Mandarin Palace Casino - Player’s winnings from No Deposit have been voided.

To whom ever concerned:

As a new player got a $100 bonus and got the account little over 8k playing vegas cash and couple more games tried to cash out operator troy because i have not made a deposit could not take any out, with in seconds my balance went to $ 0 ..i did not get a chance to make a deposit. Do you think I'm going to trust this people with a deposit ever not in this lifetime.

Dear Maldoca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:

"Player’s that have never deposited at the casino, may only make a withdrawal on any bonus, free spins or loyalty points, once a real money deposit has been made by the player. The deposit made, will not be combined with the withdrawal amount, but rather placed in the player’s account once the withdrawal has been paid out. The player will then have access to the deposit amount as a cash balance subject to all normal casino terms and conditions.

Where a player has won using their first free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of $100 applies.

Exception: To players playing from the United Kingdom, Denmark, and Greece a maximum withdrawal amount of $50 applies."

Please could you clarify if there is any balance available or visible in your account? Furthermore, please forward any relevant communication between you and the casino to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes balance available was more then eighth thousand.

It was more than $8k but how much is it now, please? Was it erased completely down to $0?

Yes he did wipeout my account to $0 ....his name is troy

Thank you very much Maldoca for providing all the necessary information. I will transfer now your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Maldoca1967.

To be able to help you, I need the information: Did you ever deposited in this casino? Which bonus did you take?

Could you please provide me with this information?

No i did not get chance to deposit, as soon as operator Troy told me bout casino rules my balance vanished from Litt over 8k to $0

Could you please tell me which bonus you took? Maximum withdrawal from the free bonus is $100, but I would like to check the specific conditions for bonus which you received.

Dear Maldoca1967,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I don't remember ....could it been freespins kind i get through email

Could you please log in to your account and check it in your history? As far as I know, all bonuses come with a maximum cash out in this casino. I need to check it, so I need to know the specific bonus.

Dear Maldoca1967,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.