The player from Ireland had made a withdrawal of 650 USDT to his Revolut crypto wallet, but only 65 USDT was received. Despite confirming that the address was correctly copied, Megadice claimed the issue was due to the player’s fault. The player believed there was an error on the casino's end. After reviewing the case, it was concluded that the player was responsible for verifying the wallet address before submission, and the complaint was marked as rejected.
Mega Dice Casino - Player's withdrawal amount is delayed.
Amount: €598
Mega Dice Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Mega Dice Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
1 week ago
Public
Public
2 weeks ago
I made a withdrawal of 650 usdt to my Revolut crypto wallet (which I copy and paste). After checking back and forth with Megadice and Revolut I checked on blockchair which showed they sent 65usdt and the wallet address was the same but not case sensitive. I got a response from Megadice saying it was my fault I didn’t type the correct address in, which is incorrect as I copied and pasted it and did not change capitals to lower cases. As well for there to have only been 65 usdt sent would indicate there’s something not right on their end.
Public
Public
1 week ago
Dear rigie1,
Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing.
- Could you please confirm whether you double-checked the wallet address after pasting it into the withdrawal form?
- Have you made any successful withdrawals from this casino before?
Please note that it is the player's responsibility to ensure the accuracy of the payment address before confirming the transaction. Unfortunately, it’s not possible to verify whether a copying and pasting issue was caused by a setting or a malfunction on the casino's side. That’s why we always recommend carefully reviewing the details before submitting a withdrawal request.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Public
Public
1 week ago
Hi Veronika, yes with a sum of money close to €600 I had double checked the address. I have made a USDT withdrawal from megadice before yeah. I have never had an issue of this manner before at any casino, if I had thought I’d entered the address wrong I would honestly hold my hands up and say my mistake but it’s because I was very careful and also the fact that it has said there was 65USDT sent instead of the 650USDT that should have been sent is making me very suspicious.
Public
Public
1 week ago
I have checked BlockChair as well and I can see a successful transaction of 650 USDT, not 65 USDT:
I’m really sorry, but after carefully reviewing your case, we believe it is the player’s responsibility to double-check their wallet address before submitting a withdrawal request to the casino. If the funds were lost due to an error on your part, unfortunately, we cannot hold the casino accountable, penalize them with black points, or request a refund on your behalf.
Due to this, your complaint will be marked as rejected.
I truly regret that we couldn’t be of more help this time, and I appreciate your cooperation.
Best regards,
Veronika
