The 3rd party operators featured on this page are featured on a non-commercial basis with no commission arrangements in place.
21+. Gambling Problem? Call 1-800-GAMBLER.
OverviewBonusesUser reviews4Safety Index explainedDiscussion44Payment methods25
Warning:No Reaction Policy for complaints
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Important:
Win limit of €5,000 per day
This casino has a win limit rule. You will not be able to win more than €5,000 per day.
SlotMonster Casino Review
Our expert casino review team has carefully analysed SlotMonster Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. SlotMonster Casino scored a Very low Safety Index of 2.0, which represents a significant inadequacy in ensuring fairness and safety, as per our evaluation. Continue reading our SlotMonster Casino review to find out more about this casino and determine if it's the right fit for you.
Safety Index of SlotMonster Casino – Is it fair and safe?
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of SlotMonster Casino, we thoroughly read and reviewed the Terms and Conditions of SlotMonster Casino. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, as we identified some serious issues with fairness of this casino's T&Cs, we suggest seeking a casino with fairer T&Cs or at least proceeding with caution if you settle on playing at this casino.
According to our approximate calculation or collected information, SlotMonster Casino is a small to average-sized online casino. In relation to its size, it has a very high value of withheld winnings in complaints from players. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
Based on our findings, no important casino blacklists feature SlotMonster Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
On the whole, also considering other contributing factors in our assessment, SlotMonster Casino has achieved a Safety Index of 2.0, which is classified as Very low. We strongly urge players to refrain from using this casino and search for one with a higher Safety Index instead.
Terms and Conditions of SlotMonster Casino
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of SlotMonster Casino to be unfair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding SlotMonster Casino
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 10 complaints about this casino in our database. Because of these complaints, we've given this casino 4,478 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of SlotMonster Casino
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
However, the User satisfaction score is only calculated once a casino has 15 or more reviews. Since we have only collected reviews from 4 players, SlotMonster Casino does not have a User satisfaction score yet. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Licenses and company information
SlotMonster Casino is owned by SIMBA N.V., and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.
SlotMonster Casino was licensed by regulatory authorities in these specific countries or geographic areas: Curaçao (Curaçao Gaming Control Board), Comoros (Anjouan Gaming).
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
EUR 4,000 per day
EUR 5,000 daily total win limit
EUR 10,000 per week
EUR 20,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Available language options and customer support
When reviewing online casinos, we collect information about their customer support and language options. The options available at SlotMonster Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
German
Norwegian
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at SlotMonster Casino, your account, withdrawals, or anything else. According to our tests and collected information, SlotMonster Casino has a good customer support.
Slots and casino games at SlotMonster Casino
Players can enjoy these types of casino games at SlotMonster Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 46 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Betsoft Gaming, ELK Studios, Evoplay, GameArt, Red Rake Gaming, Spinomenal, Genii, NE Games, VoltEnt, Smartsoft Gaming, Fantasma Games, Gamebeat, Ela Games, Turbo Games, JVL, Platipus, Pascal Gaming, Swintt, OctoPlay, Fugaso, Felix Gaming, Caleta Gaming, Mancala Gaming, AvatarUX, XGG, NetGaming, Live88, Retro Gaming, Spribe, OneTouch, Gamzix, 3 Oaks Gaming, Kalamba Games, PopOK Gaming, Golden Rock Studios, Mascot Gaming, Onlyplay, Hacksaw Gaming, PGsoft (Pocket Games Soft).
Bonuses and codes offered by SlotMonster Casino
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. There are 2 bonuses offered by SlotMonster Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.
Note: Take a look at our designated SlotMonster Casino bonuses page for more details about this casino's bonus offers.
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Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(25)
Payment methods (25)
Withdrawal limits
per month
€20,000
per week
€10,000
per day
€4,000
Games
Show all
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Language options
English website
All languages
(3)
All website languages
EnglishGermanNorwegian
English customer support
English live chat
Game providers
Show all
(46)
Game providers (46)
Casino screenshots
Positives
Deposits and withdrawals via cryptocurrencies
Modern website
Negatives
Limited responsible gaming options
Untranslated content for some languages
Maximum daily win limitation
Live chat feature is difficult to find on the website
Interesting facts
International casino
Bonus offer varies depending on country - after registration, eligible players must check promotions in their account
Support many payment methods, but not all of them are available for all countries
Browse all bonuses offered by SlotMonster Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(4)
User reviews of SlotMonster Casino
This is a place to share experience with SlotMonster Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I requested a self-exclusion on Slotmonster.com (EOD Code SRL) due to a gambling addiction, which the operator confirmed and acknowledged. Despite this, I was still able to deposit and gamble after the exclusion was in place — a clear breach of responsible gambling rules and player protection standards.
When I contacted Slotmonster to request a refund of these deposits, I only received a generic reply stating that wagered funds cannot be refunded, without any serious consideration of their legal and ethical obligation to enforce the self-exclusion.
I want to make other players aware that Slotmonster does not seem to have effective measures in place to protect vulnerable users or enforce responsible gambling policies. Anyone relying on such protections should be cautious about using this operator.
If Slotmonster decides to resolve this issue fairly and refund the affected transactions, I am willing to update this review accordingly.
Warning to everyone! If you have an Outlook server email, for example, they won't receive it. The only email I received was Gmail. The casino's customer service also confirmed this. So if your account isn't closed within a reasonable time, or you don't get any replies to your emails, then this is probably the case. The casino won't do anything about it, even though I have provided proof. Do not use this site under any circumstances!
Varoitus kaikille! Jos sinulla on esimerkiksi Outlook palvelimen sähköposti, he eivät vastaanota sitä. Ainoa sähköposti minkä sain perille oli Gmail. Myös kasinon asiakaspalvelu tämän vahvisti. Eli jos tiliäsi ei suljeta kohtuullisessa ajassa, tai et muuten saa vastauksia sähköpostiin, niin luultavasti tästä on kyse. Kasino ei tee asialle mitään, vaikka olen toimittanut todisteet. Älkää missään nimessä käyttääkö tätä sivustoa!
No accountability
Ei vastuullisuutta
Very poor customer service, they don't know anything about the casino rules and can't help with problems.
Erittäin huono asiakaspalvelu, he eivät tiedä esim. kasinon säännöistä mitään eivätkä osaa auttaa ongelmissa
Warning to everyone! The casino's customer service email is not working properly, not all emails go through
Varoitus kaikille! Kasinon asiakaspalvelun sähköposti ei toimi kunnolla, kaikki sähköpostit ei mene läpi
The casino does not follow its own 24-hour rule for closing an account
Kasino ei noudata omaa 24 tunnin sääntöä tilin sulkemiseen
After attempting a withdrawal, the transaction remained pending for four days and was then credited back to my account. I then contacted customer service via live chat and complained. As a result, my account was closed.
This is a clear warning about this casino!!!
Nach dem Versuch, eine Auszahlung vorzunehmen, blieb die Transaktion vier Tage lang auf ‚Pending‘ und wurde dann wieder auf meinem Konto gutgeschrieben. Daraufhin nahm ich über den Live-Chat Kontakt zum Kundenservice auf und beschwerte mich. Infolgedessen wurde mein Account jedoch geschlossen.
Das ist eine deutliche Warnung vor diesem Casino !!!
No withdrawal possible, account has been closed
Keine Auszahlung möglich, Account wurde geschlossen
Played here for sometime now. Had several wins which were paid out within a few days with no hassle. There used to be connection problems with games but this issue seems to have been rectified.
Fast Withdrawals
Good game selection
good regular bonuses
occasionally has issues with game suppliers, one month they are there, the next month such a supplier is missing etc.....
Safety Index explained
Safety Index of SlotMonster Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SlotMonster Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very low2.0/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Important:
Win limit of €5,000 per day
This casino has a win limit rule. You will not be able to win more than €5,000 per day.
Unfair terms and conditions
Use of the Martingale betting strategy may result in confiscated winnings
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Players must watch how much they bet even when playing without bonuses
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Policy that may unfairly affect many players
T&C copied from the casino's website (in English):
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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By requesting self-exclusion, players may forfeit their winnings
T&C copied from the casino's website (in English):
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Other factors
Low win limit: €5,000 / day (sum of all wins, wagers not subtracted)
Complaints about SlotMonster Casino and related casinos
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