Casoola Casino - Player’s deposit has never been credited to their account.

I deposited 20e on Monday n.klo 18.rahat took account, but I was shut up in someone else the same company so I could not get the casino's gaming account and I do not put chattiin.olen 4 aiheesta.robotti acknowledges e-mails, there is no other answer tullut.laitoin trustlylle image of e-mails from the deposit .I was difficult to understand English. I also put a picture of the deposit in the casino. the question is, where is 20e.

Dear Jaybii,

Thank you very much for submitting your complaint and forwarding the receipt. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you try to contact your bank? Have you deposited funds in this casino successfully in the past? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

hei.en this casino, hmm..muistaakseni.mutta when I deposited and was going to sign in came the announcement that I locked myself tilini..olen pretty sure that I do this casinoon.mutta owned by the same company is playing casinoon..niitä muitaki perhaps 10 .. I took trustlyyn us and the money seems to have gone pelitilille..ja I have put more e-mails ..you No.1 priority and other pa.aa)) oon played in casinos 30v and I know exactly what it would take to finish the job nimi..miks contact Nordea? do you mean that the bank is blacking out the money ?? and if i understand trustlyn ni they have it going for it 1 maybe two business days that the refund is in the account..hmm..no here are two suspects..nordea and casoola)) this is the ny principle question !!

basically because someone who got fat in Malta doesn't take me to 20e..is just enough to lose to casinos.children's everyday life, 3-4 detached houses like this ship ..

Thank you very much Jaybii for your quick reply. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello jaybii66.

I would like to help you, but I see there is some language barrier in this case. We do not speak Finnish, and we use a translator which usually works well, but because you are using a lot of dots, it has a problem to translate your answers. I have already asked our Finnish translator to help me understand what happened but could you please from now use clear Finnish language for better understanding.

Thanks. Meanwhile waiting on Finnish translator.

pike transfer 20e to my account, the situation is over on my behalf. thanks

Thank you, jaybii66 for an update.

Yesterday at night I got an answer from the translator. I am happy that you received your money back.

Because everything is sorted out, I am closing the complaint as "solved".

We are reopening the complaint as the player requested. Could you please tell me where the problem is? In the last post, you mentioned that casino credited your money back.

Dear jaybii66,

We are extending the timer by 7 days. Could you please tell me where the problem is? Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

matter resolved..thanks for the help)

Dear jaybii66,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.