Mega Dice Casino Review

The player from Poland received an email stating that his account at Megadice casino was being closed with no explanation provided. He found the casino's refusal to specify the reason unacceptable, especially after having made successful deposits and an attempted withdrawal. The Complaints Team attempted to gather additional information from him, but due to a lack of response, the complaint was closed.

The player from Portugal had withdrawn winnings from MegaDice but encountered issues with KYC, as his proof of address documents, including a government-issued statement and bank statement, had been declined multiple times. Support continued to ask for a utility bill, leading him to suspect that the casino was intentionally preventing him from accessing his funds. After the involvement of the Complaints Team, the player's proof of address was eventually verified, allowing him to withdraw all his funds successfully. The issue was then marked as resolved by the Complaints Team.

The player from Kazakhstan faced issues withdrawing 750 TRX from Megadice Casino due to address verification problems. Despite submitting four valid documents, all were rejected without explanation, leading the player to question the verification process. The issue was resolved when the casino confirmed the player's address without requiring additional documentation. The player successfully withdrew the funds, and the complaint was marked as resolved by the Complaints Team.

The player from Portugal had successfully completed KYC verification after encountering a withdrawal error on Megadice. Despite having a total balance of $12K, he still faced errors when attempting to withdraw his funds and had not received any support from customer service after 24 hours of follow-up. After seven days of persistent complaints, the technical issue was resolved, and he successfully withdrew all his funds on February 19, 2025. The complaint was marked as resolved in the system.

The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player faced issues with the KYC process, which took longer than expected, and encountered difficulties registering her information. After 10 days, the withdrawal was received following intervention prompted by her publicizing the issue on Trustpilot. The complaint was marked as resolved by us, and we appreciated her cooperation throughout the process.

The player from Germany reports that a crypto deposit of €350 has not reached the casino, despite informing live support and escalating the issue twice without feedback. They suspect it is a stalling tactic and feel scammed.

The player had made multiple deposits of $1200 and started winning, but the casino refused to process his withdrawals despite him providing several documents, including bank statements and an internet bill. He faced issues with receiving his winnings. After escalating the complaint, it was confirmed that the casino had successfully processed his withdrawal, resolving the issue.

The player from Japan had made a withdrawal of about 9000 TRX but faced issues with KYC verification when their address proof was rejected. After a few days of inactivity, they discovered that their account had been blocked for allegedly using a third party for KYC, despite having already passed the identity and facial verification. They had requested evidence for this claim but were denied and subsequently disconnected from chat support. The Complaints Team reviewed the case and found sufficient evidence supporting the casino's decision to close the account due to a violation of terms and conditions, leading to the complaint being deemed unjustified.

The player from Russia faced issues with his casino account after placing a single sports bet. He submitted various verification documents, including bank statements and internet bills, but all were rejected without explanation. He sought assistance to withdraw his winnings of 1842 USD. The issue was resolved after the player submitted a bank document in a different format, which was accepted, leading to the completion of the verification process and the receipt of his payment.

The player from Canada reported issues with the casino website, where winning bets were rejected while losing bets were accepted, totaling $2500 in problematic bets. They requested a refund for the discrepancies. The Complaints Team informed that without sufficient supporting evidence, the investigation could not proceed. It was explained that additional documentation, such as the player's entire gaming history, was necessary to substantiate the claim and approach the casino effectively. The case remained unresolved pending further evidence from the player.

The player from Russia had made a deposit of 1800 USDT and won 1600 USDT, bringing his account balance to 3400 USDT. After completing the KYC process and receiving confirmation, the casino closed the account. The Complaints Team had attempted to mediate the situation by reaching out to the casino for clarification, but no response was received. Consequently, the complaint was closed as 'unresolved,' which may have negatively impacted the casino's rating, allowing other players to be informed about the player's experience.

The player from Japan had won 600 USDT from a tournament but had his withdrawal denied and account closed without a clear reason. Despite having participated in similar tournaments before without issues, he had not received a response to his inquiries regarding the confiscation of his winnings. The Complaints Team had attempted to engage the casino for a resolution but received no response after multiple contacts. Consequently, the complaint was marked as 'unresolved,' and the player was advised to reach out to the Anjouan Gaming Authority for further assistance.

The player from Armenia had successfully deposited and won money but was facing a stopped withdrawal request, which prevented access to their winnings. The issue was resolved after the player confirmed that a transfer had been made by the casino. The Complaints Team marked the complaint as 'resolved' following the player's cooperation and confirmation of the successful withdrawal.

The player from Russia faced delays with a pending withdrawal from a Telegram casino despite having fulfilled the wagering requirements and the casino's rules that stated withdrawals should be instant or take up to 24 hours. Support offered no specific time frames for resolution, leaving the player uncertain about when their funds would be released. The issue was resolved as the casino transferred the money to the player, and the complaint was marked as 'resolved' in the system.

The player from Germany had won 800 USD in a tournament after depositing 80 euros, but their withdrawal request was rejected and their account was blocked despite having provided address confirmation. The casino claimed that the actions were based on internal decisions. The Complaints Team concluded that the casino had provided sufficient evidence that the player violated its terms and conditions. Therefore, the complaint was closed/rejected, and the player was advised to review the casino's rules and consider other avenues for resolution regarding sports betting-related issues.

The player from the Netherlands had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player was informed that delays could have been due to high withdrawal volumes and was advised to wait. After following up, the player confirmed that the issue had been resolved and the winnings were received. We marked the complaint as 'resolved' in our system.

The player from Latvia warned others about the casino, stating he faced difficulties with account verification as there were no options available on the platform. Additionally, he reported rude and unhelpful customer support that failed to assist with the KYC process. The Complaints Team attempted to resolve the issue by seeking clarification from the casino regarding the rejection of the player's submitted documents. However, since the casino failed to respond within specified timeframe, the complaint was marked as 'unresolved' due to lack of cooperation from the casino, which could have negatively impacted its rating.

The player from Germany had registered at Mega Dice Casino and deposited approximately €19,000. After providing multiple verification documents, the casino claimed a terms and conditions violation and confiscated the player's winnings without explanation, which led to account inaccessibility. The Complaints Team attempted to mediate, but the casino's responses were inconsistent and delayed. Ultimately, the case was closed as rejected after the Complaints Team found multiple suspicious elements regarding the player's KYC verification, and the player was advised to consider filing a complaint with the licensing authority.

A player from Russia deposited 2000 USDT at Megadice.com and increased the balance to 4000 USDT but faced multiple verification requests. After completing the verification steps, his account was blocked and the balance was canceled without explanation. The player's attempts to contact support were unsuccessful. The Complaints Team investigated and found evidence from the casino indicating the player’s account was linked to multiple accounts, suggesting unfair behavior. Despite the player's insistence on the authenticity of his documents, the complaint was rejected due to the evidence provided by the casino.

The player from Romania claimed that Mega Dice had allowed him to create multiple accounts despite his self-exclusion due to a gambling problem. He requested a refund of deposits minus withdrawals from the extra accounts he had opened. The complaint was rejected due to insufficient evidence from the player regarding his self-exclusion requests and the lack of response to follow-up inquiries. Therefore, the issue could not be further investigated or resolved.

The player from Japan had won second place in a MegaDice tournament but was denied the prize because his account was blocked from receiving bonuses. He had been unaware of this restriction beforehand and felt the prize should still have been awarded since KYC was complete and past prizes had always been paid out. The casino had initially withheld the prize due to the unavailability of their native token $DICE but later agreed to pay in USDT. The player received 500 USDT after providing his wallet address. The issue was resolved by confirming the payment and advising the player to check eligibility for future tournaments directly with the casino support.

The player from Germany was unable to withdraw $1,000 in winnings because the casino closed the account after requesting personal bank statements and ID verification. The player claimed Germany was not on the casino's restricted list, but the casino insisted the account was closed because the player was from a banned country. We contacted the casino, which then refunded the player's balance but stated the account was closed due to the player being a US citizen. The player failed to respond to further inquiries, leading us to reject the complaint due to lack of cooperation.

A player from Germany had registered at Megadice Casino, won over €10,000, and attempted to withdraw €8,500. Subsequently, his account was blocked. After contacting the support team, the issue was resolved, and the player received his money back. The complaint was marked as resolved.

The player from Japan found his account abruptly closed by the casino. The casino refused to refund the balance, accusing the player of promotional abuse. The casino did not provide any proof to back up this accusation. The complaint was resolved by refunding the player's balance in USDT, but the casino decided to keep the account permanently closed. Although the main issue raised in this complaint has been effectively addressed the player remained dissatisfied due to the lack of proof and an apology from the casino.

The player from Japan had attempted the welcome bonus when his account got permanently closed without any clear explanation. The user had confirmed that he had passed the full KYC verification and had been playing Cowboy Slots. He also mentioned that his balance had been refunded, but he was unable to achieve the bonus. The casino had not provided a specific reason for the account closure. However, we had pointed out the casino's terms and conditions, which allowed them to close or suspend any account without prior notice. As the player had received a refund and there was no balance in his account, we concluded that the casino had been within its rights to close the account. The complaint was therefore rejected.

The player from Mississippi had raised a complaint about a cashback bonus that was removed from his account by Mega Casino without any clear reason or evidence. He claimed to have made several deposits and lost his money. We were unable to investigate further since the player hasn't responded to your questions and had to reject the complaint.

The player from Norway claimed that Mega Dice Casino was refusing to pay out his withdrawal request. He had requested permanent self-exclusion and provided all necessary verification documents, but alleged the casino had ignored his queries about the payment status. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. However, due to the player's lack of response to further communication, we were unable to proceed with the investigation. The complaint was therefore rejected.

Player from the UK has been IP banned on the crypto casino, Megadice. The player, who is unable to withdraw winnings, has requested a refund and has sent emails to the casino's support team but has received no response. The complaint was rejected as the player had no remaining balance on the casino account therefor was not eligible for any refund.

A player from Spain reported that their underage son was able to access the casino and gamble using their Binance wallet containing 9600 USDT. Despite the casino's rules, no sufficient age or location checks seemed to be in place. After being informed, the casino blocked the son's account, but refused to refund the lost money. The complaint was rejected as the casino is not responsible for the registration made by the underage person.

The Canadian player reports a serious problem with Megadice Telegram Casino. She was able to successfully withdraw after the second deposit, but on her third deposit (declining the bonus), they manually withdrew her balance of $2,000 and ceased all communication. The casino has provided us with evidence of delayed bonus rounds therefore we have rejected the complaint.

The player from Russia reported that his account was blocked right after he sent documents for verification. Prior to this, he had a successful withdrawal, but the disputed withdrawal of 2000 was left in 'Review' status. It turned out that the complainant accumulated his winnings from a tournament, thanks to breaching a specific rule valid for the promotion. Later, the complaint was rejected because the player did not respond to our messages and questions after we asked him for more details and evidence supporting his claims.

The player from Isle of Man used Mega Dice Casino because they promoted themselves as an anonymous/no KYC platform. The player deposited around $200 in BTC and managed to win about $4,000. The casino then asked for identity verification, which the player refused resulting in account closure. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Russia had reported that her online casino account had been blocked when she had attempted to withdraw her winnings, after having fulfilled all wagering requirements. The casino had accused her of fraudulent gameplay, which she had denied. The casino had provided evidence of alleged fraudulent behavior, showing the player and other accounts placing bets in a pattern that suggested collusion. This, according to the casino, had been a violation of their terms and conditions. Upon investigation, we had found that the player had violated the max bet rule while playing with an active bonus and had been part of a collusion to abuse the bonus system. Consequently, the complaint had been rejected.