Playamo Casino - Player is experiencing difficulties withdrawing money to his MasterCard.

Good day,

I'm contacting you with a problem at Playamo Casino. I play for about 14 days, the first selection via mastercard weaved 70,000. Now I will pay for the payment of 100,000 and my withdrawal has been canceled 4 times and now I am told that I do not support withdrawal via mastercard. Other selection options are only via Bitcoin. Can't give advice please? Thank you

Dear Tomáš,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win. I have checked terms and conditions, and this is what I found:

"Maximum withdrawal amount processed to a player is 4,000 USD/EUR/CAD/AUD/NZD, 1 BTC, 5 BCH, 700,000 DOGE, 30 LTC a day, 16,000 USD/EUR/CAD/AUD/NZD, 2 BTC, 10 BCH, 1 400 000 DOGE, 60 LTC per a week and 50,000 USD/EUR/CAD/AUD/NZD, 5 BTC, 20 BCH, 2 800 000 DOGE, 120 LCH per a month, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made for players with a higher VIP status. All progressive jackpots winnings will be paid in full."

Since you have withdrawn your winnings successfully in the past, I assume that a monthly limit is the obstacle holding you from withdrawing to your Mastercard again. Have you tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

Please let us know if this information was helpful. Looking forward to hearing from you.

Best regards,

Petronela

Did you gus received my answear?

Dear Tomáš,

I didn’t receive anything. Have you sent me an email?

Thank you very much Tomáš for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

PS: I have changed the currency.

Hello Tomáš.

Your situation was probably caused by your bank or payment provider. Sometimes might banks refuse to do a transaction or payment provider can stop support some types of payment. Important is that the casino is willing to pay you the rest and Skrill is a good e-wallet choice. We will see how smooth will be the process, but I believe it would be fast enough.

Tomáš, do you have any news regarding your situation?

We didn't hear anything back from Tomáš since 10th May. We expect that he found a way how to get his winnings to his account. Tomáš if you still have some troubles, you can reopen the complaint anytime.