LegendPlay Casino Review

The player from Greece was unable to withdraw his winnings from the casino and had faced an unauthorised €50 deduction from his bank account after he requested account closure. The Complaints Team attempted to assist by asking for further details about the player's issue and extended the response time. However, the complaint was eventually rejected due to the player's lack of response to the team's inquiries.

The player from Germany had experienced a delay in his withdrawal from the casino, which hadn't been processed for 8 days. After a few days, the player reported that he had received half of his withdrawal (500 euros) and expected the remaining amount on the following Monday. Later, he confirmed that the second part of his withdrawal had also been successful. We marked the complaint as resolved.

The player from Hungary had made his first deposit with the aim to receive a promised 100% bonus, but the casino had denied it without explanation. When he tried to reconnect with chat support, he had received an error notification which led him to suspect that the casino might be a scam. The player had used a Visa/Mastercard for the deposit and had not used any no-deposit bonuses. Despite our efforts to understand the situation and assist the player, he had asked to close his account expressing his dissatisfaction with the casino. We were unable to investigate the case with the casino due to the player's decision to close his account. The complaint was eventually rejected as the player did not respond to our further inquiries.

The player from Greece had been struggling with the casino's verification process for two months. Despite multiple submissions, his documents had been rejected. The player later reported that his withdrawal had been successful but access to his casino account was blocked. We confirmed the successful withdrawal and marked the complaint as resolved.

The player from Greece had raised a complaint about multiple charges she had faced after depositing in an online casino. She also had experienced difficulties in closing her account due to a lack of response from the casino's customer service. After she reached out to the complaints team, she was advised to send a self-exclusion request to the correct email address. Following this advice, her account was successfully closed. However, she reported unauthorized transactions exceeding 5,000 euros on her cards that were connected to the casino. The complaints team had informed her that they couldn't assist with cases related to cybercrimes, and advised her to contact the police. The case was closed as the player's account had been successfully blocked and the complaints team couldn't provide further assistance regarding the unauthorized transactions.

The player from Brazil had made two withdrawal requests of R$ 1850.00 and R$ 250.00, but the money had not been deposited into his account. Despite having contacted the casino several times, the only explanation given was a delay without a specific timeframe. The player also faced issues with account verification, with his bank statement document being rejected multiple times. After providing all requested documents, he had been asked for additional information. Despite our efforts to engage the casino in resolving the complaint, we had received no response. The complaint was marked as 'unresolved', and the player had been advised to contact the Curaçao Antillephone N.V. for further assistance.

The player from Belgium was facing withdrawal delays from an online casino. The player had not made any successful withdrawals before and had not passed the KYC verification. The casino's website and email support had provided conflicting instructions about the verification process. The player had updated their verification documents on the casino's website and was awaiting a response. The complaints team had left the complaint open for updates. However, due to lack of response from the player, the complaint was rejected.

The player from Brazil had complained about poor customer service and non-payment of winnings from the casino. We had asked the player several questions to understand the situation in detail, especially regarding account verification and reasons for withdrawal refusal. However, due to a lack of response from the player, we were unable to proceed with the investigation or provide potential solutions. The complaint was subsequently rejected but could be reopened if the player decided to respond.

The player from Greece had been struggling to withdraw his winnings from an online casino since 16/12/2023. The casino's system wouldn't allow him to complete the verification process, and he had been repeatedly told that his withdrawal request was being processed. After the player expressed his concerns to our Complaints Team, we had been prepared to intervene and contact the casino on his behalf. However, before our intervention, the player reported that the issue had been resolved and he had been able to complete the withdrawal. Therefore, we marked the complaint as 'resolved' in our system.

The player from Germany deposited 100EUR (two 50EUR deposits) on 04/11/2023 but the money was not credited to his account. Despite contacting the casino several times and receiving promises of a refund, the issue remains unresolved after two months. The complaint was rejected because the player didn't respond to our messages and questions.