Wager Beat Casino - Player’s winnings from No Deposit bonus have been cancelled.

I won $25000 on wager beat no deposit bonus and was no limit or spend 

I sent message to live chat about withdrawal they said to send all documents for id than make a deposit of 30aud when I could and I can withdraw they now take my balance and email me saying I breached my account.

Im a single mum with children two have disabilities and this money would have really helped us out.

I DESERVE THE MONEY 

Dear Richelle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which No Deposit bonus have you activated? I would like to check promotional terms and conditions carefully. Furthermore, could you forward any relevant communication between you and the casino offering any kind of explanation why your winnings have been cancelled? Thank you very much in advance for your reply.

Best regards,

Petronela

Unsure as they deleted everything from my account I was told on live chat I could withdraw the money after deposit 

Did you activate No Deposit bonus inside you account or you have received it from the casino via email or from the live chat? Was it a specific amount to play with or Free Spins?

I think it was just free spins 

I wagered lost

Wagered lost 

And won back and went up 

I have checked bonus terms and conditions, and this is what I found:

Please could you specify your VIP status and advise if your winnings have been capped or cancelled completely?

Thank you very much.

Dear Richelle,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

They completely wiped it All

So unsure on anything

Thank you very much Richelle for providing all the necessary information. I will transfer now your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Richelle.

I am very sorry about your current situation. Unfortunately, it is very common that most of the casinos have some maximum withdrawal limit on the free bonuses winnings. Without knowing which bonus you took, it is hard to investigate what happened.

I want to ask Wager Beat Casino representatives to give me a hand and clarify what's happened and why.

We would like to ask the Wager Beat Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I am very sorry Richelle, but it looks like the casino is for now non-responsive.

I already wrote to two people from their team on Skype, but they didn't respond to me either.

We have no other option than for now close the complaint as "unresolved." and hope that casino representatives contact us soon and will solve it.