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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Dear Michal and Genesis GroupCasino representatives,Thank you for using the C... 4 years ago
We didn't hear anything back from Tomáš since 10th May. We expect that he fou... 4 years ago
Because of the explanation above and no reaction from Kalle, we decided to cl... 4 years ago
I am very sorry, Susan, the casino is non-responsive to us.I hope this situat... 4 years ago
I am closing the complaint as "rejected". The reasons are explained above. 4 years ago
Because Jonathon didn't respond and we already explained all above, we are cl... 4 years ago
I am very sorry Caitlin, the casino didn't answer in the given time-frame, an... 4 years ago
Because Dzeina didn't respond in the given time frame we are forced to reject... 4 years ago
Because Casino didn't react on our last message and because of all what we wr... 4 years ago
Because of what I wrote in my previous post and lack of Mohammed reaction we ... 4 years ago
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