GW Casino - Player is experiencing difficulties withdrawing her winnings.

Hi there, i made a few deposits and won a total of roughly $17,000 AUD, my initial deposit of $50 came with 50 free spins and is part of the casinos weekly promotions deals, there is a maximum of 5k per withdrawel for gwcasino, so i withdrawed the $5000 made another deposit of $30 won and lost then played the 50free spins, i then made another deposit and won another large amount withdrawn that also then cancelled it replayed and then won.. i have been wih gwcasino for many years and spent thousands with them for them to block my account for audit,cancel my money as apparently breached bonus and couldnt give me a straight answer on any email nor could they produced any facts and every email was different i then got a email from them saying in good faith they will be returning the initial dep of 30dollars which isn't correct and that they thought it was fair..still till this day i havent been given a good enough excuse for why they blantley steal from people.. i have so many emails and so much crap they cant remember there own lies i don know where to start...then the casino shut there site down and created a new url..say no more gwcasino.com now gwcasino250.com dont deposit u will never be treated fairly  

Dear Caitlin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found:

"If players are granted two consecutive bonuses, they must complete the wagering requirements linked to the first bonus claimed in their entirety before being able to start working towards meeting the second set of wagering requirements linked to the second bonus."

Please could you advise how many bonuses have been activated in your account? Have you played them chronologically? Did you complete wagering for each bonus first, before starting a new one? Have you received any funds from the first withdrawal request? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Hey thanks for replying ive been a memeber for quite some time..i met all the requirements under there one way terms and conditions the deposit that was initially made was for 50$ they told me they would refund my first deposit of 30$ after they audited my account soon and i attempted a withdrawel...they removed the funds on the system prior to even coming up with the excuse i breached the bonus terms..ive spent alot of money there and only ever requested one withdrawel which i end up playing i can forward you all the emails if this helps it will make more sense..thanks again caitlin

Thank you very much Caitlin for your quick reply. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Caitlin.

Because I don't have your game history and other relevant information I want to ask the GW Casino representatives to give me a hand and clarify what happened in your case.

Not a problem hopefully it wont be as difficult as it was for me ..i still have every email also that was sent to and from..i appreciate your help thank you

We would like to ask the GW Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

They have changed there url twice gwcasino250.com gwcasino.com and now gwcasino265.com

You can't access game play as it's not longer on my account? They go from 1.12.19 nothing for the 4th and 5th of December I can believe I have saved screenshots I will find

We would like to ask the GW Casino to reply to this complaint. We are extending the timer by 7 days.  If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Caitlin, could you please  upload the full email where casino mentioned: "$44 while bonus was active." 

I would like to understand better what the casino wanted to tell you.

Hey am I able to forward these to an email there are far to many to upload individual screen shots ..I really appreciate this and your efforts for me..thankyou

t

Caitlin, while we will be waiting on casino response, could you please send us a screenshot from section bonuses of your account? I can see it on the screenshot of withdrawals in the menu.

Thanks.

We would like to ask the GW Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Caitlin, could you please email me your last pictures of a screenshot from section bonuses to my email: matej@casino.guru

Thanks

I will do after work if that's ok ..Thanks heaps

yes sure and thanks

We would like to ask the GW Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I am very sorry Caitlin, the casino didn't answer in the given time-frame, and I have no other option here just to close the complaint as "unresolved."

I hope that they are just temporary non-responsive and they will ask for reopening the complaint soon and solve it.