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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Since we haven’t received any response from the casino regarding the issue, w... 4 years ago
Because Elton didn't react on our last message and because of all what was me... 4 years ago
Because we didn't get any reaction from Symone and based on what I wrote abov... 4 years ago
Since we haven’t received any response from the casino regarding the issue, w... 4 years ago
We are closing this complaint as "unjustified" from reasons described in the ... 4 years ago
Since we haven’t received any response from the casino regarding the issue, w... 4 years ago
I am very sorry Tableplay.The casino is non-responsive to us.We are forced to... 4 years ago
We didn't hear back from Loreen, and from her last message, we assume that sh... 4 years ago
Dear Michal and Genesis GroupCasino representatives,Thank you for using the C... 4 years ago
We didn't hear anything back from Tomáš since 10th May. We expect that he fou... 4 years ago
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