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Casoola Casino Review

Casino closed

Casoola Casino has been closed and no longer operates.

Browse recommended casinos
Genesis Global Ltd.
2020
> $5,000,000
OverviewUser reviews12Safety Index explainedDiscussion11

Casino closed

Casoola Casino has been closed and no longer operates.

Browse recommended casinos
Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).
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Casoola Casino Review

In this review, Casoola Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.

Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Although Casoola Casino scored an Above average Safety Index of 6.9, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety. Continue reading our Casoola Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Is Casoola Casino fair and safe? Safety Index explained

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Casoola Casino, we have looked closely into the Terms and Conditions of Casoola Casino and reviewed them. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.

Casoola Casino is a very big online casino based on our estimates or collected information. In proportion to its size, it has received complaints with an average total value of disputed winnings. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we know, no relevant casino blacklists include Casoola Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

In our comprehensive review of all relevant aspects, Casoola Casino has attained an Above average Safety Index of 6.9. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.

Note: As far as we are concerned, Casoola Casino is related to 25 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Casoola Casino. The relationship between these casinos has led to a lower Safety Index than it would have been otherwise for this casino.

Casoola Casino Terms and Conditions

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Casoola Casino to be somewhat unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Casoola Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 3 complaints directly about this casino in our database, as well as 36 complaints about other casinos related to it. Because of these complaints, we've given this casino 13,020 black points in total, out of which 12,733 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Casoola Casino user feedback and reviews

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 15 reviews, and we have only received 12 player reviews so far. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Casoola Casino company data and licenses

Casoola Casino is owned by Genesis Global Limited and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.

Casoola Casino holds licenses issued by licensing authorities in these countries or regions: United Kingdom (United Kingdom Gambling Commission), Malta (Malta Gaming Authority), Sweden (Spelinspektionen).

Win and withdrawal limits, payment options

Casoola Casino accepts deposits via 30 payment methods. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, Giropay, Sofort Banking, InstaDebit, Trustly, PayPal, EuTeller, Diners Club, Maestro, Neosurf, American Express, AstroPay, iDebit, Transferencia bancaria local, Easy EFT, Boku, Jeton, Interac, Ecobanq, ApplePay, Google Pay, RuPay, MiFinity, eZeeWallet, Paytm.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits Win limits
EUR 5,500 per week No win limit
EUR 22,000 per month
USD 5,500 per week
USD 22,000 per month
Unlimited in GBP
SEK 100,000 per day
SEK 250,000 per week
SEK 500,000 per month
NOK 55,000 per week
NOK 220,000 per month
CAD 5,500 per week
CAD 22,000 per month
INR 440,000 per week
INR 1,760,000 per month
ZAR 82,500 per week
ZAR 330,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. In the table below, you can see an overview of language options at Casoola Casino.

Language Website Customer support Live chat
English Yes Yes Yes24/7
German Yes Yes Yes
Finnish Yes Yes Yes
Swedish Yes Yes Yes
Norwegian Yes Yes Yes

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Casoola Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Casoola Casino to be good.

Casoola Casino casino games and slots

Casoola Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Scratch cards, Other card games, Other games.

Games from 13 casino game providers are available. This includes NetEnt, Apricot (Microgaming), Play'n GO, Evolution Gaming, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, iSoftBet, Push Gaming, Wazdan, Skywind Group, Gamomat.

Casoola Casino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In 'Bonuses' section of this review, you'll currently find 11 bonuses from Casoola Casino based on the data from our database.

Note: In case you are looking for more information about this casino's bonus offers, visit our Casoola Casino bonuses page.

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
No keno
Scratch cards
No eSports betting
No crash games

Language options

English website
All languages (5)
English customer support
All languages (5)
English live chat
All languages (5)

Game providers
Show all (13)

  • NetEnt
  • Apricot (Microgaming)
  • Big Time Gaming
  • Yggdrasil Gaming
  • Quickspin
  • Push Gaming
  • Evolution Gaming
  • Play'n GO

Positives

  • Good selection of games
  • Popular progressive jackpot slots
  • Live dealer games are available

Negatives

  • Casino has many complaints (most solved)
  • Withdrawal fees
  • Not all payment methods are available for all countries

Interesting facts

  • Small casino popular in the United Kingdom
Author & Guarantor: Burak Onder Last updated: 25 Jan 2022 Anything incorrect or missing? Let me know
Casino Bonuses

Casoola Casino bonuses

Browse all bonuses offered by Casoola Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews (12)

User reviews of Casoola Casino

This is a place to share experience with Casoola Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Not enough reviews

Rated by 12 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 2 years ago
Worst casino ever. They dont pay you if you win. Stay away. Other people also mentioned that they block your account and start to say that you are not verified (even tho you have been verified)

Very simple, dont play on this site.
  • liers in suport
  • dont pay winnings
• 2 years ago
Poor service when u want to withdraw any winnings they want every document in you're house and even when they say your fully verified they then say further checks are needed 2 weeks later pending withdrawals are still.pending
  • Stay clear
• 2 years ago
Although claiming very similar returns to other site you can find yourself regularly getting returns around the 60% mark and given the fact they charge you 3% for withdrawals their actual rtp percentage is always going to be 3% less than they claim. Also even though you are charged for your withdrawal it still takes around 5 days for them to pay you wouldn't recommend this site to anyone
  • Good range of games
• 3 years ago
I will tell you only one stay a way from this casino they will take your money and if you make a withdrawal they will not pay you. They are absolutely cheaters.I can’t understand understand why the gambling commission licenses such fraudsters!!!
Safety Index explained

Safety Index of Casoola Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casoola Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average6.9/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
  • This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).

Complaints about Casoola Casino and related casinos (211)

211All0Opened34Not solved82Solved95Rejected

Complaints directly about Casoola Casino

Complaints about related Vegas Hero Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €291.25
Vegas Hero Casino
Safety Index:Above average
Submitted: 06 Apr 2022
Resolved Our verdict

Case closed

Disputed amount: €1,934
Vegas Hero Casino
Safety Index:Above average
Submitted: 20 Mar 2022
Resolved Our verdict

Case closed

Disputed amount: €210
Vegas Hero Casino
Safety Index:Above average
Submitted: 31 Aug 2021

Complaints about related Casino Lab (Same management)

Resolved Our verdict

Case closed

Disputed amount: $2,661.3
Casino Lab
Safety Index:Above average
Submitted: 02 Dec 2021
Resolved Our verdict

Case closed

Disputed amount: $450
Casino Lab
Safety Index:Above average
Submitted: 23 Sep 2021
Resolved Our verdict

Case closed

Disputed amount: £597
Casino Lab
Safety Index:Above average
Submitted: 18 Aug 2021
Resolved Our verdict

Case closed

Disputed amount: £160
Casino Lab
Safety Index:Above average
Submitted: 18 Jun 2021
Resolved Our verdict

Case closed

Disputed amount: £600
Casino Lab
Safety Index:Above average
Submitted: 10 Jun 2021
Resolved Our verdict

Case closed

Disputed amount: £1,034
Casino Lab
Safety Index:Above average
Submitted: 08 Jun 2021
Resolved Our verdict

Case closed

Disputed amount: £11,500
Casino Lab
Safety Index:Above average
Submitted: 07 Apr 2021
Resolved Our verdict

Case closed

Disputed amount: €700
Casino Lab
Safety Index:Above average
Submitted: 04 Apr 2021
Resolved Our verdict

Case closed

Disputed amount: £540
Casino Lab
Safety Index:Above average
Submitted: 02 Apr 2021
Resolved Our verdict

Case closed

Disputed amount: £1,175
Casino Lab
Safety Index:Above average
Submitted: 01 Apr 2021
Resolved Our verdict

Case closed

Disputed amount: NZ$1,090
Casino Lab
Safety Index:Above average
Submitted: 08 Feb 2021
Resolved Our verdict

Case closed

Disputed amount: £17,000
Casino Lab
Safety Index:Above average
Submitted: 04 Feb 2021
Resolved Our verdict

Case closed

Disputed amount: €1,240
Casino Lab
Safety Index:Above average
Submitted: 03 Feb 2021
Resolved Our verdict

Case closed

Disputed amount: £2,200
Casino Lab
Safety Index:Above average
Submitted: 31 Jan 2021
Resolved Our verdict

Case closed

Disputed amount: £1,258
Casino Lab
Safety Index:Above average
Submitted: 02 Jan 2021
Resolved Our verdict

Case closed

Disputed amount: £247
Casino Lab
Safety Index:Above average
Submitted: 22 Dec 2020
Resolved Our verdict

Case closed

Disputed amount: £50.02
Casino Lab
Safety Index:Above average
Submitted: 09 Dec 2020
Resolved Our verdict

Case closed

Disputed amount: £1,100
Casino Lab
Safety Index:Above average
Submitted: 08 Dec 2020

Complaints about related Casino Masters (Same management)

Resolved Our verdict

Case closed

Disputed amount: €2,999
Casino Masters
Safety Index:Above average
Submitted: 06 Sep 2022
Resolved Our verdict

Case closed

Disputed amount: €405
Casino Masters
Safety Index:Above average
Submitted: 24 Dec 2021
Resolved Our verdict

Case closed

Disputed amount: €1,050
Casino Masters
Safety Index:Above average
Submitted: 15 Aug 2021
Resolved Our verdict

Case closed

Disputed amount: €50
Casino Masters
Safety Index:Above average
Submitted: 10 Aug 2021
Resolved Our verdict

Case closed

Disputed amount: €30
Casino Masters
Safety Index:Above average
Submitted: 20 May 2021

Complaints about related Pelaa Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €2,999
Pelaa Casino
Safety Index:Above average
Submitted: 23 Jun 2022
Resolved Our verdict

Case closed

Disputed amount: €6,000
Pelaa Casino
Safety Index:Above average
Submitted: 09 Mar 2022
Resolved Our verdict

Case closed

Disputed amount: $1,186
Pelaa Casino
Safety Index:Above average
Submitted: 03 Dec 2021

Complaints about related Spins Joy Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €3,000
Spins Joy Casino
Safety Index:Above average
Submitted: 21 Apr 2020

Complaints about related Genesis Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: £1,400
Genesis Casino
Safety Index:Above average
Submitted: 21 Oct 2022
Resolved Our verdict

Case closed

Disputed amount: $1,410.2
Genesis Casino
Safety Index:Above average
Submitted: 25 Mar 2022
Resolved Our verdict

Case closed

Disputed amount: €1,155
Genesis Casino
Safety Index:Above average
Submitted: 18 Mar 2022
Resolved Our verdict

Case closed

Disputed amount: €194
Genesis Casino
Safety Index:Above average
Submitted: 27 Jul 2020

Complaints about related Casino Dome (Same management)

Resolved Our verdict

Case closed

Disputed amount: €4,600
Casino Dome
Safety Index:Above average
Submitted: 16 Apr 2022
Resolved Our verdict

Case closed

Disputed amount: €25
Casino Dome
Safety Index:Above average
Submitted: 20 May 2021
Resolved Our verdict

Case closed

Disputed amount: Can$821
Casino Dome
Safety Index:Above average
Submitted: 05 Apr 2021
Resolved Our verdict

Case closed

Disputed amount: €50
Casino Dome
Safety Index:Above average
Submitted: 01 Apr 2021

Complaints about related Playerz Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €646.23
Playerz Casino
Safety Index:Above average
Submitted: 20 Mar 2022
Resolved Our verdict

Case closed

Disputed amount: €4,300
Playerz Casino
Safety Index:Above average
Submitted: 09 Mar 2022
Resolved Our verdict

Case closed

Disputed amount: €100
Playerz Casino
Safety Index:Above average
Submitted: 07 Jan 2022
Resolved Our verdict

Case closed

Disputed amount: €550
Playerz Casino
Safety Index:Above average
Submitted: 24 Dec 2021

Complaints about related Kassu Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €1,091
Kassu Casino
Safety Index:Above average
Submitted: 21 Aug 2021
Resolved Our verdict

Case closed

Disputed amount: €115
Kassu Casino
Safety Index:Above average
Submitted: 04 Jun 2021
Resolved Our verdict

Case closed

Disputed amount: £230
Kassu Casino
Safety Index:Above average
Submitted: 29 May 2021
Resolved Our verdict

Case closed

Disputed amount: £160
Kassu Casino
Safety Index:Above average
Submitted: 02 Feb 2021
Resolved Our verdict

Case closed

Disputed amount: £150
Kassu Casino
Safety Index:Above average
Submitted: 30 May 2020
Resolved Our verdict

Case closed

Disputed amount: €75
Kassu Casino
Safety Index:Above average
Submitted: 20 Mar 2020
Resolved Our verdict

Case closed

Disputed amount: €150
Kassu Casino
Safety Index:Above average
Submitted: 28 Feb 2020
Resolved Our verdict

Case closed

Disputed amount: €80
Kassu Casino
Safety Index:Above average
Submitted: 10 Feb 2020

Complaints about related Casino Planet (Same management)

Resolved Our verdict

Case closed

Disputed amount: €2,100
Casino Planet
Safety Index:Above average
Submitted: 22 Apr 2022
Resolved Our verdict

Case closed

Disputed amount: £665
Casino Planet
Safety Index:Above average
Submitted: 09 Feb 2022
Resolved Our verdict

Case closed

Disputed amount: $400
Casino Planet
Safety Index:Above average
Submitted: 26 Sep 2021
Resolved Our verdict

Case closed

Disputed amount: £3,400
Casino Planet
Safety Index:Above average
Submitted: 30 Jul 2021
Resolved Our verdict

Case closed

Disputed amount: £650
Casino Planet
Safety Index:Above average
Submitted: 23 Jun 2021
Resolved Our verdict

Case closed

Disputed amount: £400
Casino Planet
Safety Index:Above average
Submitted: 16 May 2021
Resolved Our verdict

Case closed

Disputed amount: 27,550 INR
Casino Planet
Safety Index:Above average
Submitted: 08 May 2021
Resolved Our verdict

Case closed

Disputed amount: 400 kr
Casino Planet
Safety Index:Above average
Submitted: 06 May 2021
Resolved Our verdict

Case closed

Disputed amount: £200
Casino Planet
Safety Index:Above average
Submitted: 01 Apr 2021

Complaints about related Casino Gods (Same management)

Resolved Our verdict

Case closed

Disputed amount: £1,400
Casino Gods
Safety Index:Above average
Submitted: 30 May 2021
Resolved Our verdict

Case closed

Disputed amount: €15
Casino Gods
Safety Index:Above average
Submitted: 10 Apr 2021
Resolved Our verdict

Case closed

Disputed amount: £150
Casino Gods
Safety Index:Above average
Submitted: 06 Mar 2021
Resolved Our verdict

Case closed

Disputed amount: 2,400 kr
Casino Gods
Safety Index:Above average
Submitted: 28 Feb 2021
Resolved Our verdict

Case closed

Disputed amount: €1,800
Casino Gods
Safety Index:Above average
Submitted: 02 Jun 2020

Complaints about related Sloty Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €100
Sloty Casino
Safety Index:Above average
Submitted: 14 Jun 2021
Resolved Our verdict

Case closed

Disputed amount: 21,000 INR
Sloty Casino
Safety Index:Above average
Submitted: 13 Mar 2021
Resolved Our verdict

Case closed

Disputed amount: €6,500
Sloty Casino
Safety Index:Above average
Submitted: 19 Nov 2020
Resolved Our verdict

Case closed

Disputed amount: €1,400
Sloty Casino
Safety Index:Above average
Submitted: 07 Feb 2020

Complaints about related FunbetCasino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €100
FunbetCasino
Safety Index:Above average
Submitted: 02 Apr 2021

Complaints about related Casino Cruise (Same management)

Resolved Our verdict

Case closed

Disputed amount: £1,000
Casino Cruise
Safety Index:Above average
Submitted: 28 Oct 2021

Complaints about related Spinit Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €250
Spinit Casino
Safety Index:Above average
Submitted: 08 Jun 2021
Resolved Our verdict

Case closed

Disputed amount: Can$2,860
Spinit Casino
Safety Index:Above average
Submitted: 17 Jul 2020
Show more complaints (+83)
Discussion

Casoola Casino Discussion

Discuss anything related to Casoola Casino with other players, share your opinion, or get answers to your questions.

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Payment methods

Casoola Casino payment methods

Currencies
USD,CAD,EUR,GBP,AED,BGN,BHD,CNY,CZK,DKK,GEL,HRK,INR,ISK,KWD,MXN,NGN,NOK,NZD,PEN,PLN,QAR,RON,RUB,SAR,SEK,TRY,ZAR
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