Gama Casino Review

The player from Austria had encountered issues when trying to withdraw their winnings of 3,300€ from Gama Casino. Despite having completed the full KYC verification, every withdrawal attempt had been cancelled without a clear explanation. After the player reported the issue, we had facilitated a conversation between the player and the casino. The player then received their winnings in two parts, both paid out to a crypto wallet via Tether (USDT). The issue had been successfully resolved.

The player from Austria had faced continuous issues while trying to withdraw his winnings. Despite contacting support multiple times, he kept receiving notice of a technical issue. He expressed frustrations about the casino having all his official documents and yet the withdrawal process remained unresolved. The casino suggested that the problem might have been on the side of the player's bank and recommended trying a different card for withdrawal. However, the player insisted that his bank had confirmed everything was in order. The casino then proposed a solution via email. Despite our efforts to confirm whether the issue was resolved, the player did not respond, leading us to reject the complaint.

The player from Greece had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player's issue had been that his withdrawal requests were consistently cancelled due to "technical reasons". The casino had clarified that the player was attempting to withdraw to a Visa card, whereas their system only allowed withdrawals to MasterCard. The casino had advised the player to verify a new MasterCard for withdrawal. After obtaining a new card and making another withdrawal request, the player confirmed he received his winnings. The issue was successfully resolved.

The player from Greece had faced difficulties with the verification process, which prevented him from withdrawing his winnings. Despite having provided all requested documents, the casino always found an excuse not to accept them. The player had initially entered his name incorrectly during registration and had attempted to rectify this with the casino. Despite assurances from the casino that the name would be corrected upon receiving the player's documents, the casino later refused to change the data, citing significant differences between the profile data and the documents. The player insisted that he had made the casino aware of the error from the start. The casino maintained that the decision to change data lay with their security department and was not guaranteed. Due to a lack of response from the player to further inquiries, we had to reject the complaint.

The player from Austria had managed to turn a no-deposit bonus of 15€ into 150€ at Gama Casino but faced issues withdrawing the winnings due to alleged technical difficulties. Despite attempting various withdrawal methods and making an additional deposit, he had been unsuccessful. However, the issue was finally resolved and he had been able to withdraw his winnings. The Complaints Team had marked the complaint as 'resolved' in their system.

The player from Austria had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had attempted to withdraw her winnings multiple times but had been unsuccessful due to technical issues with the casino's payment system. After being advised by the casino to try a different withdrawal method, the player was most likely able to receive her winnings through cryptocurrency. However, the player did not confirm the receipt of her winnings, forcing us to reject the complaint.

The player from Austria, suffering from gambling addiction, had contacted the casino expressing his issue and requested a refund for his deposits. Despite this, the casino accepted additional deposits and only closed his account upon further contact, breaching player protection guidelines. The complaint was closed as the player got excluded according to the casino terms.

The player from Germany, after being blocked due to gambling addiction on one site, had still been able to register and deposit €2500 in total on Gama Casino, which was under the same management. Despite having brought attention to her gaming addiction, she had received no response, her deposits had been ongoing, and her requests for account termination had not been enforced. The player had contacted Casino Guru's Complaints Team for assistance. After a series of exchanges, the casino had agreed to refund part of the player's deposits. The player had acknowledged the refund but requested additional compensation for her losses. The casino had declined, stating that the deposits were made before the player contacted them about her gambling problem.

The player from Finland deposited a small amount in the casino, with the transactions showing as pending. However, after requesting account closure and later reopening when the deposit was successful, he's unable to access his account. The support agents claim it's blocked by his request, despite him attempting to unblock it numerous times. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden is having issues withdrawing 1300 EUR from the verified account due to reported technical errors causing cancellation and multiple re-requests by the casino. The player later informed us that he received his winnings and the complaint could be closed as resolved.

The player from Austria requested a permanent block of his account from Gama Casino but was allowed to unlock their account, contrary to their initial request. After reopening, the player lost about €1,900 and is now seeking a refund of €1,800. The casino agreed to pay the player a refund. The player confirmed it was received.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Finland is experiencing difficulties with withdrawing their funds from the casino. Despite providing their account information multiple times, the customer support claims that the system shows no record of it. We rejected this complaint as the funds have been played down before we could intervene.

The player from Quebec had deposited CAD 50$ to Cat Casino but the credit hadn't appeared in his account. Despite having provided necessary bank evidence, he had kept receiving responses that the transaction was pending. The casino had requested a payment receipt with a timestamp to locate the transaction. After the player had expressed his dissatisfaction, the casino had identified and credited the payment, apologizing for the inconvenience and offering 50 free spins as compensation. The player had then requested for his promotional bonus of 200% and 100 free spins to be updated. The casino had explained that the initial bonus couldn't be technically activated as the player had unsubscribed from it, but they activated a different bonus instead. The issue had eventually been resolved to the player's satisfaction.

The player from Finland had used free spins in Cleopatra and had made a €40 deposit. After winning, his balance had reached €237. However, when he attempted to withdraw, the casino had provided unclear information about withdrawal conditions and stated he could only withdraw €107. The player had later clarified the situation with the casino and decided not to pursue the complaint further. The casino had confirmed that the player's account was verified and his bonus had expired, which was why he could not withdraw the full amount. We had marked the complaint as 'resolved' after the player's confirmation.

The player from Austria had deposited 1,500€ via bank transfer just before initiating self-exclusion. He had contacted the casino multiple times to return the deposit but had received no helpful response. The casino had acknowledged the deposit but stated it was not yet visible in the player's account. Eventually, the casino returned the deposit to the player's account. The player had also expressed an intention to sue the casino for other amounts due to the casino allegedly offering illegal services in Austria. However, we had clarified that we do not handle complaints related to licensing regulations and policies. Since the player's deposit was returned, we had deemed the complaint resolved.

The player from Finland is struggling with account verification at CatCasino which is with-holding winnings of €520. The initial passport for verification was expired and the subsequent document, a valid driving license, was rejected by the casino without credible reason, contradicting their terms of service. Player’s complaint has been resolved successfully.

The player from Germany tried to activate a bonus, however, the casino accused him of opening more than one account. The casino later informed us that the player did not have any other account, therefore we marked the complaint as resolved.

The player from Austria is dissatisfied with the casino's responsible gambling practices. After closing their account due to a gambling problem their balance wasn't paid out. We ended up closing the complaint as resolved because the player eventually received their funds.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had deposited 50€ and won 500€. However, his attempts to withdraw using a MasterCard had been rejected four times due to allegedly incorrect details. The player had insisted his details were correct and had submitted all necessary documents for KYC verification. The casino had suggested the player clear his browser cache/cookies or try a different payment method. Despite these attempts, the withdrawal had still been canceled. The casino then suggested that the player was entering a non-existent card number, which the player disputed. Eventually, the player had tried to use a friend's card, which led to confusion due to an old card number being used. Ultimately, the player confirmed that the withdrawal had been successful and the funds had arrived in his account. We had closed the complaint as resolved.

The player from British Columbia had an issue with the casino regarding an Interac e-transfer withdrawal. Despite having provided all the necessary banking details, the casino had insisted on a non-existent 20-digit ID banking number and a picture of her bank card, which she hadn't used for the transaction. After the player submitted her complaint and provided all the necessary evidence to us, the casino found her banking information and allowed her to create a withdrawal request. The casino then processed her withdrawal successfully. The player thanked us for our assistance and expressed hope that such a situation would not occur in the future.