Gama Casino Review

The player from Portugal had completed several verification steps for Gama Casino but was later asked to provide a photo of a bank card they had never used, as they had only deposited using Ethereum. Upon further investigation, the casino clarified that the player only needed to confirm their cryptocurrency wallet via email. After following the instructions, the player successfully withdrew their winnings. We closed the complaint as 'resolved'.

The player from Estonia attempted to withdraw €120 but faced wagering requirements despite not using bonuses on recent deposits. They found the verification process cumbersome and wanted to close their account. However, efforts to block the account via customer support were unsuccessful. The player sought permanent account closure. The complaint was closed as the player requested to have their Casino.Guru account deleted.

The player from Israel had been trying for a week to withdraw €8,000, but the casino support stated that the withdrawal was under additional review without providing further details. Later the casino reported that the player currently had no funds available for withdrawal. The player failed to respond to follow-up messages from us, leading to the complaint being rejected due to lack of communication.

The player from Austria had deposited 100 euros, won 4000 euros, and faced extensive verification requests from Gama Casino. After verifying the account, the casino canceled his withdrawal and confiscated the winnings due to an alleged second account. The player admitted to having opened another account in 2023. The casino confirmed the violation of their terms and conditions and refunded the initial deposit. We were unable to investigate further due to the player's lack of response, and the complaint was rejected.

The player from Brazil had been unable to withdraw R$621.80 from Gama Casino. He had deposited via Astro Pay, but the casino hadn't offered Astro Pay for withdrawal, and the alternative method, PIX, had kept returning an error. Despite having communicated with several agents and sent numerous emails, the player hadn't received a satisfactory solution. After our intervention and request for the casino to respond, the player informed us that the casino had resolved the issue. We then marked the complaint as 'resolved'.

The player from Finland had encountered an issue with a casino, where despite having deposited and won 3000€ with a welcome bonus and having completed KYC procedures, her withdrawal requests were repeatedly rejected. The casino had claimed the rejections were due to lack of payment method verification. Upon providing further verification of her Skrill account, the player's withdrawals had started processing. This issue had been resolved after the casino confirmed the player's successful verification and ongoing withdrawals according to her account limits. The player had confirmed the resolution and the complaint was dismissed.

The player from Finland had had an issue with GamaCasino and its sister casinos, including CatCasino. She had requested account closure due to gambling addiction on February 4, 2024, but had been allowed to continue playing. The player had claimed her self-exclusion requests were ignored. GamaCasino had denied receiving any such emails. The player had deposited €500 on March 16, 2024, the same day her account was closed. After she provided evidence of her self-exclusion requests and a series of discussions had taken place, the Complaints Team had decided to investigate further. The player had suggested that GamaCasino should return her deposit to resolve the complaint. The issue had been resolved when GamaCasino agreed to refund the full amount of deposits to the player's game balance and the player had confirmed that her issue had been successfully resolved.

An Austrian player's withdrawal had been continually cancelled even after multiple verifications and contact with numerous casino employees. The player claimed that the casino had blocked their account due to an alleged second account, which they vehemently denied. The casino maintained that the account was blocked due to a violation of their rules, specifically, the creation of duplicate accounts. Despite the player's insistence and supporting screenshots of completed verification, the casino stood by their decision. We had reviewed the evidence provided by both parties and found that the casino's claim of duplicate accounts held merit. Consequently, the complaint was rejected.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. The casino initially claimed that the withdrawal had been successful, but due to a technical issue on the payment provider's end, the withdrawal had been cancelled multiple times. After a series of discussions, the casino decided to compensate the player with the withdrawal amount of 1,800 EUR directly to the game balance. The player was then restricted from playing, as the compensation was for withdrawal only. The player confirmed the successful withdrawal, and we marked the complaint as 'resolved'.

The player from Austria had faced multiple issues with the withdrawal process from an online casino. The player's withdrawal requests had been repeatedly rejected due to reported issues with their account details. The casino had suggested the player confirm their payment method via email. Despite having done so, the player had continued to experience withdrawal rejections. The casino then identified that the player's bank was rejecting the payment and suggested trying a different payment method. The player had requested to use Skrill for withdrawal, but had to confirm this method first. After a few more complications, the player had finally been able to successfully withdraw via Skrill. The issue had been resolved with the assistance of the Complaints Team.

The player from Austria had login issues at Gama Casino, with the platform indicating an incorrect email address. We attempted to understand the situation by asking the player several questions about their account, games played, and account verification. The casino representative suggested that the player might have been entering an incorrect password and recommended using the password recovery form. Without any further communication from the player, we had to reject the complaint.

The player from Germany had deposited 520€, won 600€, and attempted to withdraw her winnings. However, every withdrawal attempt was cancelled due to supposed technical errors, despite her trying various withdrawal methods and her bank reporting no issues. The player had become frustrated with the persistent issues and gambled away her winnings. We couldn't assist further as there were no funds left in her account. The complaint had been closed.

The player from Germany had won approximately 4800 € but encountered issues while trying to make a withdrawal. Despite having completed the verification process, the player kept receiving notifications about technical difficulties in processing the payment. Multiple interactions with the casino's help chat had not resolved the problem. The casino had suggested the player use a different withdrawal method, however, the player only had a Visa card. The casino then offered to make a manual withdrawal or to withdraw funds to cryptocurrency, but both options were not suitable for the player. Eventually, the casino enabled a "Bank Transfer" option, and the player successfully withdrew the remaining €3900. We had marked the complaint as 'resolved'.

The player from Austria, after winning and successfully passing the document verification process, faced technical issues preventing the withdrawal of €1000 in winnings. The player reports consistent errors and unhelpful chat responses. The issue has been resolved successfully.

The player from Austria had been facing issues with the verification process at an online casino, as all documents submitted, including registration slip, passport, and selfie, had been rejected. The casino had responded stating that the account was currently verified, but required the player to upload a photo of their card and send an email to confirm withdrawal. However, due to the player's lack of response to further inquiries, we were unable to continue the investigation, resulting in the rejection of the complaint.

The player from Austria was experiencing difficulties with the account verification process which prevented him from withdrawing funds. After he submitted various documents for verification, the casino confirmed that no additional account verification was required at that time. However, the player had to adhere to the daily/weekly withdrawal limit when making a request. Despite our efforts to assist, the player did not respond to our inquiries, thus we were unable to further investigate the issue. The complaint was subsequently rejected.

The player from Austria had encountered issues when trying to withdraw their winnings of 3,300€ from Gama Casino. Despite having completed the full KYC verification, every withdrawal attempt had been cancelled without a clear explanation. After the player reported the issue, we had facilitated a conversation between the player and the casino. The player then received their winnings in two parts, both paid out to a crypto wallet via Tether (USDT). The issue had been successfully resolved.

The player from Austria had faced continuous issues while trying to withdraw his winnings. Despite contacting support multiple times, he kept receiving notice of a technical issue. He expressed frustrations about the casino having all his official documents and yet the withdrawal process remained unresolved. The casino suggested that the problem might have been on the side of the player's bank and recommended trying a different card for withdrawal. However, the player insisted that his bank had confirmed everything was in order. The casino then proposed a solution via email. Despite our efforts to confirm whether the issue was resolved, the player did not respond, leading us to reject the complaint.

The player from Greece had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player's issue had been that his withdrawal requests were consistently cancelled due to "technical reasons". The casino had clarified that the player was attempting to withdraw to a Visa card, whereas their system only allowed withdrawals to MasterCard. The casino had advised the player to verify a new MasterCard for withdrawal. After obtaining a new card and making another withdrawal request, the player confirmed he received his winnings. The issue was successfully resolved.

The player from Greece had faced difficulties with the verification process, which prevented him from withdrawing his winnings. Despite having provided all requested documents, the casino always found an excuse not to accept them. The player had initially entered his name incorrectly during registration and had attempted to rectify this with the casino. Despite assurances from the casino that the name would be corrected upon receiving the player's documents, the casino later refused to change the data, citing significant differences between the profile data and the documents. The player insisted that he had made the casino aware of the error from the start. The casino maintained that the decision to change data lay with their security department and was not guaranteed. Due to a lack of response from the player to further inquiries, we had to reject the complaint.

The player from Austria had managed to turn a no-deposit bonus of 15€ into 150€ at Gama Casino but faced issues withdrawing the winnings due to alleged technical difficulties. Despite attempting various withdrawal methods and making an additional deposit, he had been unsuccessful. However, the issue was finally resolved and he had been able to withdraw his winnings. The Complaints Team had marked the complaint as 'resolved' in their system.

The player from Austria had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had attempted to withdraw her winnings multiple times but had been unsuccessful due to technical issues with the casino's payment system. After being advised by the casino to try a different withdrawal method, the player was most likely able to receive her winnings through cryptocurrency. However, the player did not confirm the receipt of her winnings, forcing us to reject the complaint.

The player from Austria, suffering from gambling addiction, had contacted the casino expressing his issue and requested a refund for his deposits. Despite this, the casino accepted additional deposits and only closed his account upon further contact, breaching player protection guidelines. The complaint was closed as the player got excluded according to the casino terms.

The player from Germany, after being blocked due to gambling addiction on one site, had still been able to register and deposit €2500 in total on Gama Casino, which was under the same management. Despite having brought attention to her gaming addiction, she had received no response, her deposits had been ongoing, and her requests for account termination had not been enforced. The player had contacted Casino Guru's Complaints Team for assistance. After a series of exchanges, the casino had agreed to refund part of the player's deposits. The player had acknowledged the refund but requested additional compensation for her losses. The casino had declined, stating that the deposits were made before the player contacted them about her gambling problem.

The player from Finland deposited a small amount in the casino, with the transactions showing as pending. However, after requesting account closure and later reopening when the deposit was successful, he's unable to access his account. The support agents claim it's blocked by his request, despite him attempting to unblock it numerous times. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden is having issues withdrawing 1300 EUR from the verified account due to reported technical errors causing cancellation and multiple re-requests by the casino. The player later informed us that he received his winnings and the complaint could be closed as resolved.

The player from Austria requested a permanent block of his account from Gama Casino but was allowed to unlock their account, contrary to their initial request. After reopening, the player lost about €1,900 and is now seeking a refund of €1,800. The casino agreed to pay the player a refund. The player confirmed it was received.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Finland is experiencing difficulties with withdrawing their funds from the casino. Despite providing their account information multiple times, the customer support claims that the system shows no record of it. We rejected this complaint as the funds have been played down before we could intervene.

The player from Austria had successfully registered at Catcasino and completed the verification process for a withdrawal but faced repeated rejections for the last document requested. Despite providing various proofs of the recent payment, Catcasino insisted on a check for the last successful deposit, which the player's credit card app did not provide. Communication with support had become unresponsive, leaving him in distress. The issue was resolved when, after multiple attempts and involvement from the Complaints Team, all withdrawal requests were finally processed successfully, although only after many rejections and complications.

The player from Germany had been waiting over 8 weeks for a €2000 withdrawal from Catcasino, with repeated inquiries leading to no progress. He received only assurances to wait but had lost faith in the process. After communication with the casino, a new withdrawal request was advised, which he submitted. A large part of the money had now been received, leading to the resolution of the complaint.

The player from Hungary had made a deposit of 11 euros to the casino, but the funds did not appear in their account and were missing from the bank. After contacting live chat and waiting an hour, they received little assurance that the issue would be resolved. The issue was eventually resolved when the 11 euros were credited to the player's casino account. Following this, the player decided to close their account. The complaint was marked as 'resolved' by the Complaints Team.

The player from Portugal encountered account verification issues at Cat Casino despite submitting all required documents. The casino insisted on a photo of a bank card, which the player had never used for deposits, only using Ethereum instead. We contacted the casino, which clarified that the bank card verification was unnecessary, and the player could proceed with a cryptocurrency withdrawal. After an initial mistake where the withdrawal was canceled, the player successfully withdrew her winnings following our intervention.

The player from Sweden had requested multiple times to close their account at Catcasino through live support, but the casino refused to do so, instead offering bonuses. The player was dissatisfied with the casino's RTP and limited game options and had deposited SEK 6,000. The account was eventually permanently closed. We concluded that the player was responsible for their deposits and playing, and no refund was warranted. The complaint was resolved.

The player from Quebec had deposited CAD 50$ to Cat Casino but the credit hadn't appeared in his account. Despite having provided necessary bank evidence, he had kept receiving responses that the transaction was pending. The casino had requested a payment receipt with a timestamp to locate the transaction. After the player had expressed his dissatisfaction, the casino had identified and credited the payment, apologizing for the inconvenience and offering 50 free spins as compensation. The player had then requested for his promotional bonus of 200% and 100 free spins to be updated. The casino had explained that the initial bonus couldn't be technically activated as the player had unsubscribed from it, but they activated a different bonus instead. The issue had eventually been resolved to the player's satisfaction.

The player from Finland had used free spins in Cleopatra and had made a €40 deposit. After winning, his balance had reached €237. However, when he attempted to withdraw, the casino had provided unclear information about withdrawal conditions and stated he could only withdraw €107. The player had later clarified the situation with the casino and decided not to pursue the complaint further. The casino had confirmed that the player's account was verified and his bonus had expired, which was why he could not withdraw the full amount. We had marked the complaint as 'resolved' after the player's confirmation.

The player from Austria had deposited 1,500€ via bank transfer just before initiating self-exclusion. He had contacted the casino multiple times to return the deposit but had received no helpful response. The casino had acknowledged the deposit but stated it was not yet visible in the player's account. Eventually, the casino returned the deposit to the player's account. The player had also expressed an intention to sue the casino for other amounts due to the casino allegedly offering illegal services in Austria. However, we had clarified that we do not handle complaints related to licensing regulations and policies. Since the player's deposit was returned, we had deemed the complaint resolved.

The player from Finland is struggling with account verification at CatCasino which is with-holding winnings of €520. The initial passport for verification was expired and the subsequent document, a valid driving license, was rejected by the casino without credible reason, contradicting their terms of service. Player’s complaint has been resolved successfully.

The player from Germany tried to activate a bonus, however, the casino accused him of opening more than one account. The casino later informed us that the player did not have any other account, therefore we marked the complaint as resolved.

The player from Austria is dissatisfied with the casino's responsible gambling practices. After closing their account due to a gambling problem their balance wasn't paid out. We ended up closing the complaint as resolved because the player eventually received their funds.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Canada requested a loss limit but did not receive a response and was denied. Despite providing evidence of miscommunication, the withdrawal requests continued to be declined. The casino ultimately refunded the player a total of 6000 CAD. We communicated with the casino in order to gather evidence and we concluded the amount was appropriate, leading us to mark the complaint as resolved.

The player from Hungary reported being scammed by the casino for 600 euros after a withdrawal that had remained unprocessed since September 9th. Despite multiple emails and providing a bank statement, the casino's support had been unresponsive and had sent incorrect tracking numbers, leading the player to feel frustrated and neglected. The issue was resolved when the casino acknowledged that the withdrawal had not been processed by the payment provider and returned the funds to the player's game balance. The player then successfully re-requested the withdrawal, which was processed and paid, resulting in the player receiving the funds.

The player from Germany had been trying to withdraw funds from the casino since July 23, 2024, but all attempts via different methods, including Jeton and Visa Debit, were repeatedly canceled. Despite contacting support multiple times, they were advised to continue trying without a resolution. The casino acknowledged the issue, citing technical difficulties with their payment providers, and confirmed that the player successfully received a withdrawal through Jeton. The complaint was marked as resolved after the player confirmed receipt of the funds.

The player from Finland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had complained about numerous failed attempts to withdraw his winnings using various methods. The casino had suggested the issue might have been related to technical difficulties, such as the player's card being registered in a different country or the player not correctly entering the card number. The casino also suggested the player try using a MasterCard for withdrawal. The player, however, did not have a MasterCard and expressed frustration about the ongoing issues. After extensive communication between the player, the casino, and our team, the player finally confirmed that the withdrawal was successful. We had marked the complaint as 'resolved'.

The player from Germany had deposited 50€ and won 500€. However, his attempts to withdraw using a MasterCard had been rejected four times due to allegedly incorrect details. The player had insisted his details were correct and had submitted all necessary documents for KYC verification. The casino had suggested the player clear his browser cache/cookies or try a different payment method. Despite these attempts, the withdrawal had still been canceled. The casino then suggested that the player was entering a non-existent card number, which the player disputed. Eventually, the player had tried to use a friend's card, which led to confusion due to an old card number being used. Ultimately, the player confirmed that the withdrawal had been successful and the funds had arrived in his account. We had closed the complaint as resolved.

The player from British Columbia had an issue with the casino regarding an Interac e-transfer withdrawal. Despite having provided all the necessary banking details, the casino had insisted on a non-existent 20-digit ID banking number and a picture of her bank card, which she hadn't used for the transaction. After the player submitted her complaint and provided all the necessary evidence to us, the casino found her banking information and allowed her to create a withdrawal request. The casino then processed her withdrawal successfully. The player thanked us for our assistance and expressed hope that such a situation would not occur in the future.

The player from Russia experienced issues with a deposit made to the casino, having submitted all necessary receipts. After six hours of waiting, the casino promised a quick resolution but became unresponsive. The player's account was later blocked due to alleged fraudulent activity, which was ultimately found to be unsubstantiated. Following the intervention, the account was unblocked, and the player successfully withdrew funds along with a bonus. Ultimately, the player requested account deletion, which was completed, and the complaint was marked as resolved.

The player from Russia had deposited 9000 RUB on October 15, 2024, but the payment was not identified despite completing the transaction. After contacting technical support and providing screenshots via email, the player received no response. Following further communication and the submission of a bank statement, the verification was completed, and the funds were credited to the player's balance.

The player from Belgium reported that his winnings from the live casino Monopoly game were not credited to his account despite winning four times on different days. He contacted the game provider, who confirmed that the bets had been accepted, but Onlywin casino did not provide details or resolve the issue. After the casino communicated with the player, the resolution was reached and the complaint was marked as resolved.