QuickWin Casino Review

The player from Germany faced repeated rejection of withdrawal requests from their casino account, despite having a total balance of 9,000 euros and requesting 1,600 euros in three separate withdrawals. After multiple inquiries in live chat about verification requirements, the player became frustrated with receiving only generic responses and no resolution. The complaint was resolved when the player indicated that he no longer needed assistance and had lost the money.

The player from New Zealand had been attempting to withdraw his winnings for over two months but had experienced at least 10 cancellation attempts via Visa and Bank transfer without any explanation. Despite reaching out to Quickwin's support repeatedly, he received scripted responses and no communication from the payments team. The casino eventually stated that the withdrawals were canceled due to incorrect payment data, but the player disputed this claim and expressed frustration over the inability to verify his account. Ultimately, after depleting his balance to zero, the complaint was rejected as there were no winnings left to withdraw.

The player from Spain had requested a withdrawal of 500 euros on August 7th, but had not received the funds yet, despite the casino's stated processing time of 3 to 5 business days. The issue was resolved after the player confirmed that the withdrawal had been processed successfully. The Complaints Team marked the complaint as 'resolved' in their system and encouraged the player to provide feedback on their services.

The player from Italy struggled to withdraw their account balance, as every request via VISA was denied. Operators had recommended a bank transfer, which the player was currently awaiting. The complaint was not resolved due to the player's lack of response to our inquiries, leading to the rejection of the complaint.

The player from Germany struggled to close or block her account at Quick Win despite multiple attempts and had been told to wait for email responses. She expressed concern about her unhealthy gambling behavior and the casino's reluctance to accommodate her request, while mentioning significant losses. The issue was resolved when she was eventually deactivated from the casino's system following her complaint, although she noted that this was not the normal procedure. The Complaints Team marked the complaint as resolved and offered further assistance if needed.

The player from Austria had requested a withdrawal of 450€, but it was canceled due to alleged errors after three days. He re-submitted the request but faced issues accessing live chat for assistance, expressing frustration after spending approximately 2000€ at the casino. The Complaints Team had extended the communication period for seven days to allow for a response; however, due to a lack of communication from the player, the complaint was unable to be investigated further and was rejected.

The player from Germany had requested account closure to control her gambling behavior but received no effective response and continued to gamble, losing approximately €2,300. She then sought a refund and permanent account closure. We had facilitated communication with the casino, which confirmed the account closure on August 7th and offered a goodwill refund of €770 for deposits made after the player expressed gambling concerns on August 1st. The player accepted the refund offer, and the complaint was marked as 'resolved' in the system.

The player from New Zealand had successfully requested multiple withdrawals totaling $2,400 since June, all of which had been declined. The casino attributed the issue to incorrect authorization codes from the player's payment provider. The player had repeatedly tried to withdraw using the same method used for the deposit but had not received any of the winnings. We extended the response time for the player to explore alternative withdrawal methods but ultimately rejected the complaint due to a lack of response from the player.

The player from Germany had won over 600€ during Power Spins in the game 'Lucky Pharaoh,' but the game crashed before the winnings were credited. Despite contacting customer support, he did not receive any updates from the finance department. The complaint was rejected as the provided screenshot of the transaction history did not show evidence of a crashed game or technical glitch. Without sufficient evidence, the case could not proceed further.

The player from Australia has been waiting for a withdrawal for less than two weeks, and her withdrawals were denied. The user confirmed a successful withdrawal a week after we invited the casino to the thread. The case is solved.

The player from Germany had been trying to withdraw her balance from the casino for nearly 3 weeks. Due to a daily limit of 500 Euros, she had to split withdrawals, but each attempt was cancelled after a 3-day waiting period, creating an endless loop. The casino support team kept telling her to wait. The issue was resolved by identifying that the player's requested bank (C24 bank) was not supported for withdrawals. The player successfully used a Visa for the transfer, and the complaint was marked as resolved.

The player from Germany had deposited money to Quickwin Casino on May 24, 2024, which was debited from her account but not credited to her gaming account. Despite having provided bank statements to the support team on May 29, 2024, the player had not received a response for 14 days. The Complaints Team investigated the issue and determined that the two €50 transactions from the player's payment method probably had not been processed at Quickwin Casino and/or were not deducted from her payment method. Consequently, the complaint was closed as the deposit was deemed unsuccessful due to an incomplete transaction process. After further communication, the player later confirmed that her payment provider had identified the problem and sorted it out, leading to the final resolution of the complaint.

The player from Germany requested a withdrawal on 27.05.2024, but it remained pending for more than two weeks. Live chat support had been unhelpful. The player had previously made successful withdrawals without needing verification and had not used any bonuses. The issue was resolved after the player received assistance from a streamer, and the complaint was marked as resolved by us.

The player from Germany made a €600 profit at Quickwin Casino, but his withdrawal request was denied. After seven days and contacting support, the withdrawal was canceled without explanation. He had initially used Mastercard for the deposit and was then attempting to withdraw using cryptocurrency (ETH). The issue was resolved after the player confirmed that the money was received. The complaint was marked as resolved by the Complaints Team.

A player from Austria was unable to withdraw their winnings from QuickWin. The player had followed the daily and monthly withdrawal limits, but their withdrawals, which were purportedly confirmed as completed by the casino, had not arrived in their bank account, and they could no longer log in. The Complaints Team escalated the issue to the casino, and after persistent follow-ups, the casino finally processed the withdrawals. The player confirmed receipt of the funds, and the complaint was marked as resolved.

The player from Greece had experienced withdrawal delays from an online casino. Fortunately, the player later confirmed that the withdrawal had been completed successfully. We marked the complaint as 'resolved'.

The player from Portugal was struggling to withdraw 500 euros due to constant cancellations from the casino, who claimed he entered the incorrect bank account number. He found this frustrating as he had directly copied the account details. After the Complaints Team had contacted the casino, they were informed that the withdrawal had been successfully paid out and the player's account had been closed per his request. Despite multiple attempts to get confirmation from the player, he did not respond, leading us to reject the complaint due to lack of confirmation.

The player from Portugal had reported that she had attempted over 9 withdrawals that had not been processed, despite her having fulfilled all of the casino's requirements. She had noted that while her deposits were processed quickly, her withdrawals were not. After she had raised the issue with the Complaints Team, she had later informed them that her last withdrawal attempt had been successful. However, she had not confirmed if she had received all of her winnings. The Complaints Team had been forced to reject the complaint due to a lack of further communication from the player.

The player from Greece had issues with withdrawal as his attempts were repeatedly cancelled with no communicated reason. Despite his attempts to reach out via live chat and email, the problem remained unsolved. We had asked for additional information to investigate his complaint and extended the response time. However, the player did not respond to our messages, which led us to reject the complaint due to lack of information.

The player from Greece had reported a delay in the processing of his withdrawal request of 850 euros, despite having contacted the casino's customer support multiple times. Upon receiving the complaint, we had advised him to wait for at least 14 days after the withdrawal request, as such delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. After extending the complaint resolution time frame by 7 days, the player confirmed that the money had been deposited into his account, effectively resolving the issue.

The player from Portugal had requested a withdrawal of €500 which was not fulfilled due to an unspecified issue. After issuing another withdrawal request, the player became unable to access his account, which had an additional €500 remaining in it. The player was unsure about the status of his account and had not completed KYC (Know Your Customer) verification as the casino had not requested it. After contacting the casino's customer support, he was informed that his balance would be manually deposited after verification. The player later confirmed that he had received his money three weeks later. We had marked the complaint as 'resolved'.

The player from Greece had attempted to withdraw winnings of €364.80 but faced delays. Despite her attempts to communicate with the casino, she had not received a clear response regarding the withdrawal process. The player did not respond to our messages, which led to the complaint being rejected due to a lack of further information.

The player from Australia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player faced repeated cancellations of their withdrawal requests despite providing correct bank details and attempting to resolve the issue with customer service. The casino claimed the issue lay in an incorrect BSB code provided by the player and later confirmed processing a manual payment. However, the player later realized their mistake in providing the wrong BSB code and sought further assistance. The complaint was ultimately rejected due to the player's lack of response to follow-up inquiries.

The player from Italy had been unable to withdraw his winnings due to the casino rejecting his verification documents. He had provided his credit card, ID, and proof of ownership of his bank account, but only the credit card was accepted. The player later admitted that he had used his mother's details to open the account, which was a breach of the casino's terms and conditions. We had informed him that this breach prevented us from assisting him further. Despite having extended the timer for response by 7 days, the player failed to respond, leading to the rejection of his complaint.

The player from Germany had reported a deposit issue with an online casino. Despite a successful transaction via Giropay, the funds had not been credited to his account. He had found the customer service difficult to reach. We had advised him to contact his payment provider, Giropay, for an investigation. The player had followed our recommendation and after communicating with Giropay, the amount was refunded to his bank account within 24 hours. The issue had been successfully resolved and the complaint had been marked as such in our system.

The player from Austria had discovered that the casino she had been playing at was not licensed to operate in her country. According to local law, she demanded a refund from the casino. In response, her account was abruptly blocked. She had reached out to the complaints team for assistance, but they explained that the casino had not violated any terms. The player's responsibility had been to be aware of her country's gambling laws before registering. Consequently, we concluded that the casino had acted correctly and the complaint was rejected.

The player from Italy had an issue with withdrawal requests for winnings of 120 and 90 euros. The casino kept cancelling the requests without any explanation, and live chat had informed her that her request was in the process. She had confirmed that her account did not require verification, and the winnings were from real money, not bonuses. After multiple requests, she finally received her winnings. We marked the complaint as 'resolved'.

The player from Austria had won 700 at Quick Win Casino, but her withdrawal request was canceled without any explanation. Despite her attempts to contact the casino’s support, she had only received automated responses asking for patience. After reaching out to us for assistance, she had decided to continue communication directly with the casino due to perceived delay in our response. Consequently, she had requested the closure of her Casino.Guru account. We had respected her request and closed her account, ending our involvement in this case.

The player from Italy had a balance of 5648 euros in his Quickwin Casino account, including winnings from several deposits. However, his account was suddenly blocked, and he could no longer access his winnings hence he was unable to withdraw. He claimed to have played legally, mainly focusing on live roulette, without using any bonus. After our team's investigation and communication with the casino, it was found that the player had not passed the Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. Additionally, connections between the player's account and others within the casino's network, including shared personal and payment details, had been discovered. Consequently, we agreed with the casino's decision to close the account and the complaint was rejected.

The player from Germany had discovered that her account at QuickWin Casino had been blocked without notice. Her outstanding winnings of 2,000 Euros had not been paid yet. The Complaints Team had requested additional information from the player to better understand the situation, but the player did not respond to the queries. Due to the lack of cooperation from the player's side, we were unable to proceed with the investigation or provide potential solutions. The complaint was rejected due to the player's non-response.

The player from Germany had faced issues in withdrawing an amount of 800 Euros from the betting provider Quickwin. Despite having provided all the necessary details, his withdrawal requests had been canceled multiple times. His account hadn't been verified as the casino hadn't requested it. After the player's communication with the casino, the issue had been resolved and the player had confirmed the receipt of his funds. We had marked the complaint as 'resolved' in our system.

The player from Germany had joined a casino because of its German-oriented appearance but then discovered it lacked the necessary license. After he requested account closure and a refund, the casino had blocked him and directed him to their terms and conditions. The player confirmed that he had no remaining balance on his account. We had clarified that the casino had the right to close his account without any reason given, as long as there was no remaining balance. We also highlighted the player's responsibility to ensure they were playing in a casino that was legal in their country. The complaint had been closed due to lack of further assistance needed by the player.

The player from Finland had won and withdrawn a portion of 8,300 Euros, leaving 7600 Euros in the account. The following day, the account balance had shown only 150 Euros. The casino seemed to have withdrawn 7460.04 Euros without the player's permission and live chat was not providing any helpful or consistent responses. The player had been waiting for two weeks to receive an email response from the casino. We had attempted to communicate with the player to understand the situation better and had extended the timer for her response. However, the player had failed to respond to our messages and questions, leading us to reject the complaint due to lack of information.

The player from Germany had deposited 815 Euros on Quickwin Casino and had won 1100 Euros. However, the winnings were not credited to the player's account, and after a complaint was made, the account was deactivated. The player had provided screenshots as evidence, but the Complaints Team had requested the player's full gaming history in Excel format. Because the player's account had been blocked, he was unable to access this information. The team had found no records of winning bets that were not credited to the player's account in the provided screenshots. Thus, the complaint had been declined due to insufficient evidence.

The player from Portugal had experienced difficulties withdrawing his winnings from an online casino. Despite multiple attempts, his withdrawal requests had been continually cancelled. The casino had requested additional verification documents and specific bank details, which the player had provided. After some initial withdrawals, the player had reported that he was unable to withdraw the remaining funds. The casino had suggested the issue could be related to incorrect bank information. The player had corrected his bank details and awaited the transfer of his remaining funds. However, the player had stopped responding to the complaints team, resulting in the case being rejected due to lack of further cooperation.

The player from Italy had requested a withdrawal of 500 euros, which went beyond the estimated 3 to 5 business days processing period and was still pending. The casino support team had not provided any substantial assistance regarding the delay. The player had been advised by our team to wait for two weeks for the withdrawal process to complete. The casino did not require any verification from the player. After our intervention, the player confirmed that she had received her payment. We had marked the complaint as 'resolved' in our system.

The player from Germany was awaiting two separate withdrawals totaling 500 Euros from Quickwin Casino, which were supposedly transferred on the 13th and 19th of the month. Despite confirmation from live chat, the winnings did not appear in the player's account. After several exchanges with the Complaints Team and the casino, it was revealed that the casino transferred the winnings to a different account than the one specified by the player. The player acknowledged this and decided to contact the recipient of the payment. Consequently, as the casino fulfilled its obligation, we closed the complaint as unjustified.

The player from Italy was struggling with compulsive gambling and despite self-exclusion from all Curacao casinos, he continued to gain access, deposit, and lose money. He was seeking help in a more strict execution of self-exclusion. The player also expressed a desire to recover his lost funds. We advised him on how to properly request self-exclusion and suggested using our Self-Exclusion Assistance Tool. However, since he had not informed the specific casino about his gambling problem, we were limited in the action we could take on his behalf. Despite extending the complaint period, the player did not provide additional information, leading us to reject the complaint as unjustified.

The player from Germany had been unable to withdraw her winnings of 350€ via a standard bank transfer, the same method she had used for deposits. Despite having verified her details and discussed the issue via live chat, the casino had continuously canceled her withdrawal requests. The casino had insisted on a screenshot of the transfer for further assistance. After the complaints team's intervention, it was discovered that the player had entered the IBAN incorrectly. Upon correcting this, the player had been able to successfully withdraw her winnings. The casino had confirmed the successful transaction, and the issue had been marked as resolved.

The player from Austria had experienced difficulties verifying his account with QuickWin Casino after he requested a withdrawal. Despite having his documents approved, the casino had kept asking for re-uploads. At that time, the player had €500 in pending withdrawal and €1500 still in his account. After our intervention, QuickWin Casino had confirmed that the player's account was verified and his €500 withdrawal was processed. The player had confirmed the receipt of this amount. Upon further inquiry from our team, the player had also confirmed receiving the full amount of €2000. We had marked the complaint as 'resolved'.

The player from Portugal had reported that her deposited funds had not appeared in her casino account. Despite being promised a refund, she hadn't received it after 16 days. The Complaints Team had advised her to contact her payment provider and assured her that they would intervene if there was no development within a month. The player had provided evidence of her transaction and communication with the casino. The casino later claimed that they had reviewed her bank statement and found that the deposit had returned to her bank account. The Complaints Team had asked the player to confirm this but did not receive a response, leading them to reject the complaint. The issue had remained unresolved due to lack of confirmation from the player.

The player from Germany had processed a withdrawal of 500 euros which was initially confirmed but not received as the transaction had disappeared from the banking records. The bank had suggested the casino could have canceled the transaction. The player had contacted the casino and was told to wait 3-5 days. Despite asking for a payment receipt, he received no response. This had been his first payout from the casino and the transaction was made via Visa. The issue was resolved when the player confirmed receipt of the payout.

The player from Portugal had an issue with Quick Win Casino where he hadn't received a promised bonus and faced problems when he tried to delete his account, suspecting fraudulent activity. The Complaints Team had engaged with the player, seeking further details to help resolve the issue. However, the player had failed to respond to the team's inquiries within the given time frame, which led to the complaint being rejected due to lack of necessary information for further investigation.

The player from New Zealand had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn't been received yet. The player reported that the casino had cancelled their withdrawal requests multiple times without a clear reason. After communicating with the casino, they were advised to enter the full name of their bank during the withdrawal process. The player followed this advice and subsequently, the withdrawal issue was successfully resolved. The player confirmed the receipt of their winnings and requested the case to be closed.

The player from Greece had initially encountered issues with withdrawing winnings from an online casino due to the casino's requirement of a deposit first, despite having sufficient funds in the account. The player had not been successful in receiving assistance from the casino's customer support and finance department. After various communications, the casino had requested and confirmed the player's identification documents. However, the player had still been unable to request a withdrawal. The Complaints Team had stepped in to mediate the issue, inviting the casino to participate in resolving the complaint. Despite some delays, the casino had eventually asked for the player's crypto wallet number to facilitate the withdrawal. The player had finally been able to request a withdrawal and after some delay, had successfully received their money. The issue had then been marked as 'resolved' by the Complaints Team.

The player from New Zealand had requested two withdrawals. Although both requests had been marked as successful, the funds never arrived and were returned back to the casino account. Despite several attempts to contact support via email and chat, the player had received no response or explanation for the lack of success. We had engaged in a dialogue with the player and the casino, and it was discovered that an unwagered bonus had been blocking the withdrawal. After the player met the wagering requirement, she was again unable to withdraw. We had invited the casino to the conversation, and they requested additional bank information from the player. After the player provided this information, the withdrawal was finally successful.

The player from Switzerland had had his account deactivated and his withdrawal requests cancelled. Live chat requests had failed to resolve the issue and the email inquiries had remained unanswered. The player had opened his account on January 13, 2024, and had primarily played live roulette and occasionally sports betting. His winnings had been achieved without a bonus. However, after reviewing the case and communicating with the casino, we had concluded that the player had violated the casino's rules by betting on opposite outcomes using two or more accounts. As a result, we had been unable to assist the player in this matter, and had recommended him to contact the Antillephone Gaming Authority for further assistance.

The player from Ontario faced issues with a withdrawal of his funds from the casino. He claimed that after meeting the wagering requirements of a bonus, he was told by the casino's support team that there was no max payout limit and that his $750 withdrawal had been approved. However, the funds were not transferred to his bank account as promised, but instead returned to his casino account without any communication from the casino. The player subsequently lost these funds. We requested additional information about the bonus rules and a screenshot, but the player did not respond, leading to the rejection of the complaint.

The player from Germany had been blocked and frequently removed from the chat system after he requested a bonus without making a deposit. He had expressed dissatisfaction, stating he was a VIP customer and had deposited a significant amount with the casino. We had explained that casinos had the discretion to grant bonuses and were not obliged to do so. Despite the player's frustration, we were unable to assist him further and consequently, the complaint had been rejected.

The player from Quebec had experienced a delay in withdrawing 513.50 CAD from the casino. The player had reported not receiving the funds even after two weeks of waiting. He had also mentioned that he was unable to verify his account as the casino's portal had stated that he did not require verification. When the Complaints Team had asked for more information, including the current status of the withdrawal request and any relevant communication with the casino, the player did not respond. Due to the lack of response, we were unable to investigate further and had to reject the complaint.

The player from Germany had been waiting since December 24, 2023, for her withdrawal to be processed. Despite having reached out to customer service multiple times, the process had exceeded the usual 1-3 days window. The issue was resolved when the player received her payout. The Complaints Team then marked the complaint as 'resolved'.

The player from Germany, who had self-excluded for protection, was able to deposit money into the casino, which violated Germany's gambling laws. After he reported this to the casino, his account was blocked and his requests for a refund went unanswered. The player claimed to have applied for a nationwide self-exclusion in Germany, but the casino clarified that such an exclusion did not apply to them as they did not hold a German license. The player did not respond to further inquiries, thus the complaint was rejected due to lack of communication.

The player from Germany had won 1000 Euros on Quickwin and attempted to withdraw 800 Euros. However, his account was closed without explanation, despite him reaching out to the live chat and email support. The casino did not initially respond. After the player had provided additional information and threatened to report the casino for fraudulent intent, the casino verified his documents and processed his withdrawal. The player confirmed that he had received the payout. The issue had been resolved with the help of the Complaints Team.

The player from Germany had reported that his account had not been credited with the €1050 he had won in a Power Blackjack game on QuickWin Casino. The player had also had issues with the withdrawal of his winnings. After the complaint had been escalated, QuickWin Casino had conducted an investigation and had credited the €1050 winnings to the player's account. However, the player had reported that he couldn't withdraw the money due to a wagering requirement, which treated the winnings as a deposit. The casino had offered a solution via bank transfer, but the player had lost the balance before the payment could be created. The player had acknowledged the loss, and the complaint had been subsequently rejected.

The player from Austria was experiencing difficulties withdrawing funds due to non-responsive support via live chat and email. Additionally, the site's verification process was not functioning, which hindered the withdrawal request. The player also mentioned a missing deposit of 100 euros. Despite our efforts to clarify the situation and provide assistance, the player did not respond to our inquiries. As a result, we could not investigate further and had to reject the complaint.

The player from Finland had experienced a two-week delay in withdrawal processing from the casino. The casino had not communicated with her or requested any documents. It had been her first withdrawal attempt at this casino and she had no active bonus. After our team had intervened and contacted the casino, the player reported that the issue was resolved. The complaint had then been marked as 'resolved' in our system.

An Australian player had won $2500 and wanted to withdraw her winnings. However, the casino was constantly avoiding her withdrawal requests and didn't allow her to upload the required documents for verification. The player had faced difficulties understanding the withdrawal process and the correct placement of her bank's BSB code. The casino had stated that the issue was due to the incorrect BSB code entered by the player. After several attempts and guidance from the Complaints Team, the player had successfully completed the withdrawal process. The player had confirmed receipt of her winnings, resolving the issue.

The player from Greece had deposited €120 and won €1000. After he requested a withdrawal, the casino had requested account verification, despite having previously stated it as unnecessary. The player had provided all necessary documents, but his account was subsequently blocked without explanation. Upon investigation, it was revealed that the player had used a third-party payment method, which was a violation of the casino's terms and conditions. This led to the player's account being permanently closed and his winnings voided. The complaint was rejected due to the player's violation of the casino's terms.

The player from Austria had experienced a game crash on Quickwin Casino during the TNT Bonanza slot game. Despite his multiple attempts to resolve the issue through live chats and emails, the problem had remained unresolved. The casino had requested detailed information and screenshots, but found them insufficient. The player had also attempted to contact the game provider, as suggested by us, but received no response. The casino later informed us that the player had closed his account, preventing any further assistance. Despite our efforts to communicate with the player, he had remained unresponsive, leading us to reject the complaint.

The player from Greece has been facing glitches during game play on the casino website. The game crashes specifically during bonus wins, potentially costing the player substantial earnings, up to 500 euros. Despite raising the issue, the lost winnings have not been refunded.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player claimed his winnings were cancelled by the casino due to alleged bonus conditions violations, which he denied. The Complaints Team had requested relevant communication and bonus history from the player for further investigation. However, the player failed to respond within the given timeframe, leading to the complaint being rejected. The issue remained unresolved due to lack of player's cooperation.

The player from Italy had a technical issue with a slot game, Chilli Picante Megaways, which froze while he was in the middle of gameplay, preventing him from continuing or accessing his winnings. The issue has persisted for 18 hours despite the player's attempts to troubleshoot. The complaint was rejected as the player stopped responding.

The player from Ireland was experiencing ongoing issues with withdrawals. Despite having completed a successful verification process, all her withdrawal attempts since October 10th had been cancelled without any notifying emails from the casino. We attempted to assist by asking for additional details, such as her chosen withdrawal method and whether she had contacted the casino. However, the player did not respond to our inquiries within the given time frame. As a result, we were unable to investigate further and had to reject the complaint.

The player from Australia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. After we advised him to wait for at least 14 days after requesting his withdrawal, the player informed us that the casino had started making small payments. Following his confirmation that he was satisfied with the resolution, we marked the complaint as resolved.

The player from Greece had won 400 euros at an online casino, but after a four-day wait, the casino had cancelled the withdrawal and returned the winnings to his account without explanation. We had reached out to the player to gather more information about his account status and previous withdrawal history. However, due to the player's lack of response to our inquiries, we had been unable to proceed with the investigation. The complaint was therefore rejected.

A player from Greece has been trying to withdraw 2000 Euros from an online casino since September 13th, 2023. Despite completing requested ID verification, his withdrawals keep getting returned to him due to claims of an incorrect IBAN number. He believes the casino is delaying the process intentionally. The complaint was resolved as the player's withdrawal arrived.

The player from New Zealand was struggling to withdraw her winnings from QuickWin. Despite attempts to verify her account and resubmit withdrawals, the transactions were cancelled and funds were returned to her gaming amount. In response to the player's issue, we asked her to explore alternative payment methods such as Skrill or MiFinity. We also reached out to QuickWin Casino to understand why the player's withdrawals had been unsuccessful. After our intervention, QuickWin Casino informed us that the player's withdrawal requests had been successfully processed. The player confirmed via email that she had received her winnings, hence we considered this complaint resolved.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later informed us that he received his winnings, so we closed the complaint as resolved.

The player from New Zealand had made multiple deposits totaling $700, expecting to receive bonuses while a withdrawal was pending. The casino's customer support had informed the player that the bonuses would be awarded after the withdrawal had been processed. However, this was later contradicted when they stated that no bonuses were available during withdrawal processing. The player had confirmed using the deposited funds for gameplay. We had requested evidence of the promise for later bonus application, but found no such promise in the provided communication. We had concluded that the casino was not obligated to provide bonuses during pending withdrawals and thus, were unable to assist the player in this matter.

The player from Canada had a winning hand in a live dealer Blackjack game, but was not credited the $180 winnings. Despite providing proof through screenshots, the issue remains unresolved. We marked this complaint as rejected as the player closed his casino account before we could intervene.

The player from Spain has been attempting to withdraw funds for one month through various methods, but the transactions have not succeeded. Efforts to communicate with the casino via email and a virtual assistant have not resolved the issue. The player stopped responding to our questions and comments, therefore, we rejected the complaint.

The player from Brazil, after increasing his winnings from 2,500 to 7,800 has tried to make two withdrawal attempts but faced verification issues. Despite attempts to verify his account, the platform does not accept his documents, and the money was returned to his account and subsequently lost. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany had his account deactivated by the casino without any prior notice or explanation. Despite having had successful withdrawals in the past, the player was worried about the remaining funds in his account. He had been a player for 4-6 months and had recently received two payments of 500 euros each. The player's account had 8,500 euros remaining when it was deactivated. The casino claimed that the account was closed due to the player not sending the required verification documents within a set 30-day period. However, the player stated that he had sent the documents on the 30th day. Despite the player's pleas, the casino decided to stick with their decision to void the winnings and keep the account closed. The casino did offer to reopen the account for future play but did not agree to return the voided winnings. The Complaints Team had requested proof of the player's claims that he had sent the documents on the 30th day but did not receive any, leading to the rejection of the complaint

The player from Greece has been waiting for a withdrawal for more than 8 days, despite customer service stating it should only take 3-5 business days. He reports that customer service has been unhelpful with the issue. The complaint was rejected as the player stopped responding.

The player from Austria had experienced an issue with a deposit not appearing in QuickWin and complained about the lack of support, especially in German. Initially, the player's deposit issue had been resolved but he had faced difficulties in getting his account closed despite numerous requests. After we guided him on how to properly request self-exclusion and followed up with the casino, the casino had confirmed the closure of the player's account. Despite some communication issues with the casino, the player's issues had eventually been resolved with our assistance.

An Italian player has expressed concerns about a withdrawal of 150 euros from Quickwin that, although marked as completed, has not arrived in their bank account. We closed the complaint because the player stopped responding.

The player from Australia is unable to withdraw his funds as the casino constantly cancels the withdrawals, claiming that his bank details are incorrect. The issue has persisted over six days with multiple requests submitted. We contacted the casino, and its representative asked the player to provide them with an additional information to perform a mmanual withdrawal. Finally, the withdrawal was processed into 18 installments. The player informed us about receiving their funds, however, they didn't confirm if all the installments were credited to their account. It appeared that the problem was resolved. Unfortunately, we were forced to reject the complaint without confirmation from the player.

The player from Greece experienced delayed withdrawals. He requested a withdrawal that was not processed and subsequently asked for his account to be closed. The player decided he was no longer interested in our help, therefore we closed the complaint.

The player from Greece made three withdrawal requests at Quick Win casino. The casino then requested identification documents, and after providing these, the player’s account was closed abruptly and without a specified reason. Despite several attempts to communicate, the casino states the decision is non-negotiable. We contacted the casino and found out that the player's account was blocked due to suspicioon that the 3rd party could've sponsor the player's deposits. We asked the casino, if they could check the player's proof of source of funds, therefore the player was requested to provide QuickSpin with the up-to-date tax return. The player followed the instuctions and finally confirmed receiving his withdrawals, so the complaint was closed as resolved.

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany requested a cashout from the casino more than 2 weeks ago. Unfortunately the cashout wasn't processed yet. We closed the complaint because the player didn't reply to our messages and questions.

The player from Hungary claims her winnings weren't credited to her account. At first, the casino didn't respond but after reopening the complaint it appeared that this issue was resolved, but without confirmation from the player we were forced to reject this complaint.

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany has been blocked. The casino claims that the player requested his account to be closed, but the player denied it. We did not receive any reply from the casino team, therefore the case was closed as 'unresolved'. Later, the casino team requested reopen, and the player confirmed that the case was successfully resolved.

The player from Italy faced issues with withdrawals being re-credited to her account while being asked to verify documents again, despite having completed the verification process previously. She stated she had not used bonuses or free spins. The issue was resolved after she successfully submitted the required selfie for verification, leading to the approval of her documents. The Complaints Team marked the complaint as 'resolved' following her confirmation of the resolution.

The player from Germany had registered at Winsane Casino without knowledge of its invalid license in Germany and had attempted to self-exclude due to gambling addiction, but received no response. He had deposited €1650 into the casino and was seeking assistance in closing his account and reclaiming his deposits. The issue was resolved when the player received his money back after further communication with the casino's support team. The Complaints Team confirmed the resolution and marked the complaint as 'resolved'.

The player from Italy experienced difficulties withdrawing her balance after submitting the required documents. She was repeatedly asked for a screenshot of a bank card statement but only had a Postepay Evolution statement, which had not been approved. The issue was resolved after the casino reviewed her case and provided her with the necessary steps to complete the verification process. She confirmed that the problem was resolved, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Germany faced issues with withdrawing money, as the casino repeatedly rejected her withdrawal requests despite her submitting the required documents daily for the past 5 days. She needed to provide a selfie with her ID and an elbow visible, along with a Paysafe document showing her deposit, but verification had not been successfully completed. The issue was resolved after the player confirmed that the necessary documents were successfully submitted and accepted by the casino. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.

The player from Italy requested to close their account at Winsane Casino but faced delays and unresponsive customer support. They wanted to close the account to prevent further gambling temptation. The account was successfully closed following the player's confirmation, resolving the issue.

The player from Germany had their withdrawal request denied by the casino without an explanation. The issue was resolved when the player received their winnings after further communication with the casino.

The player from Greece had requested the closure of his account at a casino for responsible gambling reasons. He had communicated this request through both email and live chat, but his account had remained open, which allowed him to deposit and gamble. The player had stated that he wanted to close his account due to gambling addiction. His account was successfully closed. The player had confirmed the resolution of his issue and the complaint had been marked as resolved.

The player from Italy had deposited 350 euros, but the funds were not credited to her gaming account despite her providing a screenshot of the transaction. The issue was resolved after she confirmed that the deposit had been successfully processed. The complaint was marked as 'resolved' in our system.

The player from Spain was having difficulties withdrawing 500 euros despite his account being fully verified. He had been waiting for over 3 days while receiving responses only via live chat. We advised the player to wait up to 14 days for the withdrawal process to complete. The player later confirmed that he had received his winnings, and the complaint was marked as resolved.

The player from Finland was experiencing a delay with his withdrawal of 270€, which exceeded the usual 3 business day processing time. The casino customer service had been unable to provide a completion date. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could be due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the withdrawal had been paid, and we subsequently closed the complaint.

The player from Austria had reported that he had deposited 25€ via Paysafecard into his online casino account, but the funds did not reflect. After the player had reached out to the casino support and was advised to wait for 72 hours, the issue still remained unresolved. However, the issue was later resolved after the player had received his deposited amount along with a bonus from the casino, who apologized for the technical error. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had experienced issues with withdrawing winnings from Cashwin. Despite having used only deposited funds to play and having cancelled a bonus as instructed, the casino had retained €450 from the player's withdrawal request, leaving only the initial €50 deposit. After a thorough investigation and communication with the casino, the player's issue had been resolved. The casino had decided to reissue the Second Deposit Bonus to the player's account with reduced wagering requirements, which the player had accepted and considered the issue resolved.

The player from Ontario had been attempting to verify his account for multiple weeks, but despite having provided his full credit card statement as requested, the verification had not been successful. After communicating with the casino and providing several deposit statements, the player was informed that his verification looked promising. The player later confirmed that his account had been successfully verified. Consequently, we marked the complaint as resolved in our system.

The player from Germany initiated a withdrawal that has not been processed despite the 72 hours policy of the casino. He has resorted to opening a complaint due to the delay. The complaint was resolved as the player got paid out.

The player from Thailand had won a significant amount playing on Cashwin casino. However, the casino had confiscated their $911 in winnings, alleging abuse of bonus usage. The player had asserted that the terms and conditions related to changing bets and games were overly subjective and open to exploitation by the casino. After an exchange of messages, the casino had offered to reinstate the player's bonus with a modified set of wagering requirements. The player had refused, insisting on receiving the full amount of winnings. The casino had reconsidered its decision and agreed to return the full amount of winnings to the player. The player had confirmed receipt of the funds, and the complaint was successfully resolved.

The fully verified player from Portugal, who had previously made several successful withdrawals via Neteller, faced constant cancellation of withdrawal requests by the casino, allegedly due to issues with Neteller. After the player had contacted the Complaints Team, the casino had asked the player to withdraw via bank transfer instead of Neteller. The player complied and later confirmed that the withdrawal had been successful.

The player from Germany had been unable to withdraw his winnings from Cashwin Casino for a month due to continuous requests for additional verification documents. Despite having provided all necessary documents, the player had faced issues with the withdrawal process. The casino had claimed the issues were due to difficulties encountered at the player's bank. The matter had been resolved when the player used an alternative bank account for the withdrawal. The player had received his winnings successfully and confirmed the resolution of his complaint. The player's username had also been changed as per his request.

The player from Finland attempted to close her account via email due to gambling addiction. Despite multiple attempts from two different email accounts, the casino claims not to have received these requests, denying any responsibility. The player confirmed the casino refunded her deposits and asked us to close the complaint.