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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
Dear Claire and FortuneClock Team.Thank you for using the Casino Guru complai... 4 years ago
I am afraid that we don't have another option here as to classify this compla... 4 years ago
Thanks for the update - I will give you one good advice: The important is the... 4 years ago
We are very happy that you find a solution and we are appreciating the approa... 4 years ago
Dear Alexandru,Thank you for using the Casino Guru complaint resolution cente... 4 years ago
I am glad to hear that.Thank you for using the Casino Guru complaint resoluti... 4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
I am very sorry, Amy, but the casino is non-responsive. Therefore we are unab... 4 years ago
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