QuickWin Casino Review

The player from Austria expressed frustration over her lengthy wait for a €500 payout and believed the casino's terms and conditions were unfair, particularly regarding bonus wagering. She felt ignored after her account closure. The Complaints Team had attempted to gather additional information from her to facilitate the investigation but ultimately had to reject the complaint due to her lack of response.

The player from Lebanon had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team noted that the player experienced significant delays in receiving his funds, with a total of $8,585 pending. Despite multiple follow-ups and requests for urgent assistance, the player did not provide the necessary documentation for further investigation. As a result, the complaint was rejected due to lack of response.

The player from British Columbia was unable to withdraw his funds since the casino had closed his account and had been unresponsive to his inquiries. Although he had provided the necessary details for a manual withdrawal on February 5, he had not received any funds and was banned from contacting live support. The Complaints Team had attempted to gather more information to assist him but ultimately had to reject the complaint due to his lack of response.

The player from Germany requests the casino to acknowledge their self-exclusion request made on February 7-8, 2025, which was not processed, leading to significant financial losses totaling approximately 1395 euros. They seek the return of their lost amount, attributing their situation to psychological distress due to the casino's failure to block the account.

The player from Greece faced a delay in receiving a withdrawal made on Monday, 3/2, despite being informed that the funds would be deposited within three business days. After multiple inquiries via live chat, the player only received vague reassurances without a clear resolution. The Complaints Team extended the investigation period by an additional 7 days, but ultimately, the complaint was rejected due to the player's lack of response to requests for further information.

The player from Italy encountered issues while trying to withdraw 1,600 euros from the casino, as the withdrawals were re-credited to his account after an initial processing confirmation. Despite having successfully used international bank transfers in the past, the casino cited a system error. The Complaints Team attempted to gather more information from the player but ultimately rejected the complaint due to a lack of response.

The player from Italy faced a delay in withdrawing funds made on 27/01, which remained incomplete as of 05/02. The support team provided vague updates, stating that the withdrawal was in the final processing stage without clear explanations. Additionally, the player was awaiting another withdrawal from 30/01. The issue was resolved when both withdrawals were completed after the player confirmed that the cancellation was unjustified. The Complaints Team closed the case, appreciating the player's cooperation.

The player from Hungary deposited 50 EUR in response to a casino promotion and received a 200% bonus. However, while wagering on eligible slots, his bonus balance of 170 EUR suddenly disappeared due to an "administrative decision." After almost a month of communication with the casino, he seeks a refund of his deposit or the reinstatement of his bonus balance, expressing dissatisfaction with the ongoing situation.

The player from Portugal had made a withdrawal request for €440 on January 22, but after 8 days, the casino stated that it was still pending yet did not show any record of the request. The player expressed frustration over automated responses from support. After 20 days of waiting, the withdrawal was finally paid following intervention from the Complaints Team. The issue was resolved satisfactorily, and the player expressed gratitude for the assistance received.

The player from Germany had won €312 from free spins on January 20th but did not see the winnings credited to his account. Although he had contacted Quickwin multiple times and provided a screenshot of the win, his case remained unresolved after 10 days. The Complaints Team intervened, and after further communication with the casino, it was confirmed that the winnings had been successfully credited to his account. The case was then marked as resolved.

The player from Germany had his account at Quickwin disabled after expressing concerns about his winnings and experiencing issues with bonuses. Despite efforts to contact customer support for clarification and to resolve the situation, he remained blocked with no responses from the casino. The Complaints Team had attempted to assist by seeking additional information but ultimately had to reject the complaint due to the player's lack of response to their inquiries.

The player from Italy requests the closure of her casino account due to serious gambling issues, but her previous request was not acknowledged, and the account remains active, allowing further spending.

The player from Australia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. After confirming that the withdrawal had remained pending for over 14 days, we intervened and assisted in resolving the issue. The player later confirmed that the funds had been received, allowing us to mark the complaint as resolved.

The player from Italy had requested two withdrawals of 200 and 300 euros, successfully receiving the first payment. However, the second withdrawal of 300 euros was cancelled by the casino without recrediting the amount to the gaming account, leaving the player without their funds. Later, the player's winnings were finally credited to his account after a month of waiting. The complaint was marked as resolved by the Complaints Team following the successful receipt of the funds.

The player from New Zealand had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team had extended the investigation period but ultimately had to reject the complaint due to a lack of response from the player, which prevented further investigation into the matter.

The player from Italy had requested account deletion on the Quick Win platform over a month ago, but the request had not been processed, and she continued to play, resulting in a loss of funds. After reviewing her complaint, it was explained that the team could not compel the casino to close accounts without a stated reason related to gambling problems. Consequently, the complaint was closed as no further action could be taken.

The player from Germany faced ongoing issues with the casino, as every attempt to withdraw winnings was canceled, totaling 30 canceled withdrawals. After using a deposit bonus, he encountered further cancellations of withdrawals. The Complaints Team closed the complaint, stating that since he had played and lost his winnings, they were unable to assist further.

The player from Germany faces ongoing issues with pending deposits since November 18th, involving multiple payment methods with no resolution despite repeated inquiries. They have provided evidence of transactions and received little support, including unresponsiveness from a VIP manager.

The player from Germany had requested a withdrawal but then inadvertently self-excluded from the casino. They were unclear if their winnings would still be credited and had not received any response regarding the issue. The Complaints Team had extended the response time but ultimately had to reject the complaint due to the player's lack of response to inquiries. As a result, the investigation could not proceed.

The player from Germany attempted to withdraw winnings of 370€ from Quickwin, but instead of transferring the funds to her bank account, the casino credited them back to her player account. After contacting support, she faced conflicting information regarding the cancellation of the transaction and the necessity of account verification. The issue seemed to be resolved when she discovered that the withdrawal had been successful after troubleshooting her browser. However, without the confirmation we were forced to reject this complaint.

The player from Italy faced ongoing withdrawal issues with QuickWin despite having a fully verified account. After multiple attempts to withdraw various amounts, he had only received a refund of 20€ as bonus credit, while depositing around 2,000€ in total. He sought a refund of his winnings or intended to report the site. The complaint was rejected due to a lack of response from the player to the team's inquiries, which prevented further investigation or potential solutions. The player was informed that he could reopen the complaint in the future if he chose to resume communication.

The player from Italy faced issues with multiple withdrawal requests, some of which were automatically canceled, and had not received any funds after two weeks. The player confirmed that the withdrawal had not been approved, leading to a standstill in the process. After further communication, the player successfully resolved the issue and received the funds.

The player from Italy requested a permanent ban on his account after recognizing he could not control his gambling. Despite multiple attempts through email and Telegram to implement this request, the casino continued to offer bonuses and did not respect his wishes. After extensive communication, the casino eventually closed the account and offered a refund of €404 for the losses incurred since the closure request. The player accepted the offer, signed the necessary waiver, and confirmed the resolution of the issue. The complaint was marked as resolved by the Complaints Team.

The player from Greece faced issues with a rejected withdrawal request at Quickl Win, receiving no explanation despite her attempts to contact the casino. After filing a complaint, it was confirmed that she had requested a new withdrawal and eventually received her winnings. The issue was marked as resolved in the Complaints Team's system, and the player was encouraged to share her experience.

The player from India had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team intervened by contacting the casino, which confirmed that the withdrawal had been processed. Following this, the player reported that he had received the withdrawal. The issue was marked as resolved in the system.

The player from India had deposited ₹4300 into his Quickwin gaming account on November 6 but had not received the funds, despite multiple inquiries and waiting periods. Customer service had repeatedly requested more time and closed the chat without resolution, which led the player to submit a complaint to casino review platforms, which had also gone unanswered for 15 days. The Complaints Team informed that the player had not responded to requests for further information, resulting in the inability to investigate the issue, which led to the complaint being rejected.

The player from India deposits a total of 2180 via UPI into Quickwin but does not see the funds in his gaming account. After multiple attempts to resolve the issue with customer service, including waiting for several days and filing a complaint via email, he still has not received his money.

The player from Italy experienced a delay in receiving a withdrawal made on October 27, which had not been processed after 9 days. Additionally, the player had to redo the withdrawal process on November 2, but the reason for its cancellation was unclear. The Complaints Team extended the investigation period but ultimately had to reject the complaint due to the player's lack of response to inquiries.

The player from Austria faced account locking with Quick Win after winning 700 Euros, having successfully withdrawn prior wins. Despite verifying his account, he received notification that his account was locked and his winnings were confiscated, leaving him with only a refund of his initial stake. The Complaints Team clarified that the account was blocked due to the use of a payment method not solely registered to the player, which violated the casino's Terms and Conditions. As the player could not provide proof of legitimate ownership of the payment method used, the complaint was closed without further resolution.

The player from New Zealand was unable to close their casino account despite multiple requests, as the casino insisted on a previous agreement for a $200 credit. After seeking support for gambling addiction, their VIP manager refused to close the account, stating that they must control their usage by not logging in, which the player found unacceptable. The Complaints Team was unable to investigate further due to the player's lack of response to inquiries, resulting in the rejection of the complaint.

The player from Austria faced ongoing issues with withdrawing funds from Quickwin, as their payout requests were repeatedly rejected due to a "restricted by group" notice. Despite providing the requested bank statements and having their identity verified, they received no clear reasons for the rejection. The Complaints Team was unable to investigate further due to the player's lack of response to requests for additional information, resulting in the rejection of the complaint.

The player from Germany had successfully withdrawn €3,600 from QuickWin Casino but had been unable to access his account since October 22, 2024, as the casino claimed they could not locate him as a customer. This situation resembled a withdrawal refusal for the remaining amount of over €18,000. The Complaints Team had attempted to assist by reaching out for further information but received no response from the player. As a result, the complaint was rejected due to lack of cooperation.

The player from Germany reported a frustrating experience with the casino Quickwin, claiming three weeks of continuous deposits without any wins. He expressed dissatisfaction with customer support, describing it as unhelpful and automated, and believed the casino operated on a misleading premise. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to inquiries, resulting in the rejection of the complaint.

The player from Brazil reported an unpaid withdrawal of R$200 requested on 19/09/2024, which was overdue beyond the site's recommended three-day period. Despite checking via chat and email, the responses had been automated and unhelpful. The complaint was closed since the player didn't respond to our follow-up questions and messages.

The player from Spain believed he shouldn't have been allowed to play in this casino. The Complaints Team informed that the casino was responsible for paying out winnings if it permitted players from restricted countries to open accounts. However, since the player did not respond to inquiries regarding his withdrawable balance, the investigation could not proceed, and the complaint was closed.

The player from Germany faced repeated rejection of withdrawal requests from their casino account, despite having a total balance of 9,000 euros and requesting 1,600 euros in three separate withdrawals. After multiple inquiries in live chat about verification requirements, the player became frustrated with receiving only generic responses and no resolution. The complaint was resolved when the player indicated that he no longer needed assistance and had lost the money.

The player from New Zealand had been attempting to withdraw his winnings for over two months but had experienced at least 10 cancellation attempts via Visa and Bank transfer without any explanation. Despite reaching out to Quickwin's support repeatedly, he received scripted responses and no communication from the payments team. The casino eventually stated that the withdrawals were canceled due to incorrect payment data, but the player disputed this claim and expressed frustration over the inability to verify his account. Ultimately, after depleting his balance to zero, the complaint was rejected as there were no winnings left to withdraw.

The player from Spain had requested a withdrawal of 500 euros on August 7th, but had not received the funds yet, despite the casino's stated processing time of 3 to 5 business days. The issue was resolved after the player confirmed that the withdrawal had been processed successfully. The Complaints Team marked the complaint as 'resolved' in their system and encouraged the player to provide feedback on their services.

The player from Italy struggled to withdraw their account balance, as every request via VISA was denied. Operators had recommended a bank transfer, which the player was currently awaiting. The complaint was not resolved due to the player's lack of response to our inquiries, leading to the rejection of the complaint.

The player from Germany struggled to close or block her account at Quick Win despite multiple attempts and had been told to wait for email responses. She expressed concern about her unhealthy gambling behavior and the casino's reluctance to accommodate her request, while mentioning significant losses. The issue was resolved when she was eventually deactivated from the casino's system following her complaint, although she noted that this was not the normal procedure. The Complaints Team marked the complaint as resolved and offered further assistance if needed.

The player from Austria had requested a withdrawal of 450€, but it was canceled due to alleged errors after three days. He re-submitted the request but faced issues accessing live chat for assistance, expressing frustration after spending approximately 2000€ at the casino. The Complaints Team had extended the communication period for seven days to allow for a response; however, due to a lack of communication from the player, the complaint was unable to be investigated further and was rejected.

The player from Germany had requested account closure to control her gambling behavior but received no effective response and continued to gamble, losing approximately €2,300. She then sought a refund and permanent account closure. We had facilitated communication with the casino, which confirmed the account closure on August 7th and offered a goodwill refund of €770 for deposits made after the player expressed gambling concerns on August 1st. The player accepted the refund offer, and the complaint was marked as 'resolved' in the system.

The player from New Zealand had successfully requested multiple withdrawals totaling $2,400 since June, all of which had been declined. The casino attributed the issue to incorrect authorization codes from the player's payment provider. The player had repeatedly tried to withdraw using the same method used for the deposit but had not received any of the winnings. We extended the response time for the player to explore alternative withdrawal methods but ultimately rejected the complaint due to a lack of response from the player.

The player from Germany had won over 600€ during Power Spins in the game 'Lucky Pharaoh,' but the game crashed before the winnings were credited. Despite contacting customer support, he did not receive any updates from the finance department. The complaint was rejected as the provided screenshot of the transaction history did not show evidence of a crashed game or technical glitch. Without sufficient evidence, the case could not proceed further.

The player from Australia has been waiting for a withdrawal for less than two weeks, and her withdrawals were denied. The user confirmed a successful withdrawal a week after we invited the casino to the thread. The case is solved.

The player from Germany had been trying to withdraw her balance from the casino for nearly 3 weeks. Due to a daily limit of 500 Euros, she had to split withdrawals, but each attempt was cancelled after a 3-day waiting period, creating an endless loop. The casino support team kept telling her to wait. The issue was resolved by identifying that the player's requested bank (C24 bank) was not supported for withdrawals. The player successfully used a Visa for the transfer, and the complaint was marked as resolved.

The player from Germany had deposited money to Quickwin Casino on May 24, 2024, which was debited from her account but not credited to her gaming account. Despite having provided bank statements to the support team on May 29, 2024, the player had not received a response for 14 days. The Complaints Team investigated the issue and determined that the two €50 transactions from the player's payment method probably had not been processed at Quickwin Casino and/or were not deducted from her payment method. Consequently, the complaint was closed as the deposit was deemed unsuccessful due to an incomplete transaction process. After further communication, the player later confirmed that her payment provider had identified the problem and sorted it out, leading to the final resolution of the complaint.

The player from Germany requested a withdrawal on 27.05.2024, but it remained pending for more than two weeks. Live chat support had been unhelpful. The player had previously made successful withdrawals without needing verification and had not used any bonuses. The issue was resolved after the player received assistance from a streamer, and the complaint was marked as resolved by us.

The player from Germany made a €600 profit at Quickwin Casino, but his withdrawal request was denied. After seven days and contacting support, the withdrawal was canceled without explanation. He had initially used Mastercard for the deposit and was then attempting to withdraw using cryptocurrency (ETH). The issue was resolved after the player confirmed that the money was received. The complaint was marked as resolved by the Complaints Team.

A player from Austria was unable to withdraw their winnings from QuickWin. The player had followed the daily and monthly withdrawal limits, but their withdrawals, which were purportedly confirmed as completed by the casino, had not arrived in their bank account, and they could no longer log in. The Complaints Team escalated the issue to the casino, and after persistent follow-ups, the casino finally processed the withdrawals. The player confirmed receipt of the funds, and the complaint was marked as resolved.

The player from Greece had experienced withdrawal delays from an online casino. Fortunately, the player later confirmed that the withdrawal had been completed successfully. We marked the complaint as 'resolved'.

The player from Portugal was struggling to withdraw 500 euros due to constant cancellations from the casino, who claimed he entered the incorrect bank account number. He found this frustrating as he had directly copied the account details. After the Complaints Team had contacted the casino, they were informed that the withdrawal had been successfully paid out and the player's account had been closed per his request. Despite multiple attempts to get confirmation from the player, he did not respond, leading us to reject the complaint due to lack of confirmation.

The player from Portugal had reported that she had attempted over 9 withdrawals that had not been processed, despite her having fulfilled all of the casino's requirements. She had noted that while her deposits were processed quickly, her withdrawals were not. After she had raised the issue with the Complaints Team, she had later informed them that her last withdrawal attempt had been successful. However, she had not confirmed if she had received all of her winnings. The Complaints Team had been forced to reject the complaint due to a lack of further communication from the player.

The player from Greece had issues with withdrawal as his attempts were repeatedly cancelled with no communicated reason. Despite his attempts to reach out via live chat and email, the problem remained unsolved. We had asked for additional information to investigate his complaint and extended the response time. However, the player did not respond to our messages, which led us to reject the complaint due to lack of information.

The player from Greece had reported a delay in the processing of his withdrawal request of 850 euros, despite having contacted the casino's customer support multiple times. Upon receiving the complaint, we had advised him to wait for at least 14 days after the withdrawal request, as such delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. After extending the complaint resolution time frame by 7 days, the player confirmed that the money had been deposited into his account, effectively resolving the issue.

The player from Portugal had requested a withdrawal of €500 which was not fulfilled due to an unspecified issue. After issuing another withdrawal request, the player became unable to access his account, which had an additional €500 remaining in it. The player was unsure about the status of his account and had not completed KYC (Know Your Customer) verification as the casino had not requested it. After contacting the casino's customer support, he was informed that his balance would be manually deposited after verification. The player later confirmed that he had received his money three weeks later. We had marked the complaint as 'resolved'.

The player from Greece had attempted to withdraw winnings of €364.80 but faced delays. Despite her attempts to communicate with the casino, she had not received a clear response regarding the withdrawal process. The player did not respond to our messages, which led to the complaint being rejected due to a lack of further information.

The player from Australia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player faced repeated cancellations of their withdrawal requests despite providing correct bank details and attempting to resolve the issue with customer service. The casino claimed the issue lay in an incorrect BSB code provided by the player and later confirmed processing a manual payment. However, the player later realized their mistake in providing the wrong BSB code and sought further assistance. The complaint was ultimately rejected due to the player's lack of response to follow-up inquiries.

The player from Italy had been unable to withdraw his winnings due to the casino rejecting his verification documents. He had provided his credit card, ID, and proof of ownership of his bank account, but only the credit card was accepted. The player later admitted that he had used his mother's details to open the account, which was a breach of the casino's terms and conditions. We had informed him that this breach prevented us from assisting him further. Despite having extended the timer for response by 7 days, the player failed to respond, leading to the rejection of his complaint.

The player from Germany had reported a deposit issue with an online casino. Despite a successful transaction via Giropay, the funds had not been credited to his account. He had found the customer service difficult to reach. We had advised him to contact his payment provider, Giropay, for an investigation. The player had followed our recommendation and after communicating with Giropay, the amount was refunded to his bank account within 24 hours. The issue had been successfully resolved and the complaint had been marked as such in our system.

The player from Austria had discovered that the casino she had been playing at was not licensed to operate in her country. According to local law, she demanded a refund from the casino. In response, her account was abruptly blocked. She had reached out to the complaints team for assistance, but they explained that the casino had not violated any terms. The player's responsibility had been to be aware of her country's gambling laws before registering. Consequently, we concluded that the casino had acted correctly and the complaint was rejected.

The player from Italy had an issue with withdrawal requests for winnings of 120 and 90 euros. The casino kept cancelling the requests without any explanation, and live chat had informed her that her request was in the process. She had confirmed that her account did not require verification, and the winnings were from real money, not bonuses. After multiple requests, she finally received her winnings. We marked the complaint as 'resolved'.

The player from Austria had won 700 at Quick Win Casino, but her withdrawal request was canceled without any explanation. Despite her attempts to contact the casino’s support, she had only received automated responses asking for patience. After reaching out to us for assistance, she had decided to continue communication directly with the casino due to perceived delay in our response. Consequently, she had requested the closure of her Casino.Guru account. We had respected her request and closed her account, ending our involvement in this case.

The player from Italy had a balance of 5648 euros in his Quickwin Casino account, including winnings from several deposits. However, his account was suddenly blocked, and he could no longer access his winnings hence he was unable to withdraw. He claimed to have played legally, mainly focusing on live roulette, without using any bonus. After our team's investigation and communication with the casino, it was found that the player had not passed the Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. Additionally, connections between the player's account and others within the casino's network, including shared personal and payment details, had been discovered. Consequently, we agreed with the casino's decision to close the account and the complaint was rejected.

The player from Germany had discovered that her account at QuickWin Casino had been blocked without notice. Her outstanding winnings of 2,000 Euros had not been paid yet. The Complaints Team had requested additional information from the player to better understand the situation, but the player did not respond to the queries. Due to the lack of cooperation from the player's side, we were unable to proceed with the investigation or provide potential solutions. The complaint was rejected due to the player's non-response.

The player from Germany had faced issues in withdrawing an amount of 800 Euros from the betting provider Quickwin. Despite having provided all the necessary details, his withdrawal requests had been canceled multiple times. His account hadn't been verified as the casino hadn't requested it. After the player's communication with the casino, the issue had been resolved and the player had confirmed the receipt of his funds. We had marked the complaint as 'resolved' in our system.

The player from Germany had joined a casino because of its German-oriented appearance but then discovered it lacked the necessary license. After he requested account closure and a refund, the casino had blocked him and directed him to their terms and conditions. The player confirmed that he had no remaining balance on his account. We had clarified that the casino had the right to close his account without any reason given, as long as there was no remaining balance. We also highlighted the player's responsibility to ensure they were playing in a casino that was legal in their country. The complaint had been closed due to lack of further assistance needed by the player.

The player from Finland had won and withdrawn a portion of 8,300 Euros, leaving 7600 Euros in the account. The following day, the account balance had shown only 150 Euros. The casino seemed to have withdrawn 7460.04 Euros without the player's permission and live chat was not providing any helpful or consistent responses. The player had been waiting for two weeks to receive an email response from the casino. We had attempted to communicate with the player to understand the situation better and had extended the timer for her response. However, the player had failed to respond to our messages and questions, leading us to reject the complaint due to lack of information.

The player from Germany had deposited 815 Euros on Quickwin Casino and had won 1100 Euros. However, the winnings were not credited to the player's account, and after a complaint was made, the account was deactivated. The player had provided screenshots as evidence, but the Complaints Team had requested the player's full gaming history in Excel format. Because the player's account had been blocked, he was unable to access this information. The team had found no records of winning bets that were not credited to the player's account in the provided screenshots. Thus, the complaint had been declined due to insufficient evidence.

The player from Portugal had experienced difficulties withdrawing his winnings from an online casino. Despite multiple attempts, his withdrawal requests had been continually cancelled. The casino had requested additional verification documents and specific bank details, which the player had provided. After some initial withdrawals, the player had reported that he was unable to withdraw the remaining funds. The casino had suggested the issue could be related to incorrect bank information. The player had corrected his bank details and awaited the transfer of his remaining funds. However, the player had stopped responding to the complaints team, resulting in the case being rejected due to lack of further cooperation.

The player from Italy had requested a withdrawal of 500 euros, which went beyond the estimated 3 to 5 business days processing period and was still pending. The casino support team had not provided any substantial assistance regarding the delay. The player had been advised by our team to wait for two weeks for the withdrawal process to complete. The casino did not require any verification from the player. After our intervention, the player confirmed that she had received her payment. We had marked the complaint as 'resolved' in our system.

The player from Germany was awaiting two separate withdrawals totaling 500 Euros from Quickwin Casino, which were supposedly transferred on the 13th and 19th of the month. Despite confirmation from live chat, the winnings did not appear in the player's account. After several exchanges with the Complaints Team and the casino, it was revealed that the casino transferred the winnings to a different account than the one specified by the player. The player acknowledged this and decided to contact the recipient of the payment. Consequently, as the casino fulfilled its obligation, we closed the complaint as unjustified.

The player from Italy was struggling with compulsive gambling and despite self-exclusion from all Curacao casinos, he continued to gain access, deposit, and lose money. He was seeking help in a more strict execution of self-exclusion. The player also expressed a desire to recover his lost funds. We advised him on how to properly request self-exclusion and suggested using our Self-Exclusion Assistance Tool. However, since he had not informed the specific casino about his gambling problem, we were limited in the action we could take on his behalf. Despite extending the complaint period, the player did not provide additional information, leading us to reject the complaint as unjustified.

The player from Germany had been unable to withdraw her winnings of 350€ via a standard bank transfer, the same method she had used for deposits. Despite having verified her details and discussed the issue via live chat, the casino had continuously canceled her withdrawal requests. The casino had insisted on a screenshot of the transfer for further assistance. After the complaints team's intervention, it was discovered that the player had entered the IBAN incorrectly. Upon correcting this, the player had been able to successfully withdraw her winnings. The casino had confirmed the successful transaction, and the issue had been marked as resolved.

The player from Austria had experienced difficulties verifying his account with QuickWin Casino after he requested a withdrawal. Despite having his documents approved, the casino had kept asking for re-uploads. At that time, the player had €500 in pending withdrawal and €1500 still in his account. After our intervention, QuickWin Casino had confirmed that the player's account was verified and his €500 withdrawal was processed. The player had confirmed the receipt of this amount. Upon further inquiry from our team, the player had also confirmed receiving the full amount of €2000. We had marked the complaint as 'resolved'.

The player from Portugal had reported that her deposited funds had not appeared in her casino account. Despite being promised a refund, she hadn't received it after 16 days. The Complaints Team had advised her to contact her payment provider and assured her that they would intervene if there was no development within a month. The player had provided evidence of her transaction and communication with the casino. The casino later claimed that they had reviewed her bank statement and found that the deposit had returned to her bank account. The Complaints Team had asked the player to confirm this but did not receive a response, leading them to reject the complaint. The issue had remained unresolved due to lack of confirmation from the player.

The player from Germany had processed a withdrawal of 500 euros which was initially confirmed but not received as the transaction had disappeared from the banking records. The bank had suggested the casino could have canceled the transaction. The player had contacted the casino and was told to wait 3-5 days. Despite asking for a payment receipt, he received no response. This had been his first payout from the casino and the transaction was made via Visa. The issue was resolved when the player confirmed receipt of the payout.

The player from Portugal had an issue with Quick Win Casino where he hadn't received a promised bonus and faced problems when he tried to delete his account, suspecting fraudulent activity. The Complaints Team had engaged with the player, seeking further details to help resolve the issue. However, the player had failed to respond to the team's inquiries within the given time frame, which led to the complaint being rejected due to lack of necessary information for further investigation.

The player from New Zealand had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn't been received yet. The player reported that the casino had cancelled their withdrawal requests multiple times without a clear reason. After communicating with the casino, they were advised to enter the full name of their bank during the withdrawal process. The player followed this advice and subsequently, the withdrawal issue was successfully resolved. The player confirmed the receipt of their winnings and requested the case to be closed.

The player from Greece had initially encountered issues with withdrawing winnings from an online casino due to the casino's requirement of a deposit first, despite having sufficient funds in the account. The player had not been successful in receiving assistance from the casino's customer support and finance department. After various communications, the casino had requested and confirmed the player's identification documents. However, the player had still been unable to request a withdrawal. The Complaints Team had stepped in to mediate the issue, inviting the casino to participate in resolving the complaint. Despite some delays, the casino had eventually asked for the player's crypto wallet number to facilitate the withdrawal. The player had finally been able to request a withdrawal and after some delay, had successfully received their money. The issue had then been marked as 'resolved' by the Complaints Team.

The player from New Zealand had requested two withdrawals. Although both requests had been marked as successful, the funds never arrived and were returned back to the casino account. Despite several attempts to contact support via email and chat, the player had received no response or explanation for the lack of success. We had engaged in a dialogue with the player and the casino, and it was discovered that an unwagered bonus had been blocking the withdrawal. After the player met the wagering requirement, she was again unable to withdraw. We had invited the casino to the conversation, and they requested additional bank information from the player. After the player provided this information, the withdrawal was finally successful.

The player from Switzerland had had his account deactivated and his withdrawal requests cancelled. Live chat requests had failed to resolve the issue and the email inquiries had remained unanswered. The player had opened his account on January 13, 2024, and had primarily played live roulette and occasionally sports betting. His winnings had been achieved without a bonus. However, after reviewing the case and communicating with the casino, we had concluded that the player had violated the casino's rules by betting on opposite outcomes using two or more accounts. As a result, we had been unable to assist the player in this matter, and had recommended him to contact the Antillephone Gaming Authority for further assistance.

The player from Ontario faced issues with a withdrawal of his funds from the casino. He claimed that after meeting the wagering requirements of a bonus, he was told by the casino's support team that there was no max payout limit and that his $750 withdrawal had been approved. However, the funds were not transferred to his bank account as promised, but instead returned to his casino account without any communication from the casino. The player subsequently lost these funds. We requested additional information about the bonus rules and a screenshot, but the player did not respond, leading to the rejection of the complaint.

The player from Germany had been blocked and frequently removed from the chat system after he requested a bonus without making a deposit. He had expressed dissatisfaction, stating he was a VIP customer and had deposited a significant amount with the casino. We had explained that casinos had the discretion to grant bonuses and were not obliged to do so. Despite the player's frustration, we were unable to assist him further and consequently, the complaint had been rejected.

The player from Quebec had experienced a delay in withdrawing 513.50 CAD from the casino. The player had reported not receiving the funds even after two weeks of waiting. He had also mentioned that he was unable to verify his account as the casino's portal had stated that he did not require verification. When the Complaints Team had asked for more information, including the current status of the withdrawal request and any relevant communication with the casino, the player did not respond. Due to the lack of response, we were unable to investigate further and had to reject the complaint.

The player from Germany had been waiting since December 24, 2023, for her withdrawal to be processed. Despite having reached out to customer service multiple times, the process had exceeded the usual 1-3 days window. The issue was resolved when the player received her payout. The Complaints Team then marked the complaint as 'resolved'.

The player from Germany, who had self-excluded for protection, was able to deposit money into the casino, which violated Germany's gambling laws. After he reported this to the casino, his account was blocked and his requests for a refund went unanswered. The player claimed to have applied for a nationwide self-exclusion in Germany, but the casino clarified that such an exclusion did not apply to them as they did not hold a German license. The player did not respond to further inquiries, thus the complaint was rejected due to lack of communication.

The player from Germany had won 1000 Euros on Quickwin and attempted to withdraw 800 Euros. However, his account was closed without explanation, despite him reaching out to the live chat and email support. The casino did not initially respond. After the player had provided additional information and threatened to report the casino for fraudulent intent, the casino verified his documents and processed his withdrawal. The player confirmed that he had received the payout. The issue had been resolved with the help of the Complaints Team.

The player from Germany had reported that his account had not been credited with the €1050 he had won in a Power Blackjack game on QuickWin Casino. The player had also had issues with the withdrawal of his winnings. After the complaint had been escalated, QuickWin Casino had conducted an investigation and had credited the €1050 winnings to the player's account. However, the player had reported that he couldn't withdraw the money due to a wagering requirement, which treated the winnings as a deposit. The casino had offered a solution via bank transfer, but the player had lost the balance before the payment could be created. The player had acknowledged the loss, and the complaint had been subsequently rejected.

The player from Austria was experiencing difficulties withdrawing funds due to non-responsive support via live chat and email. Additionally, the site's verification process was not functioning, which hindered the withdrawal request. The player also mentioned a missing deposit of 100 euros. Despite our efforts to clarify the situation and provide assistance, the player did not respond to our inquiries. As a result, we could not investigate further and had to reject the complaint.

The player from Finland had experienced a two-week delay in withdrawal processing from the casino. The casino had not communicated with her or requested any documents. It had been her first withdrawal attempt at this casino and she had no active bonus. After our team had intervened and contacted the casino, the player reported that the issue was resolved. The complaint had then been marked as 'resolved' in our system.