winnings. As a result, we had marked the complaint as 'resolved'.

The player from Germany had been dealing with a withdrawal issue. The casino had rejected the proof of eWallet and transaction history multiple times. The player's attempts to receive support had been unsuccessful as email support was unresponsive and live chat only provided standard answers. After the player submitted his complaint to us, we initiated a conversation with the casino. Eventually, the player's account was verified and his withdrawal was processed successfully. Despite the resolution, the player had expressed dissatisfaction with the casino's customer service and the lengthy withdrawal process.

The player from Italy had been waiting for his withdrawal for 10 days and hadn't received fruitful assistance from the casino chat support. Despite our team's attempts to communicate with the player and extend the complaint's resolution timeline, the player did not respond. Therefore, we were unable to further investigate the issue. Consequently, the complaint was rejected due to the player's lack of response.

The player from Greece had requested a withdrawal less than two weeks prior to submitting that complaint. Their money hadn't been received yet. The player had two pending withdrawals, one for 500 Euro and another for 299 Euro. After communicating with the Complaints Team, the player had confirmed that the money had been received and no verification was required. The issue had been successfully resolved and the complaint had been marked as 'resolved'.

The player from Italy had been waiting for 12 days for a withdrawal of 150 euros. The casino's customer service had been unresponsive and repetitive, which left the player feeling frustrated and helpless. The player had claimed that he played with his own cash and did not use any bonuses. After 18 days, the casino responded, stating that the withdrawal request was processed. The player, however, did not confirm receiving the payment. Consequently, we rejected the complaint due to lack of player's response, but it could be reopened anytime if the player wished to communicate further on this issue.

The player from Spain had two withdrawals pending for over a week, which were marked as under review, while also facing a seven-day delay in account verification. The player's account was unverified as the casino had not provided the option for verification. The player also expressed concern about the prolonged withdrawal process, suggesting it encouraged further gambling and potential loss. Despite our advice to verify his account and extend the timer for complaint resolution, the player decided to no longer pursue the case as he had already used the funds. We had to reject the complaint as per the player's request.

The player from Germany had been waiting for a payout for 15 days. After 12 days, the casino requested documents for verification. It had been 3 days since the player submitted the documents and there was still no confirmation. The player had utilized a welcome bonus for his winnings and had been in contact with customer support, who advised him to wait. After some time, the player received his payment and the issue had been resolved. We marked the complaint as 'resolved' in our system.

The player from Spain had been trying to withdraw funds since the previous Tuesday. Despite being told it would take three days, the withdrawal was still delayed. The player was dissatisfied with the customer service responses. His account was verified and his winnings were accumulated with real money, not bonuses. The casino had repeatedly told him that the withdrawal was close to being processed. We extended the timer for response by 7 days, but the player did not respond to our messages and questions. As a result, we could not investigate further and had to reject the complaint.

The player from Greece had experienced a delay in his withdrawal process at the online casino. Despite his efforts to communicate with the casino, he had been repeatedly asked to perform the same actions. After 29 days from his initial withdrawal request, the funds had been credited to his account. The issue had been successfully resolved with the assistance of the Complaints Team.

The player from Greece had had an issue with a delayed withdrawal of 1000 euros from an online casino, despite having made daily contact with the casino's support for over a week. The player had confirmed he had previously made successful withdrawals at other casinos and was not required to undergo KYC verification for this transaction. After the Complaints Team had intervened and contacted the casino, the issue had been promptly resolved and the player had confirmed the completion of the withdrawal.

The player from Spain had been waiting for 8 days for a withdrawal of €165 and had another €100 pending. The casino cited security verifications and account status checks as the reason for the delay. We had advised the player that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and that it was common for withdrawals to take up to 14 days to process. Despite extending the response deadline by 7 days, the player failed to respond, leading to the rejection of the complaint.

The player from Spain had experienced issues with multiple withdrawal attempts of 500€ since 1/03/2024. Despite successfully withdrawing once through Dogecoin, all other attempts using different methods stayed in pending status for days before being cancelled. The player's emails to the support had remained unanswered since 13/03/2024. After communicating with our team, the player managed to resolve the issue independently. Consequently, we marked the complaint as 'resolved'.

The player from Spain had three pending withdrawals that exceeded the stated three business day processing time. The casino had not provided solutions, only generic responses. The player had expressed dissatisfaction with the casino's customer service, describing their responses as generic and robotic. Eventually, the player decided to close his account with the casino due to the unresolved issues. Following this, we marked the complaint as resolved in our system.

The player from Hungary had faced a withdrawal delay since the 17th of March. The casino's customer service had been unresponsive, and she had been logged out from her account while trying to inquire about the withdrawal. The player confirmed the reception of the winnings. We marked the complaint as 'resolved'.

The player from Greece had an issue with Spinanga Casino, where his withdrawal request of 140€ had been stalled for more than the stated processing time of 1-3 business days. Despite the delay, the casino had not requested any identification for verification. After the player raised the issue with us, we had advised him to wait for two weeks to allow the casino to process the payment. When there was no progress, we intervened and invited the casino representative to join the conversation. After our intervention, the player confirmed that his withdrawals had been completed. We then marked the complaint as resolved.

The player from Spain had had her withdrawal cancelled by the casino after 12 days of waiting. The casino had initially explained that the delay was due to a large number of withdrawals. After the player's complaint and our team's intervention, the casino had assured that they had contacted the relevant team to expedite the process. Eventually, the player confirmed that she had received her money. The issue had been successfully resolved with the casino depositing the player's funds after a month.

The player from Greece had experienced a delay with his withdrawal request from Spinanga. The withdrawal process had not advanced even after 10 days and the casino's responses to his queries had been automated. The player had also stated that he had not undergone account verification since the casino had not required it. However, the issue was resolved when the player confirmed that his withdrawal had been completed. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Spain had made several successful withdrawals totaling 800€. Despite having followed the casino's procedures and being told the process would take 3-4 working days, it had been over a week without him receiving his winnings. He had been given the same response by their support team daily. After contacting the casino again, he received a partial withdrawal and used the rest of the funds to bet. The player acknowledged that the withdrawal process took longer than expected but expressed satisfaction with the casino's overall security and reliability. The issue had been successfully resolved and was marked as such in our system.