QuickWin Casino Review

The player from Germany had faced issues in withdrawing an amount of 800 Euros from the betting provider Quickwin. Despite having provided all the necessary details, his withdrawal requests had been canceled multiple times. His account hadn't been verified as the casino hadn't requested it. After the player's communication with the casino, the issue had been resolved and the player had confirmed the receipt of his funds. We had marked the complaint as 'resolved' in our system.

The player from Germany had joined a casino because of its German-oriented appearance but then discovered it lacked the necessary license. After he requested account closure and a refund, the casino had blocked him and directed him to their terms and conditions. The player confirmed that he had no remaining balance on his account. We had clarified that the casino had the right to close his account without any reason given, as long as there was no remaining balance. We also highlighted the player's responsibility to ensure they were playing in a casino that was legal in their country. The complaint had been closed due to lack of further assistance needed by the player.

The player from Finland won and withdrew a portion of 8,300 Euros, leaving 7600 Euros in the account. The next day, the account balance showed only 150 Euros. The casino appears to have withdrawn 7460.04 Euros without the player's permission and live chat is not providing any helpful or consistent responses. The player has been waiting for two weeks to receive an email response from the casino.

The player from Germany had deposited 815 Euros on Quickwin Casino and had won 1100 Euros. However, the winnings were not credited to the player's account, and after a complaint was made, the account was deactivated. The player had provided screenshots as evidence, but the Complaints Team had requested the player's full gaming history in Excel format. Because the player's account had been blocked, he was unable to access this information. The team had found no records of winning bets that were not credited to the player's account in the provided screenshots. Thus, the complaint had been declined due to insufficient evidence.

The player from Italy had requested a withdrawal of 500 euros, which went beyond the estimated 3 to 5 business days processing period and was still pending. The casino support team had not provided any substantial assistance regarding the delay. The player had been advised by our team to wait for two weeks for the withdrawal process to complete. The casino did not require any verification from the player. After our intervention, the player confirmed that she had received her payment. We had marked the complaint as 'resolved' in our system.

The player from Germany had been awaiting two separate withdrawals totaling 500 Euros from Quickwin Casino, which were supposedly transferred on the 13th and 19th of the month. Despite confirmation from live chat, the winnings had not appeared in the player's account. After several exchanges with the Complaints Team and the casino, it was revealed that the casino had transferred the winnings to a different account than the one specified by the player. The player had acknowledged this and decided to contact the recipient of the payment. Consequently, as the casino had fulfilled its obligation, we had closed the complaint as unjustified.

The player from Italy was struggling with compulsive gambling and despite self-exclusion from all Curacao casinos, he continued to gain access, deposit, and lose money. He was seeking help in a more strict execution of self-exclusion. The player also expressed a desire to recover his lost funds. We advised him on how to properly request self-exclusion and suggested using our Self-Exclusion Assistance Tool. However, since he had not informed the specific casino about his gambling problem, we were limited in the action we could take on his behalf. Despite extending the complaint period, the player did not provide additional information, leading us to reject the complaint as unjustified.

The player from Germany had been unable to withdraw her winnings of 350€ via a standard bank transfer, the same method she had used for deposits. Despite having verified her details and discussed the issue via live chat, the casino had continuously canceled her withdrawal requests. The casino had insisted on a screenshot of the transfer for further assistance. After the complaints team's intervention, it was discovered that the player had entered the IBAN incorrectly. Upon correcting this, the player had been able to successfully withdraw her winnings. The casino had confirmed the successful transaction, and the issue had been marked as resolved.

The player from Austria had experienced difficulties verifying his account with QuickWin Casino after he requested a withdrawal. Despite having his documents approved, the casino had kept asking for re-uploads. At that time, the player had €500 in pending withdrawal and €1500 still in his account. After our intervention, QuickWin Casino had confirmed that the player's account was verified and his €500 withdrawal was processed. The player had confirmed the receipt of this amount. Upon further inquiry from our team, the player had also confirmed receiving the full amount of €2000. We had marked the complaint as 'resolved'.

The player from Germany had processed a withdrawal of 500 euros which was initially confirmed but not received as the transaction had disappeared from the banking records. The bank had suggested the casino could have canceled the transaction. The player had contacted the casino and was told to wait 3-5 days. Despite asking for a payment receipt, he received no response. This had been his first payout from the casino and the transaction was made via Visa. The issue was resolved when the player confirmed receipt of the payout.

The player from Portugal had an issue with Quick Win Casino where he hadn't received a promised bonus and faced problems when he tried to delete his account, suspecting fraudulent activity. The Complaints Team had engaged with the player, seeking further details to help resolve the issue. However, the player had failed to respond to the team's inquiries within the given time frame, which led to the complaint being rejected due to lack of necessary information for further investigation.

The player from New Zealand had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn't been received yet. The player reported that the casino had cancelled their withdrawal requests multiple times without a clear reason. After communicating with the casino, they were advised to enter the full name of their bank during the withdrawal process. The player followed this advice and subsequently, the withdrawal issue was successfully resolved. The player confirmed the receipt of their winnings and requested the case to be closed.

The player from Greece had initially encountered issues with withdrawing winnings from an online casino due to the casino's requirement of a deposit first, despite having sufficient funds in the account. The player had not been successful in receiving assistance from the casino's customer support and finance department. After various communications, the casino had requested and confirmed the player's identification documents. However, the player had still been unable to request a withdrawal. The Complaints Team had stepped in to mediate the issue, inviting the casino to participate in resolving the complaint. Despite some delays, the casino had eventually asked for the player's crypto wallet number to facilitate the withdrawal. The player had finally been able to request a withdrawal and after some delay, had successfully received their money. The issue had then been marked as 'resolved' by the Complaints Team.

The player from New Zealand had requested two withdrawals. Although both requests had been marked as successful, the funds never arrived and were returned back to the casino account. Despite several attempts to contact support via email and chat, the player had received no response or explanation for the lack of success. We had engaged in a dialogue with the player and the casino, and it was discovered that an unwagered bonus had been blocking the withdrawal. After the player met the wagering requirement, she was again unable to withdraw. We had invited the casino to the conversation, and they requested additional bank information from the player. After the player provided this information, the withdrawal was finally successful.

The player from Switzerland had had his account deactivated and his withdrawal requests cancelled. Live chat requests had failed to resolve the issue and the email inquiries had remained unanswered. The player had opened his account on January 13, 2024, and had primarily played live roulette and occasionally sports betting. His winnings had been achieved without a bonus. However, after reviewing the case and communicating with the casino, we had concluded that the player had violated the casino's rules by betting on opposite outcomes using two or more accounts. As a result, we had been unable to assist the player in this matter, and had recommended him to contact the Antillephone Gaming Authority for further assistance.

The player from Ontario faced issues with a withdrawal of his funds from the casino. He claimed that after meeting the wagering requirements of a bonus, he was told by the casino's support team that there was no max payout limit and that his $750 withdrawal had been approved. However, the funds were not transferred to his bank account as promised, but instead returned to his casino account without any communication from the casino. The player subsequently lost these funds. We requested additional information about the bonus rules and a screenshot, but the player did not respond, leading to the rejection of the complaint.

The player from Germany had been blocked and frequently removed from the chat system after he requested a bonus without making a deposit. He had expressed dissatisfaction, stating he was a VIP customer and had deposited a significant amount with the casino. We had explained that casinos had the discretion to grant bonuses and were not obliged to do so. Despite the player's frustration, we were unable to assist him further and consequently, the complaint had been rejected.

The player from Quebec had experienced a delay in withdrawing 513.50 CAD from the casino. The player had reported not receiving the funds even after two weeks of waiting. He had also mentioned that he was unable to verify his account as the casino's portal had stated that he did not require verification. When the Complaints Team had asked for more information, including the current status of the withdrawal request and any relevant communication with the casino, the player did not respond. Due to the lack of response, we were unable to investigate further and had to reject the complaint.

The player from Germany had been waiting since December 24, 2023, for her withdrawal to be processed. Despite having reached out to customer service multiple times, the process had exceeded the usual 1-3 days window. The issue was resolved when the player received her payout. The Complaints Team then marked the complaint as 'resolved'.

The player from Germany, who had self-excluded for protection, was able to deposit money into the casino, which violated Germany's gambling laws. After he reported this to the casino, his account was blocked and his requests for a refund went unanswered. The player claimed to have applied for a nationwide self-exclusion in Germany, but the casino clarified that such an exclusion did not apply to them as they did not hold a German license. The player did not respond to further inquiries, thus the complaint was rejected due to lack of communication.

The player from Germany had won 1000 Euros on Quickwin and attempted to withdraw 800 Euros. However, his account was closed without explanation, despite him reaching out to the live chat and email support. The casino did not initially respond. After the player had provided additional information and threatened to report the casino for fraudulent intent, the casino verified his documents and processed his withdrawal. The player confirmed that he had received the payout. The issue had been resolved with the help of the Complaints Team.

The player from Germany had reported that his account had not been credited with the €1050 he had won in a Power Blackjack game on QuickWin Casino. The player had also had issues with the withdrawal of his winnings. After the complaint had been escalated, QuickWin Casino had conducted an investigation and had credited the €1050 winnings to the player's account. However, the player had reported that he couldn't withdraw the money due to a wagering requirement, which treated the winnings as a deposit. The casino had offered a solution via bank transfer, but the player had lost the balance before the payment could be created. The player had acknowledged the loss, and the complaint had been subsequently rejected.

The player from Austria was experiencing difficulties withdrawing funds due to non-responsive support via live chat and email. Additionally, the site's verification process was not functioning, which hindered the withdrawal request. The player also mentioned a missing deposit of 100 euros. Despite our efforts to clarify the situation and provide assistance, the player did not respond to our inquiries. As a result, we could not investigate further and had to reject the complaint.

The player from Finland had experienced a two-week delay in withdrawal processing from the casino. The casino had not communicated with her or requested any documents. It had been her first withdrawal attempt at this casino and she had no active bonus. After our team had intervened and contacted the casino, the player reported that the issue was resolved. The complaint had then been marked as 'resolved' in our system.

An Australian player had won $2500 and wanted to withdraw her winnings. However, the casino was constantly avoiding her withdrawal requests and didn't allow her to upload the required documents for verification. The player had faced difficulties understanding the withdrawal process and the correct placement of her bank's BSB code. The casino had stated that the issue was due to the incorrect BSB code entered by the player. After several attempts and guidance from the Complaints Team, the player had successfully completed the withdrawal process. The player had confirmed receipt of her winnings, resolving the issue.

The player from Greece had deposited €120 and won €1000. After he requested a withdrawal, the casino had requested account verification, despite having previously stated it as unnecessary. The player had provided all necessary documents, but his account was subsequently blocked without explanation. Upon investigation, it was revealed that the player had used a third-party payment method, which was a violation of the casino's terms and conditions. This led to the player's account being permanently closed and his winnings voided. The complaint was rejected due to the player's violation of the casino's terms.

The player from Austria had experienced a game crash on Quickwin Casino during the TNT Bonanza slot game. Despite his multiple attempts to resolve the issue through live chats and emails, the problem had remained unresolved. The casino had requested detailed information and screenshots, but found them insufficient. The player had also attempted to contact the game provider, as suggested by us, but received no response. The casino later informed us that the player had closed his account, preventing any further assistance. Despite our efforts to communicate with the player, he had remained unresponsive, leading us to reject the complaint.

The player from Greece has been facing glitches during game play on the casino website. The game crashes specifically during bonus wins, potentially costing the player substantial earnings, up to 500 euros. Despite raising the issue, the lost winnings have not been refunded.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player claimed his winnings were cancelled by the casino due to alleged bonus conditions violations, which he denied. The Complaints Team had requested relevant communication and bonus history from the player for further investigation. However, the player failed to respond within the given timeframe, leading to the complaint being rejected. The issue remained unresolved due to lack of player's cooperation.

The player from Italy had a technical issue with a slot game, Chilli Picante Megaways, which froze while he was in the middle of gameplay, preventing him from continuing or accessing his winnings. The issue has persisted for 18 hours despite the player's attempts to troubleshoot. The complaint was rejected as the player stopped responding.

The player from Ireland was experiencing ongoing issues with withdrawals. Despite having completed a successful verification process, all her withdrawal attempts since October 10th had been cancelled without any notifying emails from the casino. We attempted to assist by asking for additional details, such as her chosen withdrawal method and whether she had contacted the casino. However, the player did not respond to our inquiries within the given time frame. As a result, we were unable to investigate further and had to reject the complaint.

The player from Australia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. After we advised him to wait for at least 14 days after requesting his withdrawal, the player informed us that the casino had started making small payments. Following his confirmation that he was satisfied with the resolution, we marked the complaint as resolved.

The player from Greece had won 400 euros at an online casino, but after a four-day wait, the casino had cancelled the withdrawal and returned the winnings to his account without explanation. We had reached out to the player to gather more information about his account status and previous withdrawal history. However, due to the player's lack of response to our inquiries, we had been unable to proceed with the investigation. The complaint was therefore rejected.

A player from Greece has been trying to withdraw 2000 Euros from an online casino since September 13th, 2023. Despite completing requested ID verification, his withdrawals keep getting returned to him due to claims of an incorrect IBAN number. He believes the casino is delaying the process intentionally. The complaint was resolved as the player's withdrawal arrived.

The player from New Zealand was struggling to withdraw her winnings from QuickWin. Despite attempts to verify her account and resubmit withdrawals, the transactions were cancelled and funds were returned to her gaming amount. In response to the player's issue, we asked her to explore alternative payment methods such as Skrill or MiFinity. We also reached out to QuickWin Casino to understand why the player's withdrawals had been unsuccessful. After our intervention, QuickWin Casino informed us that the player's withdrawal requests had been successfully processed. The player confirmed via email that she had received her winnings, hence we considered this complaint resolved.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later informed us that he received his winnings, so we closed the complaint as resolved.

The player from New Zealand had made multiple deposits totaling $700, expecting to receive bonuses while a withdrawal was pending. The casino's customer support had informed the player that the bonuses would be awarded after the withdrawal had been processed. However, this was later contradicted when they stated that no bonuses were available during withdrawal processing. The player had confirmed using the deposited funds for gameplay. We had requested evidence of the promise for later bonus application, but found no such promise in the provided communication. We had concluded that the casino was not obligated to provide bonuses during pending withdrawals and thus, were unable to assist the player in this matter.

The player from Canada had a winning hand in a live dealer Blackjack game, but was not credited the $180 winnings. Despite providing proof through screenshots, the issue remains unresolved. We marked this complaint as rejected as the player closed his casino account before we could intervene.

The player from Spain has been attempting to withdraw funds for one month through various methods, but the transactions have not succeeded. Efforts to communicate with the casino via email and a virtual assistant have not resolved the issue. The player stopped responding to our questions and comments, therefore, we rejected the complaint.

The player from Brazil, after increasing his winnings from 2,500 to 7,800 has tried to make two withdrawal attempts but faced verification issues. Despite attempts to verify his account, the platform does not accept his documents, and the money was returned to his account and subsequently lost. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany had his account deactivated by the casino without any prior notice or explanation. Despite having had successful withdrawals in the past, the player was worried about the remaining funds in his account. He had been a player for 4-6 months and had recently received two payments of 500 euros each. The player's account had 8,500 euros remaining when it was deactivated. The casino claimed that the account was closed due to the player not sending the required verification documents within a set 30-day period. However, the player stated that he had sent the documents on the 30th day. Despite the player's pleas, the casino decided to stick with their decision to void the winnings and keep the account closed. The casino did offer to reopen the account for future play but did not agree to return the voided winnings. The Complaints Team had requested proof of the player's claims that he had sent the documents on the 30th day but did not receive any, leading to the rejection of the complaint

The player from Greece has been waiting for a withdrawal for more than 8 days, despite customer service stating it should only take 3-5 business days. He reports that customer service has been unhelpful with the issue. The complaint was rejected as the player stopped responding.

The player from Austria had experienced an issue with a deposit not appearing in QuickWin and complained about the lack of support, especially in German. Initially, the player's deposit issue had been resolved but he had faced difficulties in getting his account closed despite numerous requests. After we guided him on how to properly request self-exclusion and followed up with the casino, the casino had confirmed the closure of the player's account. Despite some communication issues with the casino, the player's issues had eventually been resolved with our assistance.

An Italian player has expressed concerns about a withdrawal of 150 euros from Quickwin that, although marked as completed, has not arrived in their bank account. We closed the complaint because the player stopped responding.

The player from Australia is unable to withdraw his funds as the casino constantly cancels the withdrawals, claiming that his bank details are incorrect. The issue has persisted over six days with multiple requests submitted. We contacted the casino, and its representative asked the player to provide them with an additional information to perform a mmanual withdrawal. Finally, the withdrawal was processed into 18 installments. The player informed us about receiving their funds, however, they didn't confirm if all the installments were credited to their account. It appeared that the problem was resolved. Unfortunately, we were forced to reject the complaint without confirmation from the player.

The player from Greece experienced delayed withdrawals. He requested a withdrawal that was not processed and subsequently asked for his account to be closed. The player decided he was no longer interested in our help, therefore we closed the complaint.

The player from Greece made three withdrawal requests at Quick Win casino. The casino then requested identification documents, and after providing these, the player’s account was closed abruptly and without a specified reason. Despite several attempts to communicate, the casino states the decision is non-negotiable. We contacted the casino and found out that the player's account was blocked due to suspicioon that the 3rd party could've sponsor the player's deposits. We asked the casino, if they could check the player's proof of source of funds, therefore the player was requested to provide QuickSpin with the up-to-date tax return. The player followed the instuctions and finally confirmed receiving his withdrawals, so the complaint was closed as resolved.

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany requested a cashout from the casino more than 2 weeks ago. Unfortunately the cashout wasn't processed yet. We closed the complaint because the player didn't reply to our messages and questions.

The player from Hungary claims her winnings weren't credited to her account. At first, the casino didn't respond but after reopening the complaint it appeared that this issue was resolved, but without confirmation from the player we were forced to reject this complaint.

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany has been blocked. The casino claims that the player requested his account to be closed, but the player denied it. We did not receive any reply from the casino team, therefore the case was closed as 'unresolved'. Later, the casino team requested reopen, and the player confirmed that the case was successfully resolved.

The player from Finland was experiencing a delay with his withdrawal of 270€, which exceeded the usual 3 business day processing time. The casino customer service had been unable to provide a completion date. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could be due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the withdrawal had been paid, and we subsequently closed the complaint.

The player from Austria had reported that he had deposited 25€ via Paysafecard into his online casino account, but the funds did not reflect. After the player had reached out to the casino support and was advised to wait for 72 hours, the issue still remained unresolved. However, the issue was later resolved after the player had received his deposited amount along with a bonus from the casino, who apologized for the technical error. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had experienced issues with withdrawing winnings from Cashwin. Despite having used only deposited funds to play and having cancelled a bonus as instructed, the casino had retained €450 from the player's withdrawal request, leaving only the initial €50 deposit. After a thorough investigation and communication with the casino, the player's issue had been resolved. The casino had decided to reissue the Second Deposit Bonus to the player's account with reduced wagering requirements, which the player had accepted and considered the issue resolved.

The player from Ontario had been attempting to verify his account for multiple weeks, but despite having provided his full credit card statement as requested, the verification had not been successful. After communicating with the casino and providing several deposit statements, the player was informed that his verification looked promising. The player later confirmed that his account had been successfully verified. Consequently, we marked the complaint as resolved in our system.

The player from Germany initiated a withdrawal that has not been processed despite the 72 hours policy of the casino. He has resorted to opening a complaint due to the delay. The complaint was resolved as the player got paid out.

The player from Thailand had won a significant amount playing on Cashwin casino. However, the casino had confiscated their $911 in winnings, alleging abuse of bonus usage. The player had asserted that the terms and conditions related to changing bets and games were overly subjective and open to exploitation by the casino. After an exchange of messages, the casino had offered to reinstate the player's bonus with a modified set of wagering requirements. The player had refused, insisting on receiving the full amount of winnings. The casino had reconsidered its decision and agreed to return the full amount of winnings to the player. The player had confirmed receipt of the funds, and the complaint was successfully resolved.

The fully verified player from Portugal, who had previously made several successful withdrawals via Neteller, faced constant cancellation of withdrawal requests by the casino, allegedly due to issues with Neteller. After the player had contacted the Complaints Team, the casino had asked the player to withdraw via bank transfer instead of Neteller. The player complied and later confirmed that the withdrawal had been successful.

The player from Germany had been unable to withdraw his winnings from Cashwin Casino for a month due to continuous requests for additional verification documents. Despite having provided all necessary documents, the player had faced issues with the withdrawal process. The casino had claimed the issues were due to difficulties encountered at the player's bank. The matter had been resolved when the player used an alternative bank account for the withdrawal. The player had received his winnings successfully and confirmed the resolution of his complaint. The player's username had also been changed as per his request.

The player from Finland attempted to close her account via email due to gambling addiction. Despite multiple attempts from two different email accounts, the casino claims not to have received these requests, denying any responsibility. The player confirmed the casino refunded her deposits and asked us to close the complaint.

The player from Ireland has received only €400 out of €750 from Cashwin, with €350 still pending since 29th May 2023. The casino has been making excuses regarding payment provider issues, providing incorrect ARN numbers, and delaying the withdrawal. The player later informed us he received his winnings and so we closed the complaint as resolved.

The player from Germany experienced a delay in withdrawal of his winnings amounting to 100€ since 15.03.2024. Despite multiple inquiries, he had been continuously told the finance department would handle it yet no progress had occurred. After the complaints team had been engaged, it was discovered that the player had not received a request for KYC verification and had won without a bonus. The casino was then contacted by our team, and they responded by providing proof of payment. The player acknowledged receipt of the payment, albeit late, and the case was subsequently marked as resolved.

The player from Germany had attempted to withdraw 700 Euros but had encountered an error message. Despite daily interactions with the casino staff, the withdrawal had not been successful. After the player had filed a complaint, we had initiated a dialogue to understand the situation, asking about previous withdrawal history and KYC verification status. The issue had eventually been resolved with the player confirming receipt of the money.

The player from Brazil has difficulties withdrawing his winnings - 1036 reais - from Zet Casino due to bureaucratic and disorganized processes. Communication attempts with live support have been unsuccessful, with a lack of access to the financial department. The player reports an absence of timely email response. The complaint was closed as the player resolved the issue with the casino.

The player from Germany requested withdrawals, but they have not been processed yet. The casino later started processing withdrawals in daily installments in compliance with their T&Cs, therefore we marked the complaint as resolved.

The player from Germany had been blocked due to unsuccessful verification. The casino then stated that the player had registered multiple accounts. The player explained that the second account belonged to his ex-girlfriend and that she lived in the same building as him. The casino responded and stated that they were conducting a further investigation and would inform us of the outcome. Upon concluding their investigation, the casino stated that the player's winnings would be paid to them but their account must remain closed. The player received his payment and the matter was resolved.

The player from Hesse has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested several withdrawals 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Cyprus is not able to withdraw his winnings due to unfinished KYC. The casino apologized to the player for the difficulties and stated that although there were still some outstanding documents required to complete the verification, the withdrawals would be processed. The player received their payments shortly after and the issue was resolved.

The player from Italy had an active self-exclusion in sister casinos due to a gambling problem. He believes that he should not have been able to register a new account with ZetCasino. Player’s complaint has been resolved successfully.

The player from Germany had his account has been blocked after requesting a withdrawal. The casino claims he opened multiple accounts. The issue was successfully resolved, the player received his winnings.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing account verification. Casino started to pay him in installments after successfull verification so we consider this case as resolved.

The player from Germany requested a withdrawal and account closure. He was informed, that the withdrawal had to be processed first, however the transaction was cancelled and funds returned to his account. The issue was eventually successfully resolved.

The player from Germany has been accused of breaching betting rules without further explanation. Consequently, his winnings have been cancelled and account blocked. The issue was resolved, the player received his funds.

The player from Greece had experienced repeated cancellation of withdrawals due to a system error and provider rejection. Despite having used different methods, the player was still expecting to wait for a resolution. The player had communicated with the casino multiple times and was asked to wait for 3-5 working days each time. After a month of waiting and multiple attempts to withdraw, the player finally received an email to manually provide his bank details. The casino had processed the withdrawal after this. The player had confirmed receipt of the funds after one month and seven days. We had closed the complaint as 'resolved'.

The withdrawal request from the Canadian player was declined because of a deposit made from a shared account with his spouse. The issue was successfully resolved as the casino eventually credited the player's winnings back to his account balance.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested withdrawals three months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's withdrawal is delayed for almost 3 weeks. We contacted the casino and found out that the withdrawal requests had been finally processed, and the player received her winnings, so the complaint was closed as resolved.