LegendPlay Casino - Player's withdrawal has been delayed.

I had a withdrawal request for 175 CAD made on Feb 7th, 2025. It is already 2 months and they still did NOT proceed the withdrawal!!! Everytime when I contact them, the customer support just give standard reply and keeps saying everything is in order. But then they just never sent out the money. I have a feeling this casino is just a scamming firm that they are cheaters and would NEVER send payment to clients. So please stay away from them !!!!

Hello yuchen0329,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LegendPlay Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1. My account is NOT verified, however, I do NOT think this is my fault. Because when I click to the account verification section, there is NO any places to allow me upload documents and no instructions to tell me what documents do I need to upload. Additionally, I talked to several customer supports, they kept telling me their casino do NOT need verification, which made me confused but again, there is NO any clear instructions to let me know where and what documents I need to provide.
2. I did NOT use any bonus, I only use my real money, and I did NOT even claim any of their bonus.
3. The last time I talked to a customer support was about 10 hours ago, the person kept send something I can tell is just copy and past from their standard reply message, something like your withdrawal is in queue, will proceed soon or something like that. They kept telling me the same thing over the last 2 months, yet nothing happened.

I have a feeling they did NOT want to send out payment at all.

Dear yuchen0329,

We would kindly request to provide us the requested ID + Selfie in order to complete your account verification and proceed with the payment.

Thank you in advance.

Kind Regards,

LegendPlay Casino Team

Hello yuchen0329,

Please forward the requested documents to the casino as soon as possible and let us know the outcome.

Will be awaiting your response.

Regards,

Nick